Customer-driven service product development

This thesis studies customer-driven service product development and how to manage customer involvement in the service product development process. The theory part of this thesis is a literature review of the prior studies and the thesis also includes empirical evidence in the form of a case study about ABB.

Konepajan hitsaustuotannon kehittäminen kattavien laatuvaatimusten mukaiseksi

TIIVISTELMÄ Lappeenrannan teknillinen yliopisto Konetekniikan koulutusohjelma Voitto Kettunen Konepajan hitsaustuotannon kehittäminen kattavien laatuvaatimusten mukaiseksi Diplomityö 2015 167 sivua, 39 kuvaa, 26 taulukkoa ja 3 liitettä Tarkastajat: Professori Jukka Martikainen DI Pertti Kaarre Hakusanat: hitsaus, hitsauksen laatu, konepajan laadunhallinta, kattavat laatuvaatimukset, ISO 9001, ISO 3834, EN 1090 Keywords: welding, quality of welding, engineering workshop quality management, comprehensive quality requirements, ISO 9001, ISO 3834, EN 1090 Hitsaamalla liitetyt teräksiset rakenteet muodostavat ylivoimaisesti suurimman osan konepajatuotannosta. Niihin kuuluu esimerkiksi ajoneuvoja, koneita, laitteita, säiliöitä, siiloja, siltoja, mastoja, piippuja, tukirakenteita ja rakennusten runkoja. Tämän diplomityön tavoitteena on kehittää konepajan laadunhallinta sellaiseksi, että se mahdollistaa kattavien laatuvaatimusten täyttämisen hitsaustuotannossa. Laatuvaatimusten täyttämiseen pyritään käyttämällä hitsaustoimintojen standardia EN ISO 3834-2 sekä kantavien teräsrakenteiden standardeja EN 1090-1 ja EN 1090-2. Teräsrakenteiden suunnittelua ohjaa EN 1993 ja niiden toiminnallisia ominaisuuksia tuotestandardit, kuten terässavupiippu- ja säiliöstandardit. Kantavien teräsrakenteiden suunnittelua ja tuotantoa ohjaa myös seuraamusluokan CC, käyttöluokan SC ja tuotantoluokan PC kautta määräytyvä toteutusluokka EXC. Aikaisempaa enemmän tullaan panostamaan esimerkiksi asiakirjojen sähköiseen hallintaan, raaka-aineiden jäljitettävyyteen tuotteeseen, särmien ja kulmien muotoiluun, pintojen käsittelyyn, hitsien tarkastukseen, hitsaushenkilöstön pätevyyteen ja hitsaustuotannon tehokkuuteen. Saarijärven Säiliövalmiste Oy:n hitsauksen laadunhallinta sertifioitiin standardin ISO 3834-2 mukaan ja kantavien teräsrakenteiden FPC-järjestelmä standardisarjaa EN 1090 noudattaen. Samalla tehtiin päivitys laadunhallintajärjestelmään ISO 9001. Toteutus, joka tehtiin sovitussa aikataulussa, haastaa jokaisen toimijan konepajassa toiminnan, tuotannon ja tuotteiden laadun kehittämiseen uusia käytänteitä ja menetelmiä soveltaen. Kehitystoimien tuloksena toiminta on selkeämpää, ennakoitavampaa ja hallitumpaa, mikä lisää yrityksen toiminnan tuottavuutta ja kannattavuutta. Sertifioidut laatujärjestelmät ovat myötävaikuttaneet tilausten lisääntymiseen yrityksen kaikkien tuotteiden osalta.

