Estudio de las redes sociales para mejorar los servicios de valor añadido en las empresas de telecomunicaciones. Propuesta de un sistema de recuperación de información de las redes sociales.

Las redes sociales en la actualidad son muy relevantes, no solo ocupan mucho tiempo en la vida diaria de las personas si no que también sirve a millones de empresas para publicitarse entre otras cosas. Al fenómeno de las redes sociales se le ha unido la faceta empresarial. La liberación de las APIs de algunas redes sociales ha permitido el desarrollo de aplicaciones de todo tipo y que puedan tener diferentes objetivos como por ejemplo este proyecto. Este proyecto comenzó desde el interés por Ericsson del estudio del API de Google+ y sugerencias para dar valores añadidos a las empresas de telecomunicaciones. También ha complementando la referencia disponible en Ericsson y de los otros dos proyectos de recuperación de información de las redes sociales, añadiendo una serie de opciones para el usuario en la aplicación. Para ello, se ha analizado y realizado un ejemplo, de lo que podemos obtener de las redes sociales, principalmente Twitter y Google+. Lo primero en lo que se ha basado el proyecto ha sido en realizar un estudio teórico sobre el inicio de las redes sociales, el desarrollo y el estado en el que se encuentran, analizando así las principales redes sociales que existen y aportando una visión general sobre todas ellas. También se ha realizado un estado de arte sobre una serie de webs que se dedican al uso de esa información disponible en Internet. Posteriormente, de todas las redes sociales con APIs disponibles se realizó la elección de Google+ porque es una red social nueva aun por explorar y mejorar. Y la elección de Twitter por la serie de opciones y datos que se puede obtener de ella. De ambas se han estudiado sus APIs, para posteriormente con la información obtenida, realizar una aplicación prototipo que recogiera una serie de funciones útiles a partir de los datos de sus redes sociales. Por último se ha realizado una simple interfaz en la cual se puede acceder a los datos de la cuenta como si se estuviera en Twitter o Google+, además con los datos de Twitter se puede realizar una búsqueda avanzada con alertas, un análisis de sentimiento, ver tus mayores retweets de los que te siguen y por último realizar un seguimiento comparando lo que se comenta sobre dos temas determinados. Con este proyecto se ha pretendido proporcionar una idea general de todo lo relacionado con las redes sociales, las aplicaciones disponibles para trabajar con ellas, la información del API de Twitter y Google+ y un concepto de lo que se puede obtener. Today social networks are very relevant, they not only take a long time in daily life of people but also serve millions of businesses to advertise and other things. The phenomenon of social networks has been joined the business side. The release of the APIs of some social networks has allowed the development of applications of all types and different objectives such as this project. This project started from an interest in the study of Ericsson about Google+ API and suggestions to add value to telecommunications companies. This project has complementing the reference available in Ericsson and the other two projects of information retrieval of social networks, adding a number of options for the user in the application. To do this, we have analyzed and made an example of what we can get it from social networks, mainly Twitter and Google+. The first thing that has done in the project was to make a theoretical study on the initiation of social networks, the development and the state in which they are found, and analyze the major social networks that exist. There has also been made a state of art on a number of websites that are dedicated to the use of this information available online. Subsequently, about all the social networks APIs available, Google+ was choice because it is a new social network even to explore and improve. And the choice of Twitter for the number of options and data that can be obtained from it. In both APIs have been studied, and later with the information obtained, make a prototype application to collect a number of useful features from data of social networks. Finally there has been a simple interface, in which you can access the account as if you were on Twitter or Google+. With Twitter data can perform an advanced search with alerts, sentiment analysis, see retweets of who follow you and make comparing between two particular topics. This project is intended to provide an overview of everything related to social networks, applications available to work with them, information about API of Google+ and Twitter, and a concept of what you can get.

