Online consumer behavior: The tablet shopper – A new kind of customer?

Tablet computers are on the rise and are increasingly superseding stationary computers in terms of modern online shopping. This paper therefore aims on understanding how tablet and website characteristics might impact online consumer behavior. The collected data resulted from focus groups and in-depth interviews conducted with a technology affine audience. It has shown that tablets indeed may have shifted shopping behavior from utilitarian towards rather recreational attributes. Discussions also revealed high customer expectations towards visited shopping websites and prevailing deficits. Thus, harnessing the concept of experiential flow is crucial. Compelling experiences are required to increase the duration of stay and consequently the likelihood of increased purchases.

Being ahead of its time the consumer resistance phenomenon: A comparative case study research

Double Degree.

Consumer behavior: Online grocery shopping in Portugal

Living in the digital era, activities that have for centuries acted one way, have now changed and entered the online world, and online grocery shopping is one of them. It is a worldwide phenomenon and is already a significant part of people’s lifestyle in several countries however, in Portugal, it is still in expansion and improvement. Based on the Theory of Planned Behavior, this study allowed to estimate how the perceived risk and shopping orientation counterbalances the convenience offered to consumers. Furthermore, it validated how usability and access to focused promotions can help speed up this adaptation in Portugal

Consumer satisfaction with water, wastewater and waste services in Portugal

While the concept of consumer satisfaction is a central topic in modern marketing theory and practice, citizens' satisfaction with public services, and especially water and waste services, is a eld that still remains empirically rather unexplored. The following study aims to contribute to this area by analysing the determinants of user satisfaction in the water, wastewater and waste sector in Portugal, using a unique survey of 1070 consumers undertaken by the Portuguese Water and Waste Regulator ERSAR. I perform an analysis of the relation between overall service satisfaction and attributespeci c service satisfaction with an ordered logit model. I then explore if subjective consumer satisfaction can be re ected by ERSAR's technical performance indicators. The results suggest that overall consumer satisfaction is driven by consumer's satisfaction with speci c service aspects but unrelated to socioeconomic and demographic characteristics. Furthermore, I show that there is no monotonic association between ERSAR's technical performance indicators and consumers' levels of satisfaction.

The shifting terrain of feminist theory and activism : university-based women's centres and third wave feminism

This thesis, based on the results of an organizational ethnography of a university-based feminist organization in Southern Ontario (the Centre), traces how third wave feminism is being constituted in the goals, initiatives, mandate, organizational structure, and overall culture of university-based feminist organizations. I argue that, from its inception, the meanings and goals of the Centre have been contested through internal critique, reflection, and discussion inspired by significant shifts in feminist theory that challenge the fundamental principles of second wave feminism. I identify a major shift in the development and direction of the Centre that occurs in two distinct phases. The first phase of the shift occurs with the emergence of an antioppression framework, which broadens the Centre's mandate beyond gender and sexism to consider multiple axes of identity and oppression that affect women's lives. The second phase of this shift is characterized by a focus on (trans) inclusion and accessibility and has involved changing the Centre's name so that it is no longer identified as a women's centre in order to reflect more accurately its focus on mUltiple axes of identity and oppression. Along with identifying two phases of a major shift in the direction of the Centre, I trace two discourses about its development. The dominant discourse of the Centre's development is one of progress and evolution. The dominant discourse characterizes the Centre as a dynamic feminist organization that consistently strives to be more inclusive and diverse. The reverse discourse undermines the dominant discourse by emphasizing that, despite the Centre's official attempts to be inclusive and to build diversity, little has actually changed, leaving women of colour marginalized in the Centre's dominant culture of whiteness. This research reveals that, while many of their strategies have unintended (negative) consequences, members of the Centre are working to build an inclusive politics of resistance that avoids the mistakes of earlier feminist movements and organizations. These members, along with other activists, actively constitute third wave feminism in a process that is challenging, contradictory, and often painful. A critical analysis of this process and the strategies it involves provides an opportunity for activists to reflect on their experiences and develop new strategies in an effort to further struggles for social justice and equity.

Buying Britney : pop culture icons to cultural brands

This thesis demonstrates that mUSIC stars who attain cultural icon status heavily contribute to the fashion styles of the time. Where as style and music have always had a connection, icons such as Britney Spears are now dictating popular style so much so that music artists are becoming full-fledged fashion designers. While much analysis is devoted to Britney Spears, her largest contributions do not lie in the rise of teenage sexuality, but in establishing music artists as vehicles of consumption. The artists' signature has now become a brand and ~ term "signabrand" has been created to define such a trend. To understand such a shift, a review of past literature devoted to fashion and music, largely consisting of subculture theory is examined, followed by a combination of content analysis, political economy, fashion and postmodem theory to address how music stars attain icon status and guide style.

