Simulating customer experience and word-of-mouth in retail: a case study

Agents offer a new and exciting way of understanding the world of work. In this paper we describe the development of agent-based simulation models, designed to help to understand the relationship between people management practices and retail performance. We report on the current development of our simulation models which includes new features concerning the evolution of customers over time. To test the features we have conducted a series of experiments dealing with customer pool sizes, standard and noise reduction modes, and the spread of customers’ word of mouth. To validate and evaluate our model, we introduce new performance measure specific to retail operations. We show that by varying different parameters in our model we can simulate a range of customer experiences leading to significant differences in performance measures. Ultimately, we are interested in better understanding the impact of changes in staff behavior due to changes in store management practices. Our multi-disciplinary research team draws upon expertise from work psychologists and computer scientists. Despite the fact we are working within a relatively novel and complex domain, it is clear that intelligent agents offer potential for fostering sustainable organizational capabilities in the future.

Intervenção psicomotora em saúde mental em contexto hospitalar : Centro Hospitalar Trás-os-Montes e Alto Douro, EPE

O presente relatório descreve as atividades de estágio desenvolvidas no âmbito do Mestrado em Reabilitação Psicomotora, Ramo de Aprofundamento de Competências Profissionais, da Faculdade de Motricidade Humana, realizado no Centro Hospitalar Trás-os-Montes e Alto Douro, EPE. O estágio profissionalizante desenvolveu-se em 3 áreas, o Internamento de Agudos, a Psiquiatria e a Psiquiatria da Infância e Adolescência existindo avaliações psicomotoras, bem como intervenções com crianças, adolescentes e adultos, na área da saúde mental. O relatório expõe dois estudos-caso, demonstrando o trabalho desenvolvido, somando um enquadramento teórico, legal e institucional atual, bem como uma reflexão acerca da experiência de estágio. O primeiro estudo-caso remete para uma utente com Doença de Coreia de Huntington e o segundo estudo-caso refere-se a uma criança com atraso global do desenvolvimento psicomotor. Para cada estudo-caso é descrito todo o processo de avaliação, objetivos, programa terapêutico, resultados e conclusões. Da mencionada intervenção foi possível verificar melhorias, tanto a nível psicomotor, como cognitivo e sócio-emocional, demonstrando a importância da terapia psicomotora no contexto de saúde mental. As intervenções delineadas são elaboradas em equipa multidisciplinar para uma melhor compreensão do indivíduo. No final é realizado uma crítica a todos os níveis.

Acerca da existência de pensadoras no Brasil e na América Latina

Neste texto, procuramos pelas pensadoras latino-americanas, com ênfase nas pensadoras brasileiras. O pensamento de autoria feminina abre-se para um campo multidisciplinar; nele reconhecemos um protagonismo revelador de identidades femininas reflexivas exemplares. Buscamos fazer um inventário inicial da reflexão protagonizada por mulheres, entre nós, e constatamos a necessidade de uma obra de referência que se dedique exclusivamente ao pensamento delas, no contexto latino-americano e brasileiro, para evitar que a marginalização da produção filosófica feminina se dissolva no problema mais geral do desaparecimento da filosofia latino-americana. Dialogamos com o Diário de um Filósofo no Brasil, de Julio Cabrera, perguntando por categorias capazes de revelar as nossas pensadoras, em suas singularidades e diferenças. Neste sentido, apresentamos duas categorias, abrangentes e inaugurais: párias e exiladas, recuperando, para os nossos propósitos, algumas reflexões de Flora Tristán, Hannah Arendt e María Zambrano. _________________________________________________________________________________ ABSTRACT

Oral anticoagulation in atrial fibrillation, the patients and physicians experiences of the consultation:a qualitative study