Biokerosene from coconut, babassu, camelina and palm kernel oils: production and properties of their blends with fossil kerosene

On December 20th 2006 the European Commission approved a law proposal to include the civil aviation sector in the European market of carbon dioxide emission rights [European Union Emissions Trading System, EUETS). On July 8th 2009, the European Parliament and Conseil agreed that all flights leaving or landing in the EU airports starting from January 1st 2012 should be included in the EUETS. On November 19th 2008, the EU Directive 2008/101/CE [1] included the civil aviation activities in the EUETS, and this directive was transposed by the Spanish law 13/2010 of July 5th 2010 [2]. Thus, in 2012 the aviation sector should reduce their emissions to 97 % of the mean values registered in the period 2004-2006, and for 2013 these emission reductions should reach 95 % of the mean values for that same period. Trying to face this situation, the aviation companies are planning seriously the use of alternative jet fuels to reduce their greenhouse gas emissions and to lower their costs. However, some US airlines have issued a lawsuit before the European Court of Justice based in that this EU action violates a long standing worldwide aviation treaty, the Chicago convention of 1944, and also the Chinese aviation companies have rejected to pay any EU carbon dioxide tax [3]. Moreover, the USA Departments of Agriculture and Energy and the Navy will invest a total of up to $150 million over three years to spur production of aviation and marine biofuels for commercial and military applications [4]. However, the jet fuels should fulfill a set of extraordinarily sensitive properties to guarantee the safety of planes and passengers during all the flights.

Algoritmos de decisión para priorizar las acciones de restauración en el mantenimiento de redes

En la actualidad, cualquier compañía de telecomunicaciones que posea su propia red debe afrontar el problema del mantenimiento de la misma. Ofrecer un mínimo de calidad de servicio a sus clientes debe ser uno de sus objetivos principales. Esta calidad debe mantenerse aunque ocurran incidencias en la red. El presente trabajo pretende resolver el problema de priorizar el orden en que se restauran los cables, caminos y circuitos, dañados por una incidencia, dentro de una red troncal de transporte perteneciente a una operadora de telecomunicaciones. Tras un planteamiento detallado del problema y de todos los factores que influirán en la toma de decisión, en primer lugar se acomete una solución basada en Métodos Multicriterio Discretos, concretamente con el uso de ELECTRE I y AHP. A continuación se realiza una propuesta de solución basada en Redes Neuronales (con dos aproximaciones diferentes al problema). Por último se utiliza un método basado en la Optimización por Enjambre de Partículas (PSO), adaptado a un problema de permutación de enteros (ordenación), y con una forma particular de evaluar la mejor posición global del enjambre. Complementariamente se realiza una exposición de lo que es una empresa Operadora de telecomunicaciones, de sus departamentos y procesos internos, de los servicios que ofrece, de las redes sobre las que se soportan, y de los puntos clave a tener en cuenta en la implementación de sus sistemas informáticos de gestión integral. ABSTRACT: Nowadays, any telecommunications company that owns its own network must face the problem of maintaining it (service assurance). Provide a minimum quality of service to its customers must be one of its main objectives. This quality should be maintained although any incidents happen to occur in the network. This thesis aims to solve the problem of prioritizing the order in which the damaged cables, trails, path and circuits, within a backbone transport network, should be restored. This work begins with a detailed explanation about network maintenance issues and all the factors that influence decision-making problem. First of all, one solution based on Discrete Multicriteria methods is tried (ELECTRE I and AHP algorithms are used). Also, a solution based on neural networks (with two different approaches to the problem) is analyzed. Finally, this thesis proposes an algorithm based on Particle Swarm Optimization (PSO), adapted to a problem of integers permutation, and a particular way of evaluating the best overall position of the swarm method. In addition, there is included an exhibition about telecommunications companies, its departments, internal processes, services offered to clients, physical networks, and key points to consider when implementing its integrated management systems.

