Taux d‘inscription, de rétention et de décrochage dans le programme de gestion du tourisme

Abstract : This paper examines the factors motivating students to enrol in the Tourism Management program at Champlain College, St-Lambert and why a large number of students abandon the program before obtaining their DEC. There is a great deal of literature on student attrition, however there is little consensus on why students withdraw from college programs and the results cannot be easily generalized to this particular set of students at this time. Understanding the factors that influenced the students to choose Tourism Management at Champlain, St-Lambert and why they then leave before completing the six semesters will help with student success and with the marketing of the program. The theoretical framework guiding the study is metacognition, a branch of cognitive psychology that deals with the awareness and understanding of one’s thinking processes. Through a survey, students were asked to rank the general and specific factors that influenced their choice of Tourism Management as a program of study. Exit interviews were carried out with students who abandoned the program within the first year of study to determine the reasons for dropping out. Students who persisted in the program wrote journals describing their first year experience in order to identify any differences in metacognitive abilities with those who abandoned the program. The academic records of all students were also analyzed. The major factors influencing students to choose the Tourism Management program were interest in travel and job opportunities available after graduating. The results from the exit interviews and journals also showed that interest in travel was the primary reason for enrolment. The knowledge that students had of Cegep and the Tourism Management program before enroling however was negligible, particularly among the group that abandoned the program within the first year of study. The analyses of the academic records of the 2007 incoming students showed that the students with the lower high school grades were more likely to abandon the Tourism Management program than those with higher grades. The same is true for first semester and second semester Cegep grades. The major reason why the students abandoned the program during the 2007/2008 academic year was a lack of interest or a dislike of the program, followed by financial difficulties. It is not clear however what the lack of interest can be attributed to and this may be an avenue for future research. As opposed to the students who persisted in the program, those who abandoned their studies had unrealistic expectations of the academic requirements, were unprepared for the workload, had more difficulty analyzing their own performance and had not set concrete goals for themselves. The study shows several problem areas within the program. Of main concern is the lack of knowledge that students have of Cegep life and the Tourism Management program in general and the lack of preparation for Cegep level courses. The scheduling of courses and teaching methods within the program are other areas that need to be addressed. The paper concludes with a set of recommendations to possibly help remedy some of the problems.||Résumé : Ce travail s’intéresse aux facteurs qui motivent les étudiants à s’inscrire au programme de tourisme offert au Collège Champlain de St-Lambert. Il cherche à établir les raisons qui font en sorte qu’un si grand nombre d’étudiants abandonnent le programme avant d’obtenir leur DEC. Plusieurs recherches ont été effectuées sur l’abandon scolaire, mais il n’y a pas de consensus quant aux raisons pour lesquelles les étudiants se retirent du programme collégial. Actuellement, il est difficile d’établir des liens entre les résultats de ces recherches et ce groupe d’étudiants. La compréhension des facteurs qui influencent les étudiants à choisir le tourisme au Collège Champlain et les raisons qui font en sorte qu’ils quittent avant d’avoir complété leur formation, nous permettront d’améliorer le taux de rétention des étudiants dans ce programme. De plus, cela favorisera le marketing du programme. Le cadre théorique de cette recherche est la métacognition, une composante importante de la psychologie cognitive qui examine la connaissance et le contrôle qu’une personne a sur sa façon de penser. La métacognition est une variable qui différencie les étudiants qui réussissent de ceux qui abandonnent (Tardif 1997). La méthodologie de cette recherche comprend : un sondage, des entrevues, des comptes-rendus