Measurement of social value creation with non-financial measures

This research examines the concept of social entrepreneurship which is a fairly new business model. In the field of business it has become increasingly popular in recent years. The growing awareness of the environment and concrete examples of impact created by social entrepreneurship have encouraged entrepreneurs to address social problems. Society’s failures are tried to redress as a result of business activities. The purpose of doing business is necessarily no longer generating just profits but business is run in order to make a social change with the profit gained from the operations. Successful social entrepreneurship requires a specific nature, constant creativity and strong desire to make a social change. It requires constant balancing between two major objectives: both financial and non-financial issues need to be considered, but not at the expense of another. While aiming at the social purpose, the business needs to be run in highly competitive markets. Therefore, both factors need equally be integrated into an organization as they are complementary, not exclusionary. Business does not exist without society and society cannot go forward without business. Social entrepreneurship, its value creation, measurement tools and reporting practices are under discussion in this research. An extensive theoretical basis is covered and used to support the findings coming out of the researched case enterprises. The most attention is focused on the concept of Social Return on Investment. The case enterprises are analyzed through the SROI process. Social enterprises are mostly small or medium sized. Naturally this sets some limitations in implementing measurement tools. The question of resources requires the most attention and therefore sets the biggest constraints. However, the size of the company does not determine all – the nature of business and the type of social purpose need to be considered always. The mission may be so concrete and transparent that in all cases any kind of measurement would be useless. Implementing measurement tools may be of great benefit – or a huge financial burden. Thus, the very first thing to carefully consider is the possible need of measuring value creation.

Digitalisaatio ja kuljettajakoulutusyrittäjyys

Digitalisaation myötä myös liikenteestä tulee yhä älykkäämpää. Valtiovalta purkaa sääntelyä ja sallii digitaalisten menetelmien laajempaa käyttöä. Kuljettajakoulutusta pidetään toimialana kuitenkin hyvin konventionaalisena. Diplomityön tarkoituksena on tutkia, mitä digitalisaatio tarkoittaa kuljettajakoulutusyritysten liiketoimintamalleille. Empiiristä aineistoa saatiin teemahaastatteluin ja aineistoa analysoitiin laadullisin menetelmin. Työssä esitellään alan vahvuudet, heikkoudet, mahdollisuudet ja uhat sekä tulevaisuuden skenaariot. Digitalisaatio aiheuttaa merkittäviä muutoksia kuljettajakoulutusalan yrityksille. Auto ei ole enää entisenlainen statussymboli eikä rahan käytön kohde. Digitaaliajan ihmiset eivät aina kaipaa fyysistä liikkumista, kun vielä kivijalkakaupatkin vähenevät. Ajokorttia ei useinkaan koeta välttämättömäksi aikuistumisriitiksi. Uusi teknologia voi kuitenkin radikaalisti parantaa alan yritysten suorituskykyä: palvelut muuttuvat ajasta ja paikasta riippumattomiksi sekä skaalautuviksi. Kuluttajien kannalta digitalisaatio puolestaan parantaa asiakaslähtöisyyttä. Alan liiketoimintamallien kehittymiseen vaikuttaa neljä taustavoimaa: digitalisaatio, perinteet, sääntely ja yrittäjyys. Liiketoimintamalli sisältää opetukselliset ydintoiminnot, sisäiset prosessit, liiketoiminnan tukitoiminnot ja arvoehdotuksen asiakkaalle. Liiketoiminnan kehittäminen vastaamaan digitalisaation vaatimuksia edellyttää proaktiivista innovaatiostrategiaa. Siihen perustuvien innovaatiomenetelmien avulla yritys voi kehittää liiketoimintamalliaan digitalisaation tarjoamien ja tiedon asymmetriasta kumpuavien mahdollisuuksien hyödyntämiseksi.

Uudella liiketoimintamallilla palloiluhalli menestykseen?

