916 resultados para THE EMERGENCY SERVICES CALL CENTER


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This paper aims to discuss the specificities of the role of services in the economic structuring and in the social liveliness and attractiveness of periurban areas. Drawing upon on the result of an empirical work developed in 5 different parishes of Lisbon Metropolitan area, which represent five categories of periurban spaces previously identified, it is analysed the role of services in these “in-between” territories and the way they are important in the spatial economic structuring of these areas and in the quality of life and well-being of their inhabitants and users. A tentative typology for framing the analysis of the role of services on periurban metropolitan spaces is suggested and some policy implications are pointed out.

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The PhD thesis analyses the financial services regime in international economic law from the perspective of the difficult relationship between trade liberalisation and prudential measures. Financial stability plays a fundamental role for the well-being and well-functioning of the global economy, but, it is at the same time a complex sector to regulate and supervise and, especially after the 2007-08 economic crisis, States have tightened up their regulation of financial services, introducing more severe and protectionist prudential measures. However, in an increasingly interconnected global economy, the harmonization of prudential regulation at the international level is an essential step to guarantee integrity, fairness and stability of financial markets and trade. The research analyses the tools at disposition to achieve this aim, the related problematic issues and the perspectives and possible solutions for the future, starting from the World Trade Organization (WTO) legal framework and its General Agreement on Trade in Services (GATS), devoted to discipline trade in services among the WTO Members. Then, the research moves to a second legal instrument, the Free Trade Agreements (FTAs), which has witnessed a remarkable spread in the last decades. Finally, the research addresses the international standards, developed by supranational entities and implemented by an increasing number of States, as they offer rules and guidelines adequate to update the international financial scenario. Nevertheless, the international standards alone cannot be the solution because, first, they are not mandatory, as governments decide voluntarily to apply them and, second, their decision-making process do not respect the requirements of transparency and representative membership. In light of this analysis, the thesis aims at providing an answer to its research question: how to give more certainty to States and economic operators in the planning of the domestic disciplines and business activities in order to provide a sound and stable international financial system.

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L'objectiu del projecte és desenvolupar un Sistema d'Informació Geogràfica (SIG) d'ús senzill, amb la finalitat de generar cartografia actualitzada de manera gairebé instantània que serveixi de recolzament a l'ajuda internacional desplegada en un país després d'una catàstrofe natural. La cartografia serà d'Haití, com a exemple de zona afectada per un terratrèmol. Amb el SIG els equips d'emergència podran indicar aquelles vies tallades, per poder tenir cartografia actualitzada. Igualment podran indicar un punt origen i un punt destí i el SIG els indicarà la ruta més curta, tenint en compte les carreteres tallades. El programari utilitzat per desenvolupar el projecte és GeoMedia Professional, Microsoft Access i Microsoft Visual Studio .NET. S'ha generat cartografia d'Haití en format vectorial.

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The notion of "First Responder" (FR) refers to the system of first-aid volunteers who act to initiate the first-aid care before the classical emergency help arrives. In 2011, the French-speaking Switzerland counts 19 groups, divided up between four cantons (Fribourg, Vaud, Neuchâtel, Valais). The geographical distribution of those FR shows the stakes of these peripherical areas, with the accessibility difficulties for the emergency services, and a low demography of ambulances and doctors. The number of interventions carried out by the FR has significantly increased during the last years. The association of a quality formation, an excellent knowledge of the ground and a quick intervention has a positive impact on the survival of the patients with vital emergency or traumatic conditions.

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Este trabajo de grado pretende dar a conocer como se ha optimizado el tiempo de respuesta de una empresa de ambulancias de Bogotá y como esto ha colaborado en que los servicios de urgencia de la ciudad hayan mejorado su calidad y su oferta. El nombre de la empresa de ambulancias es Transporte Ambulatorio Medico Ltda. y se hace una breve reseña de su historia dentro del documento. Para lograr demostrar si en realidad ha ocurrido una mejora se utilizo como base un estudio previo realizado en la universidad de los andes versus un muestre actual que los autores de este trabajo realizaron. Se utilizaron principios de teoría de colas y herramientas estadísticas para colaborar con las conclusiones del presente documento Los autores también proponen una posible solución para mejorar aun más el tiempo de respuesta.

