A new scheduling method for enhanced quality of experience in LTE systems

In this paper a new approach to the resource allocation and scheduling mechanism that reflects the effect of user's Quality of Experience is presented. The proposed scheduling algorithm is examined in the context of 3GPP Long Term Evolution (LTE) system. Pause Intensity (PI) as an objective and no-reference quality assessment metric is employed to represent user's satisfaction in the scheduler of eNodeB. PI is in fact a measurement of discontinuity in the service. The performance of the scheduling method proposed is compared with two extreme cases: maxCI and Round Robin scheduling schemes which correspond to the efficiency and fairness oriented mechanisms, respectively. Our work reveals that the proposed method is able to perform between fairness and efficiency requirements, in favor of higher satisfaction for the users to the desired level. © VDE VERLAG GMBH.

The effect of a breakfast program on nutritional status, quality of life, and health care use among frail homebound older adults

The population of older adults is rapidly increasing, creating a need for community services that assist vulnerable older adults in maintaining independence and quality of life. Recent evidence confirms the importance of food and nutrition in reaching this objective. The Elderly Nutrition Program (ENP) is part of a system of federally funded community based programs, authorized through the Older Americans Act. ENP services include the home-delivered meals program, which targets frail homebound older adults at nutritional risk. Traditionally, ENP services provide a noon meal 5 days/week. This study evaluated the impact of expanding the home-delivered meals service to include breakfast + lunch, on the nutritional status, quality of life and health care utilization of program participants. ^ This cross-sectional study compared 2 groups. The Breakfast group (n = 167) received a home-delivered breakfast + lunch, 5 days/week. The Comparison group (n = 214) received lunch 5 days/week. Participants, recruited from 5 ENP programs, formed a geographically, racially/ethnically diverse sample. Participants ranged in age from 60–100 years, they were functionally limited, at high nutritional risk, low income, and they lived alone and had difficulty shopping or preparing food. Participant data were collected through in-home interviews and program records. A 24-hour food recall and information on participant demographics, malnutrition risk, functional status, health care use, and applicable quality of life factors were obtained. Service and cost data were collected from program administrators. ^ Breakfast group participants had greater energy/nutrient intakes (p < .05), fewer health care contacts (p < .05), and greater quality of life measured as food security (p < .05) and fewer depressive symptoms (p < .05), than comparison group participants. These benefits were achieved for $1.30/person/day. ^ The study identified links from improvements in nutritional status to enhanced quality of life to diminished health care utilization and expenditures. A model of health, loneliness, food enjoyment, food insecurity, and depression as factors contributing to quality of life for this population, was proposed and tested (p < .01). ^ The breakfast service is an inexpensive addition to traditional home-delivered meals services and can improve the lives of frail homebound older adults. Agencies should be encouraged to expand meals programs to include a breakfast service. ^

Measuring Hotel Service Quality: Tools for Gaining the Competitive Edge

As the hotel industry grows more competitive, quality guest service becomes an increasingly important part of managers' responsibility measuring the quality of service delivery is facilitated when managers know what types of assessment methods are available to them. The authors present and discuss the following available measurement techniques and describe the situations where they best meet the needs of hotel managers: management observation, employee feedback programs, comment cards, mailed surveys, personal and telephone interviews, focus groups, and mystery shopping.

Examining the Impact of Service Times on Overall Guest Satisfaction Perception in the Casual Dining Environment

A mystery shopper study was used to examine the influence of service times on customer satisfaction. The impact of management emphasis on service quality was also examined. In the restaurants studied, service time influenced customer satisfaction. Management attention to service time improved performance in direct relationship to the level of emphasis.

