478 resultados para Hotels -- Màrqueting


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This study presents the results of a research on the use of financial and non-financial performance indicators used by medium and large hotels. The research was conducted in Rio Grande do Norte, a Brazilian State. The objective is to identify the usage of performance measures by these companies. Hotel industry is one of the most important sectors in the Rio Grande do Norte economy. The research takes the Balanced Scorecard as a conceptual framework, since it represents an original contribution to the literature of managerial accounting, for rethinking old issues, pointing out themes that were forgotten or badly interpreted, to discuss the requirements imposed by the economy environment, dominated by competitive companies, and increasing the understanding of the relationship between strategy and operation. The objective of the research is to investigate if the hotel managers make use of a managerial information system or not, when evaluating the performance of their business unit. The research reveals the usage of performance evaluation using a large variety of measures. Among them is worth mention: the usage of accounting profit altogether with the EVA/MVA, the process cycle time, total quality management, process transformation, strategic mission, vision, strategic measures, measures related to feedback, risk, costs, productivity, incomes, customers retention, customer satisfaction and profitability, measures using time as a component, quality of the process, cost of the processes, employees capabilities, information systems, motivation, empowerment and alignment. The research leads to the conclusion that the usage of the deriving concepts of Balanced Scorecard can improve the performance measurement systems used by hotels

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This paper aims to analyse and discuss the labour in hospitality industry, specially the hospitality trade in Ponta Negra Natal/RN, Brazil, since the tourism has increased in the city, by investigating if the tourism field is suitable for public politics programs and labour qualification. The choice for Ponta Negra is because it has become the focus of tourism development in Natal. The research was developed by using qualitative approach of investigation, by means of some procedures such as: bibliographic and empirical researches, by using questionnaires with workers and recruiting personnel of hotels, always following a theory and a reflexive descriptive attitude. This dissertation involves eight chapters: Neoliberalism and labour; Economical and spatial restructuring of Rio Grande do Norte; Public politics concerning tourism area; Tourism, graduation and qualification in hospitality industry; Qualification for tourism hospitality; Hotels: territorialization and unterritorialization; Social qualification reality of people involved in hospitality activities in Ponta Negra, Natal/RN, Brazil; and Final considerations and recommendations. Therefore, this paper intends to contribute for understanding professional qualification in hospitality trade, confronting the needs that the service requires, and mainly, in the tourism sector, which is increasing in our city, Natal