sous forme de journal et une analyse des résultats scolaires. Le sondage fut complété par tous les étudiants qui ont commencé le programme en tourisme en août 2007. Ce sondage avait pour but d’établir les facteurs qui ont motivé les étudiants à choisir cette discipline. Ceux-ci étaient divisés en deux volets soient : les facteurs généraux et les facteurs spécifiques. Les facteurs généraux comprennent l’intérêt pour les voyages et les informations obtenues auprès des orienteurs, des enseignants, de la publicité faite par les cégeps, des parents et des amis. Les facteurs spécifiques incluent les différents cours offerts tels que la géographie, l’informatique, l’administration, le programme de voyages, le stage en milieu de travail, la réputation du programme et de ses professeurs. Les entrevues ont été effectuées auprès de sept étudiants qui ont abandonné le programme entre décembre 2007 et juin 2008. Le but de ces entrevues était de déterminer les raisons de ces abandons. Les étudiants qui ont poursuivi leur formation en tourisme ont rédigé un journal dans lequel ils décrivaient leur expérience tout au long de leur première année d’études. Dans ce journal, ils devaient répondre à sept questions qui avaient pour but de déterminer les différences entre leurs habiletés métacognitives et celles de ceux qui se sont retirés du programme. L’analyse des dossiers des étudiants tenait compte des résultats scolaires du secondaire ainsi que des résultats académiques de la première année de cégep. Les principaux facteurs qui ont motivé les étudiants à choisir le programme gestion du tourisme étaient l’intérêt pour les voyages et les opportunités d’emploi après l’obtention de leur DEC. La connaissance que les étudiants ont du cégep et du programme de gestion du tourisme avant de s’inscrire était toutefois négligeable, particulièrement parmi le groupe qui a abandonné le programme durant la première année d’études. L’analyse des résultats académiques des étudiants a démontré que les candidats ayant des notes inférieures à l’école secondaire sont plus susceptibles d’abandonner le programme de gestion du tourisme que ceux ayant des notes supérieures. L’analyse arrive aux mêmes conclusions en ce qui concerne les candidats qui ont obtenu de faibles résultats académiques lors de la première et de la deuxième session du cégep. Les raisons principales qui ont fait en sorte que les étudiants ont abandonné le programme durant l’année académique 2007-2008 étaient le manque d’intérêt pour le programme et les difficultés financières. Par ailleurs, nous ne pouvons établir de façon générale les causes de ce manque d’intérêt. Cela pourrait faire l’objet d’une recherche ultérieure. Par opposition aux étudiants qui ont poursuivi le programme, ceux qui ont abandonné leurs études avaient des attentes irréalistes en ce qui a trait aux exigences académiques, ils n’étaient pas préparés pour la charge de travail, ils avaient plus de difficultés à analyser leur propre performance et ils ne s’étaient pas fixé d’objectifs concrets. L’étude a identifié plusieurs secteurs problématiques à l’intérieur du programme. L’une des problématiques principales est le manque de connaissance que les étudiants ont de la vie au cégep et du programme de tourisme en général sans compter le manque de préparation pour des cours de niveau cégep. L’horaire des cours et les méthodes d’enseignement à l’intérieur du programme sont d’autres éléments qui méritent d’être revus. Les limites de cette recherche comprennent le nombre restreint d’étudiants qui ont accepté d’être interviewés et l’effet d’intervieweur. Étant donné que l’intervieweur était le professeur des étudiants et malgré le fait que ceux-ci n’étudient plus en gestion du tourisme, ils peuvent se sentir obligés de répondre à l’intervieweur de façon subjective. Les recherches futures pourront inclure un plus grand nombre d’entrevues menées par des intervieweurs expérimentés n’ayant eu au préalable aucun contact avec les étudiants et ce dans le but de favoriser une plus grande objectivité. Un autre domaine de recherche pourrait être l’analyse du fait que des étudiants très intéressés par les voyages finissent par se désintéresser complètement du programme. Enfin et possiblement l’un des facteurs qui nous semble des plus importants est le besoin pour les étudiants du secondaire d’en connaître plus sur la vie au cégep et sur le programme de gestion du tourisme. Le document se termine par un ensemble de recommandations pour le Collège, le programme et les professeurs pour éventuellement aider à remédier aux problèmes identifiés.