AdaptMCloud: uma estratégia para adaptação dinâmica de aplicações Multi-Cloud

Multi-Cloud Applications are composed of services offered by multiple cloud platforms where the user/developer has full knowledge of the use of such platforms. The use of multiple cloud platforms avoids the following problems: (i) vendor lock-in, which is dependency on the application of a certain cloud platform, which is prejudicial in the case of degradation or failure of platform services, or even price increasing on service usage; (ii) degradation or failure of the application due to fluctuations in quality of service (QoS) provided by some cloud platform, or even due to a failure of any service. In multi-cloud scenario is possible to change a service in failure or with QoS problems for an equivalent of another cloud platform. So that an application can adopt the perspective multi-cloud is necessary to create mechanisms that are able to select which cloud services/platforms should be used in accordance with the requirements determined by the programmer/user. In this context, the major challenges in terms of development of such applications include questions such as: (i) the choice of which underlying services and cloud computing platforms should be used based on the defined user requirements in terms of functionality and quality (ii) the need to continually monitor the dynamic information (such as response time, availability, price, availability), related to cloud services, in addition to the wide variety of services, and (iii) the need to adapt the application if QoS violations affect user defined requirements. This PhD thesis proposes an approach for dynamic adaptation of multi-cloud applications to be applied when a service is unavailable or when the requirements set by the user/developer point out that other available multi-cloud configuration meets more efficiently. Thus, this work proposes a strategy composed of two phases. The first phase consists of the application modeling, exploring the similarities representation capacity and variability proposals in the context of the paradigm of Software Product Lines (SPL). In this phase it is used an extended feature model to specify the cloud service configuration to be used by the application (similarities) and the different possible providers for each service (variability). Furthermore, the non-functional requirements associated with cloud services are specified by properties in this model by describing dynamic information about these services. The second phase consists of an autonomic process based on MAPE-K control loop, which is responsible for selecting, optimally, a multicloud configuration that meets the established requirements, and perform the adaptation. The adaptation strategy proposed is independent of the used programming technique for performing the adaptation. In this work we implement the adaptation strategy using various programming techniques such as aspect-oriented programming, context-oriented programming and components and services oriented programming. Based on the proposed steps, we tried to assess the following: (i) the process of modeling and the specification of non-functional requirements can ensure effective monitoring of user satisfaction; (ii) if the optimal selection process presents significant gains compared to sequential approach; and (iii) which techniques have the best trade-off when compared efforts to development/modularity and performance.

SLA-Based Guidelines for Database Transitioning

Component-based Software Engineering (CBSE) and Service-Oriented Architecture (SOA) became popular ways to develop software over the last years. During the life-cycle of a software system, several components and services can be developed, evolved and replaced. In production environments, the replacement of core components, such as databases, is often a risky and delicate operation, where several factors and stakeholders should be considered. Service Level Agreement (SLA), according to ITILv3’s official glossary, is “an agreement between an IT service provider and a customer. The agreement consists on a set of measurable constraints that a service provider must guarantee to its customers.”. In practical terms, SLA is a document that a service provider delivers to its consumers with minimum quality of service (QoS) metrics.This work is intended to assesses and improve the use of SLAs to guide the transitioning process of databases on production environments. In particular, in this work we propose SLA-Based Guidelines/Process to support migrations from a relational database management system (RDBMS) to a NoSQL one. Our study is validated by case studies.

Beyond maternal death: improving the quality of maternal care through national studies of ‘near-miss’ maternal morbidity