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

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This report analyses the agriculture, health and tourism sectors in Saint Lucia to assess the potential economic impacts of climate change on the sectors. The fundamental aim of this report is to assist with the development of strategies to deal with the potential impact of climate change in Saint Lucia. It also has the potential to provide essential input for identifying and preparing policies and strategies to help advance the Caribbean subregion closer to solving problems associated with climate change and attaining individual and regional sustainable development goals. Some of the key anticipated impacts of climate change for the Caribbean include elevated air and sea-surface temperatures, sea-level rise, possible changes in extreme events and a reduction in freshwater resources. The economic impact of climate change on the three sectors was estimated for the A2 and B2 IPCC scenarios until 2050. An evaluation of various adaptation strategies for each sector was also undertaken using standard evaluation techniques. The key subsectors in agriculture are expected to have mixed impacts under the A2 and B2 scenarios. Banana, fisheries and root crop outputs are expected to fall with climate change, but tree crop and vegetable production are expected to rise. In aggregate, in every decade up to 2050, these sub-sectors combined are expected to experience a gain under climate change with the highest gains under A2. By 2050, the cumulative gain under A2 is calculated as approximately US$389.35 million and approximately US$310.58 million under B2, which represents 17.93% and 14.30% of the 2008 GDP respectively. This result was unexpected and may well be attributed to the unavailability of annual data that would have informed a more robust assessment. Additionally, costs to the agriculture sector due to tropical cyclones were estimated to be $6.9 million and $6.2 million under the A2 and B2 scenarios, respectively. There are a number of possible adaptation strategies that can be employed by the agriculture sector. The most attractive adaptation options, based on the benefit-cost ratio are: (1) Designing and implementation of holistic water management plans (2) Establishment of systems of food storage and (3) Establishment of early warning systems. Government policy should focus on the development of these adaption options where they are not currently being pursued and strengthen those that have already been initiated, such as the mainstreaming of climate change issues in agricultural policy. The analysis of the health sector placed focus on gastroenteritis, schistosomiasis, ciguatera poisoning, meningococal meningitis, cardiovascular diseases, respiratory diseases and malnutrition. The results obtained for the A2 and B2 scenarios demonstrate the potential for climate change to add a substantial burden to the health system in the future, a factor that will further compound the country’s vulnerability to other anticipated impacts of climate change. Specifically, it was determined that the overall Value of Statistical Lives impacts were higher under the A2 scenario than the B2 scenario. A number of adaptation cost assumptions were employed to determine the damage cost estimates using benefit-cost analysis. The benefit-cost analysis suggests that expenditure on monitoring and information provision would be a highly efficient step in managing climate change and subsequent increases in disease incidence. Various locations in the world have developed forecasting systems for dengue fever and other vector-borne diseases that could be mirrored and implemented. Combining such macro-level policies with inexpensive micro-level behavioural changes may have the potential for pre-empting the re-establishment of dengue fever and other vector-borne epidemic cycles in Saint Lucia. Although temperature has the probability of generating significant excess mortality for cardiovascular and respiratory diseases, the power of temperature to increase mortality largely depends on the education of the population about the harmful effects of increasing temperatures and on the existing incidence of these two diseases. For these diseases it is also suggested that a mix of macro-level efforts and micro-level behavioural changes can be employed to relieve at least part of the threat that climate change poses to human health. The same principle applies for water and food-borne diseases, with the improvement of sanitation infrastructure complementing the strengthening of individual hygiene habits. The results regarding the tourism sector imply that the tourism climatic index was likely to experience a significant downward shift in Saint Lucia under the A2 as well as the B2 scenario, indicative of deterioration in the suitability of the island for tourism. It is estimated that this shift in tourism features could cost Saint Lucia about 5 times the 2009 GDP over a 40-year horizon. In addition to changes in climatic suitability for tourism, climate change is also likely to have important supply-side effects on species, ecosystems and landscapes. Two broad areas are: (1) coral reefs, due to their intimate link to tourism, and, (2) land loss, as most hotels tend to lie along the coastline. The damage related to coral reefs was estimated at US$3.4 billion (3.6 times GDP in 2009) under the A2 scenario and US$1.7 billion (1.6 times GDP in 2009) under the B2 scenario. The damage due to land loss arising from sea level rise was estimated at US$3.5 billion (3.7 times GDP) under the A2 scenario and US$3.2 billion (3.4 times GDP) under the B2 scenario. Given the potential for significant damage to the industry a large number of potential adaptation measures were considered. Out of these a short-list of 9 potential options were selected by applying 10 evaluation criteria. Using benefit-cost analyses 3 options with positive ratios were put forward: (1) increased recommended design speeds for new tourism-related structures; (2) enhanced reef monitoring systems to provide early warning alerts of bleaching events, and, (3) deployment of artificial reefs or other fish-aggregating devices. While these options had positive benefit-cost ratios, other options were also recommended based on their non-tangible benefits. These include the employment of an irrigation network that allows for the recycling of waste water, development of national evacuation and rescue plans, providing retraining for displaced tourism workers and the revision of policies related to financing national tourism offices to accommodate the new climate realities.

