Learning representations for graph-structured socio-technical systems

The recent widespread use of social media platforms and web services has led to a vast amount of behavioral data that can be used to model socio-technical systems. A significant part of this data can be represented as graphs or networks, which have become the prevalent mathematical framework for studying the structure and the dynamics of complex interacting systems. However, analyzing and understanding these data presents new challenges due to their increasing complexity and diversity. For instance, the characterization of real-world networks includes the need of accounting for their temporal dimension, together with incorporating higher-order interactions beyond the traditional pairwise formalism. The ongoing growth of AI has led to the integration of traditional graph mining techniques with representation learning and low-dimensional embeddings of networks to address current challenges. These methods capture the underlying similarities and geometry of graph-shaped data, generating latent representations that enable the resolution of various tasks, such as link prediction, node classification, and graph clustering. As these techniques gain popularity, there is even a growing concern about their responsible use. In particular, there has been an increased emphasis on addressing the limitations of interpretability in graph representation learning. This thesis contributes to the advancement of knowledge in the field of graph representation learning and has potential applications in a wide range of complex systems domains. We initially focus on forecasting problems related to face-to-face contact networks with time-varying graph embeddings. Then, we study hyperedge prediction and reconstruction with simplicial complex embeddings. Finally, we analyze the problem of interpreting latent dimensions in node embeddings for graphs. The proposed models are extensively evaluated in multiple experimental settings and the results demonstrate their effectiveness and reliability, achieving state-of-the-art performances and providing valuable insights into the properties of the learned representations.

Mainstreaming of Nature-Based Solutions for the mitigation of hydro-meteorological hazard: governance analysis of a socio- technical change

The Nature-Based Solutions (NBS) concept and approach were developed to simultaneously face challenges such as risk mitigation and biodiversity conservation and restoration. NBSs have been endorsed by major International Organizations such as the EU, the FAO and World Bank that are pushing to enable a mainstreaming process. However, a shift from traditional engineering “grey” solutions to wider and standard adoption of NBS encounters technical, social, cultural, and normative barriers that have been identified with a qualitative content analysis of policy documents, reports and expert interviews. The case of the region Emilia-Romagna was studied by developing an analytical framework that brought together the social-ecological context, the governance system and the characteristics of specific NBSs.

Sosioteknisen kuilun kaventaminen toiminnanohjausjärjestelmän ja käyttäjien välillä

Pro Gradu- tutkimuksen keskeisin tavoite on ollut selvittää, kuinka sosioteknistä kuilua kohdeyrityksen toiminnanohjausjärjestelmän ja käyttäjien välillä voitaisiin pienentää. Teo-reettisena viitekehyksenä on käytetty sosioteknistä systeemiteoriaa sekä teorioita liittyen tietoteknisen järjestelmän hyväksyntään. Toiminnanohjausjärjestelmät ovat tunnetusti välttämätön osa nykypäivää lähes kaikille yrityksille. Niiden käyttöönoton onnistumista ja käytön tehokkuutta voidaan parantaa huomioimalla sekä sosiaalinen että tekninen systeemi organisaatiossa. Sosiotekninen kuilu rakentuu kahden välttämättömän ja toisistaan riippuvaisen systeemin välille: sekä sosiaalinen systeemi eli henkilöstö ja heidän työtapansa että tekninen systeemi eli tekno-logia ja tieto on huomioitava ja aidosti sosioteknisessä muutoksessa molempia systeeme-jä muokattava. Organisaatio voi parantaa omilla toimillaan käyttäjien asennetta ja haluk-kuutta ja siten kaventaa kuilua sosiaalisen systeemin puolelta. Lisäksi teknistä systeemiä tulisi muokata paremmin vastaamaan käyttäjien toiveita, jotta kuilu kapenisi myös tekni-sen systeemin suunnasta. Tutkimus toteutettiin laadullisena ja aineistonkeräystapana käytettiin puolistrukturoituja haastatteluja kohdeyrityksessä.

Recherche et développement dans les sciences de l’environnement : l’Université entre impératifs scientifico-techniques, économiques et socio-politiques. Le cas du Réseau de centres d’excellence ArcticNet.

