Outsourcing de sistemas de información: situación actual, evolución y tendencias

El objetivo de este trabajo es describir detalladamente cómo es el outsourcing de sistemas de información a través de los resultados de una encuesta realizada a las mayores empresas españolas. Se trata de un estudio longitudinal que aborda 12 años, ya que se contrastan los resultados actuales con los de 2 encuestas realizadas anteriormente en el mismo ámbito y por los mismos autores. Las conclusiones apuntan a un continuismo en la configuración del outsourcing y a un mayor grado de madurez en las características de los contratos.

Information systems outsourcing satisfaction: some explanatory factors

Purpose – The purpose of this paper is to analyse Information Systems outsourcing success, measuring the latter according to the satisfaction level achieved by users and taking into account three success factors: the role played by the client firm’s top management; the relationships between client and provider; and the degree of outsourcing. Design/methodology/approach – A survey was carried out by means of a questionnaire answered by 398 large Spanish firms. Its results were examined using the partial least squares software and through the proposal of a structural equation model. Findings – The conclusions reveal that the perceived benefits play a mediating role in outsourcing satisfaction and also that these benefits can be grouped together into three categories: strategic; economic; and technological ones. Originality/value – The study identifies how some success factors will be more influent than others depending which type of benefits are ultimately sought with outsourcing.

Razones y riesgos del outsourcing de sistemas de información en las grandes empresas españolas

El outsourcing de sistemas de información es una práctica habitual en las empresas en imparable crecimiento. Por ello resulta imprescindible conocer en profundidad cuáles son las razones que llevan a las empresas a externalizar y cuáles son los principales riesgos inherentes a esta práctica. El presente trabajo hace una propuesta de estas razones y riesgos y las valora en el caso de las mayores empresas españolas a través de una encuesta que se ha replicado por segunda vez. El análisis longitudinal permite trazar tendencias y evaluar la continuidad y el cambio en las razones y riesgos del outsourcing. Aunque las razones siguen una tendencia bastante estable, en los últimos años los riesgos se han modificado en cuanto a su valoración. En cualquier caso, la propuesta de razones y riesgos debería ser tenida en cuenta por los directivos, previa a cualquier decisión de outsourcing.

Contract for the great College, 6 May 1813

This is a contract signed between Loammi Baldwin, acting on behalf of the President and Fellows of Harvard College, and Josiah Moore, Esquire; John Walton, Housewright; Thomas Mason, Housewright; Samuel Mason, Housewright; and Joseph Holmes, Housewright, for the construction of University Hall. The agreement was witnessed by William Jenison and Josiah Nottage.

Contract for finding all materials and finishing interior of University Hall, signed copy, 1 February 1814

This is a contract signed between Loammi Baldwin, acting on behalf of the President and Fellows of Harvard College, and Josiah Moore, John Walton, Thomas Mason, Samuel Mason, and Joseph Holmes for completing the dining rooms and chapel of University Hall. The agreement was witnessed by Abraham Edwards and Thomas Edwards.

Contract for finding all materials and finishing interior of University Hall, 1 February 1814

Draft of the official signed copy of the contract in Box 1, Folder 42. This copy is written in a different hand and contains several struck through phrases.

Memorandum of contract with carpenters, Moore, and others, [ca. 1814]

Estimate for $5942.68 for the completion of the interior fixtures of University Hall including folding doors, pew arrangement in the chapel, and architraves to doors, windows, and fireplaces.