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This report provides an analysis and evaluation of the likely effects of climate change on the tourism sector in Montserrat. Clayton (2009) identifies three reasons why the Caribbean should be concerned about the potential effects of climate change on tourism: (a) the relatively high dependence on tourism as a source of foreign exchange and employment; (b) the intrinsic vulnerability of small islands and their infrastructure (e.g. hotels and resorts) to sea level rise and extreme climatic events (e.g. hurricanes and floods); and, (c) the high dependence of the regional tourist industry on carbon-based fuels (both to bring tourist to the region as well as to provide support services in the region). The effects of climate change are already being felt on the island. Between 1970 and 2009, there was a rise in the number of relatively hot days experienced on the island. Added to this, there was also a decline in mean precipitation over the period. Besides temperature, there is also the threat of wind speeds. Since the early 20th century, the number of hurricanes passing through the Caribbean has risen from about 5-6 per year to more than 25 in some years of the twenty-first century. In Montserrat, the estimated damage from four windstorms (including hurricanes) affecting the island was US$260 million or almost five times 2009 gross domestic product (GDP). Climate change is also likely to significantly affect coral reefs. Hoegh-Guldberg (2007) estimates that should current concentrations of carbon dioxide in the Earth’s atmosphere rise from 380ppm to 560ppm, decreases in coral calcification and growth by 40% are likely. The report attempted to quantify the likely effects of the changes in the climatic factors mentioned above. As it relates to temperature and other climatic variables, a tourism climatic index that captures the elements of climate that impact on a destination’s experience was constructed. The index was calculated using historical observations as well as those under two likely climate scenarios: A2 and B2. The results suggest that under both scenarios, the island’s key tourism climatic features will likely decline and therefore negatively impact on the destination experience of visitors. Including this tourism climatic index in a tourism demand model suggests that this would translate into losses of around 145% of GDP. As it relates to coral reefs, the value of the damage due to the loss of coral reefs was estimated at 7.6 times GDP, while the damage due to land loss for the tourism industry was 45% of GDP. The total cost of climate change for the tourism industry was therefore projected to be 9.6 times 2009 GDP over a 40-year horizon. Given the potential for significant damage to the industry, a large number of potential adaptation measures were considered. Out of these, a short-list of 9 potential options was selected using 10 evaluation criteria. These included: (a) Increasing recommended design wind speeds for new tourism-related structures; (b) Construction of water storage tanks; (c) Irrigation network that allows for the recycling of waste water; (d) Enhanced reef monitoring systems to provide early warning alerts of bleaching events; (e) Deployment of artificial reefs and fish-aggregating devices; (f) Developing national evacuation and rescue plans; (g) Introduction of alternative attractions; (h) Providing re-training for displaced tourism workers, and; (i) Revised policies related to financing national tourism offices to accommodate the new climatic realities Using cost-benefit analysis, three options were put forward as being financially viable and ready for immediate implementation: (a) Increase recommended design speeds for new tourism-related structures; (b) Enhance reef monitoring systems to provide early warning alerts of bleaching events, and; (c) Deploy artificial reefs or fish-aggregating devices. While these options had positive benefit cost ratios, other options were also recommended based on their non-tangible benefits: an irrigation network that allows for the recycling of waste water, development of national evacuation and rescue plans, providing retraining for displaced tourism workers and the revision of policies related to financing national tourism offices to accommodate the new climatic realities.

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This report provides an analysis and evaluation of the likely effects of climate change on the tourism sector in Saint Lucia. Clayton (2009) identifies three reasons why the Caribbean should be concerned about the potential effects of climate change on tourism: (a) the relatively high dependence on tourism as a source of foreign exchange and employment; (b) the intrinsic vulnerability of small islands and their infrastructure (e.g. hotels and resorts) to sea level rise and extreme climatic events (e.g. hurricanes and floods); and, (c) the high dependence of the regional tourist industry on carbon-based fuels (both to bring tourist to the region as well as to provide support services in the region). The effects of climate change are already being felt on the island. Between 1970 and 2009 there was a rise in the number of relatively hot days experienced on the island. Added to this, there was also a decline in mean precipitation over the period. In addition to temperature, there is also the threat of increased wind speeds. Since the early twentieth century, the number of hurricanes passing through the Caribbean has risen from about 5-6 per year to more than 25 in some years of the twenty-first century. In Saint Lucia, the estimated damage from 12 windstorms (including hurricanes) affecting the island was US$1 billion or about 106% of 2009 GDP. Climate change is also likely to significantly affect coral reefs. Hoegh-Guldberg (2007) estimates that should current concentrations of carbon dioxide in the Earth’s atmosphere rise from 380ppm to 560ppm, decreases in coral calcification and growth by 40% are likely. This report attempted to quantify the likely effects of the changes in the climatic factors mentioned above on the economy of Saint Lucia. As it relates to temperature and other climatic variables, a tourism climatic index that captures the elements of climate that impact on a destination’s experience was constructed. The index was calculated using historical observations, as well as those under two, likely, Special Report on Emissions Scenarios (SRES) climate scenarios: A2 and B2.