Cette thèse cible l’étude d’une organisation sociotechnique pluraliste, le Réseau de centres d’excellence ArcticNet, établi depuis 2003 au sein de l’Université Laval et financé par le programme fédéral des Réseaux de centres d’excellence (RCE). Ce programme, effectif depuis 1988, est issu d’une initiative du ministère de l’Industrie Canada et des trois Conseils fédéraux de financement de la recherche scientifique (CRSNG, CRSH et IRSC). Par sa dimension interdisciplinaire et interinstitutionnelle, le RCE ArcticNet sollicite la mise en place de divers accommodements sur une thématique environnementale controversée, celle du développement de l’Arctique canadien côtier. Notre approche se concentre sur la description de ces collaborations pluralistes et l’analyse des stratégies de consensus mises en place par une organisation universitaire médiatrice. Si cette étude illustre le cas d’ArcticNet, elle questionne toutefois deux réalités d’ensemble: (1) D’un point de vue théorique, prépondérant dans cette thèse, les enjeux environnementaux et de développement durable s’inscrivent dans les nouvelles réalités de la production des connaissances portées par une coévolution entre science et société, contribuant à l’expansion des domaines de R&D ciblés; et, (2) D’un point de vue empirique illustratif, les éléments de formation et d’évolution d’un réseau sociotechnique intersectoriel et les stratégies des scientifiques dans la recherche et le développement de l’Arctique canadien côtier présentent un profil basé sur l’accommodement des parties prenantes. Cette recherche adhère au postulat épistémologique des théories des organisations sociotechniques pluralistes, plutôt qu’aux modèles théoriques de la société/économie de la connaissance. L’étude regroupe un total de 23 entrevues recueillies en 2008 et en 2010 auprès de l’administration, de membres scientifiques et de partenaires d’ArcticNet, suivant une logique de témoignage. Elle ouvre ainsi une nouvelle réflexion sur leur milieu de pratique de la science, plus particulièrement des sciences de l’environnement, vers lequel la société actuelle oriente la nouvelle production des connaissances, à travers les divers financements de la recherche et du développement.

Carbon reduction in buildings (CaRB) - Understanding the social and technical factors that influence energy use in UK buildings

Attempts to reduce the energy consumed in UK homes have met with limited success. One reason for this is a lack of understanding of how people interact with domestic technology – heating systems, lights, electrical equipment and so forth. Attaining such an understanding is hampered by a chronic shortage of detailed energy use data matched to descriptions of the house, the occupants, the internal conditions and the installed services and appliances. Without such information it is impossible to produce transparent and valid models for understanding and predicting energy use. The Carbon Reduction in Buildings (CaRB) consortium of five UK universities plans to develop socio-technical models of energy use, underpinned by a flow of data from a longitudinal monitoring campaign involving several hundred UK homes. This paper outlines the models proposed, the preliminary monitoring work and the structure of the proposed longitudinal study.

Emerging segmentation practices in the age of the social customer

This paper reports on an exploratory study of segmentation practices of organisations with a social media presence. It investigates whether traditional segmentation approaches are still relevant in this new socio-technical environment and identifies emerging practices. The study found that social media are particularly promising in terms of targeting influencers, enabling the cost-effective delivery of personalised messages and engaging with numerous customer segments in a differentiated way. However, some problems previously identified in the segmentation literature still occur in the social media environment, such as the technical challenge of integrating databases, the preference for pragmatic rather than complex solutions and the lack of relevant analytical skills. Overall, a gap has emerged between marketing theory and practice. While segmentation is far from obsolete in the age of the social customer, it needs to adapt to reflect the characteristics of the new media.

Travel Report from the first field trip within the SIDA supported project "Mini-grids supplied by renewable energy - improving technical and social feasibility : Including visits to Ihushi Development Center, Tweyambe Secondary School and Mavuno Project in Tanzania. Conducted in April 2011

This report describes the outcome of the first visit to Tanzania, within the project "Mini-grids supplied by renewable energy - improving technical and social feasibility". The trip included visits to three different organizations; Ihushi Development Center (IDC) near Mwanza, TIDESO near Bukoba, and Mavuno Project in Karagwe. At IDC, a brief evaluation of the current power system was done and measuring equipment for long term measurements were installed. At all three locations investigations regarding the current and future electricity demand were conducted and connections to people relevant to the study were established. The report is including as well some technical specifications as some observations regarding organization and management of the technical systems. The trip was including only short visits and therefore only brief introductions to the different organizations, based on observations done by the author. The report is hence describing the author’s understanding of the technical system and social structures after only short visits to each of the organizations, and may differ from observations done at another point in time, over a different time period, or by some other person.This report describes the outcome of the first visit to Tanzania, within the project "Mini-grids supplied by renewable energy - improving technical and social feasibility". The trip included visits to three different organizations; Ihushi Development Center (IDC) near Mwanza, TIDESO near Bukoba, and Mavuno Project in Karagwe. At IDC, a brief evaluation of the current power system was done and measuring equipment for long term measurements were installed. At all three locations investigations regarding the current and future electricity demand were conducted and connections to people relevant to the study were established. The report is including as well some technical specifications as some observations regarding organization and management of the technical systems. The trip was including only short visits and therefore only brief introductions to the different organizations, based on observations done by the author. The report is hence describing the author’s understanding of the technical system and social structures after only short visits to each of the organizations, and may differ from observations done at another point in time, over a different time period, or by some other person.