Clickers in the nursing classroom.

Traditional teaching methods in the classroom also limit opportunities for student engagement due to large class sizes and the desire to ensure students receive all of the material required in a particular session. It has been documented that the use of Information Technolgy (IT); in particular «clickers», can increase student participation, improve knowledge retention and assist in stimulating critical thinking in a classroom setting. However, the introduction of IT, on top of normal teaching demands, can be probelmatic as it requires changes to course planners, IT training, support staff and additional funding, all of wich have been documented in research. Wolski and Jackson (1999) have postulated that success is a function of the usefulness and the ease of use of a particular technology for faculty members. Research has shown that classroom technology is simply a tool to be used by educators as one of many. Those who tend to use it well are already innovative and technically adept (Zhao, Pugh, Sheldon & Bryers, 2002).||Résumé : Les méthodes d'enseignement traditionnelles en cour magistral ont aussi tendance à limiter l'engagement et la participation des étudiants dû à la taille souvent excessive des classes, mais aussi à cause du désire de l'enseignant de vouloir s'assurer de la transmission du contenu pédagogique complet. Il est bien documenté que l'usage des nouvelles technologies, en particulier les télévoteurs («clickers», peut accroître la participation des étudiants, améliorer la rétention de l'information mais aussi de stimuler, dans le contexte académique, la pensée critique. Malheureusement, tel que démontré par la recherche, l'introduction de ces nouvelles technologies pose problème lorsqu'additionné aux contraintes normales d'enseignement puisque qu'elle nécessite des changements à la planification des cours, requiert une formation spécifique, un support additionnel ainsi que le financement nécessaire. Wolski and Jackson (1999) ont postulé de plus que le succès de l'implantation d'une nouvelle technologie était en fonction de son utilité et de sa facilité d'utilisation par les membres de la faculté. Il a aussi été démontré que la technologie de l'enseignement en classe n'était en fait qu'un outil de plus à la disposition des enseignants, et que ceux qui avaient tendance à bien l'utiliser étaient de fait inoovateurs, possédant des capacités techniques (Zhao, Pugh, Sheldon et Bryers, 2002).

Fundamentos teóricos de la Educación Universitaria, sus artífices e incidencias en el currículo promovido

Recibido 21 de agosto de 2008 • Aceptado 29 de abril de 2009 • Corregido 23 de junio de 2009   Es posible pensar que al igual que la política nutre el currículo, la pedagogía, en su arte práctica, supone ser su abono para el cultivo de aprendizajes en la vida. Esto significa que el docente con formación pedagógica puede estar en capacidad de transformar su conocimiento disciplinar en un aprendizaje de conocimiento entendible, práctico y con sentido, por cuanto recurre a la pedagogía como el instrumento que le facilita viabilizar la política curricular en aras de convertir el proceso educativo en uno de calidad. Asimismo, se considera que gran parte de la profesionalización docente podría radicar en la continuidad de la formación del profesorado o formación permanente, cuyo resultado es el desarrollo profesional del profesorado y, consecuentemente, del alumnado, para que, de este proceso, se geste, “conocimiento al servicio de la vida, del elevamiento de la calidad de vida” (Flores, 1994, p. XXV), es decir, aprendizajes significativos producto de modelos de enseñanza acordes con lo que dicta y busca la propuesta curricular promovida.

How to merge courses via Skype™†? Lessons from an International Blended Learning Project‡

This study reports on an international project in which students taking the course Contemporary Issues in Turkish Politics in spring 2011 and fall 2011 at two institutions of higher education, ‘Gettysburg College’ in the United States and ‘Izmir University of Economics’ in Turkey, worked together in virtual learning environments to complete various tasks as part of their course work. The project employed a blend of traditional and technology-based teaching methods in order to introduce a technology like Skype in a bi-national learning environment in Turkey. Students collaborated and interacted with their international counterparts in two different virtual contexts. First, classrooms in the two countries were merged via Skype three times to conduct classroom-to-classroom discussion sessions on Turkish politics. Second, students were paired across locations to work on several assignments. In this paper, our goal is to present how Skype is used in a bi-national context as a blended teaching tool in an upper-level college course for instructors pursuing a similar exercise. In addition to outlining the process with a focus on Skype discussions and one-on-one student projects, we provide actual assignments and discussion questions. Students’ views elicited through surveys administered throughout the semester are presented alongside anecdotal evidence to reflect how the project was received.

