Rebranded Hotel Properties: The role of service climate and employee identity in predicting customer satisfaction

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Autoria(s): Solnet, D.; Paulsen, N.

Contribuinte(s)	H. Qu
Data(s)	01/01/2005
Identificador	http://espace.library.uq.edu.au/view/UQ:102616
Publicador	International CHRIE
Palavras-Chave	#E1 #350601 Hospitality Management #710602 Hospitality services
Tipo	Conference Paper