Tutkimuksen tarkoituksena on selvittää, voisiko uudella Keravan seudulle mahdollisesti rakennettavalla palloiluhallilla olla mahdollisuuksia erottautua kilpailijoistaan ja sitä kautta menestyä. Tutkimusta varten haastateltiin kolmea eri yritystä jotka toimivat eri puolella Suomea. Palloiluhalliyritykset tuottavat voittoa ja mahdollistavat toiminnan kehittämisen pitkällä aikavälillä. Liiketoimintamalleja ei kuitenkaan ole järjestelmällisesti mietitty, joten sitä kautta on saavutettavissa uusia mahdollisuuksia. Täydellisellä liiketoimintamallilla on mahdollista saada palloiluhalli vielä entistä paremmin tuottavaksi ja sitä kautta menestyväksi.

Elintarvikeverkkokaupan haasteet ja mahdollisuudet Suomessa

Tutkimuksen tavoitteena on kartoittaa elintarvikeverkkokaupan kohtaamat haasteet Suomessa ja sitä kautta selvittää miksi elintarvikeverkkokaupat eivät ole saavuttaneet jalansijaa muiden verkkokauppojen tavoin. Tavoitteena on lisäksi selvittää, mitkä ovat elintarvikeverkkokaupan tärkeimmät kehityskohteet sekä haasteet ja mahdollisuudet tulevaisuudessa. Ruokakaupat hallitsevat maailman suurimpien yritysten listaa, mutta niiden verkkokauppatoiminta on vielä hyvin pienimuotoista. Erityisesti Suomessa elintarvikeverkkokauppa on hyvin rajoittunutta ja kilpailu olematonta verrattuna esimerkiksi elektroniikan tai kirjojen verkkokauppaan. Vuodesta 2010 vuoteen 2014 mennessä elintarvikkeiden ostaminen verkosta onkin kasvanut yli 500 prosenttia. Suuresta kasvusta huolimatta verkkokaupasta ostetun ruoan osuus Suomen koko päivittäistavarakaupasta on tällä hetkellä alle puoli prosenttia, joka vastaa yhden pienen lähikaupan vuosimyyntiä. Elintarvikeverkkokaupan laajentumisen esteenä on useita haasteita, jotka ovat tiivstetty tutkimuksen lopussa. Lähes koko elintarvikeverkkokaupan kokonaisprosessi vaatii kehitystä, jotta läpäisykykyä saadaan tehostettua. Prosessin sisäisesti suurimmaksi kehityskohteeksi osoittautuu keräilyteknologian kehitys. Se tulee olemaan toiminto, joka onnistuessaan vauhdittaa alan kasvua tai epäonnistuessaan hidastaa alan kehitystä. Tutkimuksen perusteella elintarvikeverkkokaupan tulevaisuus näyttää kuitenkin valoisalta.

Future of Internet News Portals after the Case of Delfi

The thesis analyzes liability of Internet news portals for third-party defamatory comments. After the case of Delfi AS v. Estonia, decided by the Grand Chamber of the European Court of Human Rights on 16 June 2015, a portal can be held liable for user-generated unlawful comments. The thesis aims at exploring consequences of the case of Delfi for Internet news portals’ business model. The model is described as a mixture of two modes of information production: traditional industrial information economy and new networked information economy. Additionally, the model has a generative comment environment. I name this model “the Delfian model”. The thesis analyzes three possible strategies which portals will likely apply in the nearest future. I will discuss these strategies from two perspectives: first, how each strategy can affect the Delfian model and, second, how changes in the model can, in their turn, affect freedom of expression. The thesis is based on the analysis of case law, legal, and law and economics literature. I follow the law and technology approach in the vein of ideas developed by Lawrence Lessig, Yochai Benkler and Jonathan Zittrain. The Delfian model is researched as an example of a local battle between industrial and networked information economy modes. The thesis concludes that this local battle is lost because the Delfian model has to be replaced with a new walled-garden model. Such a change can seriously endanger freedom of expression.

Internet liiketoimintaa muuttavana voimana - sähköisen ja perinteisen liiketoiminnan menestystekijät nykyisessä toimintaympäristössä

Päätavoitteena tässä tutkielmassa on selvittää, mitkä ovat perinteisen ja sähköisen liiketoiminnan menestystekijät nykyisessä toimintaympäristössä. Lisäksi tavoitteena on esitellä perinteisen liiketoiminnan ominaispiirteitä sekä sitä, miten Internet muuttaa näitä. Tavoitteena on myös tarkastella, miten perinteinen B2C -pienyritys voi hyödyntää Internetiä liiketoiminnassaan.