Toimittajahallintaprosessin kehittäminen

Nykyaikaisessa monipuolisessa liiketoimintaympäristössä, tieto joka saadaan koko toimitusketjun osapuolilta, on perusedellytys menestykselle. Ammattimaisessa hankinnassa keskitytään kokonaisuuden hallintamenetelmiin, joissa keskitytään ohjaamaan toimittajasuhteita, prosesseja ja tuloksia. Näistä erityispiirteistä johtuen, toimittajahallinta on yksi tärkeimmistä hankinnan tehtävistä. Toimittajahallinta vaatii laaja-alaista asiantuntijuutta ja yhteistyötä, niin sisäisten, kuin ulkoisten sidosryhmien kanssa. Tämän tutkimuksen tavoitteena oli tutkia kokonaisvaltaisesti hankintaa ja toimittajahallintaa, sekä kehittää suositukset kattavalle toimittajahallintaprosessille kohdeyrityksen hankintakategorialle. Tutkimuksen kirjallisuusselvitys perustuu kahteen osa-alueeseen, jotka ovat olennaisia kohdeyrityksen kokonaisvaltaisessa hankintaprosessissa. Ensimmäisessä osassa tarkastellaan hankintatoimea yrityksen sisäisistä näkökulmista, joita ovat hankinta, muutoksenhallinta ja prosessijohtaminen. Toisessa osassa hankintatoimea tarkastellaan toimittajayhteistyön näkökulmista, joita ovat toimittajahallinta, toimittajien luokittelu ja suorituskyvyn mittaaminen. Tutkimuksen tulosten perusteella kohteena olevan hankintakategorian kehityskohteiksi erityisesti nousivat kokonaisuuden ja kaikkien toimitusketjun osien kustannustehokkuuden analysointi, kokonaiskustannustenhallinta, prosessien määrittäminen ja syklisyys, sekä yhteistyön merkitys poikkifunktionaalisten ryhmien kanssa.

A calcineurin inhibitory protein overexpressed in Down's syndrome interacts with the product of a ubiquitously expressed transcript

The Down's syndrome candidate region 1 (DSCR1) protein, encoded by a gene located in the human chromosome 21, interacts with calcineurin and is overexpressed in Down's syndrome patients. As an approach to clarifying a putative function for this protein, in the present study we used the yeast two-hybrid system to identify DSCR1 partners. The two-hybrid system is a method that allows the identification of protein-protein interactions through reconstitution of the activity of the yeast GAL 4 transcriptional activator. The gene DSCR1 fused to the GAL 4 binding domain (BD) was used to screen a human fetal brain cDNA library cloned in fusion with the GAL 4 activation domain (AD). Three positive clones were found and sequence analysis revealed that all the plasmids coded for the ubiquitously expressed transcript (UXT). UXT, which is encoded in human Xp11, is a 157-amino acid protein present in both cytosol and nucleus of the cells. This positive interaction of DSCR1 and UXT was confirmed in vivo by mating the yeast strain AH109 (MATa)expressing AD-UXT with the strain Y187 (MATalpha) expressing BD-DSCR1, and in vitro by co-immunoprecipitation experiments. These results may help elucidate a new function for DSCR1 and its participation in Down's syndrome pathogenesis.

Category fluency test: effects of age, gender and education on total scores, clustering and switching in Brazilian Portuguese-speaking subjects

Verbal fluency tests are used as a measure of executive functions and language, and can also be used to evaluate semantic memory. We analyzed the influence of education, gender and age on scores in a verbal fluency test using the animal category, and on number of categories, clustering and switching. We examined 257 healthy participants (152 females and 105 males) with a mean age of 49.42 years (SD = 15.75) and having a mean educational level of 5.58 (SD = 4.25) years. We asked them to name as many animals as they could. Analysis of variance was performed to determine the effect of demographic variables. No significant effect of gender was observed for any of the measures. However, age seemed to influence the number of category changes, as expected for a sensitive frontal measure, after being controlled for the effect of education. Educational level had a statistically significant effect on all measures, except for clustering. Subject performance (mean number of animals named) according to schooling was: illiterates, 12.1; 1 to 4 years, 12.3; 5 to 8 years, 14.0; 9 to 11 years, 16.7, and more than 11 years, 17.8. We observed a decrease in performance in these five educational groups over time (more items recalled during the first 15 s, followed by a progressive reduction until the fourth interval). We conclude that education had the greatest effect on the category fluency test in this Brazilian sample. Therefore, we must take care in evaluating performance in lower educational subjects.

