Gestão do Conhecimento em empresas atuantes na Indústria de Software no Brasil: um estudo das práticas e ferramentas utilizadas

O presente estudo teve como objetivo verificar e apontar quais são as práticas de gestão do conhecimento e as ferramentas de tecnologia da informação e comunicação a ela associadas, mais utilizadas em empresas atuantes na indústria de software no Brasil. Para tanto, foi delineado um estudo descritivo de natureza quantitativa que teve como método de pesquisa o levantamento de informações junto a essas empresas. Assim, foram aplicados questionários a 319 funcionários de 15 empresas de software de grande e médio porte atuantes no Brasil. Como resultados, as práticas de gestão do conhecimento mais verificadas são, nesta ordem de prioridade: reuniões e conferências virtuais, treinamentos virtuais, treinamentos presenciais, e-learning, call center/help desk/suporte online, portal corporativo, biblioteca corporativa, sistema de avaliação, centros de inovação, mapeamento de processos e, por fim, gestão da inovação. Outra forma de analisar os resultados encontrados considera uma visão baseada nas diferentes dimensões de práticas de gestão do conhecimento. Nesse contexto, a categoria de práticas de gestão do conhecimento que mais se evidenciou na pesquisa foi a dimensão estratégia. Há de se ressaltar que as práticas tratadas isoladamente obtiveram um comportamento diverso das práticas agrupadas em dimensões. Assim, não necessariamente o desempenho de determinada dimensão (e suas respectivas práticas) coincide com o desempenho das práticas isoladamente. Já no tocante às ferramentas de tecnologia da informação e comunicação empregadas na gestão do conhecimento das empresas pesquisadas, as mais indicadas pelos respondentes foram: e-mail, telefone via internet, telefone celular/rádio, intranet; servidores web e navegadores, telefone fixo, mensagens instantâneas; portal corporativo e treinamento baseado em computador. Além da observação das ferramentas isoladamente, também foi possível apurar o desempenho das diferentes dimensões de ferramentas de tecnologia da informação e comunicação voltadas à gestão do conhecimento. Assim, a categoria de ferramentas que demonstrou maior influência foi a dimensão inteligência artificial. Também aqui deve-se atentar para o fato de que a observação individual das ferramentas acaba por oferecer um resultado diverso do apurado quanto aos indicadores agrupados em dimensões. Em função disso, há de se sublinhar que o desempenho de determinada ferramenta, de forma independente, pode não coincidir com o desempenho de sua respectiva dimensão.

Sviluppo di Retrieval-based Chatbot per l'Italiano con Transformer

L’Intelligenza Artificiale negli ultimi anni sta plasmando il futuro dell’umanità in quasi tutti i settori. È già il motore principale di diverse tecnologie emergenti come i big data, la robotica e l’IoT e continuerà ad agire come innovatore tecnologico nel futuro prossimo. Le recenti scoperte e migliorie sia nel campo dell’hardware che in quello matematico hanno migliorato l’efficienza e ridotto i tempi di esecuzione dei software. È in questo contesto che sta evolvendo anche il Natural Language Processing (NLP), un ramo dell’Intelligenza Artificiale che studia il modo in cui fornire ai computer l'abilità di comprendere un testo scritto o parlato allo stesso modo in cui lo farebbe un essere umano. Le ambiguità che distinguono la lingua naturale dalle altre rendono ardui gli studi in questo settore. Molti dei recenti sviluppi algoritmici su NLP si basano su tecnologie inventate decenni fa. La ricerca in questo settore è quindi in continua evoluzione. Questa tesi si pone l'obiettivo di sviluppare la logica di una chatbot help-desk per un'azienda privata. Lo scopo è, sottoposta una domanda da parte di un utente, restituire la risposta associata presente in una collezione domande-risposte. Il problema che questa tesi affronta è sviluppare un modello di NLP in grado di comprendere il significato semantico delle domande in input, poiché esse possono essere formulate in molteplici modi, preservando il contenuto semantico a discapito della sintassi. A causa delle ridotte dimensioni del dataset italiano proprietario su cui testare il modello chatbot, sono state eseguite molteplici sperimentazioni su un ulteriore dataset italiano con task affine. Attraverso diversi approcci di addestramento, tra cui apprendimento metrico, sono state raggiunte alte accuratezze sulle più comuni metriche di valutazione, confermando le capacità del modello proposto e sviluppato.

A user receiving help at Hartley Library reception desk 3

An image of a user receiving help at Hartley Library reception desk, taken 2009.

A user receiving help at Hartley Library reception desk 2

An image of a user receiving help at Hartley Library reception desk, taken 2009

A user receiving help at the subject enquiry desk

An image of a user sitting down while receiving help at the subject enquiry desk, taken 2009

A user receiving help at the Hartley Library reception desk 1

An image of a user receiving help at the Hartley Library reception desk, taken 2009

Going Beyond Seizure Control: Can Pharmacotherapy Help To Restore Cognitive Network Function?

