Productivity of Business Services - Towards A New Taxonomy

Statistics show that the expanding service sector accounts already for three quarters of GDP in the developed economies. Moreover, there is abundant evidence on high variation in productive performance across the service industries. This suggests divergent technological and institutional trajectories within the tertiary sector. While conceptual knowledge on services and their performance has accumulated substantially, the overall landscape on productivity and competitiveness is still inconclusive. As noted by number of authors the research on service productivity is still in its infancy. The purpose of this paper is to develop further the analytical framework of service productivity. The approach is based on the notion that service definitions, classifications and performance measurement are strongly interdependent. Given the ongoing restructuring of businesses activities with higher information content, it is argued that the dichotomy between manufacturing and services should not be taken too far. Industrial evolution also suggests that the official industry classifications are increasingly outdated and new taxonomies for empirical research are therefore needed. Based on the previous analyses and new insights the paper clarifies the debated concept of service productivity and identifies the critical dimensions by which the service industries cluster. It is also demonstrated that the dimensions enable to construct new service taxonomies which bear essentially on productivity opportunities at the business level. Needles to say the key determinant explaining the development and potential of productivity growth is innovation activity. As an extensive topic of research, however, service innovation is tackled here only in a cursory way. The paper is constructed as follows: the first section focuses on the conceptual issues and evolving nature of service activities. A workable definition of service should capture the diversity of service activities, as well as the aspects of service processes, comprehensively. The distinctions and similarities between services and manufacturing are discussed, too. Section 2 deals with the service productivity, a persistent and controversial issue in academic literature and policy. With the assessments of strengths and weaknesses of the main schools new insights based on value creation will be brought in. Industry classifications and taxonomies are discussed in Section 3. It begins with a short analysis of the official classifications and their evaluation from the perspective of empirical research. Using well-known examples it is shown that the taxonomies on the manufacturing industries have a clear analogy with the business services. As there is a growing interest to regroup services too, the work to date, has been less systematic and inherently qualitative. Based on the earlier contributions threedimensional service taxonomy is constructed which highlight the key dimensions of productive performance. The main findings and implications are summed up in Section 4.

Nanosuodatuskalvojen alkalikestävyys

Tässä diplomityössä tutkittiin nanosuodatuskalvojen puhdistusta ja kestävyyttä alkalipesuissa. Työn kirjallisuusosassa käsitellään kalvojen likaantumista ja eri puhdistusmenetelmiä, sekä vertaillaan kolmen nanosuodatuskalvon erotusominaisuuksia. Kokeellisessa osassa tutkittiin emäksisten pesukemikaalien vaikutusta kirjallisuusosassa esitettyihin kalvoihin. Käytetyt suodatuskalvot olivat Dow FilmTecTM NF-270, GE Osmonics Desal-5 DL ja Trisep XN45. Kalvojen puhdistukseen käytettiin Ecolabin P3-ultasil 110 ja 112 alkalipesukemikaaleja. Suodatuskokeet tehtiin laboratoriomittakaavan tasokalvojen suodatinlaitteistolla. Alkalikäsittelyitä tehtiin sekä liottamalla kalvoja säilytysastiassa että altistamalla näitä virtauksen ja paineen alaisuudessa. Vaihdettuja muuttujia oliat: pesuainekonsentraatio, lämpötila ja vaikutusaika. Kalvoissa tapahtuneita muutoksia arvioitiin mittaamalla permeabiliteettia sekä magnesiumsulfaatti- ja glukoosiretentioita. Suodatuslämpötilan nostaminen kasvatti lineaarisesti permeabiliteettia ja vastaavasti laski lineaarisesti retentiota. Kalvojen välillä ei ollut eroja permeabiliteettien lämpötilariippuvuuksissa. DL:n retentio laski vähiten lämpötilaa nostettaessa. Liotuskokeiden perusteella kestävät DL- ja NF-270-kalvot noin 1 % P3-ultrasil 110 liuoksia, sekä XN-kalvo 1,2–1,5 %:sia liuoksia, kun lämpötilana on 44 ºC ja vaikutusaikana 50 vrk. Käytettyjen pesukemikaalien välillä ei havaittu eroja. Pienen paineen ja virtauksen alla suoritetuissa käsittelyissä havaittiin alkalihajoamisen noudattavan likimain ensimmäisen kertaluvun reaktiokinetiikkaa ja käyttäytyvän likimain Arrheniuksen yhtälön ennustamalla tavalla. Myös näissä kokeissa XN45 osoittautui kestävimmäksi. Retentioiden heikkenemistä ei pystytty luotettavasti ennustamaan permeabiliteetin perusteella. Työssä osoitettiin että kalvojen muutoksia alkalipesuissa ajan funktiona voidaan ennustaa ja näin teollisuudessa voidaan ennakoida kalvojen vaihtotarvetta.