Background: Oral anticoagulation (OAC) reduces stroke risk in patients with atrial fibrillation (AF), however it is still underutilized and sometimes refused by patients. This project was divided in two inter-related studies. Study 1 explored the experiences that influence prescription of OAC by physicians. Study 2 explored the experiences which influence patients' decisions to accept, decline or discontinue OAC. Methods: Semi-structured individual interviews were conducted in both studies. In Study 1four sub-groups of physicians (n = 16) experienced with OAC in AF were interviewed: consultant cardiologists, consultant general physicians, general practitioners and cardiology registrars. In Study 2 three sub-groups of patients (n = 11) diagnosed with AF were interviewed; those who accepted, refused, and who discontinued warfarin. Results: Study 1: Two over-arching themes emerged from doctors' experiences: (1) communicating information and (2) challenges with OAC prescription for AF. Physicians still adopt a paternalistic approach to decision-making. They should instead motivate patients to take part in treatment discussions and choices should reflect the patient's needs and concerns. Physician education should focus more on communication skills, individualised care and time-management as these are critical for patient adherence. Continuous OAC education for AF should adopt a multi-disciplinary approach. Further, interpreters should also be educated on medical communication skills. Study 2: Three over-arching themes comprised patients' experiences: (1) the initial consultation, (2) life after the consultation, and (3) patients' reflections. Patient education during the initial consultation was critical in increasing patient's knowledge of OAC. On-going patient education is imperative to maintain adherence. Patients valued physicians' concern for their needs during decision-making. Patients who had experience of stroke were more receptive to education aimed towards stroke risk reduction rather than bleeding risk. Patients' perceptions of warfarin are also influenced by the media. Comment: Qualitative research is crucial in exploring barriers to treatment as it provides an excellent insight into patients' experiences of healthcare. A patient-centred approach should be adopted and incorporated into physicians' education. Education and patient involvement in the decision-making process is essential to promote treatment acceptance and long-term adherence

Direct visualization of magnetic-field-induced magnetoelectric switching in multiferroic Aurivillius phase thin films

Multiferroic materials displaying coupled ferroelectric and ferromagnetic order parameters could provide a means for data storage whereby bits could be written electrically and read magnetically, or vice versa. Thin films of Aurivillius phase Bi6Ti2.8Fe1.52Mn0.68O18, previously prepared by a chemical solution deposition (CSD) technique, are multiferroics demonstrating magnetoelectric coupling at room temperature. Here, we demonstrate the growth of a similar composition, Bi6Ti2.99Fe1.46Mn0.55O18, via the liquid injection chemical vapor deposition technique. High-resolution magnetic measurements reveal a considerably higher in-plane ferromagnetic signature than CSD grown films (MS = 24.25 emu/g (215 emu/cm3), MR = 9.916 emu/g (81.5 emu/cm3), HC = 170 Oe). A statistical analysis of the results from a thorough microstructural examination of the samples, allows us to conclude that the ferromagnetic signature can be attributed to the Aurivillius phase, with a confidence level of 99.95%. In addition, we report the direct piezoresponse force microscopy visualization of ferroelectric switching while going through a full in-plane magnetic field cycle, where increased volumes (8.6 to 14% compared with 4 to 7% for the CSD-grown films) of the film engage in magnetoelectric coupling and demonstrate both irreversible and reversible magnetoelectric domain switching.

ARIA 2016: Care pathways implementing emerging technologies for predictive medicine in rhinitis and asthma across the life cycle

The Allergic Rhinitis and its Impact on Asthma (ARIA) initiative commenced during a World Health Organization workshop in 1999. The initial goals were (1) to propose a new allergic rhinitis classification, (2) to promote the concept of multi-morbidity in asthma and rhinitis and (3) to develop guidelines with all stakeholders that could be used globally for all countries and populations. ARIA—disseminated and implemented in over 70 countries globally—is now focusing on the implementation of emerging technologies for individualized and predictive medicine. MASK [MACVIA (Contre les Maladies Chroniques pour un Vieillissement Actif)-ARIA Sentinel NetworK] uses mobile technology to develop care pathways for the management of rhinitis and asthma by a multi-disciplinary group and by patients themselves. An app (Android and iOS) is available in 20 countries and 15 languages. It uses a visual analogue scale to assess symptom control and work productivity as well as a clinical decision support system. It is associated with an inter-operable tablet for physicians and other health care professionals. The scaling up strategy uses the recommendations of the European Innovation Partnership on Active and Healthy Ageing. The aim of the novel ARIA approach is to provide an active and healthy life to rhinitis sufferers, whatever their age, sex or socio-economic status, in order to reduce health and social inequalities incurred by the disease.

