O treinamento da operação osteoplástica usando o seio frontal do cão

O acesso ao seio frontal usando a técnica do retalho osteoplástico está indicada em lesões que não podem ser abordadas pela via endonasal. O aprendizado da técnica pode ser realizado em cães, mas a delimitação do seio do cão, de forma como se faz no homem, não é facilmente realizável. OBJETIVO: Apresentar um método de localização e delimitação do seio frontal do cão que permita reproduzir a técnica osteoplástica. FORMA DE ESTUDO: Técnica cirúrgica em animal. MATERIAL E MÉTODO: Em cães traçaram-se duas linhas retas, uma delas ao longo da linha média da região frontal, outra passando pela pupila, inclinada 45º em direção à linha anterior. No ponto de intersecção, mede-se um ou um centímetro e meio para frente e um centímetro para trás. A partir destas medidas desenha-se um retângulo incompleto que delineia os limites aproximados do seio frontal. RESULTADOS: O procedimento foi realizado 12 vezes com a participação de médicos residentes. O seio frontal foi aberto facilmente em todos os animais, reproduzindo a técnica osteoplástica sem erros de localização do seio. CONCLUSÃO: O método de localização e de limitação do seio frontal do cão mostrou-se útil no ensino da técnica osteoplástica de acesso por ser reproduzível de forma realística.

União Européia, reformas institucionais e déficit democrático: uma análise a partir do mecanismo de co-decisão

O artigo discute o processo decisório europeu a partir de um mapeamento do sistema de co-decisão adotado pelo triângulo institucional da União Européia (UE). Na primeira parte, há uma explicação acerca do funcionamento do sistema decisório europeu, privilegiando as instituições que definem as regras do jogo e a forma como a tomada de decisão é praticada; na segunda parte, são expostos os dados coletados sobre a aplicabilidade da co-decisão durante os anos de 1999 a 2006, cruzando os principais temas e a sua freqüência por fase de decisão.

The strategic management of creation process and of change: a theoretical contribute from the perspective of tourism

The entrepreneurship and innovation have been gradually gaining ground in the academic community as a field of study. However, the interpretations surrounding fragmented, without a univocal definition. In last decades, tourism has received greater attention from researchers in various sciences, varying only by the different emphases considered: economic, social, cultural and environmental. As other emerging sectors in a modern economy, tourism is a dynamic and ever-changing industry. The study has as purpose to provide a better understanding regarding the essence of entrepreneurship: theoretical and practical implications from the perspective of tourism. Regarding the methodology used here, this is a conceptual paper with a literature review that brings together the major components of entrepreneurship and its implications tourist perspective and conceptual model of the dynamic nature of the Triggering Process and innovation (e.g. iTravey, Interactive Stores, Tourist Transportable Tower).

An empirical assessment of customer satisfaction and quality of servisse: Comparing Servqual and Servperf

This paper assesses the validity and reliability of two instruments measuring quality of service, the SERVPERF and SERVQUAL scales, replicated in a novel cultural settings, a Portuguese energy company. To provide insights and strategies for managerial intervention, a relation between customers’ satisfaction and quality of service is established. The empirical study suggests a superior convergent and predictive validity of SERVPERF scale to measure quality of service in this settings when comparing to SERVQUAL. The main differences of this study with previous ones, are that this one resorts on a confirmatory factor analysis, the validation of the instruments is performed by using the same measures suggested by their creators and extends the line of research to a novel cultural settings, a Portuguese energy company. Concerning the relationship between service quality and customers’ satisfaction, all of the quality of service attributes correlate almost equally to the satisfaction ones, with a lower weight concerning tangibles.

An empirical assessment of customer satisfaction and quality of service: comparing SERVQUAL and SERVPERF

This paper assesses the validity and reliability of two instruments measuring quality of service, the SERVPERF and SERVQUAL scales, replicated in a novel cultural settings, a Portuguese energy company. To provide insights and strategies for managerial intervention, a relation between customers’ satisfaction and quality of service is established. The empirical study suggests a superior convergent and predictive validity of SERVPERF scale to measure quality of service in this settings when comparing to SERVQUAL. The main differences of this study with previous ones, are that this one resorts on a confirmatory factor analysis, the validation of the instruments is performed by using the same measures suggested by their creators and extends the line of research to a novel cultural settings, a Portuguese energy company. Concerning the relationship between service quality and customers’ satisfaction, all of the quality of service attributes correlate almost equally to the satisfaction ones, with a lower weight concerning tangibles.