A história da gestão de produção e operações

Conhecer o passado ajuda a entender o presente e a preparar-se para o futuro. Atribui-se ao início do Século XIX a origem da área do conhecimento que mais tarde passou a ser conhecida como a gestão de produção e operações. Ao longo dos séculos XIX e XX, esta área evoluiu e mudou. Nasceu predominantemente industrial, passou a incorporar também a gestão de operações mais ligadas ao setor terciário da economia (os serviços), passou a contemplar também as redes de empresas que interagem (as redes de suprimentos). Passou por períodos de evolução acelerada (como durante a Segunda Grande Guerra Mundial) e passou por períodos de quase estagnação (como no período pós Guerra). Técnicas e conceitos surgiram, foram aperfeiçoadas, beberam da fonte de outras áreas do conhecimento (como as abordagens sócio-técnicas aproveitando-se de conceitos da psicologia e o controle de qualidade utilizando a estatística), vertentes surgiram, uniram-se, separaram-se numa fascinante dinâmica que até hoje não foi explicitada na forma de um texto que ajude os acadêmicos e profissionais práticos a entenderem melhor sua área. Este projeto pretende preencher esta lacuna: sistematizar um texto que descreve comentadamente a evolução da área de produção e operações. Além disso comenta sobre os impactos que a nova economia está trazendo para a área e especula sobre quais são as questões que deverão merecer desenvolvimento adicional de pesquisa e de práticas no futuro.

Estilos socio-técnicos de producción de tecnologías conocimiento-intensivas : La conformación de una empresa de biotecnología en el campo de la salud humana en Argentina (1980-2006)

Este trabajo realiza una reconstrucción de la trayectoria socio-técnica de la conformación de una empresa de biotecnología en el campo de la salud humana en la Argentina. En este marco, se analizan en particular las tensiones entre los diferentes estilos socio-técnicos de producción de tecnologías intensivas en conocimientos identificados en la firma. Se proponen algunas relaciones explicativas del caso y se reflexiona sobre la aplicación del concepto de estilo socio-técnico para comprender la dinámica del cambio tecnológico en las firmas que producen tecnologías intensivas en conocimiento

Estilos socio-técnicos de producción de tecnologías conocimiento-intensivas : La conformación de una empresa de biotecnología en el campo de la salud humana en Argentina (1980-2006)

Este trabajo realiza una reconstrucción de la trayectoria socio-técnica de la conformación de una empresa de biotecnología en el campo de la salud humana en la Argentina. En este marco, se analizan en particular las tensiones entre los diferentes estilos socio-técnicos de producción de tecnologías intensivas en conocimientos identificados en la firma. Se proponen algunas relaciones explicativas del caso y se reflexiona sobre la aplicación del concepto de estilo socio-técnico para comprender la dinámica del cambio tecnológico en las firmas que producen tecnologías intensivas en conocimiento

Estilos socio-técnicos de producción de tecnologías conocimiento-intensivas : La conformación de una empresa de biotecnología en el campo de la salud humana en Argentina (1980-2006)

Este trabajo realiza una reconstrucción de la trayectoria socio-técnica de la conformación de una empresa de biotecnología en el campo de la salud humana en la Argentina. En este marco, se analizan en particular las tensiones entre los diferentes estilos socio-técnicos de producción de tecnologías intensivas en conocimientos identificados en la firma. Se proponen algunas relaciones explicativas del caso y se reflexiona sobre la aplicación del concepto de estilo socio-técnico para comprender la dinámica del cambio tecnológico en las firmas que producen tecnologías intensivas en conocimiento