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Consiste em detectar o perfil da demanda hoteleira da cidade de Imperatriz, Maranhão, as principais motivações que levam o hóspede até lá, bem como apontar as características de sua viagem, tais como: gastos, permanência e periodicidade em que visita a cidade, além de revelar o perfil sócio-econômico. A pesquisa também traça as características da rede hoteleira, analisa a categoria dos hotéis da cidade, segundo a classificação da Embratur, analisa a geração de empregos, os serviços oferecidos pelos hotéis, assim como o fluxo desta demanda hoteleira de acordo com os meses do ano. Todos estes fatores são relevantes para a elaboração de um planejamento estratégico para o turismo de Imperatriz, como também, para as políticas do turismo da região. São dados indispensáveis, tendo em vista que o município não possui nehnum banco de dados sobre o perfil do turismo na região. O universo pesquisado foi constituído de 100% dos empreendimentos hoteleiros de Imperatriz, um total de 24 estabelecimentos.

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

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Cogeneration may be defined as the simultaneous production of electric power and useful heat from the burning of a single fuel. This technique of combined heat and power production has been applied in both the industrial and tertiary sectors. It has been mainly used because of its overall efficiency, and the guarantee of electricity with a low level of environmental impact. The compact cogeneration systems using internal combustion engine as prime movers are thoroughly applied because of the good relationship among cost and benefit obtained in such devices. The cogeneration system of this study consists of an internal combustion engine using natural gas or biogas as fuel, combined with two heat exchangers and an absorption chiller utilising water-ammonia as working mixture. This work presents an energetic and economic comparison between natural gas and biogas as fuel used for the system proposed. The results are useful to identify the feasible applications for this system, such as residential sector in isolated areas, hotels, universities etc. (C) 2014 Elsevier Ltd. All rights reserved.

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

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The research intended to analyze the adoption process of the green certification "Leadership in Energy and Environmental Design" (LEED) from the hotel sector establishments that has already adopted it. For its concretization it was proceeded a bibliographical research, secondary fact-gathering in journals, institutional sites and documentaries, and primary fact-gathering by means of semi structured interviews carried out with responsible people of the certified hotels and of the responsible entity of the certification in Brazil (Green Building Council Brazil). There were 21 interviewee, being 02 of the GBC Brazil and 19 of means of lodging (31% of the certified). For data analysis, it was utilized content analysis technique with the aid of ATLAS.ti software. The results permitted to identify the chronology of the processes of certification and the profile of the hotel categories that adopt the LEED program. Beyond that, the interviews enabled the discussion of the initial motivations for seeking the certification, as well the advantages and the obstacles perceived regarding its adoption.

