Análise das tarifas, da qualidade e da abrangência da prestação do serviço público de fornecimento de energia elétrica nas regiões do Brasil

Consultoria Legislativa - Área XII - Recursos Minerais, Hídricos e Energéticos.

Avaliação da utilização de indicadores de desempenho como suporte ao gerenciamento estratégico de uma empresa : um estudo de caso em uma empresa distribuidora de energia elétrica

Este trabalho de pesquisa enfoca a utilização de indicadores de desempenho por uma empresa distribuidora de energia elétrica, avaliando sua utilização no gerenciamento estratégico dessa empresa. A justificativa para a realização do estudo ressalta as mudanças ocorridas no cenário do sistema elétrico brasileiro O embasamento teórico centra a pesquisa na literatura sobre o Mercado de Energia Elétrica, Formulação de Estratégia, Gestão Estratégica e Indicadores de Desempenho, enfatizando a necessidade do produto energia elétrica ser fornecido com a qualidade exigida pelo padrão dos equipamentos sofisticados utilizados pela indústria e das necessidades dos consumidores em geral. Na fase de conclusão o trabalho procura identificar os elementos estratégicos utilizados pela empresa, quais são os indicadores de desempenho utilizados, como se dá o controle e a apuração destes, e por fim verifica sua utilização no gerenciamento estratégico.

O impacto da terceirização do call center em empresas de energia elétrica no Brasil

This dissertation seeks to recognize the impacts that outsourcing of the call center brings to firms of electrical energy in Brazil. For this research, two existing cases in the brazilian sector electric: i) case of Cemig, firm mineira of electrical energy; ii) case Light, firm carioca of electrical energy. The framework of this dissertation is based of the methodology of multiple study cases described by Robert Yin (2003). This work analyzed separately each of the cases and compared the results obtained in each analysis. In this way, this research aimed at analyzing the impacts that firms sufering in outsource the call center, despite the citys are diferents, like the factors of the environment. The obtained results suggest that the firms adopt the mixed call center, with the greatest part of outsources employees and with less proper. The importants impacts seeks in this research are the lost of the image, quality and the control of the process of answering. The aim impacts of a outsourcing the call center find in this research are the lost of the image of the firm and the reduction of the control of the process of customer service, impacting directly on the quality of the customer service.

Uso de técnicas de otimização baseadas em derivadas como suporte do planejamento operacional de redes de distribuição de energia elétrica

The usual programs for load flow calculation were in general developped aiming the simulation of electric energy transmission, subtransmission and distribution systems. However, the mathematical methods and algorithms used by the formulations were based, in majority, just on the characteristics of the transmittion systems, which were the main concern focus of engineers and researchers. Though, the physical characteristics of these systems are quite different from the distribution ones. In the transmission systems, the voltage levels are high and the lines are generally very long. These aspects contribute the capacitive and inductive effects that appear in the system to have a considerable influence in the values of the interest quantities, reason why they should be taken into consideration. Still in the transmission systems, the loads have a macro nature, as for example, cities, neiborhoods, or big industries. These loads are, generally, practically balanced, what reduces the necessity of utilization of three-phase methodology for the load flow calculation. Distribution systems, on the other hand, present different characteristics: the voltage levels are small in comparison to the transmission ones. This almost annul the capacitive effects of the lines. The loads are, in this case, transformers, in whose secondaries are connected small consumers, in a sort of times, mono-phase ones, so that the probability of finding an unbalanced circuit is high. This way, the utilization of three-phase methodologies assumes an important dimension. Besides, equipments like voltage regulators, that use simultaneously the concepts of phase and line voltage in their functioning, need a three-phase methodology, in order to allow the simulation of their real behavior. For the exposed reasons, initially was developped, in the scope of this work, a method for three-phase load flow calculation in order to simulate the steady-state behaviour of distribution systems. Aiming to achieve this goal, the Power Summation Algorithm was used, as a base for developping the three phase method. This algorithm was already widely tested and approved by researchers and engineers in the simulation of radial electric energy distribution systems, mainly for single-phase representation. By our formulation, lines are modeled in three-phase circuits, considering the magnetic coupling between the phases; but the earth effect is considered through the Carson reduction. Its important to point out that, in spite of the loads being normally connected to the transformers secondaries, was considered the hypothesis of existence of star or delta loads connected to the primary circuit. To perform the simulation of voltage regulators, a new model was utilized, allowing the simulation of various types of configurations, according to their real functioning. Finally, was considered the possibility of representation of switches with current measuring in various points of the feeder. The loads are adjusted during the iteractive process, in order to match the current in each switch, converging to the measured value specified by the input data. In a second stage of the work, sensibility parameters were derived taking as base the described load flow, with the objective of suporting further optimization processes. This parameters are found by calculating of the partial derivatives of a variable in respect to another, in general, voltages, losses and reactive powers. After describing the calculation of the sensibility parameters, the Gradient Method was presented, using these parameters to optimize an objective function, that will be defined for each type of study. The first one refers to the reduction of technical losses in a medium voltage feeder, through the installation of capacitor banks; the second one refers to the problem of correction of voltage profile, through the instalation of capacitor banks or voltage regulators. In case of the losses reduction will be considered, as objective function, the sum of the losses in all the parts of the system. To the correction of the voltage profile, the objective function will be the sum of the square voltage deviations in each node, in respect to the rated voltage. In the end of the work, results of application of the described methods in some feeders are presented, aiming to give insight about their performance and acuity

Modelo de programação matemática para controle do crescimento da vegetação sob redes de distribuição de energia elétrica

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Qualidade da água para a irrigação de plantas em viveiros: utilização de descargas elétricas sem efeito térmico e de campos de energia no controle de Meloidogyne incognita Raça 1

The effect of electrical discharges without thermic effect and of energy field on Meloidogyne incognita Rara 1 larvae elimination in weir water was tested. on an average, 63,22% of larvae were killed by electrical discharges, in comparison with 53,12% of dead larvae in the control (water that received only ammonium sulphate) as an electrolyte. Water exposed to energy fields presented higher percentages of dead larvae (50,01% for electromagnetic field, 43,78% for variable electric field and 40,48% for static electric field) in comparison with control, represented by water without exposition to any energy field and without ammonium sulphate (34,27%).

Modelação e análise da vida útil (metrológica) de medidores tipo indução de energia elétrica ativa

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Uma nova metodologia de projeto e controle para o inversor Boost (CSI) monofásico, para o aproveitamento de fontes alternativas e renováveis de energia elétrica

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Laboratório remoto de qualidade da energia elétrica em ambiente virtual

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Análise da influência de cargas especiais nos indicadores de qualidade das redes de distribuição de energia elétrica de baixa tensão

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Modelo de programação matemática para controle do crescimento da vegetação sob redes de distribuição de energia elétrica

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Formulação do controle preventivo em sistemas de distribuição de energia elétrica baseada na lógica fuzzy e redes neurais

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Alocação otimizada de bancos de capacitores em sistemas de distribuição de energia elétrica através de metaheurísticas multiobjetivo

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Proposta para aprimoramento da metodologia e do processo de apuração e análise de compatibilidade de indicadores da qualidade da energia elétrica em sistemas de distribuição

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Proposta de Algoritmos Inteligentes para Localizar Faltas e Monitorar a Qualidade da Energia em Redes de Distribuição de Energia Elétrica

Pós-graduação em Engenharia Elétrica - FEIS