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Introducción: En Colombia, no existe una herramienta para cuantificar el grado de congestión de los servicios de urgencias que sea aplicable a su realidad. Por esta razón, este trabajo busca determinar si la escala NEDOCS es una herramienta válida para medir el grado de congestión en este medio. Métodos: Se calculó la escala durante un período de tres semanas, durante 6 veces en el día a la misma hora en las tres instituciones. Para la validación, se comparó la escala NEDOCS contra dos escalas tipo Likert de 6 preguntas. Además, se describió el porcentaje de la demanda no atendida y del número de quejas. Resultados: Para la escala, la variabilidad se explica en 88 %. Por otro lado, la correlación entre la severidad en la congestión de los últimos 3 ítems de la escala con las opiniones subjetivas fue directa y significativa (r = 1,000., p < 0.000). Se obtuvo una correspondencia significativa con las siguientes variables: a) disponibilidad de camas (r = 0.7, p < 0.001); b) promedio de tiempo de espera, (r = 0,56, p < 0.021). Discusión: Dado que no existe gold standard, las mediciones de la escala en comparación con las opiniones del personal arrojan que la escala NEDOCS aplicada en los servicios de urgencias colombianos es útil para medir congestión. Se observó como fenómeno especial que el personal se encuentra acostumbrado a “vivir con la congestión”, por lo cual el personal considera como congestión del servicio los momentos de alto stress laboral.

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Introducción: La enfermedad pulmonar obstructiva crónica (EPOC) es considerado el problema respiratorio de mayor prevalencia y con impacto económico en el mundo, en la población adulta. Se considera un problema de salud de prioritario, siendo una de las principales causas de morbi-mortalidad. Múltiples estudios, orientados a determinar el por qué los pacientes con EPOC, reingresan a los servicios de urgencias, muestran que los broncodilatadores inhalados en casa, no se usan correctamente, ocasionando una mala respuesta a su tratamiento y además de poca adherencia en su uso, por falta de educación. Metodología: Estudio cuasi-experimental en pacientes con EPOC, que ingresaron al Hospital Mayor Mederi, que cumplían con los criterios de inclusión y exclusión. Se evalúa el uso del inhalador, según las guías GINA, mostrando un video educativo con los 7 pasos, establecidos, evaluando los parámetros ventilatorios antes de la educación, y 24 horas después de la educación. Resultados: Frente a la respuesta de broncodilatadores inhalados y cambios del VEF, el 63% de la población, tuvo un aumento significativo de los parámetros ventilatorios, teniendo en cuenta que el medicamento con mayor prevalencia fue bromuro Ipratropio. Los resultados, después de la educación, evidencian una mejoría (>70%), con una diferencia estadísticamente significativa (p<0.001). Conclusiones: La educación en salud y el uso de tecnología básica, logra generar cambios en la condición y calidad de vida de los pacientes, tanto en los parámetros ventilatorios como en la adherencia al tratamiento de broncodilatadores