Service product internationalisation : market selection for new service products in a multinational financial service firm

The significance and impact of services in the modern global economy has become greater and there has been more demand for decades in the academic community of international business for further research into better understanding internationalisation of services. Theories based on the internationalisation of manufacturing firms have been long questioned for their applicability to services. This study aims at contributing to understanding internationalisation of services by examining how market selection decisions are made for new service products within the existing markets of a multinational financial service provider. The study focused on the factors influencing market selection and the study was conducted as a case study on a multinational financial service firm and two of its new service products. Two directors responsible for the development and internationalisation of the case service products were interviewed in guided semi-structured interviews based on themes adopted from the literature review and the outcome theoretical framework. The main empirical findings of the study suggest that the most significant factors influencing the market selection for new service products within a multinational financial service firm’s existing markets are: commitment to the new service products by both the management and the rest of the product related organisation; capability and competence by the local country organisations to adopt new services; market potential which combines market size, market structure and competitive environment; product fit to the market requirements; and enabling partnerships. Based on the empirical findings, this study suggests a framework of factors influencing market selection for new service products, and proposes further research issues and methods to test and extend the findings of this research.

Inventive design and product development of a mechanical element

The thesis is dedicated to enhancement and development of a Mechanism in Company X in order to increase its key parameters and approve its workability. Current Mechanism model is described in details. The basis of various analysis, models and theories that are reflecting the working process of the Mechanism are included in the thesis. According to these three directions of enhancements are chosen: from mechanical, tribological and conceptual points of view. As the result the list of improvements is presented. The new models of Mechanism are built. The efficiency and lifetime value are obtained in accordance with corresponding estimations. The comparative analysis confirms the necessity of conducted changes. Recommendations for the Company X specialists are represented in the thesis. Proposals for deeper research are also suggested.

Celecoxib reduces symptoms in men with difficult chronic pelvic pain syndrome (Category IIIA)

We investigated the effectiveness of celecoxib in reducing symptoms in patients with difficult chronic pelvic pain syndrome (CPPS), NIH category IIIA. Sixty-four patients with category IIIA CPPS were randomized into two groups of 32 subjects each. One group was treated with celecoxib (200 mg daily) and the other with placebo. All patients underwent treatment for 6 weeks and were evaluated clinically before (baseline) and after 1, 2, 4, 6, and 8 weeks of treatment. The evaluation included the NIH Chronic Prostatitis Symptom Index (NIH-CPSI) and a subjective global assessment (SGA). Repeated measures analysis of variance was used to evaluate treatment and time effects and their interaction. A decrease (means ± SD) in total NIH-CPSI score from 23.91 ± 5.27 to 15.88 ± 2.51 in the celecoxib group and from 24.25 ± 5.09 to 19.50 ± 2.50 in the placebo group was observed during treatment (0 to 6 weeks). A statistically significant decrease was observed in pain subscore (P < 0.006), quality of life subscore (P < 0.032) and total NIH-CPSI score (P < 0.015) after 2, 4 and 6 weeks, but not in urinary subscore. In addition, 38% of the celecoxib and 13% of the placebo subjects had at least a moderate improvement in SGA. The trend was similar for the NIH-CPSI scores. However, the response to treatment in terms of total NIH-CPSI score or subscore was not significantly different from placebo after interruption of treatment for 2 weeks. Our results show that celecoxib provides significant symptomatic improvement limited to the duration of the therapy in patients with difficult category IIIA CPPS compared to placebo.