"Man of science, man of faith" : Lost, consumer agency and the fate/free will binary in the post-9/11 context

In 2004, Lost debuted on ABC and quickly became a cultural phenomenon. Its postmodem take on the classic Robinson Crusoe desert island scenario gestures to a variety of different issues circulating within the post-9II1 cultural consciousness, such as terrorism, leadership, anxieties involving air travel, torture, and globalization. Lost's complex interwoven flashback and flash-forward narrative structure encourages spectators to creatively hypothesize solutions to the central mysteries of the narrative, while also thematically addressing archetypal questions of freedom of choice versus fate. Through an examination of the narrative structure, the significance of technological shifts in television, and fan cultures in Lost, this thesis discusses the tenuous notion of consumer agency within the current cultural context. Furthermore, I also explore these issues in relation to the wider historical post-9/II context.

Hoosiers on the Hardwood: A Critical Examination of Indiana Basketball Culture and its Effect on Identity Formation

The purpose of this research was to examine the nexus at which Indiana basketball and the state’s ‘hoosier’ identity meet. More specifically, this thesis interrogates the romanticization of this sporting culture for its pedagogical role in the creation of twenty-first century ‘hoosier’ bodies. Adopting a theoretical orientation rooted in critical race theory, I argue that Indiana’s basketball culture represents a normalized / normalizing structure underneath which Otherness is reified to produce hypervisible “different” outsiders (‘non-hoosiers’), and invisible “disciplined” insiders (i.e. ‘hoosiers’). Utilizing data gleaned over a two-month period spent conducting fieldwork in the “hoosier state” (document analysis, unstructured interviewing, and participant observation), I specifically tailor my analysis to uncover people’s understanding, negotiation, and performance of this regional and national subject position. From this point of inquiry, authentic ‘hoosierness’ comes to be represented, known, practiced, and felt in relation to hierarchies of power that privilege white, hypermasculine, rural, and conservative bodies.

Beyond the Veil: A Case Study of Context, Culture, Curriculum, and Constructivism at Dubai Women's College

This case study of curriculum at Dubai Women's College (DWC) examines perceptions of international educators who designed and implemented curriculum for female Emirati higher-educational students in the UAE, and sheds light on the complex social, cultural, and religious factors affecting educational practice. Participants were faculty and supervisors, mainly foreign nationals, while students at DWC are exclusively Emirati. Theories prominent in this study are: constructivist learning theory, trans formative curriculum theory, and sociological theory. Change and empowerment theory figure prominently in this study. Findings reveal this unique group of educators understand curriculum theory as a "contextualized" construct and argue that theory and practice must be viewed through an international lens of religious, cultural, and social contexts. As well, the study explores how mandated "standards" in education-in the form of the International English Language Testing System (IEL TS) and integrated, constructivist curriculum, as taught in the Higher Diploma Year 1 program-function as dual curricular emphases in this context. The study found that tensions among these dual emphases existed and were mediated through specific strategies, including the use of authentic texts to mirror the IEL TS examination during in-class activities, and the relevance of curricular tasks.

Student Perceptions of Discretion in Discipline: Seeking Resolution and Restoration in a Punitive Culture

This study examined high school student perceptions of discretion utilized by educators in high school disciplinary proceedings. Using a sample of 6 high school students who had experienced differing levels of formal discipline, the study investigated the discretionary factors that influence an educator's decision making. The study was a generic qualitative study where the primary source of data collection was open-ended interviews to ensure the integrity of the research as a study of student voices and perceptions. Journaling was also employed to record observations and to identify researcher assumptions. The data were analyzed employing aspects of a grounded theory approach. The findings were coded to reveal 5 areas high school students identified in relation to discipline and discretion: punitive discipline versus problem resolution, effective processes, educator discretion, student discretion, and the student-educator relationship. The final discussion highlights the need for a community vision for high school discipline in order to channel discretion and to uphold students' best interests. Restorative justice is proposed as a feasible vision for high school discipline, whereby participants' responses are measured against a restorative paradigm.