Terras raras: aplicações industriais e biológicas

The history of the rare earths is rich in innovation and these elements have been the object of study of a number of scientists. Rare earths are used practically in almost all aspects of life and these applications are due to their outstanding properties, mainly spectroscopic and magnetic. In industry, the applications of rare earths are many, such as in catalysis, phosphors, magnetism, glass and lasers. In biological systems, rare earths are used, for example, as luminescent probes in the investigation of binding sites in proteins, labels in immunoassays and in noninvasive tests.

Inovação tecnológica e produção no setor químico

Innovation is the main tool for competitiveness and growth in the chemical sector and the main factors for innovation activities in industry as well as the innovation dynamics are discussed in this paper. Success indicators of innovation in Oxiteno are the following: 54% of the current production derives from RD&E projects, 11% of the gross margin in the internal market is due to new products, the company is a technology licensor, holding 17 patents and keeping a strong participation in the production and service sales in the high technology catalysts area, beyond its core petrochemicals and surfactants area.

Variação anual de metilxantinas totais em amostras de Ilex paraguariensis A. St. - Hil. (erva-mate) em Ijuí e Santa Maria, Estado do Rio Grande do Sul

Ilex paraguariensis is a native plant in Southern Brazil, whose leaves are utilized in beverages such as chimarrão and tererê. This study investigated variations of total methylxanthines in leaves from two Ilex populations collected at one-month intervals over the course of one year. The levels varied from 1.92 to 10.37 mg/g (Ijuí) and 1.77 to 9.17 mg/g (Santa Maria). Statistical analysis indicated a significative variation in the contents of all samples analysed, confirming seasonal fluctuations. These results show that the period of harvest might decisively influence the organoleptic characteristics of raw material used in industry and therefore in commercial products.

Efecto de la naturaleza del precursor sobre las caracteristicas de las nanoparticulas de SnO2 sintetizadas

Tin oxide (SnO2) is widely used in industry as raw material for electronic devices, plating of different types of materials, for dyes and pigments, for electroplating, heterogeneous catalysis, etc. In this work SnO2 was obtained by a controlled precipitation method with special attention to the effects the tin precursor has on the microstructure of the final product. The most appropriate pH for obtaining SnO2 with the rutile structure as the main phase is 6.25 for SnCl2 and 6.40 for SnSO4. After heat treatment at 600 °C, particles of nanometric order (~10 - 30 nm approx) were obtained. The characterization of the solid phase was made by X-ray diffraction (XRD), thermal analysis (DTA/TG), transmission electron microscopy (TEM) and Fourier transformed infrared spectroscopy (FTIR).