Co-inoculation of Rhizobium tropici and Azospirillum brasilense in common beans grown under two irrigation depths

ABSTRACT The alternative technique of co-inoculation or mixed inoculation with symbiotic and non-symbiotic bacteria has been studied in leguminous plants. However, there are few field studies with common beans and under the influence of the amount of irrigated water. Thus, the objective of this study was to evaluate the efficiency of inoculation and co-inoculation of common beans with Rhizobium tropici and Azospirillum brasilense under two irrigation depths. The experiment was carried out in the winter of 2012 and 2013, in Selvíria, state of Mato Grosso do Sul. The experimental design was composed of randomized blocks in split-plot scheme with two irrigation depths in the plots (recommended for common beans and 75% of the recommended) and five forms of nitrogen (N) supply in the split-plots (control non-inoculated with 40 kg ha- 1 of N in topdressing, 80 kg ha- 1 of N in topdressing, A. brasilense inoculation with 40 kg ha-1 of N in topdressing, R. tropici inoculation with 40 kg ha-1 of N in topdressing, and co-inoculation of A. brasilense and R. tropici with 40 kg ha- 1 of N in topdressing) with four repetitions. Co-inoculation increased nodulation in the second year of cultivation. None of the evaluated treatments increased the grain yield in relation to non-inoculated control with 40 kg ha-1 of nitrogen in topdressing, which presented average yield of 2,200 kg ha-1. The use of 75% of the recommended irrigation depth provides similar grain yield to the recommended irrigation depth in common beans cropped in winter.

Linking customer satisfaction, quality, and strategic planning

By acknowledging and dissecting the interconnected roles of customer satisfaction, quality, and strategic planning, this paper provides an analytical framework for creating a customer-driven organization and culture. It shows how quality starts and ends with the customer. Companies that are achieving long-term continuous improvement in quality tailored to customer satisfaction possess lasting characteristics such as customer orientation, customer consciousness, and customer responsiveness. In doing so, they liberate the quality concept from the narrow product or service focus to encompass total conformance to customer requirements in spite of the existing functionalization and departmentalization of modern complex structures. In addition to these key components, a customer-driven organization demands building and nurturing a customer satisfaction culture and value system that makes quality improvement and heightened concern for customer satisfaction a permanent aspect of organizational life.

O hemograma no cão e contribuição para a sua caracterização no cão da Serra da Estrela, variedade de pêlo comprido

O hemograma é dos exames mais frequentemente solicitados na prática clínica. Está indicado sempre que se suspeite de doença, para ajudar no diagnóstico, monitorizar a sua evolução e resposta à terapêutica. Os valores hematológicos devem ser, idealmente, comparados com intervalos de referência específicos para determinada população, no entanto, estes estão caracterizados para poucas raças de cães. Os objectivos da presente dissertação, para além de rever a bibliografia relativa ao hemograma no cão saudável, foram contribuir para a caracterização do hemograma no Cão da Serra da Estrela de Pêlo Comprido, propondo um intervalo de valores de referência específico para esta raça. Os valores hematológicos foram determinados, numa amostra de 37 Cães Serra da Estrela adultos, inteiros e clinicamente saudáveis, utilizando o analisador automático «IDEXX Lasercyte®» e avaliação dos esfregaços sanguíneos. Para cada parâmetro foi determinada a normalidade, média, desvio padrão e intervalo de referência utilizando o percentil 2,5 e 97,5%. Propôs-se um conjunto de intervalos de referência hematológicos e reportou-se que, para a amostra estudada, o hematócrito e volume corpuscular médio tendem a estar elevados, enquanto que a concentração de hemoglobina corpuscular média e plaquetas tendem a estar diminuídas.Os resultados sugerem a eventual existência de particularidades do hemograma na raça estudada, pelo que maior investigação deve ser efectuada.

Metamorfoses em espelho de água : identidade, perfil, contextos e mudança nas (auto)representações dos professores