A Living Educational Theory of Knowledge Translation: Improving Practice, Influencing Learners, and Contributing to the Professional Knowledge Base

This paper captured our joint journey to create a living educational theory of knowledge translation (KT). The failure to translate research knowledge to practice is identified as a significant issue in the nursing profession. Our research story takes a critical view of KT related to the philosophical inconsistency between what is espoused in the knowledge related to the discipline of nursing and what is done in practice. Our inquiry revealed “us” as “living contradictions” as our practice was not aligned with our values. In this study, we specifically explored our unique personal KT process in order to understand the many challenges and barriers to KT we encountered in our professional practice as nurse educators. Our unique collaborative action research approach involved cycles of action, reflection, and revision which used our values as standards of judgment in an effort to practice authentically. Our data analysis revealed key elements of collaborative reflective dialogue that evoke multiple ways of knowing, inspire authenticity, and improve learning as the basis of improving practice related to KT. We validated our findings through personal and social validation procedures. Our contribution to a culture of inquiry allowed for co-construction of knowledge to reframe our understanding of KT as a holistic, active process which reflects the essence of who we are and what we do.

The Power and Promise of Developmental Systems Theory

I argue that it is time for many feminists to rethink their attitudes towards evolutionary biology, not because feminists have been wrong to be deeply sceptical about many of its claims, both explicit and implicit, but because biology itself has changed. A new appreciation for the importance of development in biology has become mainstream and a new ontology, associated with developmental systems theory (DST), has been introduced over the last two decades. This turn challenges some of the features of evolutionary biology that have most troubled feminists. DST undermines the idea of biologicales sence and challenges both nature /nurture and nature/culture distinctions. Freed from these conceptual constraints, evolutionary biology no longer poses the problems that have justified feminist scepticism. Indeed, feminists have already found useful applications for DST and I argue that they should expand their use of DST to support more radical and wide-ranging political theories.

Three essays on metamorphoses of social capital and associational culture in Eastern Europe

Ce triptyque d’essais présente le caractère versatile et évasif du concept moderne de capital social à plusieurs niveaux – global, national et régional, ainsi que dans le présent et dans le passé. Le premier article conteste l’hypothèse prédominante selon laquelle il y a une cohabitation entre l’engagement civique et la démocratie. Malgré sa validité au niveau général, la relation n’est pas confirmée si les catégories hétérogènes sont désagrégées. Pour les pays post-communistes de l'Europe, la relation entre le type de régime et la tendance de s'associer ressemble à celle des démocraties latines consolidées si la participation dans les associations volontaires est choisie comme mesure de la vitalité du capital social. Par conséquent, la vie civique moins intense ne prédit pas de difficultés pour la démocratie. Le deuxième article est une compilation originale de plus de 100 organisations classifiées selon les standards contemporains et une collection de présentations d'une douzaine d'organisations bulgares, les plus populaires depuis le XIXème siècle. Cette contribution importante à l’historiographie de la vie associative bulgare jusqu’à 1944 est le résultat d'un travail qui combine des entrevues avec des historiens et une recherche dans les archives. Le panoptique organisationnel sert de réfutation empirique de l’hypothèse qui attribue la faiblesse organisationnelle présente du poste-communisme à la pénurie de vie organisationnelle développée par le passé. ii Les mérites du troisième article sont doubles. Au niveau empirique on démontre que l’organisation culturelle la plus importante en Bulgarie a apparu comme une institution nationaliste imitant les organisations similaires des autres pays Européens. Elle s’est développée graduellement par une adaptation des expériences étrangères aux conditions locales. La collection des références bulgares est unique et représente le produit d’un travail méticuleux sur les documents et les entrevues. Au niveau abstrait, on confirme l’applicabilité de la théorie du transfert de la politique publique à un cas historique existant avant la théorie elle-même. Finalement, l’analyse détaillée des précurseurs du cabinet de lecture bulgare représente une contribution à la sociologie politique de l’histoire de la lecture. Mots clés: Europe de l’Est, poste-communisme, démocratie, société civile, engagement civique, organisations volontaires, troisième secteur, affiliation, transfert d'idées, apprentissage organisationnel.

Conserver ou restaurer? La dialectique de l’œuvre architecturale : histoire d'un débat qui a contribué à la formation de la culture de la conservation du patrimoine bâti