Performing inclusion and exclusion in the peer group. Children's social organization and peer socializing practices in the classroom

This PhD thesis investigates children’s peer practices in two primary schools in Italy, focusing on the ordinary and the Italian L2 classroom. The study is informed by the paradigm of language socialization and considers peer interactions as a ‘double opportunity space’, allowing both children’s co-construction of their social organization and children’s sociolinguistic development. These two foci of attention are explored on the basis of children’s social interaction and of the verbal, embodied, and material resources that children agentively deploy during their mundane activities in the peer group. The study is based on a video ethnography that lasted nine months. Approximately 30 hours of classroom interactions were video-recorded, transcribed, and analyzed with an approach that combines the micro-analytic instruments of Conversation Analysis and the use of ethnographic information. Three main social phenomena were selected for analysis: (a) children’s enactment of the role of the teacher, (b) children’s reproduction of must-formatted rules, and (c) children’s argumentative strategies during peer conflict. The analysis highlights the centrality of the institutional frame for children’s peer interactions in the classroom. Moreover, the study illustrates that children socialize their classmates to the linguistic, social, and moral expectations of the context in and through various practices. Notably, these practices are also germane to the local negotiation of children’s social organization and hierarchy. Therefore, the thesis underlines that children’s peer interactions are both a resource for children’s sociolinguistic development and a potentially problematic locus where social exclusion is constructed and brought to bear. These insights are relevant for teachers’ professional practice. Children’s peer interactions are a resource that can be integrated in everyday didactics. Nevertheless, the role of the teacher in supervising and steering children’s peer practices appears crucial: an acritical view of children’s autonomous work, often implied in teaching methods such as peer tutoring, needs to be problematized.

Developing Life Skills through Physical Activity: A Teaching Personal and Social Responsibility Model Approach

Ethnographic methods were used to study a weekly after-school physical activity program over an eight-month period. Based on Hellison’s Teaching Personal and Social Responsibility (TPSR) model, the program sought to foster positive life skills amongst youth. The study investigated how the developed program influenced this life skills education experience. Several themes were identified from the data revolving around culture, life skills, pedagogy, and lessons learned. Data suggests that the positive environment developed within the program positively influenced youths’ life skill education experience. The topic of ethnicity as it relates to the experience of marginalized youth in physical activity settings is also discussed. This study supports TPSR literature and suggests that effort to establish caring relationships and empower youth contribute to the establishment of a positive atmosphere where life skills education can occur. Beyond this, practical tools were developed through this study to help others deliver life skill education.

Developing writing skills in English language teaching through the use of blogs and e-mail at primary school level

Trabalho de Projeto apresentado para cumprimento dos requisitos necessários à obtenção do grau de Mestre em Teaching English as a Second / Foreign Language

Industrial engineering and management curriculum profile: Developing a framework of competences

This paper presents a framework of competences developed for Industrial Engineering and Management that can be used as a tool for curriculum analysis and design, including the teaching and learning processes as well as the alignment of the curriculum with the professional profile. The framework was applied to the Industrial Engineering and Management program at University of Minho (UMinho), Portugal, and it provides an overview of the connection between IEM knowledge areas and the competences defined in its curriculum. The framework of competences was developed through a process of analysis using a combination of methods and sources for data collection. The framework was developed according to four main steps: 1) characterization of IEM knowledge areas; 2) definition of IEM competences; 3) survey; 4) application of the framework at the IEM curriculum. The findings showed that the framework is useful to build an integrated vision of the curriculum. The most visible aspect in the learning outcomes of IEM program is the lack of balance between technical and transversal competences. There was not almost any reference to the transversal competences and it is fundamentally concentrated on Project-Based Learning courses. The framework presented in this paper provides a contribution to the definition of IEM professional profile through a set of competences which need to be explored further. In addition, it may be a relevant tool for IEM curriculum analysis and a contribution for bridging the gap between universities and companies.

