Knowledge sharing in virtual communities

The Internet has transformed the scope, boundaries and dynamics of social and economic interactions. It is argued to have broadened the notion of the community from physical, colocated groups towards collectives that are able to transcend time and space, i.e. virtual communities. Even if virtual communities have been on the academic agenda for a couple of decades, there is still surprisingly little research on knowledge sharing within them. In addition, prior research has largely neglected the complex dynamics between Internet-based communication channels and the surrounding communities in which they are embedded. This thesis aims at building a better understanding of knowledge sharing supported by conversational technologies in intra-organisational virtual communities and external virtual communities supporting relationships with customers. The focus is thus on knowledge sharing in types of virtual communities that seem to be of relevance to business organisations. The study consists of two parts. The first part introduces the research topic and discusses the overall results. The second part comprises seven research publications. Qualitative research methods are used throughout the study. The results of the study indicate that investigation of the processes of knowledge sharing in virtual communities requires a socio-technical perspective, combining the individual, social and technological levels, and understanding the interplay between them. It is claimed that collective knowledge in virtual communities creates the enabling structure for knowledge sharing, and forms the invisible structure of the community on the basis of which it operates. It consists of a shared context, social capital and a unique community culture. The Internet does not inevitably erode social interaction: it seems that supporting social relationships by means of communication technology is a matter of quantity rather than quality. In order to provide access to external knowledge and expertise, firms need to open themselves up to an array of Internet-based conversations, and to consider the relevance of virtual communities to their businesses.

Ba in Virtual Communities

Virtual communities – interactive networks in cyberspace seasoned with feelings – are a highly topical research theme. Besides academics, more and more companies ponder upon the nature and implications of the sense of virtual communities. This thesis takes a novel viewpoint on this research and examines virtual communities from virtual ba perspective. Ba is the space – in this case a virtual and a mental one, where knowledge based interaction occurs. The aim of this thesis is to clarify the concept of virtual ba, and the development and appearance of ba in virtual communities. The scientific contribution of this qualitative case study is conceptual clarification and validation of the concept of virtual ba. The empirical part of the thesis examines blogs: Internet-based communication media, using data triangulation (observation, narratives and a thematic interview). The thesis provides insights into the development of virtual ba that has also managerial relevance.

Virtual communities : a virtual treasure trove for end-user developers

End-user development is a very common but often largely overlooked phenomenon in information systems research and practice. End-user development means that regular people, the end-users of software, and not professional developers are doing software development. A large number of people are directly or indirectly impacted by the results of these non-professional development activities. The numbers of users performing end-user development activities are difficult to ascertain precisely. But it is very large, and still growing. Computer adoption is growing towards 100% and many new types of computational devices are continually introduced. In addition, other devices not previously programmable are becoming so. This means that, at this very moment, hundreds of millions of people are likely struggling with development problems. Furthermore, software itself is continually being adapted for more flexibility, enabling users to change the behaviour of their software themselves. New software and services are helping to transform users from consumers to producers. Much of this is now found on-line. The problem for the end-user developer is that little of this development is supported by anyone. Often organisations do not notice end-user development and consequently neither provide support for it, nor are equipped to be able to do so. Many end-user developers do not belong to any organisation at all. Also, the end-user development process may be aggravating the problem. End-users are usually not really committed to the development process, which tends to be more iterative and ad hoc. This means support becomes a distant third behind getting the job done and figuring out the development issues to get the job done. Sometimes the software itself may exacerbate the issue by simplifying the development process, deemphasising the difficulty of the task being undertaken. On-line support could be the lifeline the end-user developer needs. Going online one can find all the knowledge one could ever need. However, that does still not help the end-user apply this information or knowledge in practice. A virtual community, through its ability to adopt the end-user’s specific context, could surmount this final obstacle. This thesis explores the concept of end-user development and how it could be supported through on-line sources, in particular virtual communities, which it is argued here, seem to fit the end-user developer’s needs very well. The experiences of real end-user developers and prior literature were used in this process. Emphasis has been on those end-user developers, e.g. small business owners, who may have literally nowhere to turn to for support. Adopting the viewpoint of the end-user developer, the thesis examines the question of how an end-user could use a virtual community effectively, improving the results of the support process. Assuming the common situation where the demand for support outstrips the supply.

Textual communication in Virtual Environments for real world interaction

Ever since man invented writing he has used text to store and distribute his thoughts. With the advent of computers and the Internet the delivery of these messages has become almost instant. Textual conversations can now be had regardless of location or distance. Advances in computational power for 3D graphics are enabling Virtual Environments(VE) within which users can become increasingly more immersed. By opening these environments to other users such as initially through sharing these text conversations channels, we aim to extend the immersed experience into an online virtual community. This paper examines work that brings textual communications into the VE, enabling interaction between the real and virtual worlds.