Early stage assessment of the inspectability of welded components : A case from the aerospace industry

This paper proposes a method to indicate potential problems when planning dye penetrant and x-ray inspection of welded components. Inspection has been found to be an important part of the manufacturability evaluation made in a large CAD-based parametric environment for making multidisciplinary design simulations in early stages of design at an aircraft component manufacturer. The paper explains how the proposed method is to be included in the design platform at the company. It predicts the expected probability of detection of cracks (POD) in situations where the geometry of the parts is unfavourable for inspection so that potential problems can be discovered and solved in early stages. It is based on automatically extracting information from CAD-models and making a rule-based evaluation. It also provides a scale for how favourable the geometry is for inspection. In the paper it is also shown that the manufacturability evaluation need to take into consideration the expected stresses in the structures, highlighting the importance of multi-disciplinary simulations.

Café opita, un negocio para catar: análisis organizacional de productores, comerciantes y multinacionales de café en Neiva, Huila

Varias investigaciones sobre el café han enfatizado la dimensión económica e histórica para analizarlo. La estructura económica, los precios, la organización de las empresas de acuerdo a la reducción de costos, los procesos políticos y culturales en fin, han sido los articuladores de estos análisis. Sin embargo, el presente trabajo se enfatizó en el análisis de las organizaciones a partir de la antropología empresarial de Bourdieu para abordar el café en Neiva. Cómo las diferentes organizaciones de intermediación interactúan para establecer, garantizar y perpetuar su posición en el mercado del café.

Levelling expectations across different years in an undergraduate degree to support work-related learning : evidence for a multi-pronged approach.

One of the ways in which university departments and faculties can enhance the quality of learning and assessment is to develop a ‘well thought out criterion‐referenced assessment system’ (Biggs, 2003, p. 271). In designing undergraduate degrees (courses) this entails making decisions about the levelling of expectations across different years through devising objectives and their corresponding criteria and standards: a process of alignment analogous to what happens in unit (subject) design. These decisions about levelling have important repercussions in terms of supporting students’ work‐related learning, especially in relation to their ability to cope with the increasing cognitive and skill demands made on them as they progress through their studies. They also affect the accountability of teacher judgments of students’ responses to assessment tasks, achievement of unit objectives and, ultimately, whether students are awarded their degrees and are sufficiently prepared for the world of work. Research reveals that this decision‐making process is rarely underpinned by an explicit educational rationale (Morgan et al, 2002). The decision to implement criterion referenced assessment in an undergraduate microbiology degree was the impetus for developing such a rationale because of the implications for alignment, and therefore ‘levelling’ of expectations across different years of the degree. This paper provides supporting evidence for a multi‐pronged approach to levelling, through backward mapping of two revised units (foundation and exit year). This approach adheres to the principles of alignment while combining a work‐related approach (via industry input) with the blended disciplinary and learner‐centred approaches proposed by Morgan et al. (2002). It is suggested that this multi‐pronged approach has the potential for making expectations, especially work‐related ones across different year levels of degrees, more explicit to students and future employers.