Knight M, Acosta C, Brocklehurst P, Cheshire A, Fitzpatrick K, Hinton L, Jokinen M, Kemp B, Kurinczuk JJ, Lewis G, Lindquist A, Locock L, Nair M, Patel N, Quigley M, Ridge D, Rivero-Arias O, Sellers S, Shah A on behalf of the UKNeS coapplicant group. Background Studies of maternal mortality have been shown to result in important improvements to women’s health. It is now recognised that in countries such as the UK, where maternal deaths are rare, the study of near-miss severe maternal morbidity provides additional information to aid disease prevention, treatment and service provision. Objectives To (1) estimate the incidence of specific near-miss morbidities; (2) assess the contribution of existing risk factors to incidence; (3) describe different interventions and their impact on outcomes and costs; (4) identify any groups in which outcomes differ; (5) investigate factors associated with maternal death; (6) compare an external confidential enquiry or a local review approach for investigating quality of care for affected women; and (7) assess the longer-term impacts. Methods Mixed quantitative and qualitative methods including primary national observational studies, database analyses, surveys and case studies overseen by a user advisory group. Setting Maternity units in all four countries of the UK. Participants Women with near-miss maternal morbidities, their partners and comparison women without severe morbidity. Main outcome measures The incidence, risk factors, management and outcomes of uterine rupture, placenta accreta, haemolysis, elevated liver enzymes and low platelets (HELLP) syndrome, severe sepsis, amniotic fluid embolism and pregnancy at advanced maternal age (≥ 48 years at completion of pregnancy); factors associated with progression from severe morbidity to death; associations between severe maternal morbidity and ethnicity and socioeconomic status; lessons for care identified by local and external review; economic evaluation of interventions for management of postpartum haemorrhage (PPH); women’s experiences of near-miss maternal morbidity; long-term outcomes; and models of maternity care commissioned through experience-led and standard approaches. Results Women and their partners reported long-term impacts of near-miss maternal morbidities on their physical and mental health. Older maternal age and caesarean delivery are associated with severe maternal morbidity in both current and future pregnancies. Antibiotic prescription for pregnant or postpartum women with suspected infection does not necessarily prevent progression to severe sepsis, which may be rapidly progressive. Delay in delivery, of up to 48 hours, may be safely undertaken in women with HELLP syndrome in whom there is no fetal compromise. Uterine compression sutures are a cost-effective second-line therapy for PPH. Medical comorbidities are associated with a fivefold increase in the odds of maternal death from direct pregnancy complications. External reviews identified more specific clinical messages for care than local reviews. Experience-led commissioning may be used as a way to commission maternity services. Limitations This programme used observational studies, some with limited sample size, and the possibility of uncontrolled confounding cannot be excluded. Conclusions Implementation of the findings of this research could prevent both future severe pregnancy complications as well as improving the outcome of pregnancy for women. One of the clearest findings relates to the population of women with other medical and mental health problems in pregnancy and their risk of severe morbidity. Further research into models of pre-pregnancy, pregnancy and postnatal care is clearly needed.

Recursos e Serviços dos Idosos: que relação com a satisfação com a vida

Este estudo integra-se no coorte I de um Projecto de Investigação baseado na população, denominado “ Trajectórias do Envelhecimento de Idosos em Resposta Social: Estudos dos factores Preditivos do Envelhecimento Saudável e da Demência. O principal objectivo deste estudo é verificar e descrever se existe relação entre a satisfação com a vida e os recursos sociais reais e os percepcionados pelos idosos institucionalizados do concelho de Coimbra. Como objectivos específicos propusemonos avaliar: a relação entre os recursos sociais reais e os percepcionados pelos idosos; a relação entre os recursos sociais reais e os percepcionados pelos informantes; conhecer a avaliação dos recursos sociais dos idosos avaliados pelo OARS; conhecer a satisfação com a vida dos idosos avaliados pelo SWLS; e finalmente avaliar a correlação entre o SWLS e o OARS. Foram avaliados 45 idosos com idades compreendidas entre os 65 e os 95 anos que se encontram em resposta social (lar e centro de dia). Na colheita de dados utilizámos o SWLS, (Satisfaction with Life Scale) e o OARS (Olders Americans Research and Services). A população idosa do nosso estudo revela na sua maioria estar insatisfeita com a vida e com limitações ao nível da saúde física, mental e no desempenho das actividades diárias. Verificámos no entanto, que não existe relação entre a satisfação com a vida e os recursos sociais, económicos, mentais e físicos, sendo que estes se correlacionam entre si. Este estudo possibilitou que se fizesse uma análise crítica acerca da institucionalização dos idosos, com vista a uma maior humanização neste grupo etário. / This study is part of the cohort I of a research project based on the population, called "Trajectories of Aging Social Response in the Elderly: Study of the Predictive Factors of Healthy Aging and Dementia. The main objective is to study and describe whether a relationship exists between life satisfaction and social resources are real and perceived by the institutionalized elderly in the municipality of Coimbra. Specific objectives we set out to assess: the relationship between social resources and the actual perceived by the elderly, the relationship between social resources and the actual perceived by informants, to know the assessment of social resources of the elderly evaluated by OARS; know the satisfaction life of the elderly evaluated by the SWLS, and finally evaluate the correlation between the SWLS and the OARS we evaluated 45 elderly aged 65 and 95 years who are in social response (home and day care). In data collection used in the SWLS (Satisfaction with Life Scale) and OARS (Olders Americans Research and Services). The elderly population of our study reveals mostly being dissatisfied with life and with limitations in terms of physical, mental and performance of daily activities. We found however, that there is no relationship between life satisfaction and social resources, economic, mental and physical and these correlate with each other. This study made it possible to do a critical analysis of the institutionalization of the elderly with a view to further humanize this age group.