Developing discontinuous Galerkin methods for the resolution of the incompressible Navier-Stokes equations

Informe de investigación elaborado a partir de una estancia en el Laboratorio de Diseño Computacional en Aeroespacial en el Massachusetts Institute of Technology (MIT), Estados Unidos, entre noviembre de 2006 y agosto de 2007. La aerodinámica es una rama de la dinámica de fluidos referida al estudio de los movimientos de los líquidos o gases, cuya meta principal es predecir las fuerzas aerodinámicas en un avión o cualquier tipo de vehículo, incluyendo los automóviles. Las ecuaciones de Navier-Stokes representan un estado dinámico del equilibrio de las fuerzas que actúan en cualquier región dada del fluido. Son uno de los sistemas de ecuaciones más útiles porque describen la física de una gran cantidad de fenómenos como corrientes del océano, flujos alrededor de una superficie de sustentación, etc. En el contexto de una tesis doctoral, se está estudiando un flujo viscoso e incompresible, solucionando las ecuaciones de Navier- Stokes incompresibles de una manera eficiente. Durante la estancia en el MIT, se ha utilizado un método de Galerkin discontinuo para solucionar las ecuaciones de Navier-Stokes incompresibles usando, o bien un parámetro de penalti para asegurar la continuidad de los flujos entre elementos, o bien un método de Galerkin discontinuo compacto. Ambos métodos han dado buenos resultados y varios ejemplos numéricos se han simulado para validar el buen comportamiento de los métodos desarrollados. También se han estudiado elementos particulares, los elementos de Raviart y Thomas, que se podrían utilizar en una formulación mixta para obtener un algoritmo eficiente para solucionar problemas numéricos complejos.

The REporting of Studies Conducted Using Observational Routinely-Collected Health Data (RECORD) Statement: Methods for Arriving at Consensus and Developing Reporting Guidelines.

OBJECTIVE: Routinely collected health data, collected for administrative and clinical purposes, without specific a priori research questions, are increasingly used for observational, comparative effectiveness, health services research, and clinical trials. The rapid evolution and availability of routinely collected data for research has brought to light specific issues not addressed by existing reporting guidelines. The aim of the present project was to determine the priorities of stakeholders in order to guide the development of the REporting of studies Conducted using Observational Routinely-collected health Data (RECORD) statement. METHODS: Two modified electronic Delphi surveys were sent to stakeholders. The first determined themes deemed important to include in the RECORD statement, and was analyzed using qualitative methods. The second determined quantitative prioritization of the themes based on categorization of manuscript headings. The surveys were followed by a meeting of RECORD working committee, and re-engagement with stakeholders via an online commentary period. RESULTS: The qualitative survey (76 responses of 123 surveys sent) generated 10 overarching themes and 13 themes derived from existing STROBE categories. Highest-rated overall items for inclusion were: Disease/exposure identification algorithms; Characteristics of the population included in databases; and Characteristics of the data. In the quantitative survey (71 responses of 135 sent), the importance assigned to each of the compiled themes varied depending on the manuscript section to which they were assigned. Following the working committee meeting, online ranking by stakeholders provided feedback and resulted in revision of the final checklist. CONCLUSIONS: The RECORD statement incorporated the suggestions provided by a large, diverse group of stakeholders to create a reporting checklist specific to observational research using routinely collected health data. Our findings point to unique aspects of studies conducted with routinely collected health data and the perceived need for better reporting of methodological issues.

A study of combustion phenomena in circulating fluidized beds by developing and applying experimental and modelling methods for laboratory-scale reactors