COMUNIDADE VIRTUAL E COMUNICAÇÃO: O site da Igreja Adventista do Sétimo Dia

O desenvolvimento das novas tecnologias de comunicação e informação não representa apenas uma nova forma de transmitir conteúdos informacionais às pessoas. Ao se refletir nas novas possibilidades de atuação à distância, permitida pela mídia interativa on-line, percebese uma mudança significativa na postura comportamental das pessoas em suas interações nas relações sociais básicas. Há uma transformação ocorrendo no conceito de comunidade, visto que as novas e emergentes formas de comunicação, próprias do atual cenário tecnológico, passam a coabitar com as formas tradicionais de comunidade. Esta metamorfose seria produto de uma tentativa de agregação das práticas sociais realizadas nas comunidades reais dentro de um espaço virtual. Surgem assim as chamadas comunidades virtuais, que carregam consigo uma nova dinâmica de atuação a distância disjunta de contextos sociais imediatos. Através da metodologia de estudo de caso, buscou-se conhecer como as coabitações de formas tradicionais e emergent es de comunidades estão convivendo e interagindo. Além disso, procurou-se conhecer quais são os resultados obtidos das trocas informacionais e relacionais ocorridas no ciberespaço. A investigação se deu a partir do estudo de caso de um site da Igreja Adventista do Sétimo Dia, no qual foram utilizadas entrevistas, observação direta e observação participativa como fontes de evidência. Os resultados obtidos da investigação sugerem que o indivíduo corpóreo deseja viver dentro de uma nova ambiência regida pela fluidez digital, pois esta se apresenta como um meio no qual as trocas informacionais se dão de forma efetiva e responsiva, ao mesmo tempo em que relacionamentos sociais podem ser engendrados, confirmados e mantidos.(AU)

Globalization of the Internet: Convergence or a multicultural community?

The purpose of this dissertation was to investigate cross-cultural differences in the use of the Internet. Hofstede's model of national culture was employed as the theoretical foundation for the analysis of cross-cultural differences. Davis's technology acceptance model was employed as the theoretical foundation for the analysis of Internet use. ^ Secondary data from an on-line survey of Internet users in 22 countries conducted in April 1997 by the Georgia Tech Research Corporation measured the dependent variables of Internet use and the independent variables of attitudes toward technology. Hofstede's stream of research measured the independent variables of the five dimensions of national culture. ^ Contrary to expectations, regression analyses at the country level of analysis did not detect cultural differences. As expected, regression analyses at the individual level of analysis did detect cultural differences. The results indicated that perceived usefulness was related to the frequency of Internet shopping in the Germanic and Anglo clusters, where masculinity was high. Perceived ease of use was related to the frequency of Internet shopping in the Latin cluster, where uncertainty avoidance was high. Neither perceived usefulness nor perceived ease of use was related to the frequency of Internet shopping in the Nordic cluster, where masculinity and uncertainty avoidance were low. ^ As expected, analysis of variance at the cluster level of analysis indicated that censorship was a greater concern in Germany and Anglo countries, where masculinity was high. Government regulation of the Internet was less preferred in Germany, where power distance was low. Contrary to expectations, concern for transaction security. was lower in the Latin cluster, where uncertainty avoidance was high. Concern for privacy issues was lower in the U.S., where individualism was high. ^ In conclusion, results suggested that Internet users represented a multicultural community, not a standardized virtual community. Based on the findings, specific guidance was provided on how international managers and marketers could develop culturally sensitive strategies for training and promoting Internet services. ^

Lo virtual en la era del autismo intelectual

El presente texto ofrece algunas reflexiones teóricas y visionesdel autor sobre la relación del hombre de hoy con el fenómeno dela comunicación digital, también conocida como comunicaciónvirtual, a través de Internet, unas reflexiones que aparecen deltrabajo investigativo sobre el modelo convergente del canalde televisión pública Telemedellín, y en las que se explora elpanorama de las relaciones del hombre con el otro, consigomismo y con las cosas, desde la mediación de la computadora.Por otro lado, indaga sobre la composición de las redes socialesy su producto, la comunidad virtual, lugar en el que se producenlos intercambios e interrelaciones humanas. Y finalmente,intenta mostrar el desasosiego del hombre de la época actual,encontrándolo como un ser solitario que lucha por un lugar enel mundo.

Saúde WEB 2.0 – O papel das comunidades virtuais de doentes na área da saúde: um estudo de caso para Portugal.