La question de recherche « Conserver ou restaurer ? » est le point de départ d’une aventure invitant le lecteur à répondre à qu’est-ce qui oriente nos interventions en matière de conservation du patrimoine bâti. Sachant que ces positions rivales ont toutes une prétention à la vérité, cette thèse fait l’hypothèse d’une médiation entre les deux approches en clarifiant ses différentes interprétations. À partir d'un regard critique de la théorie de Cesare Brandi fondée sur la dialectique historique-artistique de l’œuvre d’art ainsi que d'une réflexion sur la nature fonctionnelle de l’œuvre architecturale, cette thèse démontre qu’il n’y a pas lieu a priori de donner une prédominance à l’une des deux options, ni à établir une échelle de valeurs prédéterminées, mais dévoile un dénominateur commun qui est le temps. Ce dernier ne se restreint pas au passé et au présent, mais implique la puissance destructrice du temps de la nature et le temps historique fondé sur un présent durable riche du passé et ouvert sur l'avenir. Les résultats de la recherche révèlent enfin un dialogue possible entre nos deux alternatives, en proposant une éthique disciplinaire axée sur la dialectique du temps. Savoir « quand conserver ou quand restaurer » demande la reconnaissance de ce que l’on retient de plus significatif à travers l’existence de l’œuvre. Situer cette signification dans un passé révolu désigne l’œuvre comme témoignage d’un temps passé, en lui reconnaissant sa fonction mémorielle ou remémorative ; d’où l’approche à prédominance conservative visant à faire reculer la puissance destructrice du temps de la nature et à préserver le témoignage matériel de la dégradation. Au contraire, situer cette signification dans un présent vivant, c’est reconnaître sa vocation identitaire destinée à la représentation d’une culture ; d’où l’approche à prédominance restaurative (ré-intégrative) fondée sur le temps historique, d’un présent durable riche du passé et ouvert sur l'avenir visant à en révéler le sens. En bref, en ce qui concerne tout le patrimoine bâti, on ne peut parler que d’une dialectique fondamentale issue de la nature même de ces œuvres, à interpréter sous leur fonction mémorielle et leur vocation identitaire. Par conséquent, conserver ou restaurer devraient être réinterprétés par préserver la mémoire ou révéler l’identité. Ainsi, la conservation et la restauration ne doivent plus être entendues comme deux options antagonistes, mais comme deux modalités d’interprétation au service de la médiation de l’œuvre architecturale à travers le temps.

Temps, culture et communication : pour une critique de la statistique culturelle

Comment fonder théoriquement des indicateurs culturels? Issue de problèmes méthodologiques reliés à l’étude des rapports entre le temps de travail et le temps libre, cette question émerge à la suite du constat du déficit théorique de la statistique culturelle. En effet, l’étude du temps libre, comme du temps de travail, nécessite de questionner les fondements de cette répartition, en même temps qu’elle exige d’analyser concrètement les pratiques sociales reliées à ces catégories. Or, les ana-lyses sur l’emploi du temps libre sont souvent fondées sur des statistiques à propos des activités culturelles, statistiques dont la portée explicative est singulièrement limitée. Bien que des statistiques sur certaines de ces activités existent au moins depuis le début du XXe siècle, c’est à partir des années 1970 que les besoins de connaissance reliés à la mise en œuvre des politiques culturelles stimulent la production de statistiques plus nombreuses et plus détaillées. Afin de donner des significations à cette masse de statistiques, il est nécessaire de délimiter les frontières de ce qui est culture et communication parmi toutes les autres activités sociales. L’élaboration de cadres conceptuels de la culture par l’UNESCO et d’autres agences statistiques tente de répondre à cette exigence, tandis que les projets d’indicateurs avancés cherchent à donner un sens à l’information statistique. Ces tentatives se caractérisent toutefois par la faiblesse de leur assise théorique, problème qui se manifeste de manière aiguë dans la définition d’indicateurs qui ont nécessairement une portée normative. La résolution de cette impasse de la statistique culturelle passe au moins par une clarification des concepts reliés à la notion de culture. À cette fin, la méthodologie de la recherche repose sur une analyse critique de certains documents fondamentaux qui ont conduit à la création du cadre conceptuel pour la statistique culturelle de l’UNESCO, ainsi que sur des textes phares de Fernand Dumont, Pierre Bourdieu et Jürgen Habermas, choisis pour leur capacité à penser les activités culturelles dans l’ensemble social selon leur temporalité. La notion de temporalité est elle-même examinée sous l’angle de plusieurs approches théoriques. Il ressort de cet examen que la différenciation du temps en temps abstrait et temps concret permet d’entrevoir que les pratiques culturelles pourraient être mesurées non seulement selon la quantité de temps social qui leur est dévolue, mais aussi comme un temps qui a une valeur marchande. Les acquis de l’analyse critique des cadres conceptuels de la statistique culturelle et des textes de Dumont, Bourdieu et Habermas servent de points d’appui pour l’élaboration d’un projet d’indicateurs culturels pour le compte de l’Observatoire de la culture et des communications du Québec (OCCQ). Ce système d’indicateurs a été élaboré selon une grille qui définit ce qu’est un indicateur culturel, son objectif et sa signification. Les indicateurs ont été choisis au cours d’un processus de consultation mené par l’OCCQ auprès des agents gouvernementaux concernés et des représentants des associations professionnelles des secteurs de la culture et des communications du Québec.