Despliegue FTTH: evolución de las redes de banda ancha fijas hacia la fibra óptica

En este Proyecto se va a abordar el estudio, tanto de arquitectura como de tecnologías, de la evolución de las redes de banda ancha fijas, desde la invención del teléfono hasta la progresiva implantación de la fibra óptica, debido a que las redes de cobre serán reemplazadas por este nuevo material. Se va a estudiar esta evolución en base al medio físico en el que se apoyan las diferentes redes desde el pasado hasta nuestros días. Esta implantación de fibra óptica es conocida como FTTH, fibra hasta el hogar, donde se despliegan estas redes con sus diferentes elementos para proporcionar servicio de banda ancha a la sociedad. En esta memoria se recoge el despliegue para diferentes escenarios tipo más comunes y llevados a cabo por las diferentes compañías de telecomunicaciones del país. Para ello se ha escogido la cartografía del distrito madrileño de Moratalaz y se ha procedido a diseñar tanto la red de alimentación como la red de distribución que conforman el despliegue FTTH. Por último se ha comentado las futuras líneas de evolución de estas redes, tanto a corto plazo como a largo, analizando los beneficios económicos para las diferentes compañías encargadas de los despliegues y los mejorados servicios que ofrecen al conjunto de la sociedad. ABSTRACT. This Project will address the study of the evolution of fixed broadband networks, mainly in architectures and technologies. The study will start from the invention of telephone to the progressive implantation of optical fiber since this medium are intended to replace the copper wires employed in this networks. It will study this evolution based on the physical medium in which the different networks are supported from the past to our times. This implantation of fiber-optic technology is known as FTTH, fiber to the home, so these networks are deployed with different elements in order to provide the broadband service to society. In this report, deployment for different common cases implanted by different telecommunications companies in the country is collected. For this it has chosen the cartography of Moratalaz and has proceeded to design the supply and distribution networks that compose the FTTH deployment. Finally, it has been discussed the future lines of the evolution for these networks in the short-term and long-term analyzing the economic benefits for the companies and the improved services provided to the whole society.

Empirical studies of corporate governance in China

The thesis aims to provide empirical studies towards Chinese corporate governance. Since China initially established its stock exchange system in the 1990s, it has gone through different stages of changes to become a more market-oriented system. Extensive studies have been conducted in Chinese corporate governance, however, many were theoretical discussion focusing on the early stages and there‘s a general lack of empirical analysis. This paper provides three empirical analysis of the Chinese corporate governance: the overall market discipline efficiency, the impact of capital structure on agency costs, the status of 2005- 2006 reform that substantially modified ownership structure of Chinese listed firms and separated ownership and control of listed firms. The three empirical studies were selected to reflect four key issues that need answering: the first empirical study, using event study to detect market discipline on a collective level. This study filled a gap in the Chinese stock market literature for being the first one ever using cross-market data to test market discipline. The second empirical study endeavoured to contribute to the existing corporate governance literature regarding capital structure and agency costs. Two conclusions can be made through this study: 1) for Chinese listed firms, higher gearing means higher asset turnover ratios and ROE, i.e. more debts seem to reduce agency costs; 2) concentration level of shares appears to be irrelevant with company performance, controlling shareholders didn‘t seem to commit to the improvement of corporate assets utilization or contribute to reducing agency costs. This study addressed a key issue in Chinese corporate governance since the state has significant shareholding in most big listed companies. The discussion of corporate governance in the Chinese context would be completely meaningless without discussing the state‘s role in corporate governance, given that about 2/3 of the almost all shares were non-circulating shares controlled by the state before the 2005-2006 overhaul ownership reform. The third study focused on the 2005-2006 reform of ownership of Chinese listed firms. By collecting large-scale data covering all 64 groups of Chinese listed companies went through the reform by the end of 2006 (accounting for about 97.86% and 96.76% of the total market value of Shanghai (SSE) and Shenzhen Stock Exchange (SZSE) respectively), a comprehensive study about the ownership reform was conducted. This would be first and most comprehensive empirical study in this area. The study of separated ownership and control of listed firm is the first study conducted using the ultimate ownership concept in Chinese context.