Validação do Youth Quality of Life Instrument para a população portuguesa: YQOL-R

É incontornável o estatuto que o conceito de qualidade de vida assume hoje na prática e políticas de saúde pública. Na infância e adolescência é ainda escassa a investigação, tornando-se crucial o desenvolvimento de instrumentos de qualidade vida relacionada com a saúde validados para esta população. O presente trabalho tem como objetivo fundamental analisar as qualidades psicométricas e validar a versão portuguesa do Youth Quality of Life (YQOL-R) (Patrick, et al., 2002). A amostra é constituída por 507 adolescentes, com idades compreendidas entre os 12 e os 19 anos, a frequentar o 3º ciclo do ensino básio e ensino secundário de escolas públicas do ensino regular. Para além do citado instrumento a validar, os jovens preencheram também, para a análise da validade convergente e divergente, o Kidscreen-27 (Gaspar & Matos, 2008) e a Escala da Depressão, Ansiedade e Stresse (EADS-21) (Pais-Ribeiro, Honrado & Leal, 2004). Os resultados mostram que o YQOL-R apresenta uma estrutura fatorial de quatro fatores, semelhantes à versão original americana (individual, relações sociais, ambiente e qualidade de vida em geral). Possui uma boa consistência interna e uma adequada estabilidade temporal. Mostrou correlações significativas e no sentido esperado com as variáveis em estudo. Foram igualmente encontradas diferenças de género em relação à qualidade de vida, sendo os rapazes a reportarem em média níveis mais elevados de perceção da qualidade de vida, comparativamente às raparigas. Futuros estudos devem ser realizados em amostras clínicas para confirmação dos dados. Não obstante esta limitação, o presente estudo contribuiu para a disponibilização de um novo instrumento para avaliação da qualidade de vida em crianças e adolescentes, o qual evidenciou boas propriedade psicométricas, apoiando, assim empiricamente, a sua utilização nas práticas de saúde e investigação em amostras da comunidade. / Nowadays, it´s unavoidable the status that, the concept of quality of life assumes in practices and politics of public health. In childhood and adolescence it´s weak the investigation but it´s crucial the development of instruments of quality of life related to health validated to this population. The present work has an important aim, it´s analyze the psychometric qualities and validate the Portuguese version of Youth Quality of Life (YQOL-R) (Patrick, et al., 2002). The sample consists of 507 adolescents, aged between 12 and 19 years old and they attend the 3 rd cycle of basic education and secondary education schools in villages of regular education. Apart from that instrument, teenagers fill in, also, to the analysis convergent and divergent, the Kidscreen-27 (Gaspar & Matos, 2008) and the Depression, Anxiety and Stress Scale (EADS-21) (Pais-Ribeiro, Honrado & Leal, 2004). The results show that the YQOL-R presents a factorial structure with four factors similar to original American version (individual, social relations, environment and general quality of life), presenting a good internal consistence and an adequate temporal stability. Substantial correlations showed and in the expected way with the variables in study. Have been found differences of gender related to quality of life, boys reported on average higher levels of quality of life perception, comparatively to the girls. Future studies must be performed in clinical samples to confirm the findings. In spite of this restriction, the actual study contributes to providing a new instrument to evaluate the quality of life in children and adolescents, this evidenced good psychometric properties, supported empirically its application in heath practices and investigation in community samples.