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Letters and cities: reading the urban environment with the help of perception theories

When wandering around a city such as Sao Paulo, we are surrounded by letters, numbers and symbols. These elements form part of an environment full of signs in many shapes and sizes that compete for our attention. Our perception of these elements contributes towards our spatial guidance and sense of place. The idea of `reading` the city, or urban environment, was introduced by Kevin Lynch, for whom reading the urban structure follows on from recognizing or identifying its numerous visual elements, not necessarily verbal ones. Beginning with a brief bibliographic review of perception theories, this article combines concepts from environmental psychology with concerns brought up by the fields of information design and epigraphy studies, setting out the basis of a methodological proposal for the study of typography and lettering in the urban environment.

Appropriate surveying methods in the Philippines: Can modern GPS units help?

An investigation was undertaken to test the effectiveness of two procedures for recording boundaries and plot positions for scientific studies on farms on Leyte Island, the Philippines. The accuracy of a Garmin 76 Global Positioning System (GPS) unit and a compass and chain was checked under the same conditions. Tree canopies interfered with the ability of the satellite signal to reach the GPS and therefore the GPS survey was less accurate than the compass and chain survey. Where a high degree of accuracy is required, a compass and chain survey remains the most effective method of surveying land underneath tree canopies, providing operator error is minimised. For a large number of surveys and thus large amounts of data, a GPS is more appropriate than a compass and chain survey because data are easily up-loaded into a Geographic Information System (GIS). However, under dense canopies where satellite signals cannot reach the GPS, it may be necessary to revert to a compass survey or a combination of both methods.

Advice on exercise from a family physician can help sedentary patients to become active

Objectives: To test the effectiveness, in the setting of primary health care, of verbal advice on exercise from a family physician (FP) combined with supporting written information. Design: A controlled trial with subjects allocated to a control group or one of two intervention groups using a balanced design based on day of the week. Setting: Ten general practices in Perth, Western Australia. Subjects: All sedentary patients consulting an FP. Intervention: Verbal advice on exercise from the FP and a pamphlet on exercise mailed to the patient's home address within 2 days of his/her visit to the doctor. Main outcome measure: Level of physical activity at followup. Results: 6,351 adult patients attending an FP practice completed a screening questionnaire, and 763 sedentary adults were recruited to the project. The response to follow-up, via a postal survey at 1, 6, and 12 months after the index consultation was 70%, 60%, and 57%, respectively. At 1 month a subsample of the control and intervention subjects were contacted for a telephone interview to verify self-reported levels of activity (n = 136). Treating all nonresponders as sedentary, at 1 month significantly more subjects in the combined intervention groups reported doing some physical activity (40%) compared with the control group (31%). Similarly, at 6 months, 30% of the control group and 38% of the combined intervention groups were now active. There was very little change at followup at 12 months (31% control and 36% intervention groups, respectively). Conclusion: A simple intervention aimed at the promotion of physical activity to sedentary patients in general practice can help reduce inactivity.

Adolescent depressive symptomatology: Improve schools or help students?

Despite the increasing interest in programs designed to improve the social ecology of schools, surprisingly little is known about whether differences between schools influence student mental health. This 3-year prospective, naturalistic study examines the school effect on adolescent depressive symptomatology (measured by the Center for Epidemiological Studies Depression Scale, CES-D) among 2,489 students from 25 Australian high schools. Multilevel modelling techniques (HLM) formed the basis of the statistical analyses, There were statistically significant school effects on students' depressive symptomatology; however, these were much smaller than expected. Nearly all of the variation in CES-D depression scores was found to be at the student level, indicating that the potential mental health gains from reducing risk factors in school social environments may be extremely limited and have little effect on student depressive symptomatology.

The role of CD4 T help in multiple vaccinations when using minimal CD8 T cell epitope peptides

Background: The fact that some cancers and viral infections can be controlled by effector CD8 T cells led to the possibility of utilising minimal CD8 T cell epitope peptides as vaccines. However using minimal CD8 T cell epitope peptide immunisations and a tumour protection model in mice, we have previously shown that functional memory CD8 T cells are not generated unless CD4 T help is provided at the time of CD8 T cell priming. Short-lived effector cells nevertheless are generated in the absence of T help. Aim: To determine the role of CD4 T help in multiple immunisations. Method: Minimal CD8 T cell peptides of HPV16 E7 protein and Ovalbumin were used (with adjuvants Quil-A or IFA) as immunogens in C57BL mice. The presence of effector CD8 T cells were determined by tumour protection assays and was quantified by IFN-gamma ELISPOT assays. Results: In the present study we show that unless T help is provided at the time CD8 T cells are primed, no CD8 effector cells are generated when boosted with the vaccine again in the absence of T help. Our results further show that this failure could be prevented by the inclusion of a T helper peptide during the primary or booster immunisations.

Cognate CD4(+) help elicited by resting DC does not impair CD8(+) T-cell tolerance induction

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