Efectividad de los lineamientos del Project Management Institute, en la implementación del sistema de Relacionamiento con el Cliente (CRM) Siebel, caso UNE Telecomunicaciones sede Medellín

En la actualidad, las empresas de telecomunicaciones, con el gran avance de la tecnología, son conscientes de que la mejor manera de cautivar y retener a los clientes es proporcionando productos y servicios que satisfagan las necesidades de éstos de una manera rápida y oportuna -- En consecuencia, estas empresas, centran su atención en los sistemas de relacionamiento con el cliente (CRM) que están enfocados en gestionar y conservar a los clientes de una manera eficiente -- En atención a lo expuesto, se vuelve fundamental que la implementación de este tipo de sistemas se realice cumpliendo con los alcances propuestos, con el costo estipulado y en el tiempo establecido -- Esto con el fin de desarrollar ventajas competitivas en el mercado -- El objetivo principal de esta investigación, es medir la efectividad de los lineamientos propuestos por el Project Management Institute (PMI) de gestión de proyectos, en la implementación del sistema de relacionamiento con el cliente (CRM) en la compañía colombiana de telecomunicaciones UNE EPM Telecomunicaciones

Processo de Implementação do Modelo eTOM em Empresas de Telecomunicações

Nos últimos anos, a satisfação do cliente tornou-se um dos fatores críticos de sucesso de maior importância dentro das organizações. Este sucesso está diretamente ligado à lealdade dos clientes com as organizações, que resulta numa continuidade do negócio. Esta lealdade é obtida através da implementação de processos de negócio que permitam uma melhor resposta às necessidades do cliente bem como uma qualidade de serviço superior que permita obter resultados positivos no mercado da concorrência. Através da visão geral de uma metodologia virada para as empresas de telecomunicação, o eTOM (Enhanced Telecom Operations Map), demonstrou-se a importância das empresas de telecomunicação possuírem um modelo de processos de negócio que disponibilize uma linguagem dentro da organização, de modo a permitir agilizar os processo internos e os processos de interação com as partes envolvidas na value network. Tendo como base a metodologia Design Science Research, procedeu-se a criação de um conjunto de cenários de interação com o cliente, onde foram apresentadas soluções práticas na aplicação da framework eTOM. Com isto, foi demonstrada as capacidades do eTOM na implementação de processos, bem como na flexibilidade como estes poderão ser implementados. Partindo dos processos disponibilizados pela framework e com base no contexto e características da organização, foram identificados os processos que, do nosso ponto de vista, são os mais indicados para criação dos processos core da organização.