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Exploratory descriptive study, with a quantitative approach and prospective data, performed in Pronto Socorro Clóvis Sarinho (PSCS), in Natal/RN, aiming to analyze care given by the nursing and medical staff to victims of violence attended to in an emergency hospital in Natal/RN; to identify care given by the nursing and medical staff as viewed by the victims; to compare data observed during the process of care with the victim s view on the care given by the nursing and medical staff; to identify the existing knowledge on violence and the process of caring for victims and its relation with prejudice; to identify obstacles and perspectives for prevention during the process of caring for victims in the emergency services. The population consisted of 97 physicians, 16 nurses, 75 nursing technicians and assistants and 365 victims of violence, with data collected from April to May 2009. Out of 188 professionals, 52.1% are female; 32% were aged 41 to 50; 99.5% had given care to a victim of violence; 90.4% reported to have given care to patients under custody; among these, 17.3% felt prejudice; 55.3% stated they don t provide different care for assaulted victims and assailants, however 44.7% stated they do; 86.7% feel their workplace is unsafe; 61.7% denied the existence of any obstacle and 38.3% reported the existence of obstacles; among these, 26.1% referred to inadequate facilities; 37.8% believe reinforcing security and professional training are the main solutions. Among the 365 researched violence victims, 82.2% were assaulted; male (69.6%); aged 18 to 24 (24.9%); hailing from the Greater Natal area (89.9%); on 19.7% the event happened on Saturday; during the night (48.8%); victim of physical assault (61.4%); produced by body force (27.7%); 24.4% were injured in the head and neck. 57% had used some drug, among which alcohol was predominant (75.5%). On 621 observations performed during the victim care process, when compared to the report of assaulted victims, there was a statistical difference, at 5% significance level, regarding reception, resistance from the professionals, questioning about the violent event, providing of guidance, interaction with the patient and the understanding of receiving proper care, and care resolution. In comparisons involving the observed and the assailant victims reports, there was a statistical difference regarding the resence of resistance from the professionals, performance of necessary procedures and the nteraction with the patient and the understanding of receiving proper care and 58.1% reported the nursing team was the one that provided the best care. We conclude that professionals had lready given care to assailant patients, acknowledge the importance of knowing how the vent took place and acquired this preparation during their practice. The most often referred bstacles that hinder assistance were: inadequate facilities, material deficit and lack of rofessional preparation. As solutions for these problems, they cited the reinforcement of ecurity and professional training

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OBJETIVO: Analisar as características dos atendimentos decorrentes de quedas em serviços de urgência e emergência e identificar fatores associados. MÉTODOS: Estudo transversal com 12.617 atendimentos decorrentes de quedas registrados no Sistema de Vigilância de Violências e Acidentes, coletados em 23 capitais e Distrito Federal, de setembro a novembro de 2009, por meio de uma amostra por conglomerado. Foi utilizada a técnica de análise de correspondência, por permitir a observação conjunta de um grande número de variáveis qualitativas. RESULTADOS: A maior parte das vítimas foi do sexo masculino (56,5%), faixa etária de 0 a 19 anos (45,7%) e declarados não brancos (62,2%). A maioria das quedas ocorreu na residência (54,6%) e via pública (17,4%); 14,3% foram relacionadas ao trabalho. Os tipos predominantes foram "queda no mesmo nível" (57,0%) e "queda de escada/degrau" (15,6%). A maioria das lesões foi classificada como entorse, luxação, contusão, corte e laceração (68,3%). Quedas dentre as crianças associaram-se à ocorrência na residência; com os adolescentes na escola; e jovens na prática esportiva. Quedas em adultos estiveram associadas ao local de trabalho, queda de andaimes, telhados, escada/degrau e buracos e uso de álcool. As quedas no mesmo nível resultaram em lesões de menor gravidade, em membros inferiores e superiores, e as quedas de andaime e telhado se associaram com lesões de maior gravidade e internações. CONCLUSÕES: Os resultados mostram que estratégias para a prevenção das quedas devem ser implantadas particularmente em residências, escolas e ambientes de trabalho.

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The main objective of ventilation systems in case of fire is the reduction of the possible consequences by achieving the best possible conditions for the evacuation of the users and the intervention of the emergency services. In the last years, the required quick response of the ventilation system, from normal to emergency mode, has been improved by the use of automatic and semi-automatic control systems, what reduces the response times through the support to the operators decision taking, and the use of pre-defined strategies. A further step consists on the use of closedloop algorithms, which takes into account not only the initial conditions but their development (air velocity, traffic situation, etc), optimizing the quality of the smoke control process

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El síndrome aórtico agudo puede presentarse como un cuadro clínico característico de una emergencia vascular, o por el contrario de una forma completamente atípica, donde el diagnóstico reta al médico de emergencias, llevando a errores fatales al pasar por alto el diagnóstico de esta entidad. Con el objetivo de mostrar la utilidad del ultrasonido realizado a la cabecera del paciente en el diagnóstico de disección aórtica, se describen 9 casos de pacientes que ingresaron al departamento de emergencias y que fueron diagnosticados con síndrome aórtico agudo, gracias a la valoración ultrasonográfica inicial realizada por residentes y Especialistas en Medicina de Emergencias en un hospital de Bogotá D.C., Colombia. Este reporte de casos muestra que el ultrasonido a la cabecera del paciente, es un método diagnóstico no invasivo, accesible y útil para la detección temprana de esta patología en los servicios de emergencias.

