A percepção sobre o valor da utilização de recursos de TI para a atividade-fim em uma instituição de ensino superior

Este trabalho, de caráter exploratório, visou identificar o valor percebido pelos alunos de graduação de uma Instituição de Ensino Superior a respeito dos recursos de Tecnologia da Informação e de sua utilização voltada para as atividades acadêmicas. Para tal, foi utilizada a técnica de entrevistas em laddering. Vinte e cinco alunos de graduação foram entrevistados, através de uma das três seguintes modalidades: e-mail, telefone ou pessoalmente. Os resultados do trabalho incluem a construção do mapa hierárquico de valor e a identificação das dimensões de valor mais importantes. Foram identificados como importantes 4 atributos, 12 conseqüências de uso e 3 valores. Os atributos identificados como importantes são: “Bom acesso à Internet”, “Bom equipamento”, “Bom software” e “Capacidade de armazenamento”. As conseqüências de uso identificadas como importantes são: “Acesso a mais informações”, “Comunicação”, “Conseguir fazer os trabalhos”, “Facilidade de uso”, “Fazer trabalhos melhores”, “Ganhar tempo”, “Maior rapidez”, “Melhor desempenho acadêmico”, “Reutilização do material”, “Maior acesso ao mercado de trabalho”, “Mais tempo disponível” e “Poder trabalhar em qualquer horário”. Os valores identificados como importantes são: “Clareza e boa apresentação melhoram a avaliação”, “Meu tempo é importante” e “Ser competitivo no mercado de trabalho”. Como resultado do trabalho também pode ser apontado que a técnica de entrevistas em laddering mostrou-se adequada para o estudo em questão.

A articulação entre mudança e aprendizagem organizacional em uma instituição de ensino superior : uma contribuição para o entendimento deste fenômeno organizacional

As Instituições de Ensino Superior, de cunho privado, vivem uma situação complexa, em que além de sobreviveram no seu segmento de atuação, precisam também se diferenciar, seja pela profissionalização da gestão universitária, seja pela qualificação e inovação de seus produtos e serviços. Neste cenário, a articulação entre mudança e aprendizagem organizacional é o tema deste estudo. Assim, esta tese tem por objetivo identificar e avaliar a contribuição de processos e práticas sistemáticas, no âmbito formal e informal – de uma abordagem de aprendizagem organizacional, ocorridos durante as mudanças organizacionais observadas em dois dos seis Centros de Ensino da UNISINOS, no período compreendido entre os anos de 1986 a 2003. Este estudo é de natureza qualitativa, denominado de estudo de caso histórico organizacional, orientando-se por uma abordagem multinível, para coleta e análise dos dados e com corte longitudinal. A coleta dos dados utilizou como principais fontes de coleta de dados a pesquisa documental e a entrevista individual em profundidade. Para a análise dos dados lançou-se mão da análise historiográfica, do conceito de Discurso do Sujeito Coletivo, integrados em uma abordagem multinível de pesquisa. Os resultados deste estudo revelam de forma especifica que: (a) não há uma apropriação e assimilação de processos e práticas multinivel de aprendizagem organizacional de forma homogênea na instituição, acontecendo em tempos e modos diferentes, marcados pela singularidade do grupo analisado; (b) revelou-se pouca relevância para a aprendizagem de cunho informal, com relação aos micros processos de aprendizagem organizacional; (c) existe uma articulação entre mudança e aprendizagem organizacional, ocorridas em intensidades diferenciadas para os grupos estudados, contribuindo em maior ou menor grau para a geração de ações e resultados organizacionais.

Universidade empresa : um estudo de caso sobre a transformação de uma instituição de ensino

Este trabalho insere-se no campo dos estudos organizacionais, uma vez que descreve as transformações sofridas na instituição de ensino superior privado (IESP) brasileira Sociedade de Ensino Superior Uninação (SESU) – nome fictício –, após sua abertura de capital em 2008. Desde 1961 no Brasil, as instituições privadas comportam a maioria dos alunos matriculados no ensino superior e vêm alterando seus formatos organizacionais, em resposta às mudanças legais e ao aumento do número de egressos do ensino médio. Esse trabalho apresenta um estudo de caso único exploratório, que descreve os principais aspectos organizacionais transformados durante o processo vivido na SESU, os impactos causados no modelo de ensino e a percepção de como a relação entre as pessoas mudou. Identificou-se que a IESP vem criando um modelo capaz de entregar ensino com qualidade acadêmica, apesar de ainda não ser claro o espaço ocupado pela pesquisa. Para construir esse modelo, a IESP valeu-se do uso intensivo de tecnologia e instaurou processos de controles administrativo e docente. Na literatura brasileira e internacional, há vasta crítica às mudanças do setor educacional e às consequências acadêmicas das alterações organizacionais de IESPs, como as da SESU. No entanto, nesses trabalhos, nota-se falta de dados empíricos que descrevem essas transformações. Esse trabalho contribui com a literatura atual acrescentando esses tipos de dados às presentes discussões, do ponto de vista da IESP.