Stratégies des entreprises chinoises dans le secteur extractif dans l’Arctique

Poussée par une croissance économique rapide ces trente dernières années, la demande chinoise en matières premières a considérablement augmenté au cours de cette période. Premier importateur mondial de nombreux minerais depuis le début du XXIe siècle, la Chine, qui n’est pas un État côtier de l’Arctique, semble attentive au potentiel économique de la région, et notamment en ce qui a trait à l’exploitation des gisements miniers. Avec l’ouverture relative des accès maritimes à travers les passages arctiques, les entreprises chinoises seraient en mesure d’effectuer des économies sur les coûts de transport et pourraient plus aisément accéder aux gisements miniers du Groenland et de l’Arctique canadien. La montée en puissance de l’économie chinoise, qui s’est concrétisée depuis le début du siècle, son affirmation politique sur la scène mondiale, et sa diplomatie des ressources perçue comme agressive a contribué à développer une perception négative de la Chine au sein des opinions publiques canadiennes, danoises, groenlandaises, et islandaises. Dans un contexte de débats et d’inquiétudes sur les questions de souveraineté dans l’Arctique, les presses canadiennes, groenlandaises et danoises ont contribué à construire, dans leurs opinions publiques respectives ces dernières années, une certaine sinophobie face aux investissements directs à l’étranger chinois, qui débutent réellement en 2005. Par exemple, un sondage mené en 2015 par l’Asia Pacific Foundation of Canada faisait ressortir que près de 76% de la population canadienne était hostile à l’acquisition d’entreprises canadiennes par des entreprises chinoises, tous secteurs confondus. Au Groenland, la perspective d’opérations minières dirigées par des entreprises chinoises a provoqué l’ire des médias danois et groenlandais. Alors que certains dénoncent une stratégie géopolitique chinoise plus large dans cette région du monde, d’autres mettent l’accent sur les implications de la venue de nombreux travailleurs chinois, de même que sur les questions d’une Chine cherchant à assurer un accès à long terme aux ressources de la région, prétextant que le Groenland serait une région d’investissement majeur pour les entreprises chinoises. La Chine, par l’entremise de ses entreprises, chercherait-elle à faire main basse sur les ressources minières de l’Arctique ? L’Arctique canadien, le Groenland et le Grand Nord québécois sont-ils des territoires d’investissements majeurs pour les entreprises chinoises ? Comment les facteurs qui déterminent les choix des entreprises chinoises se sont-ils traduits dans l’Arctique ? Dans le cadre de cette recherche, trente-six entreprises et organes du gouvernement ont été consultés. Les résultats de l’enquête soulignent que ces territoires ne sont pas des régions où les entreprises chinoises investissent d’importantes sommes, mais demeurent attractifs en raison de la stabilité politique et du climat compétitif des affaires qui y règnent, ainsi que pour la qualité des ressources physiques qu’on y retrouve. Cependant, les acteurs chinois soulignent d’importants défis tels que le déficit en matière d’infrastructures maritimes et de communication dans l’Arctique, le manque d’informations sur les opportunités d’affaires, c’est le cas des projets disponibles au Groenland notamment, et les acteurs chinois soulignent également leur manque d’expérience à l’international, de même que le coût et la disponibilité de la main-d’oeuvre comme des défis importants pour les entreprises chinoises. En somme, les investissements des entreprises chinoises dans des projets miniers dans l’Arctique canadien et au Groenland s’insèrent, certes, dans les stratégies globales des entreprises chinoises qui visent à diversifier et sécuriser leurs sources d’approvisionnements. En revanche, s’il apparaît que les territoires arctiques ne sont pas des régions d’investissements majeurs pour les entreprises chinoises dans le secteur extractif, les acteurs chinois sondés raisonnent, de manière générale, selon une logique de marché et recherchent donc, pour la plupart, à assurer la rentabilité de leur entreprise par la réalisation de gains. Outre les fluctuations des prix des matières premières sur les marchés mondiaux qui affectent grandement les opérations minières globales, de nombreux facteurs dans l’Arctique tels que l’éloignement, les conditions météorologiques extrêmes, et le manque d’infrastructures augmentent considérablement le coût de faire des affaires dans le secteur minier dans l’Arctique, qui demeure un marché niche.

Sistema de referenciação geográfica

Nos dias de hoje o acesso à informação por parte das empresas é vital para o bom desempenho das suas funções. As empresas de telecomunicações não fogem à regra, a sua posição no mercado está dependente das decisões que são tomadas com base na avaliação dessa informação. Para suportar os processos de apoio à decisão é coerente recorrer-se a Data Warehouses que permitem integrar informação de diversas fontes, verificando a sua qualidade, actualização e coerência, organizando-a para um fácil acesso e consulta de vários pontos de vista. Numa empresa de telecomunicações móvel, um Data Mart geográfico baseado na informação de tráfego da companhia que pode identificar as localizações preferenciais dos utilizadores na rede é muito importante porque fornece indicadores muito úteis para o departamento de marketing e negócio da empresa de maneira a que se saiba onde e como actuar para permitir que esta se desenvolva e ganhe vantagem no mercado. ABSTRACT: Today the access to information by enterprises is vital for the company’s performance. Telecommunications companies are no exception. Their position in the market is dependent on the decisions that are taken based on the evaluation of such information. To support the decision making process Data Warehouse is today an extremely useful tool; it integrates information from different sources, checking on its validity, quality and update, coherence, organizing it for an easy access and search from various perspectives. ln a mobile telecommunications company a geographical Data Mart-based traffic information that can identify the preferential locations of users on the network is very important It provides useful indicators to the Department of Marketing and Business there by allowing you to know where and how to act and boosting the development of the company.