Qualidade de Vida no Trabalho (QVT): a relação homem-trabalho avaliada em empresa com especificação técnica ISO 9001

Este trabalho teve como objetivo, levantar dados sobre as relações estabelecidas pelos trabalhadores em seu campo de atuação e as possíveis consequências para sua qualidade de vida, numa Empresa de Terceirização de Serviços, na cidade do Recife- PE, Brasil. Inicialmente foi realizada uma investigação bibliográfica a partir dos principais teóricos que pesquisam sobre a Qualidade de Vida no Trabalho (QVT) e suas consequências para o melhor desempenho do trabalhador tendo em vista o seu bem-estar, as condições básicas de segurança, saúde e integridade pessoal e profissional dentro e fora da organização. Seguiu-se a pesquisa de campo realizada na referida empresa que permitiu a coleta de dados quanto à percepção dos colaboradores selecionados, por sorteio, em relação ao aspecto da qualidade de vida. Os resultados originários dos instrumentos de pesquisa aplicados, após análise, poderão ajudar na implantação de mudanças significativas através de ações que restrinjam efeitos conflituosos dos relacionamentos, garantam melhores condições de desenvolvimento pessoal e consequentemente maior produtividade organizacional. / This study aimed to collect data about the relationships established by workers in their field and the possible consequences to their quality of life, a Company's Outsourcing Services in the city of Recife, Pernambuco, Brazil. Initially a literature search was performed from the main theoretical research on the Quality of Work Life (QWL) and its consequences for the best performance of the employee with a view to their welfare, the basic conditions of health, safety and integrity personal and professional inside and outside the organization. This was followed by field research conducted in the company that allowed the collection of data regarding the perception of employees selected by lot in relation to the quality aspect of life. The results originating from research instruments used, after examination, may assist in the implementation of significant changes through actions restricting effects of conflicting relationships, ensure better conditions for personal development and consequently greater organizational productivity.

Shining Examples of Service When the Lights Went Out: Hotel Employees and Service Recovery during the Blackout of 2003

The electrical outage in the summer of 2003 that interrupted power to thousands of hotels wrought a variety of facilities failures and service-process problems. Fortunately, strong service-recovery efforts from hotel employees mitigated the worst of the blackout’s effects. Using survey data from hotel managers who experienced the blackout, this study highlights those employee actions that most contributed to immediate service recovery; however, the study also reveals limited organizational learning or efforts to failsafe hospitality service from the eventuality of future power failures.

A Ouvidoria Pública como instrumento de controle das ações da Secretaria de Saúde do Pará

The State and Public Administration have gone through several reforms in search of a quick operation and the provision of services with quality. With the democratization of the country and the issue of the Constitution in 1988, further reform of the State and Public Administration, joined the government agenda in 1995 and included among its objectives, the principles of participation and social control. In view of this, it raises the Public Ombudsman in order to be a channel for the participation of users in the management of public affairs, social control, transparency of administrative actions, improving the quality of service and meeting the needs of the community. The aim of this study is to assess whether the Ombudsman of the State Department of Public Health to contribute to the period 2006-2008, for the improvement of specialized consulting services. The research is characterized as descriptive, qualitative approach. The collection technique used was the interview, conducted with 37 service users and two servants of the Ombudsman. The analysis was developed based on the perception of users and servers in the opinion of the Ombudsman. The most relevant results of the research showed that 41% of users search the Ombudsman because they believed that solve the problem presented. However, even with this level of public acceptance, the Ombudsman reached average index of resolvability of 53% in the period. In his role has not developed mechanisms for quality control of services, which is mentioned by 67% of users. It turned out the same fact in relation to popular participation, which is confirmed by 84% of users. For 24% of users, the problems raised were resolved, and of these, 56% believe that the Ombudsman has contributed to the positive outcome. As a result of the search results, it appears that the Ombudsman's SESPA / PA, is not fulfilling its role to ensuring the democratization of articipation in management, social control and has limited contribution to solving the problems of users and to improve the quality of services

Qualidade percebida do autosserviço online: validação da escala e-SELFQUAL no contexto brasileiro