Desempenho e background familiar: um estudo no acesso a uma instituição de ensino técnico federal no Brasil

This paper comprises an investigation on the influence of the variable family backgrounds (father school level, mother school level and family income) over the pupil s performance in admissions examination (entrance test or PROITEC) at Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte (IFRN). From that point of view, the main goal of this research is to analyze the influence of the family background as a determiner of the pupil´s performance in the access to Technical and Professional education at IFRN. Secondary data were used from two databases (entrance test and PROITEC) adding up to 19.226 observations to the vacancies offered in the year of 2013. Aiming at achieving the proposed goal, a conceptual model composed of three hypothesis was developed. The results were presented in four stages: stage I presentation of the descriptive statistical results of the two databases; stage II separation of the campi in clusters; stage III analysis of multiple regressions; stage IV analysis of the logistics regressions. Two statistical tests were used to validate the hypothesis: T-test and Wald test. Hypothesis 1 and 2 were confirmed and H3 was refused. The results presented favorable causal connections to the family income and the father school level variables (with bigger effect for fathers with a higher education degree). The mother school level variable did not provide statistical significance for this research. Based on this result, after this work, this institution is to develop a strategic plan to assist in the success rate of students preparing diagnoses in order to diminish the effects of the variables that impacted negatively

Violência contra a mulher : estudo de caso em uma instituição de ensino

The study research case with a quantitative approach and prospective data, carried out between December 2010 and February 2011 with the aim of identifying the profile of women in the study, to characterize the acts of violence in the type, frequency, location occurrence and aggressor, analyze the steps taken after the occurrence of acts of violence and the main consequences on the victims. The population consisted of 285 workers in a tertiary institution in Rio Grande do Norte. The results showed that 99 (34.74%) have between 51 to 60 years of age, 78 (27.37%) of 41 to 50 and 62 (21.75%) between 20 and 30 years, are considered color white, 162 (56.84%) have completed higher education, 171 (60.00%) and of these 97 (56.73%) reported having some post-graduate degrees, are married, 141 (49.47%) and have from zero to one child, 148 (51.93%) reside in the south of the city of Natal, 146 (51.23%) have a monthly income of three to five minimum wages, 171 (60.00%) and are mostly in the Technical Administrative Sciences 152 (53.33%), 77 (27.02%) reported having experienced violence, 60 (62.50%) episodes of verbal aggression, 26 (27.08%) of bullying , 05 (5.21%) of physical abuse and 05 (5.21%) sexual harassment; 05 (100.00%) assaults were made by the spouse or partner of the victims and co-workers is another profession were responsible for 18 (30.00%) verbal aggression, 15 (57.69%) bullying and 03 (60.00%) sexual harassment, 02 (40.00%) of victims of physical aggression and 18 (30.00 %) of verbal abused only once, 10 (38.46%) of bullying and 02 (40.00%) of sexual harassment experienced four or more times 05 (100.00%) assaults occurred at domestic and work stood out with 36 (60.00%), verbal abuse, 22 (84.62%), moral harassment and 04 (80.00%) sexual harassment, 35 (36.46%) told colleagues work and 31 (32.29%) for family and friends in 75 (78.13%) cases there was no intervention, 07 (7.29) were unable to respond if something had been done and 14 (14.58% ) have been reported intervention of these, 09 (64.29%) were taken by the heads of the victims, 26 (32.10%) did not notify the fact on the ground that no action would be taken, 62 (80.52%) felt stress , 5 (1.76%) of women turned away from work after the episode of violence, accounting for 198 days of absenteeism. It is concluded that there is a high rate of violence against women, even when they have a good socioeconomic status, and in this sense is important to establish bases of new proposals for improving control of cases of health professionals, especially nurses, to approach patients with a more investigative, and that by identifying a case of violence, be instructed about the paths to be followed for notification while providing psychological support to victims.

Balanced Scorecard como ferramenta de avaliação da consistência estratégica: um estudo em instituição de ensino superior privada

This Master of Science Thesis investigates in an exploratory modeling the idea of strategy consistency applying as an assessment tool a model of performance indicators of a higher education institution based on the balanced scorecard (BSC). It is carried on a review of conceptual BSC perspective hierarchy models and of studies on higher education institution in Brazil and worldwide. From a BSC model with three indicators at each perspective is carried on a case study with directors and coordinators of a private higher education institution with a descriptive and multivariate analysis using cluster analysis. The main findings point to a different perception of respondents on the importance level of the perspectives with a higher importance level given to Learning and Growth and Process that to Customer and Financial. Particularly, the financial perspective got a importance level significantly lower that the others, what suggests an inconsistency on the strategy deployment on the institution considered in terms of the perception of the managerial levels of the importance level of the perspectives

Estudo ergonômico do posto de atividade discente em instituição de ensino superior