Obstacles for chinese and brazilian companies in the bilateral trade between China and Brazil

Brasil e a República Popular da China iniciaram a sua relação diplomática em 1974, na época, o comércio entre Brasil e China foi de apenas 17,42 milhões de dólares, 5 anos depois, em 1979, a escala deste comércio bilateral aumentou 12 pastas. Hoje em dia, o comércio bilateral entre a China e o Brasil já contava mais de 57,000 milhões de dólares USD. China tornou-se já o primeiro parceiro comercial do Brasil, e do Brasil em troca torna-se o primeiro parceiro comercial na América Latina. Esta dissertação teve como objetivo compreender os obstáculos para as PME brasileiras e chinesas no comércio entre os dois países e dar recomendações às autoridades públicas e empresas privadas sobre como superá-los. Com uma análise qualitativa, baseada em entrevistas com as empresas chinesas e brasileiras para identificar quais são os obstáculos mais graves para as empresas brasileiras e chinesas para beneficiar mais o comércio bilateral. O estudo feito pela OCDE-APEC em barreiras de internacionalização das PME é usado como um quadro para melhor identificar quais são os obstáculos mais graves no caso das PME brasileiras e chinesas.

Technology valuation within the context of transfer collaborations with Chinese machine tool companies

The point of departure for this study was a recognition of the differences in suppliers' and acquirers' judgements of the value of technology when transferred between the two, and the significant impacts of technology valuation on the establishment of technology partnerships and effectiveness of technology collaborations. The perceptions, transfer strategies and objectives, perceived benefits and assessed technology contributions as well as associated costs and risks of both suppliers and acquirers were seen to be the core to these differences. This study hypothesised that the capability embodied in technology to yield future returns makes technology valuation distinct from the process of valuing manufacturing products. The study hence has gone beyond the dimensions of cost calculation and price determination that have been discussed in the existing literature, by taking a broader view of how to achieve and share future added value from transferred technology. The core of technology valuation was argued as the evaluation of the 'quality' of the capability (technology) in generating future value and the effectiveness of the transfer arrangement for best use of such a capability. A dynamic approach comprising future value generation and realisation within the context of specific forms of collaboration was therefore adopted. The research investigations focused on the UK and China machine tool industries, where there are many technology transfer activities and the value issue has already been recognised in practice. Data were gathered from three groups: machine tool manufacturing technology suppliers in the UK and acquirers in China, and machine tool users in China. Data collecting methods included questionnaire surveys and case studies within all the three groups. The study has focused on identifying and examining the major factors affecting value as well as their interactive effects on technology valuation from both the supplier's and acquirer's point of view. The survey results showed the perceptions and the assessments of the owner's value and transfer value from the supplier's and acquirer's point of view respectively. Benefits, costs and risks related to the technology transfer were the major factors affecting the value of technology. The impacts of transfer payment on the value of technology by the sharing of financial benefits, costs and risks between partners were assessed. The close relationship between technology valuation and transfer arrangements was established by which technical requirements and strategic implications were considered. The case studies reflected the research propositions and revealed that benefits, costs and risks in the financial, technical and strategic dimensions interacted in the process of technology valuation within the context of technology collaboration. Further to the assessment of factors affecting value, a technology valuation framework was developed which suggests that technology attributes for the enhancement of contributory factors and their contributions to the realisation of transfer objectives need to be measured and compared with the associated costs and risks. The study concluded that technology valuation is a dynamic process including the generation and sharing of future value and the interactions between financial, technical and strategic achievements.