The six-minute walk test and body weight-walk distance product in healthy Brazilian subjects

We assessed the 6-min walk distance (6MWD) and body weight x distance product (6MWw) in healthy Brazilian subjects and compared measured 6MWD with values predicted in five reference equations developed for other populations. Anthropometry, spirometry, reported physical activity, and two walk tests in a 30-m corridor were evaluated in 134 subjects (73 females, 13-84 years). Mean 6MWD and 6MWw were significantly greater in males than in females (622 ± 80 m, 46,322 ± 10,539 kg.m vs 551 ± 71 m, 36,356 ± 8,289 kg.m, P < 0.05). Four equations significantly overestimated measured 6MWD (range, 32 ± 71 to 137 ± 74 m; P < 0.001), and one significantly underestimated it (-36 ± 86 m; P < 0.001). 6MWD significantly correlated with age (r = -0.39), height (r = 0.44), body mass index (r = -0.24), and reported physical activity (r = 0.25). 6MWw significantly correlated with age (r = -0.21), height (r = 0.66) and reported physical activity (r = 0.25). The reference equation devised for walk distance was 6MWDm = 622.461 - (1.846 x Ageyears) + (61.503 x Gendermales = 1; females = 0); r2 = 0.300. In an additional group of 85 subjects prospectively studied, the difference between measured and the 6MWD predicted with the equation proposed here was not significant (-3 ± 68 m; P = 0.938). The measured 6MWD represented 99.6 ± 11.9% of the predicted value. We conclude that 6MWD and 6MWw variances were adequately explained by demographic and anthropometric attributes. This reference equation is probably most appropriate for evaluating the exercise capacity of Brazilian patients with chronic diseases.

Semi-automatic measurement of visual verticality perception in humans reveals a new category of visual field dependency

Previous assessment of verticality by means of rod and rod and frame tests indicated that human subjects can be more (field dependent) or less (field independent) influenced by a frame placed around a tilted rod. In the present study we propose a new approach to these tests. The judgment of visual verticality (rod test) was evaluated in 50 young subjects (28 males, ranging in age from 20 to 27 years) by randomly projecting a luminous rod tilted between -18 and +18° (negative values indicating left tilts) onto a tangent screen. In the rod and frame test the rod was displayed within a luminous fixed frame tilted at +18 or -18°. Subjects were instructed to verbally indicate the rod’s inclination direction (forced choice). Visual dependency was estimated by means of a Visual Index calculated from rod and rod and frame test values. Based on this index, volunteers were classified as field dependent, intermediate and field independent. A fourth category was created within the field-independent subjects for whom the amount of correct guesses in the rod and frame test exceeded that of the rod test, thus indicating improved performance when a surrounding frame was present. In conclusion, the combined use of subjective visual vertical and the rod and frame test provides a specific and reliable form of evaluation of verticality in healthy subjects and might be of use to probe changes in brain function after central or peripheral lesions.

Impact of increased environmental awareness on product marketing

This Bachelor thesis studies how companies use a variety of different sustainable marketing approaches to sell their green products. Empirical part is done by researching and interviewing two B2B furniture companies.

Integration of marketing research data in new product development. Case study: Food industry company

The aim of this master’s thesis is to provide a real life example of how marketing research data is used by different functions in the NPD process. In order to achieve this goal, a case study in a company was implemented where gathering, analysis, distribution and synthesis of marketing research data in NPD were studied. The main research question was formulated as follows: How is marketing research data integrated and used by different company functions in the NPD process? The theory part of the master’s thesis was focused on the discussion of the marketing function role in NPD, use of marketing research particularly in the food industry, as well as issues related to the marketing/R&D interface during the NPD process. The empirical part of the master’s thesis was based on qualitative explanatory case study research. Individual in-depth interviews with company representatives, company documents and online research were used for data collection and analyzed through triangulation method. The empirical findings advocate that the most important marketing data sources at the concept generation stage of NPD are: global trends monitoring, retailing audit and consumers insights. These data sets are crucial for establishing the potential of the product on the market and defining the desired features for the new product to be developed. The findings also suggest the example of successful crossfunctional communication during the NPD process with formal and informal communication patterns. General managerial recommendations are given on the integration in NPD of a strategy, process, continuous improvement, and motivated cross-functional product development teams.