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Die vorliegende Arbeit beschäftigt sich mit rechtlichen Fragestellungen rund um Bewertungs-portale im Internet. Zentrale Themen der Arbeit sind dabei die Zulässigkeit der Veröffentlichung der von den Nutzern abgegebenen Bewertungen vor dem Hintergrund möglicherweise entgegenstehender datenschutzrechtlicher Bestimmungen und der Persönlichkeitsrechte der Betroffenen. Des weiteren wird der Rechtsschutz der Betroffenen erörtert und in diesem Zusammenhang die haftungsrechtlichen Risiken der Forenbetreiber untersucht. Gegenstand der Arbeit sind dabei sowohl Online-Marktplätze wie eBay, auf denen sowohl der Bewertende als auch der Bewertete registriert und mit dem Bewertungsverfahren grundsätz-lich einverstanden sind (geschlossene Portale), als auch Portale, auf denen – oftmals unter einem Pseudonym und ohne vorherige Anmeldung – eine freie Bewertungsabgabe, zu Pro-dukteigenschaften, Dienstleistungen bis hinzu Persönlichkeitsmerkmalen des Bewerteten möglich ist (offene Portale). Einleitung und Erster Teil Nach einer Einleitung und Einführung in die Problematik werden im ersten Teil die verschie-denen Arten der Bewertungsportale kurz vorgestellt. Die Arbeit unterscheidet dabei zwischen so genannten geschlossenen Portalen (transaktionsbegleitende Portale wie eBay oder Ama-zon) auf der einen Seite und offenen Portalen (Produktbewertungsportale, Hotelbewertungs-portale und Dienstleistungsbewertungsportale) auf der anderen Seite. Zweiter Teil Im zweiten Teil geht die Arbeit der Frage nach, ob die Veröffentlichung der durch die Nutzer abgegebenen Bewertungen auf den offenen Portalen überhaupt erlaubt ist oder ob hier mögli-cherweise das Persönlichkeitsrecht der Betroffenen und hier insbesondere das Recht auf in-formationelle Selbstbestimmung in Form der datenschutzrechtlichen Bestimmungen die freie Bewertungsabgabe unzulässig werden lässt. Untersucht werden in diesem Zusammenhang im einzelnen Löschungs- bzw. Beseitigungsan-sprüche der Betroffenen aus § 35 Abs. 2 Satz 2 Nr. 1 BDSG bzw. §§ 1004 i. V. m. 823 Abs. 1 BGB (allgemeines Persönlichkeitsrecht). Die Arbeit kommt in datenschutzrechtlicher Hinsicht zu dem Schluss, dass die Bewertungen personenbezogene Daten darstellen, die den datenschutzrechtlichen Bestimmungen unterlie-gen und eine Veröffentlichung der Bewertungen nach dem im deutschen Recht geltenden da-tenschutzrechtlichen Erlaubnisvorbehalt grundsätzlich nicht in Betracht kommt. Vor dem Hintergrund dieser den tatsächlichen Gegebenheiten und Interessenlagen im Internet nicht mehr gerecht werdenden Gesetzeslage diskutiert der Autor sodann die Frage, ob die datenschutzrechtlichen Bestimmungen in diesen Fällen eine Einschränkung durch die grund-gesetzlich garantierten Informationsfreiheiten erfahren müssen. Nach einer ausführlichen Diskussion der Rechtslage, in der auf die Besonderheiten der ein-zelnen Portale eingegangen wird, kommt die Arbeit zu dem Schluss, dass die Frage der Zuläs-sigkeit der Veröffentlichung der Bewertungen von einer Interessenabwägung im Einzelfall abhängt. Als Grundsatz kann jedoch gelten: Ist die bewertete Tätigkeit oder Person in Bezug auf die bewertete Eigenschaft ohnehin einer breiten Öffentlichkeit zugänglich, erscheint eine Veröffentlichung der Daten nicht bedenklich. Dagegen wird man einen Löschungs- bzw. Be-seitigungsanspruch bejahen müssen für die Bewertungen, die Tätigkeiten oder Eigenschaften des Bewerteten, die in keinem Zusammenhang mit ihm als öffentlicher Person stehen, betref-fen. Anschließend geht die Arbeit auf die Persönlichkeitsrechte der Betroffenen und der sich hier-aus ergebenden Beseitigungs- und Unterlassungsansprüchen gemäß der §§ 1004 Abs. 1, 823 Abs. 1 BGB ein, verneint jedoch wegen dem Vorrang der spezialgesetzlichen Bestimmungen aus dem Bundesdatenschutzgesetz letztlich eine Anwendbarkeit der Anspruchsgrundlagen. Schließlich wird in diesem Teil noch kurz auf die Zulässigkeit der Bewertung juristischer Per-sonen eingegangen, die im Grundsatz bejaht wird. Dritter Teil Sofern der zweite Teil der Arbeit zu dem Schluss kommt, dass die Veröffentlichung der Be-wertungen zulässig ist, stellt sich im dritten Teil die Frage, welche Möglichkeiten das Recht dem Bewerteten bietet, gegen negative Bewertungen vorzugehen. Untersucht werden, dabei datenschutzrechtliche, deliktsrechtliche, vertragliche und wettbe-werbsrechtliche Ansprüche. Ein Schwerpunkt dieses Teils liegt in der Darstellung der aktuellen Rechtsprechung zu der Frage wann eine Bewertung eine Tatsachenbehauptung bzw. ein Werturteil darstellt und den sich hieraus ergebenden unterschiedlichen Konsequenzen für den Unterlassungsanspruch des Betroffenen. Diejenigen Bewertungen, die eine Meinungsäußerung darstellen, unterstehen dem starken Schutz der Meinungsäußerungsfreiheit. Grenze der Zulässigkeit sind hier im wesentlichen nur die Schmähkritik und Beleidigung. An Tatsachenbehautpungen dagegen sind schärfere Maßstäbe anzulegen. In diesem Zusammenhang wird der Frage nachgegangen, ob vertragliche Beziehungen zwischen den Beteiligten (Bewertenden, Bewertete und Portalbetreiber) die Meinungsäußerungsfreiheit einschränkt, was jedenfalls für die geschlossenen Portale bejaht wird. Vierter Teil Der vierte Teil der Arbeit beschäftigt sich mit den „Zu-gut-Bewertungen“. Es geht dabei um wettbewerbsrechtliche Ansprüche im Falle verdeckter Eigenbewertungen. Solche Eigenbewertungen, die unter dem Deckmantel der Pseudonymität als Werbemittel zur Imageverbesserung in entsprechenden Bewertungsportale verbreitet werden ohne den wahren Autor erkennen zu lassen, sind in wettbewerbsrechtlicher Hinsicht grundsätzlich unzulässig. Fünfter Teil Im letzten Teil der Arbeit wird schließlich der Frage nach der Verantwortlichkeit der Portal-betreiber für rechtswidrige Bewertungen nachgegangen. Zunächst wird die Feststellung getroffen, dass es sich bei den von den Nutzern abgegebenen Bewertungen um fremde Inhalte handelt und somit die Haftungsprivilegierungen der § 11 Abs. 1 TDG, § 9 Abs. 1 MDStV eingreifen, wonach die Forenbetreiber für die rechtswidrigen Bewertungen jedenfalls so lange nicht verantwortlich sind, solange sie hiervon keine Kenntnis haben. Da von dieser Haftungsprivilegierung nach der Rechtsprechung des Bundesgerichtshofs die Störerhaftung nicht umfasst ist, wird die Reichweite die Forenbetreiber aus der Störerhaftung treffenden Überwachungspflichten diskutiert. Die Arbeit kommt hier zu dem Ergebnis, dass in den Fällen, in denen dem Adressaten der Bewertung die Identität des Verfassers bekannt ist, sich die Verpflichtungen der Forenbetrei-ber auf die Beseitigung bzw. Sperrung der rechtswidrigen Bewertung beschränken. Sofern die Identität des Bewertenden unbekannt ist, haften die Forenbetreiber als Mitstörer und dem Be-troffenen stehen Unterlassungsansprüche auch gegen die Forenbetreiber zu.