Supply Chain Adaptation of Finnish Companies in Chinese Institutional Environment

Within the last few decades of operations and supply chain management, the field has seen the rise of so called best practices, methods that will help supply chains obtain their business goals and gain a competitive edge. These methods were thought to be universal. This however is not always the case, as the surrounding business environment could have a significant impact on what will be effective in gaining competitive edge. Contingency theory states that the success of a supply chain is determined by both internal capabilities, as well as external context aligning. This creates a strategic fit, which is a major determinant of success. In order for supply chains to reach this strategic fit, they must adapt. As China has seen rapid growth and over the last few decades become one of the major economies of the world, Western companies have tried to establish themselves there, only to find that the Chinese market is extremely difficult to operate in. The aim of this thesis was to investigate from contingency theory perspective, what are the institutional factors that affect supply chain management of Finnish companies operating in China, and how do Finnish companies adapt their supply chains to better fit the Chinese institutional environment. A theoretical model was created for this thesis, in which supply chains possess resources, which can be combined in a meaningful manner to create capabilities. Both resources and capabilities are affected by the surrounding institutional environment, which forces supply chains to adapt in order to find a better strategic fit. A total of six Finnish managers from three large and three small companies operating in China were interviewed. The results indicated that the Chinese business environment is significantly different, than that of Finland or Western countries in general. Three institutional factors were identified: Confucian though, fast-paced business environment, and managing labor force. These three institutional factors made the relationship and delivery capabilities particularly important, as well as human resources, reputation, physical resources and technological resources. In conclusion, it was discovered that the Chinese institutional environment is heavily affected by Confucian thought, as well as the rapid market growth. These are the two most important institutional factors that shape the Chinese market. If supply chains wish to be successful in China, adaptation regarding these two institutional factors should yield good results.

Supply Chain Adaptation of Finnish Companies in Chinese Institutional Environment

Within the last few decades of operations and supply chain management, the field has seen the rise of so called best practices, methods that will help supply chains obtain their business goals and gain a competitive edge. These methods were thought to be universal. This however is not always the case, as the surrounding business environment could have a significant impact on what will be effective in gaining competitive edge. Contingency theory states that the success of a supply chain is determined by both internal capabilities, as well as external context aligning. This creates a strategic fit, which is a major determinant of success. In order for supply chains to reach this strategic fit, they must adapt. As China has seen rapid growth and over the last few decades become one of the major economies of the world, Western companies have tried to establish themselves there, only to find that the Chinese market is extremely difficult to operate in. The aim of this thesis was to investigate from contingency theory perspective, what are the institutional factors that affect supply chain management of Finnish companies operating in China, and how do Finnish companies adapt their supply chains to better fit the Chinese institutional environment. A theoretical model was created for this thesis, in which supply chains possess resources, which can be combined in a meaningful manner to create capabilities. Both resources and capabilities are affected by the surrounding institutional environment, which forces supply chains to adapt in order to find a better strategic fit. A total of six Finnish managers from three large and three small companies operating in China were interviewed. The results indicated that the Chinese business environment is significantly different, than that of Finland or Western countries in general. Three institutional factors were identified: Confucian though, fast-paced business environment, and managing labor force. These three institutional factors made the relationship and delivery capabilities particularly important, as well as human resources, reputation, physical resources and technological resources. In conclusion, it was discovered that the Chinese institutional environment is heavily affected by Confucian thought, as well as the rapid market growth. These are the two most important institutional factors that shape the Chinese market. If supply chains wish to be successful in China, adaptation regarding these two institutional factors should yield good results.