Diante de um mercado virtual mais competitivo, impulsionado pelo crescimento das compras online e pelo aumento do número de varejistas nessa modalidade, mensurações para avaliar a qualidade do serviço online tornam-se importantes, sobretudo pela identificação de relação positiva entre a qualidade do serviço e a performance do serviço. Nesse sentido, Ding, Hu e Sheng (2011) propuseram uma medida consistente sobre a qualidade percebida do serviço no comércio eletrônico, sob a perspectiva do autosserviço: e-SELFQUAL. Este artigo apresenta resultados da replicação da e-SELFQUAL no contexto brasileiro. Duas coletas de dados foram realizadas, na primeira, para uma amostra final de 106 estudantes, observou-se uma inadequação em um constructo da escala, e uma nova tradução foi proposta. Uma segunda coleta foi aplicada a uma amostra de 175 pessoas. A confiabilidade e a validade (convergente e discriminante) da escala foram atestadas, mantendo os itens originais do instrumento. Desse modo, os resultados indicam possível uso da e-SELFQUAL para mensurar a qualidade do autosserviço online no Brasil.

The Distribution and Quality of Hine's Emerald Dragonfly Habitat in Relation to Surface and Groundwater Dynamics in the Lockport Prairie Preserve Preliminary Report (February 1, 2001-January 31, 2002)

INHS Technical Report prepared for Corporation for Openlands, US Fish and Wildlife Service

Aconselhamento de produtos de apoio para alunos com NEE: levantamento das estratégias e modelos utilizados pelos CRTIC

Na senda do contexto legislativo de outros países, também Portugal criou uma conjuntura legislativa, no âmbito da Educação Especial, que consagrou a possibilidade de utilização de produtos de apoio, como um recurso ao serviço dos alunos com Necessidades Educativas Especiais (NEE). Entre outras iniciativas, o Ministério da Educação lançou, em 2007, uma rede constituída por 25 centros, designados por Centro de Recursos TIC para Educação Especial (CRTIC) que, entre outras missões, são responsáveis pela avaliação de alunos com NEE tendo em vista a implementação dos produtos de apoio na intervenção educativa junto deste tipo de discentes. É neste contexto que surge a proposta de, com o estudo aqui apresentado, investigar e compreender as práticas atualmente em curso nos CRTIC, nomeadamente no que respeita às estratégias e os modelos aplicados nas avaliações de alunos com NEE, para efeitos de atribuição de produtos de apoio. O referencial teórico que sustentou este estudo foi analisado considerando o contexto legislativo nacional e internacional, que enquadra a utilização deste tipo de recursos junto destes alunos. Considerámos ainda as classificações existentes que caracterizam a diversidade dos produtos de apoio disponíveis no mercado, tendo a presente investigação sido focada no âmbito do aconselhamento tipicamente realizado pelos CRTIC. Por último, fez-se uma reflexão acerca dos processos implicados na prestação de serviços, analisando alguns indicadores de qualidade de serviço aconselhados pela literatura da especialidade. Do ponto de vista metodológico, e atendendo à finalidade desta investigação, delineou-se uma estratégia que permitiu recolher dados provenientes de diferentes fontes, tendo-se desenvolvido um estudo do tipo survey, sustentado por um paradigma pluri-metodológico, cujo corpus de análise proveio da análise documental de relatórios oficiais e de inquéritos por entrevista e por questionário. Estes últimos foram aplicados a todo o universo dos CRTIC (25 centros), tendo-se obtido uma taxa de resposta de 100%. A análise dos dados obtidos revelou que o processo de avaliação desenvolvido por estes centros já tem em conta alguns dos aspetos destacados na literatura, tais como: equipas multidisciplinares; tomada de decisão colaborativa e observação dos fatores ambientais do aluno. Porém, verifica-se que são escassos os CRTIC que disponibilizam um apoio sistemático e continuo aos intervenientes educativos na fase de implementação/utilização dos produtos atribuídos. Sustentados na constatação deste facto, conceptualizámos e prototipámos uma proposta de uma plataforma de apoio à avaliação e monitorização dos produtos de apoio, designada por “Rede NEE”, que visa facilitar a comunicação entre os intervenientes. Esta proposta revela-se inovadora no modo como os pedidos podem ser realizados, contemplando ainda estratégias que poderão facilitar a monitorização dos produtos de apoio atribuídos.