This research carried through an ergonomic study of the rank of learning activity of a IES, was applied a questionnaire with ergonomic pointers structuralized in scale to intervalar of semantic differential of 0 the 10, in 290 pupils with ages between 18 and 52 years distributed for 5 courses in 9 classrooms, the sample was of the simple random probabilist type. The used statistical techniques had been the descriptive analysis and the analysis of clusters through statistica software 5,0 considering p £ 0,0500. Involving the following 0 variable: Layout; Colors; Acoustics; Illumination; Temperature; Position; Didactic furniture, and Equipment. The gotten results point to consider that the layout of the rooms, the perception of acoustic comfort, the position of the pupils and the furniture of the searched classrooms had been the condicionantes that had been more distinguished negative how much to the perception of comfort of the user. The the 91,5 NPS varied of 57,9 dB(A) values above of recommended for classrooms in accordance with NBR 10152; NR 15; NR 17; It would carry nº 3214/1978, of the Ministry of the Work and searched literature. The Illumination registered interval of 139 the 966 Lux, values are of the limits of interval recommended for classrooms according to NBR 5413 and NR 17. The thermal temperature registered interval of 24° 25,9ºC; URA 41,6 79.1% and the 0.1 air speed 1,0 m/s, values above of recommended for classrooms according to NBR the 6401 and NR 17. The research still suggests that it would have associations between pains in the body the positions of the pupils and the furniture of the classrooms. The results suggest research especially add for the conditions thermal and acoustics of the classrooms

Análise da influência da qualidade em um ciclo de serviços na satisfação do cliente: estudo de caso em uma instituição de ensino.

With the increasing offer of education services in Brazil, it is necessary to evaluate the quality of service in education, especially in those institutions for vocational education which have a greater interaction with the labor market, in order to form qualified professionals and meet the growing demand that the country has today[A1] . In Brazil, the evaluation of the quality of library services has influenced the assessment of educational institutions and in this context, there needs to be a process to monitor the quality of services provided by libraries. However, the service is not done in a single moment and thus to a more detailed assessment it needs to be measured and evaluated each different time the customer uses it. Therefore, the aim of this work consists in measuring the quality in every moment of truth of a cycle of library services to assess which are the most relevant moments in the client's perspective at the library of the Federal Institute of Education, Science and Technology of Rio Grande do Norte (IFRN) Campus João Câmara in building the overall quality of service. In the literature review, internal secondary sources were used, from the database of the institution studied, and also external sources, through literature in books, articles, dissertations, theses and journals on compost quality, service quality, cycle services, measuring quality, satisfaction, teaching activities, and on library services specifically. We applied a questionnaire to students in the library based on models of quality measurement SERVPERF and SERVQUAL and its variations such as SERVQUAL pondered and SERVPERF pondered . Through analysis based on concepts of reliability and validity of measuring instruments, it was found that the SERVPERF model is the instrument that most closely matches the dimensions of quality assessed in the library with customer satisfaction measured by the questionnaire. From there, the search results as measured by statistical techniques of analysis, indicated that the initial and final moments of truth of the cycle of service quality had the greatest influence on overall customer satisfaction with the library service

Gestão da satisfação e fidelidade do cliente: um estudo em uma instituição de ensino superior

This Master of Science Thesis deals with the customer satisfaction and loyalty focusing on a private higher education institution in Belém city, Brazil. The literature review focuses on costumer satisfaction and loyalty concepts and theory, models of quality managing systems and methodologies of costumer satisfaction measurement. The research was a survey with a random stratified sample of 329 undergraduate students of Business Administration at the Faculdade do Pará , in the morning and the night periods. The data analysis was made through the descriptive statistics and multiple regression analysis. The main findings are that the model was satisfactory and the main factors affecting Satisfaction to the School were Best Professor Didatics (beta=0.297), Courses Contents (beta=0.280), Clerks Sympathy (beta=0.201), and Number of Students in Classroom (beta=0,187) with a adjusted R2 = 0,47. The main factors affecting School Loyalty with an adjusted R2 = 0,43 were School Image (beta=0.383), Affective Commitment (beta=0.255), and Satisfaction with Professors (beta=0,218). The findings suggest also that may be differences between the set of students and those that complain for something

Educação do empreendedorismo: um estudo em instituição de ensino superior

This Thesis deals with entrepreneurship on higher education undergraduate programs. The main objective is investigating the effectiveness of entrepreneurship education in terms of entrepreneurial attitudes and behavior. The study is done on a University that has an entrepreneurship education program on a Business Management undergraduate program. It is conducted a survey using a questionnaire on the Business Management undergraduate students resulting in a random stratified sample of 264 students. The entrepreneurial attitudes variables used are those found on the entrepreneurship literature. The entrepreneurial behavior variables are typical entrepreneurial situations like a decision on how to apply money and if the student would leave a good job to open his or her own company. It is applied multiple regression, cluster, bivariate and chi-square analysis. The main findings are first that it was not found a strong relationship between the entrepreneurial attitudes variables found on the entrepreneurship literature and the behavior situation proposed, with a multiple regression adjusted r2 = 0,30. Second, there is no statistically significant difference among the students comparing different years of the undergraduate program. Finally, the entrepreneurship education in this research appears to be effective in change attitudes toward entrepreneurship but not in changing entrepreneurial behavior. The main theoretical implication is that the entrepreneurship education on higher education level could be effective to change attitudes but changing behavior could goes beyond the possibilities of education on a usual university environment