Dissertação apresentada como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação

Proactive services ecosystem framework

Dissertation presented to obtain the degree of Doctor in Electrical and Computer Engineering, specialization on Collaborative Enterprise Networks

Promoting independent living and recreation in life through ambient assisted living technology

The increase in life expectancy with a decrease in birth rates is contributing to the ageing of the European population. This phenomenon, coupled with greater awareness of the quality of life, the need to have cost-efficient assistive care, the intention of people to live independently in their homes, and the technological developments in recent decades, have contributed to the emergence of the concept of ambient assisted living (AAL). AAL solutions aim to provide healthy and safe ageing to users through promoting independence in performing daily activities and interacting with technology, taking into consideration the deterioration of the users’ capabilities and the reduced costs of the solutions. In this chapter, AAL developments of monitoring activities of daily living (ADLs) and participation in a virtual community with the selected stakeholders are introduced, their roadmap with the expected technological developments are described, and the expected impact of these solutions on the end users of the developed solutions are discussed. This enables a real user guidance structure that represents the different needs and limitations of each user, presenting a highly structured project based on personas and possible solutions for them. The AAL4ALL Ambient Assisted Living for All (ALL4ALL) project is considered here as a case study to analyze and illustrate the ALL concepts discussed in this chapter.

Rankitt: web social de encuestas

Aquest document presenta una visió global del procés de desenvolupament de la pàgina web "rankitt.com", una web social per a enquestes. L'autor d'aquestes línees exposa els fonaments teòrics en els que es recolça el projecte i realitza l'anàlisi i disseny general de l'aplicació.

Cibernautes de la memòria : la construcció de la memòria col·lectiva de la guerra civil espanyola a través de la participació en espais virtuals de comunicació. El cas de la llista de distribució "Guerra Civil Española"

El present treball fa una anàlisi de la construcció, presència i reivindicació de la memòria col·lectiva de la guerra civil espanyola a internet mitjançant l'anàlisi etnogràfic de les interaccions i pràctiques en un espai de comunicació virtual: el de la llista de distribució "Guerra Civil Española". Aquest estudi de cas es contextualitza en el marc d'un doble escenari global i local, el context global de la cultura de la memòria a la societat de la informació i el context local de la dinàmica de la presència de la memòria de la guerra civil a l'entorn social i polític de l'Estat Espanyol al llarg dels darrers 30 anys.

Tecnologías de la información aplicadas a los servicios bibliotecarios

La Biblioteca Virtual, és el resultat de l'entorn d'aprenentatge i de model pedagògic dissenyat per a la comunitat virtual de la UOC que fa imprescindible la creació, disseny i organització de serveis bibliotecaris àgils i adaptats al perfil de l'usuari virtual, i amb la capacitat d'anticipar-se a les seves necessitats.

A constituição e o funcionamento de uma comunidade de prática de professores em educação para o desenvolvimento sustentável

Os conceitos de desenvolvimento sustentável e de educação para o desenvolvimento sustentável estão ainda em evolução o que torna pertinente, hoje, a tentativa de uma clarificação conceptual e sua posterior operacionalização. Além de promover a definição e uso correto dos termos, compete também ao ensino criar e desenvolver as competências necessárias para a sua operacionalidade. Esta investigação pretende contribuir para a autoformação de professores, nomeadamente de professores de Física e Química, em educação para o desenvolvimento sustentável. Pretende que os professores, e aqueles que beneficiam da sua ação, possam ser cidadãos críticos e responsáveis, numa sociedade local e simultaneamente global, que vive num tempo concreto mas, cada vez mais, consciente das repercussões futuras das suas ações e decisões. Tendo por base este objetivo criou-se uma comunidade de prática virtual constituída por professores de Física e Química de Portugal e de países africanos de língua oficial portuguesa. A formação em educação para o desenvolvimento sustentável constituiu o domínio da comunidade de prática. A água foi o tema motivador e aglutinador, pois sendo essencial à vida, torna-se no contexto educativo, e concretamente em educação para o desenvolvimento sustentável, num desafio ético, simultaneamente social, económico, ambiental e político. A prática reflexiva constituiu uma ferramenta fundamental da atividade da comunidade. Da análise da prática desta comunidade, que constituiu o objeto desta investigação, verificámos que os diferentes contextos geográficos, educacionais, culturais e de desenvolvimento dos professores proporcionaram uma participação diversificada na comunidade de prática. Esta participação permitiu, aos membros da referida comunidade, a criação e/ou o desenvolvimento das competências requeridas em educação para o desenvolvimento sustentável. Apesar da pertinência do tema confrontámo-nos com a falta de projetos de investigação semelhantes ao desta investigação, o que constituiu um maior desafio à sua realização.

Trabajo colaborativo en entornos e-learning y desarrollo de competencias transversales de trabajo en equipo: Análisis del caso del Máster en gestión de Proyectos en Cooperación Internacional, CSEU La Salle

Peer-reviewed