895 resultados para Hotel
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Mode of access: Internet.
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"February 1977."
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"July 1998"--P. [3] of cover.
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Mode of access: Internet.
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Mode of access: Internet.
Introducing employee social identification to customer satisfaction research: a hotel industry study
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The purpose of this paper is to address the concept of linkage research and propose the addition of social identity theory as an important consideration in managing employee-customer interactions and customer satisfaction.
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