Control d'una bobinadora automàtica

Un dels problemes típics de regulació en el camp de l’automatització industrial és el control de velocitat lineal d’entrada del fil a les bobines, ja que com més gruix acumulem a igual velocitat de rotació de la bobina s’augmenta notablement la velocitat lineal d’entrada del fil, aquest desajust s’ha de poder compensar de forma automàtica per aconseguir una velocitat d’entrada constant. Aquest problema de regulació de velocitats és molt freqüent i de difícil control a la indústria on intervé el bobinat d’algun tipus de material com cablejat, fil, paper, làmines de planxa, tubs, etc... Els dos reptes i objectius principals són, primer, la regulació de la velocitat de rotació de la bobina per aconseguir una velocitat lineal del fil d’entrada, i segon, mitjançant el guiatge de l’alimentació de fil a la bobina, aconseguir un repartiment uniforme de cada capa de fil. El desenvolupament consisteix amb l’automatització i control d’una bobinadora automàtica mitjançant la configuració i programació de PLC’s, servomotors i encoders. Finalment es farà el muntatge pràctic sobre una bancada per verificar i simular el seu correcte funcionament que ha de donar solució a aquests problemes de regulació de velocitats. Com a conclusions finals s’han aconseguit els objectius i una metodologia per fer una regulació de velocitats de rotació per bobines, amb accionaments de servomotors amb polsos, i a nivell de coneixements he aconseguit dominar les aplicacions d’aquest tipus d’accionaments aplicats a construccions mecàniques.

Factors affecting the usability of aspen (Populus tremula) wood dried at different temperature levels

In this dissertation the main aim was to study the usability of aspen wood in the mechanical wood processes, especially the factors that affect the usability of aspen wood, which is dried at different temperature levels. The problematic of varying temperatures from level to another seem to have significant effects on distortions. According to the studies conducted, many practical solutions for drying of aspen timber can be made. European aspen sawn timber should be dried in relatively narrow widths, short lengths, edged and sawn pith free. The results achieved give an interesting view for the distortions of aspen wood between HT drying and heat treatment. The most significant result is that cupping seems to decrease when increasing temperature level from HT drying to heat treatment phase. The difference is significant. Other very obvious result is that bow and crook are increasing between these two temperature levels, bow significantly. Also the modelling gives a good background for this result since cupping is reduced by higher temperatures. It can also be assumed that these distortions can be affected for example by sorting out the timber used to different moisture levels before drying. This could be a very simple solution for practical purposes. From practical point of view, it was also noted during the drying tests performed that the discoloration seem to be no problem for aspen boards dried in temperatures under 150 °C. Altogether, this dissertation covers many interesting points of view of factors affecting distortions of wood in different temperature stages. Aspen as species in use of mechanical wood industries seems to be a species suitable for component production. According to the results, the best yield from aspen timber can be achieved in industry that can utilize relatively short components of sawn wood. Results achieved give a significant indication about the factors affecting distortions of wood at different temperature stages of drying, especially considering European aspen.

Production Cycle Optimization: Defining the Market Potential for a New Planning Tool

An optimization tool has been developed to help companies to optimize their production cycles and thus improve their overall supply chain management processes. The application combines the functionality that traditional APS (Advanced Planning System) and ARP (Automatic Replenishment Program) systems provide into one optimization run. A qualitative study was organized to investigate opportunities to expand the product’s market base. Twelve personal interviews were conducted and the results were collected in industry specific production planning analyses. Five process industries were analyzed to identify the product’s suitability to each industry sector and the most important product development areas. Based on the research the paper and the plastic film industries remain the most potential industry sectors at this point. To be successful in other industry sectors some product enhancements would be required, including capabilities to optimize multiple sequential and parallel production cycles, handle sequencing of complex finishing operations and to include master planning capabilities to support overall supply chain optimization. In product sales and marketing processes the key to success is to find and reach the people who are involved directly with the problems that the optimization tool can help to solve.

Ocorrência, comportamento e impactos ambientais provocados pela presença de antimicrobianos veterinários em solos

Antimicrobials, among other veterinary drugs, are used worldwide in industry and agriculture to protect animal health and prevent economic loss. In recent years, they have been detected in various environmental compartments, including soil, surface and groundwater and have become a topic of research interest. Emphasizing this class of compounds, this review presents the different pathways which veterinary drugs enter in the environment, in particular contaminate soils. Also are presented regulatory aspects and guidelines, adsorption/desorption and degradation of these compounds in soils and the consequences of its dispersal in the environment.