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Thesis (Master's)--University of Washington, 2016-06

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BACKGROUND: The emergency department has been identified as an area within the health care sector with the highest reports of violence. The best way to control violence is to prevent it before it becomes an issue. Ideally, to prevent violent episodes we should eliminate all triggers of frustration and violence. Our study aims to assess the impact of a quality improvement multi-faceted program aiming at preventing incivility and violence against healthcare professionals working at the ophthalmological emergency department of a teaching hospital. METHODS/DESIGN: This study is a single-center prospective, controlled time-series study with an alternate-month design. The prevention program is based on the successive implementation of five complementary interventions: a) an organizational approach with a standardized triage algorithm and patient waiting number screen, b) an environmental approach with clear signage of the premises, c) an educational approach with informational videos for patients and accompanying persons in waiting rooms, d) a human approach with a mediator in waiting rooms and e) a security approach with surveillance cameras linked to the hospital security. The primary outcome is the rate of incivility or violence by patients, or those accompanying them against healthcare staff. All patients admitted to the ophthalmological emergency department, and those accompanying them, will be enrolled. In all, 45,260 patients will be included in over a 24-month period. The unit analysis will be the patient admitted to the emergency department. Data analysis will be blinded to allocation, but due to the nature of the intervention, physicians and patients will not be blinded. DISCUSSION: The strengths of this study include the active solicitation of event reporting, that this is a prospective study and that the study enables assessment of each of the interventions that make up the program. The challenge lies in identifying effective interventions, adapting them to the context of care in an emergency department, and thoroughly assessing their efficacy with a high level of proof.The study has been registered as a cRCT at clinicaltrials.gov (identifier: NCT02015884).

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As the methods-development arm of the U.S. Department of Agriculture’s Wildlife Services program, the National Wildlife Research Center (NWRC) is charged with developing tools and information for protecting agriculture, human health and safety, and property from problems caused by wildlife, including birds. Increasingly the NWRC is being asked to provide basic ecological information on the population status of various bird species, and its role is expanding from a reactive one of providing management options to that of predicting long-term implications of various management actions. This paper describes several areas of research by NWRC scientists to address population-level questions in support of WS mission.

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CONTEXT AND OBJECTIVE: Injuries are an important cause of morbidity during adolescence, but can be avoided through learning about some of their characteristics. This study aimed to identify the most frequent injuries among adolescents attended at an emergency service. DESIGN AND SETTING: Retrospective descriptive study on adolescents attended at the emergency service of the Teaching Health Center, Faculdade de Medicina de Ribeirao Preto (FMRP), between January 1, 2009, and September 30, 2009. METHODS: Age, sex, type of injury, site, day and time of occurrence, part of body involved, care received, whether the adolescent was accompanied at the time of injury and whether any type of counseling regarding injury prevention had been given were analyzed. RESULTS: Among 180 adolescents attended, 106 (58.8%) were boys and 74 (41.1%) were girls. Their ages were: 10 to 12 (66/36.6%), 12 to 14 (60/33.3%) and 14 to 16 years (54/30%). The injuries had occurred in public places (47.7%) and at home (21.1%). The main types were bruises (45.1%) and falls (39.2%), involving upper limbs (46.1%), lower limbs (31%) and head/neck (13.1%). The injuries occurred in the afternoon (44.4%) and morning (30%), on Mondays (17.7%) and Thursdays (16.6%). Radiological examinations were performed on 53.8%. At the time of injury, 76.1% of the adolescents were accompanied. Some type of counseling about injury prevention had been received by 39.4%. CONCLUSIONS: Although the injuries were of low severity, preventive attitudes need to be incorporated in order to reduce the risks and provide greater safety for adolescents.