La diversité culturelle entre discours et pratique : une analyse multi-niveaux

Située dans le discours actuel à la mode sur la diversité culturelle, l’objet de cette thèse consiste à comprendre l’orientation pratique d’une organisation internationale en matière de gestion de sa diversité culturelle interne. Il propose que, face aux changements qui ont modifié la configuration sociodémographique de la sphère organisationnelle, il serait intéressant de partir d’une organisation pour laquelle la diversité est une tradition tributaire de son fonctionnement. L’organisation sujet d’étude est internationale, affiliée à l’Unesco. Cette dernière étant reconnue pour son mandat qui valorise et protège les cultures. L’ancrage épistémologique de la thèse est bi-disciplinaire. Il considère deux champs théoriques sur lesquels se construit la diversité culturelle. Le premier est forgé dans les théories de management dites « occidentales » sur la diversité. Le deuxième champ, s’établit sur une approche dynamique de la culture apportée par les « Cross-Cultural Studies ». La méthodologie que nous avons mobilisée pour cette recherche est principalement qualitative. Elle est également diverse puisqu’elle veut identifier trois niveaux d’analyses. D’abord, l’étude historique réalisée se fonde sur l’analyse d’articles choisis tirés des archives de l’« organisation mère » (Unesco). Elle se veut être une étude exhaustive qui révèle l’évolution du discours « global » de cette organisation sur la diversité culturelle depuis sa création. Ensuite, afin de mieux comprendre le discours interne de l’Organisation sur la diversité culturelle, une analyse du contenu d’un « halo » de ses politiques internes a lieu. Elle nous permet de comprendre la valeur que prend la diversité culturelle dans son discours « organisationnel » dans la période de temps que nous traitons. Enfin, les histoires « individuelles » des acteurs de la diversité culturelle, apportent une description riche et, complètent l’analyse avec leurs interprétions des pratiques de gestions mises en place à leur égard. Des éléments de recherche sous adjacentes sont aussi amenés dans la thèse et font également partie du processus de l’analyse de la pratique de la diversité culturelle dans l’Organisation. En effet, la thèse se penche sur le problème conceptuel sur la « diversité culturelle ». Elle apporte des éclaircissements à la terminologie à travers l’analyse de ses différents emplois dans la littérature organisationnelle. Par ailleurs, elle clarifie la notion d’organisation internationale et propose une description du contexte unesquien défini par sa diversité culturelle interne. L’ensemble des niveaux examinés a permis de mettre en évidence une double constatation. D’une part, le paradoxe entre les trois niveaux. D’autre part, la neutralité des pratiques de gestion de la diversité culturelle pour les employés et la demande implicite de reconnaissance de leurs identités culturelles. Des recommandations sont proposées et des suggestions pour de recherches ultérieures sont formulées à la conclusion de la thèse.

Assessing the ability of rural agrarian areas to provide Cultural Ecosystem Services (CES): a Multi Scale Social Indicator Framework (MSIF)

Assessing the ways in which rural agrarian areas provide Cultural Ecosystem Services (CES) is proving difficult to achieve. This research has developed an innovative methodological approach named as Multi Scale Indicator Framework (MSIF) for capturing the CES embedded into the rural agrarian areas. This framework reconciles a literature review with a trans-disciplinary participatory workshop. Both of these sources reveal that societal preferences diverge upon judgemental criteria which in turn relate to different visual concepts that can be drawn from analysing attributes, elements, features and characteristics of rural areas. We contend that it is now possible to list a group of possible multi scale indicators for stewardship, diversity and aesthetics. These results might also be of use for improving any existing European indicators frameworks by also including CES. This research carries major implications for policy at different levels of governance, as it makes possible to target and monitor policy instruments to the physical rural settings so that cultural dimensions are adequately considered. There is still work to be developed on regional specific values and thresholds for each criteria and its indicator set. In practical terms, by developing the conceptual design within a common framework as described in this paper, a considerable step forward towards the inclusion of the cultural dimension in European wide assessments can be made.

Experiences with an Object-Oriented, Multi-Stage Language

Metaphor is a multi-stage programming language extension to an imperative, object-oriented language in the style of C# or Java. This paper discusses some issues we faced when applying multi-stage language design concepts to an imperative base language and run-time environment. The issues range from dealing with pervasive references and open code to garbage collection and implementing cross-stage persistence.