RESUMO: Nos últimos trinta anos, em Portugal, ocorreram processos de democratização política e de modernização da sociedade e das instituições, tendo como impulso as vontades nacionais e as mudanças ocorridas no Mundo em globalização, lideradas, no campo da educação, por agentes como a OCDE ou o Banco Mundial, e pela integração de Portugal na União Europeia. À implementação da(s) reforma(s), correspondeu uma mudança de paradigma educativo e organizacional, a criação de uma escola para todos, a emergência de novos alunos e de novos mandatos à Escola, a contingência de novas respostas educativas. Tais reformas constituiram instrumentos de mudança das organizações escolares e do sistema educativo, mas também do que significa ser professor, reformulando o desempenho e a “performatividade” docente (Ball, 2002), induzindo uma nova “identidade social” (Bernstein, 1996 e Dubar, 2006), produzindo novos modos de “fabricação da alma dos professores” (Foucault, 1996). Neste sentido, a autora procurou analisar, numa perspectiva crítica, as representações de professores do Ensino Básico, sobre os mecanismos de (re)configuração das suas identidades/perfis profissionais, recorrendo a uma investigação qualitativa descritiva, que privilegia a análise de conteúdo dos seus discursos sobre o tema, recolhidos segundo a técnica focus group. O estudo indiciou que os alunos são factor de realização, de risco e de mudança do perfil docente, actuando como uma quinta dimensão da (re)construção identitária dos Professores, a par da formação, do associativismo, do Estado e do Mercado, constituindo factor importante a ter em conta nos estudos sobre identidade docente. ABSTRACT: In the past thirty years, in Portugal, radical changes on politics and policies have been occurring, to achive the society and its institutions democratization and modernization, led by national wills and the changes occured in the World, stimulated, in the Education area, by global agencies like OECD, or the World Bank, and the integration of Portugal in the European Union. These reforms are connected to a new educational and organizational paradigm, the creation of a school for all, the emergence of new pupils, new demands to School and teachers, the imperative of new pedagogical solutions for educational problems, and are not only changing instruments in schools and in the educational system, but are also a powerful way to change “what to be a teacher” means, to re-formulate the teaching performance and “performativity” (Ball, 2002), to recompose his/her “social identity” (Bernstein, 1996; Dubar, 2006), or, in Michel Foucault (1996) words, to produce “new ways to manufacture teachers soul”. In this sense, the author intended to analyze, on a critical perspective, the representations of portuguese teachers of basic education (K12), on the mechanisms of (re)configuration of their professional identities/profiles, appealing to a qualitative descriptive research, which privileges the analysis of content of their speeches on the subject, collected according to the focus group technique, what, in its development, was brought near a circle of culture (in the sense of Paulo Freire‟s pedagogy). At least, pupils are the most important references and motivation to teachers changes, reflecting professional satisfaction and well done, but also risk, acting like a fifth dimension of teachers identity (re)construction, together with training, associative involvement, State and Market, and they must be considered on teatching identity studies.

Implementação do modelo de gestão estratégica baseado no "Balenced Scorecard" numa empresa interbancária de Serviços de Angola

RESUMO: Com a constante evolução das novas tecnologias de informação, as organizações têm necessidade de implementar novas ferramentas de gestão de forma a gerar vantagens competitivas, é neste sentido que esta dissertação visa propor a implementação do Modelo de Gestão estratégica baseado no Balanced Scorecard numa Empresa Interbancária de Serviços, com o objectivo de auxiliar na criação de capacidades competitivas, mediante uma avaliação de desempenho mais precisa e estruturada. Esta ferramenta surgiu como alternativa aos sistemas antigos e tradicionais cujo objectivo consistia no controlo das actividades realizadas pelos funcionários, sendo que esta metodologia veio colocar a estratégia no centro das atenções e não somente o controlo, mas só em 1992 é que ela foi reconhecida como um processo revolucionário que alterava todo o processo de gestão padrão nas empresas. Nesta dissertação ira se abordar alguns conceitos desta metodologia, enfatizando, o Mapa de Estratégia, vantagens pela obtenção desta metodologia; e um estudo prático da aplicação do Modelo de Gestão Estratégica na EMIS. Por fim, é de realçar que a grande importância que as empresas têm vindo a atribuir a esta metodologia e a investir nela, garante a sua relevância como tema de pesquisa num futuro próximo. ABSTRACT: With the constant development of new information technologies, organizations need to implement new management tools in order to generate competitive advantages, in this sense this thesis aims to propose the implementation of the Strategic Management Model based on Balanced Scorecard in a Company Interbank services with the aim of assisting in the creation of competitive capabilities through a performance assessment more precise and structured. This tool has emerged as an alternative to traditional legacy systems and was aimed at controlling the activities performed by employees, the methodology that has put the strategy in the spotlight instead of control, but not until 1992 was it recognized as a revolutionary process that changed the entire standard management process in companies. In this dissertation we discuss concepts of this methodology, emphasizing the strategic map for obtaining advantages from it, and a practical application of Strategic Management Model in EMIS. Finally, it is noteworthy that the great importance that companies have been giving to this methodology and the investment they have been doing on it, guarantees its relevance as a research subject in the near future.

Accountability and co-production of information and control: social observatories and their relationship with government agencies

Abstract:Through the development of a proposal to categorize accountability into four stages - classical, cross-sectional, systemic, and diffused -, this article aims to identify characteristics of co-production of information and socio-political control of public administration in the work of Brazilian social observatories in relationship with government control agencies. The study analyses data from 20 social observatories and, particularly, three experiences of co-production of information and control, based on a systemic perspective on accountability and a model with four categories: Political and cultural; valuing; systemic-organizational, and production. The conclusions summarize characteristics of these practices, specific phases in the accountability processes, as well as the potentialities and challenges of co-production of information and control, which not only influences, but it is also influenced by the accountability system.