Ozonólise: a busca por um mecanismo

The ozonolysis reaction is widely used in the academy and in industry. The first reports about the existence of the ozone molecule were made over 200 years ago. Several ideas and assumptions were made to understand the chemical properties of the ozone molecule and the ozonolysis mechanism. The intent of this paper is not to be an extensive review about ozone chemistry or ozonolysis reactions, but to highlight how the rational process was developed and how conclusions were drawn at a time with limited instrumentation.

A VERSATILIDADE DOS COMPOSTOS DE COORDENAÇÃO NA PRODUÇÃO DE POLIETILENOS: UMA REVISÃO DOS SISTEMAS CATALÍTICOS

Taking into account the relevance of polyethylene for modern society and the role of catalysts for the production of this material, in the present work, we carried out a review of the main catalytic systems used in industry and academia. Most systems consist of coordination compounds, whose structural versatility allows the tuning of the characteristics of polyethylene for different applications. The structural aspects and chemical reactivity of such systems are discussed based on the existing literature and experimental data.

SaaS-ohjelmiston asiakastuki

Tämän tutkimuksen tavoitteena oli luoda palvelumallit, valita sopivat työkalut ja prosessit erään SaaS-ohjelmiston asiakastuelle. Esitettävät ratkaisut tuli valita niin, että ne mahdollistavat laadukkaan ja henkilöriippumattomasti skaalautuvan asiakastuen rakentamisen. Työn teoreettinen viitekehys pohjautuu tiedon ja tiedonluonnin näkökulmaan. Työssä sovellettiin Ikujiro Nonakan teoriaa organisaatioiden tiedonluontiprosessista, koska case-yrityksen tuottamat asiakastukipalvelut pohjautuvat voimakkaasti tietoon ja tietämykseen. Tietointensiivisyyden näkökulma on otettu huomioon myös palvelumallien, työkalujen ja prosessien valinnassa. Työn tuloksena löydettiin mallit, menetelmät ja työkalut vastaamaan työn alkuperäisiä vaatimuksia. Tutkimuksen tuloksia on jo pystytty testaamaan käytännössä. Tutkimuksen kirjallisen katsauksen ja empiirisenosan välille pystyttiin osoittamaan vahva yhteys toisiinsa. Työn tuloksia voidaan soveltaa asiakastuen kehittämisessä useilla eri toimialoilla, niin isoissa kuin pienissäkin organisaatioissa aina yksityisen sektorin toimijoista, julkisen talouden yrityksiin tai yhteisöihin.

A proposal for a repertoire of software testing methods

Nowadays software testing and quality assurance have a great value in software development process. Software testing does not mean a concrete discipline, it is the process of validation and verification that starts from the idea of future product and finishes at the end of product’s maintenance. The importance of software testing methods and tools that can be applied on different testing phases is highly stressed in industry. The initial objectives for this thesis were to provide a sufficient literature review on different testing phases and for each of the phases define the method that can be effectively used for improving software’s quality. Software testing phases, chosen for study are: unit testing, integration testing, functional testing, system testing, acceptance testing and usability testing. The research showed that there are many software testing methods that can be applied at different phases and in the most of the cases the choice of the method should be done depending on software type and its specification. In the thesis the problem, concerned to each of the phases was identified; the method that can help in eliminating this problem was suggested and particularly described.

Morphological and thermal analyses of flexible polyurethane foams containing commercial calcium carbonate

One filler often utilized in flexible polyurethane foams is calcium carbonate (CaCO3) because it is non-abrasiveness, non-toxicity and facilitated pigmentation. However, it is observed that the excess of commercial CaCO3 utilized in industry possibly causing permanent deformations and damaging the quality of the final product. The effect of different concentrations of commercial CaCO3, in flexible foams, was studied. Different concentrations of CaCO3 were used for the synthesis of flexible polyurethane foams, which were submitted to morphological and thermal analyses to verify the alterations provoked by the progressive introduction of this filler.