AR-based Technoself Enhanced Learning Approach to Improving Student Engagement

The emerging technologies have expanded a new dimension of self – ‘technoself’ driven by socio-technical innovations and taken an important step forward in pervasive learning. Technology Enhanced Learning (TEL) research has increasingly focused on emergent technologies such as Augmented Reality (AR) for augmented learning, mobile learning, and game-based learning in order to improve self-motivation and self-engagement of the learners in enriched multimodal learning environments. These researches take advantage of technological innovations in hardware and software across different platforms and devices including tablets, phoneblets and even game consoles and their increasing popularity for pervasive learning with the significant development of personalization processes which place the student at the center of the learning process. In particular, augmented reality (AR) research has matured to a level to facilitate augmented learning, which is defined as an on-demand learning technique where the learning environment adapts to the needs and inputs from learners. In this paper we firstly study the role of Technology Acceptance Model (TAM) which is one of the most influential theories applied in TEL on how learners come to accept and use a new technology. Then we present the design methodology of the technoself approach for pervasive learning and introduce technoself enhanced learning as a novel pedagogical model to improve student engagement by shaping personal learning focus and setting. Furthermore we describe the design and development of an AR-based interactive digital interpretation system for augmented learning and discuss key features. By incorporating mobiles, game simulation, voice recognition, and multimodal interaction through Augmented Reality, the learning contents can be geared toward learner's needs and learners can stimulate discovery and gain greater understanding. The system demonstrates that Augmented Reality can provide rich contextual learning environment and contents tailored for individuals. Augment learning via AR can bridge this gap between the theoretical learning and practical learning, and focus on how the real and virtual can be combined together to fulfill different learning objectives, requirements, and even environments. Finally, we validate and evaluate the AR-based technoself enhanced learning approach to enhancing the student motivation and engagement in the learning process through experimental learning practices. It shows that Augmented Reality is well aligned with constructive learning strategies, as learners can control their own learning and manipulate objects that are not real in augmented environment to derive and acquire understanding and knowledge in a broad diversity of learning practices including constructive activities and analytical activities.

If not the Virtual university then what? Co-producing e-learning and configuring its users

This paper reflects the changing notion of the Virtual University and its realization. We introduce an approach from the Sociology of Science and Technology (STS) which analyses the construction of the “student as a user” as seen through the “eyes of designers”. We ask how social relations are built into technological artefacts. In showing how socio-technical developments transcend sometimes contradict and various notions of “the student” we discuss difficulties and chances of bridging the gap between designers of e-learning-artefacts and its assumed addresses. (DIPF/Orig.)

Organizational, systems and human issues in production planning, scheduling and control

With global markets and global competition, pressures are placed on manufacturing organizations to compress order fulfillment times, meet delivery commitments consistently and also maintain efficiency in operations to address cost issues. This chapter argues for a process perspective on planning, scheduling and control that integrates organizational planning structures, information systems as well as human decision makers. The chapter begins with a reconsideration of the gap between theory and practice, in particular for classical scheduling theory and hierarchical production planning and control. A number of the key studies of industrial practice are then described and their implications noted. A recent model of scheduling practice derived from a detailed study of real businesses is described. Socio-technical concepts are then introduced and their implications for the design and management of planning, scheduling and control systems are discussed. The implications of adopting a process perspective are noted along with insights from knowledge management. An overview is presented of a methodology for the (re-)design of planning, scheduling and control systems that integrates organizational, system and human perspectives. The most important messages from the chapter are then summarized.

Integração de um sistema de gestão de informação clínica hospitalar numa unidade de cuidados continuados

O crescimento da população idosa impõe o desenvolvimento de serviços de qualidade orientados para as necessidades comuns desta faixa etária. A área dos cuidados continuados corresponde a um segmento em crescimento com um forte potencial de desenvolvimento no que concerne ao domínio dos sistemas de informação (SI). O presente trabalho pressupõe o acompanhamento do processo de integração de um SI de uma Unidade Hospitalar (UH) numa Unidade de Cuidados Continuados (UCC) para idosos. A análise envolveu o recurso à Teoria Actor-network (ANT), enquanto posicionamento teórico de relevo para o desenvolvimento de SI. Esta teoria coloca, equitativamente, em destaque os factores humano e não humano como concorrentes para o sucesso no desenvolvimento de um SI. O processo em destaque neste trabalho envolveu a análise compreensiva dos SI das unidades de saúde envolvidas; monitorização e descrição do processo de integração do SI de inspiração hospitalar na UCC; avaliação do resultado final; estabelecimento de requisitos fundamentais para o desenho de um SI adaptado a uma organização prestadora de cuidados continuados a idosos. Estas etapas foram desenvolvidas tendo por base a concretização de 3 ciclos, integradores dos conceitos da ANT com o processo de Engenharia de Requisitos: Ciclo 1 - análise do sistema sócio-técnico; Ciclo 2 – desenho do novo sistema sócio-técnico; Ciclo 3 – transformação da rede sócio-técnica. A metodologia inerente ao processo envolveu a análise documental, realização de notas de campo, entrevista e questionário. Os requisitos são apresentados através da conceptualização de um SI denominado Gestão de Cuidados Residenciais (GCR). Conclui-se, que para que um SI resulte com eficácia, eficiência e efetividade para uma organização, deverá revelar-se adaptado ao propósito e missão da organização em causa, sob pena de induzir fragilidade ao ciclo operacional e ao modelo de gestão de informação.