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Obiettivo principale della ricerca è quello di aggiungere un tassello mancante, attraverso una nuova chiave di lettura, alla complessa attività artistico-teorica dell’artista futurista Enrico Prampolini (1894-1956). Questa tesi, oltre a riordinare e raccogliere tutto ciò che riguarda l’architettura e il rapporto di quest’ultima con le arti nell'opera di Prampolini, coglie l’occasione per puntualizzarne aspetti ancora poco esplorati, grazie anche all'analisi inedita dei documenti originali dell'artista conservati presso il CRDAV del Museo d’arte contemporanea di Roma. Partendo dall'analisi dei rapporti dell’artista modenese con le avanguardie straniere, la ricerca prosegue con la presa in esame dei manifesti, degli scritti e degli articoli noti e inediti legati alla teoria architettonica nella produzione dell’artista modenese. Il nucleo centrale della ricerca è costituito dagli elementi inediti emersi presso l’Archivio Prampolini consistenti in relazioni di progetti architettonici per un Piano urbanistico del Centro Alberghiero di Castel Fusano (1938) e per due alberghi nel centro di Roma (1938-1939). La seconda parte della ricerca si concentra sull'analisi del rapporto tra arte e architettura nel Futurismo e sul fondamentale contributo dato in tal senso da Prampolini, in particolare attraverso la “plastica murale”, come completamento dell’architettura futurista e fascista e la concezione dell’Arte Polimaterica. Nell'ultima parte della ricerca si affronta infine l'analisi del rapporto tra arte e architettura gestito in ambito istituzionale in Italia tra le due guerre, con l’emanazione, nel 1942, della legge detta “del 2%”. Aspetto finora inedito delle vicende legate alla “legge del 2%” è l'emergere del ruolo centrale di Prampolini nel contribuire al dibattito che portò alla sua approvazione, e non secondariamente nella ricerca di migliori condizioni economiche e maggiori occasioni di lavoro per gli artisti. La figura di Enrico Prampolini emerge dunque, da questa ricerca, come un nodo fondamentale per comprendere alcuni degli aspetti ancora inesplorati della cultura artistico-architettonica italiana degli anni Venti-Quaranta.