The results shown in this thesis are based on selected publications of the 2000s decade. The work was carried out in several national and EC funded public research projects and in close cooperation with industrial partners. The main objective of the thesis was to study and quantify the most important phenomena of circulating fluidized bed combustors by developing and applying proper experimental and modelling methods using laboratory scale equipments. An understanding of the phenomena plays an essential role in the development of combustion and emission performance, and the availability and controls of CFB boilers. Experimental procedures to study fuel combustion behaviour under CFB conditions are presented in the thesis. Steady state and dynamic measurements under well controlled conditions were carried out to produce the data needed for the development of high efficiency, utility scale CFB technology. The importance of combustion control and furnace dynamics is emphasized when CFB boilers are scaled up with a once through steam cycle. Qualitative information on fuel combustion characteristics was obtained directly by comparing flue gas oxygen responses during the impulse change experiments with fuel feed. A one-dimensional, time dependent model was developed to analyse the measurement data Emission formation was studied combined with fuel combustion behaviour. Correlations were developed for NO, N2O, CO and char loading, as a function of temperature and oxygen concentration in the bed area. An online method to characterize char loading under CFB conditions was developed and validated with the pilot scale CFB tests. Finally, a new method to control air and fuel feeds in CFB combustion was introduced. The method is based on models and an analysis of the fluctuation of the flue gas oxygen concentration. The effect of high oxygen concentrations on fuel combustion behaviour was also studied to evaluate the potential of CFB boilers to apply oxygenfiring technology to CCS. In future studies, it will be necessary to go through the whole scale up chain from laboratory phenomena devices through pilot scale test rigs to large scale, commercial boilers in order to validate the applicability and scalability of the, results. This thesis shows the chain between the laboratory scale phenomena test rig (bench scale) and the CFB process test rig (pilot). CFB technology has been scaled up successfully from an industrial scale to a utility scale during the last decade. The work shown in the thesis, for its part, has supported the development by producing new detailed information on combustion under CFB conditions.

Integrating environmental education in primary school education in Tanzania : teachers’ perceptions and teaching practices

The study focuses on primary school teachers’ perceptions of environmental education, its integration into primary school education and teachers’ teaching practices in Tanzania. The thesis is based on empirical research. The theoretical underpinnings of the study are based on Palmer’s (1998) model of environmental education. According to the model, meaningful environmental education should include education about, in or through and for the environment. The study is supported by national and international literature from research done on environmental education and education for sustainable development and policy statements. The study is qualitative in nature, adopting phenomenography and phenomenology as points of departure. The empirical data was collected from four primary schools in Morogoro region in Tanzania. The study sample consisted of 31 primary school teachers. Data was collected through interviews and lesson observations. According to the results of the study, primary school teachers expressed variations in their perceptions of environmental education and education for sustainable development. Most of the teachers focused on the aspect of knowledge acquisition. According to Tanzanian education and training policy, environmental education has to be integrated into all subjects. Although there is environmental education in the primary school curriculum, it is not integrated on an equal footing in all subjects. Some subjects like science, social studies and geography have more environmental content than other subjects. Teachers claim that the approach used to integrate environmental education into the school curriculum was not favoured because many claimed that what is to be taught as environmental education in the various subjects is not shown clearly. As a result, many teachers suggested that to ensure that it is taught properly it should be included in the curriculum as an independent subject or as specific topics. The study revealed that teachers’ teaching practices in integrating environmental education varied from one subject to another. Although most of the teachers said that they used participatory methods, lesson observations showed that they limited themselves to question and answer and group discussion. However, the teachers faced a number of barriers in the teaching of environmental education, some of which include lack of teaching and learning resources, time and large class size. The role of teachers in the implementation of environmental education in developing an environmentally literate citizenry is of great significance. The responsibility of the government in developing a curriculum with clear goals and content, developing teachers’ capacity in the teaching of environmental education and provision of teaching and learning materials needs to be taken seriously by the government in educational plans and programs.

Developing the Product Return Process of a Service Center With Lean Methods

Today lean-philosophy has gathered a lot of popularity and interest in many industries. This customer-oriented philosophy helps to understand customer’s value creation which can be used to improve efficiency. A comprehensive study of lean and lean-methods in service industry were created in this research. In theoretical part lean-philosophy is studied in different levels which will help to understand its diversity. To support lean, this research also presents basic concepts of process management. Lastly theoretical part presents a development model to support process development in systematical way. The empirical part of the study was performed by performing experimental measurements during the service center’s product return process and by analyzing this data. Measurements were used to map out factors that have a negative influence on the process flow. Several development propositions were discussed to remove these factors. Problems mainly occur due to challenges in controlling customers and due to the lack of responsibility and continuous improvement on operational level. Development propositions concern such factors as change in service center’s physical environment, standardization of work tasks and training. These factors will remove waste in the product return process and support the idea of continuous improvement.