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BACKGROUND: Climate- or holiday-related seasonality in hospital admission rates is well known for many diseases. However, little research has addressed the impact of tourism on seasonality in admission rates. We therefore investigated the influence of tourism on emergency admission rates in Switzerland, where winter and summer leisure sport activities in large mountain regions can generate orthopedic injuries. METHODS: Using small area analysis, orthopedic hospital service areas (HSAo) were evaluated for seasonality in emergency admission rates. Winter sport areas were defined using guest bed accommodation rate patterns of guest houses and hotels located above 1000 meters altitude that show clear winter and summer peak seasons. Emergency admissions (years 2000-2002, n = 135'460) of local and nonlocal HSAo residents were evaluated. HSAo were grouped according to their area type (regular or winter sport area) and monthly analyses of admission rates were performed. RESULTS: Of HSAo within the defined winter sport areas 70.8% show a seasonal, summer-winter peak hospital admission rate pattern and only 1 HSAo outside the defined winter sport areas shows such a pattern. Seasonal hospital admission rates in HSAo in winter sport areas can be up to 4 times higher in winter than the intermediate seasons, and they are almost entirely due to admissions of nonlocal residents. These nonlocal residents are in general -and especially in winter- younger than local residents, and nonlocal residents have a shorter length of stay in winter sport than in regular areas. The overall geographic distribution of nonlocal residents admitted for emergencies shows highest rates during the winter as well as the summer in the winter sport areas. CONCLUSION: Small area analysis using orthopedic hospital service areas is a reliable method for the evaluation of seasonality in hospital admission rates. In Switzerland, HSAo defined as winter sport areas show a clear seasonal fluctuation in admission rates of only nonlocal residents, whereas HSAo defined as regular, non-winter sport areas do not show such seasonality. We conclude that leisure sport, and especially ski/snowboard tourism demands great flexibility in hospital beds, staff and resource planning in these areas.

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Augmented reality (AR) is been increasingly used in mobile devices. Most of the available applications are set to work outdoors, mainly due to the availability of a reliable positioning system. Nevertheless, indoor (smart) spaces offer a lot of opportunities of creating new service concepts. In particular, in this paper we explore the applicability of mobile AR to hospitality environments (hotels and similar establishments). From the state-of-the-art of technologies and applications, a portfolio of services has been identified and a prototype using off-the-shelf technologies has been designed. Our objective is to identify the next technological challenges to overcome in order to have suitable underlying infrastructures and innovative services which enhance the traveller?s experience.