Interactions of decision mechanisms in an entrepreneurial firm’s journey to become a major player in its industry

This study discusses the interactions of different decision-making mechanisms in the process of change of a successful entrepreneurial dairy firm in Vietnam. The purpose of the study is to construct a theoretical framework, which explains the interactions between effectual and causal decision-making processes in different phases of business, and to provide a real life example with practical recommendations for entrepreneurs and managers. In order to achieve this purpose, a preliminary theoretical framework was built, using process theories applied to different decision making modes, referred to as causation and effectuation. The case was studied through ethnographic research method, with three semi-structured interviews, one unstructured interview, secondary data and observations within four months in 2013-2014. After the data was analyzed, a modified framework was drawn from the result. The finding of this study shows that there was an interaction between effectual and causal decision-making processes in different stages of the company’s development. The entrepreneur applied effectual decision-making process to develop a unique business model and a new dairy market segment. However, when a new market demand arose, the company’s resources became insufficient, they thus had to shift to causation process to adapt to market change. Simultaneously, with better-accumulated resources, the entrepreneur continued the effectuation process to create another brand new dairy market segment. This study, thus, contributes to effectuation theory, emphasizing the necessity of combining effectual and causal decision-making processes in different phases of business. It is suggested that business would develop with an effectual process until a business model is viable for growth. It continues to use this process up to a certain degree. When the market changes, the company needs to collect more means to adapt to the changes. They need to set new goals and this is a shift to the use of causal process, which builds on prediction. It uses goals and teleology as driving mechanisms and tries to exploit and fill potential resource gaps to achieve these goals. At the same time, there are new iterations that look to establish new lines or types of business with the given means, which are now well established. This again employs effectual mechanisms, which are based on evolutionary process, until they reach the stage of viable tested business model. Moreover, this study hopes to provide know-how to entrepreneurs and managers of small companies in similar situations, suggesting how to combine effectual and causal decision-making processes to deal with various circumstances in different times.

Earning logics of a portal solution for a medical device manufacturer

The need behind this thesis was in the development of a more modern earning logic for a pelvic floor muscle home training device to which a portal solution is going to be introduced as a part of new upgraded version of the device. The goal is to offer useful guidelines and recommendations for the medical device manufacturer to use in the process of creating the new business model around the new product version. In the theoretical part of this thesis, the used theoretical frameworks for business model generation and pricing models are presented. The special characteristics of healthcare technology industry are also introduced as initial data for the empirical part. The empirical data is collected via interviews and meetings from both inside and outside of the company to gain a comprehensive picture of the issue at hand. The needed changes in the business model as well as possible pricing options are gone through in the empirical chapters with the main focus being on the incoming revenue streams and pricing. As results of the thesis recommendations are presented for the changes that are needed in the business model after the introduction of the portal solution. The results of this thesis can be used for finishing the development process of the new version of the device and especially the earning logic of it.

Viability of part cargoes in tramp shipping company’s routing and scheduling decisions

Operational excellence of individual tramp shipping companies is important in today’s market, where competition is intense, freight revenues are modest and capital costs high due to global financial crisis, and tighter regulatory framework is generating additional costs and challenges to the industry. This thesis concentrates on tramp shipping, where a tramp operator in a form of an individual case company, specialized in short-sea shipping activities in the Baltic Sea region, is searching ways to map their current fleet operations and better understand potential ways to improve the overall routing and scheduling decisions. The research problem is related to tramp fleet planning where several cargoes are carried on board at the same time, which are here systematically referred to as part cargoes. The purpose is to determine the pivotal dimensions and characteristics of these part cargo operations in tramp shipping, and offer both the individual case company and wider research community better understanding of potential risks and benefits related to utilization of part cargo operations. A mixed method research approach is utilized in this research, as the objectives are related to complex, real-life business practices in the field of supply chain management and more specifically, maritime logistics. A quantitative analysis of different voyage scenarios is executed, including alternative voyage legs with varying cost structure and customer involvement. An on-line-based questionnaire designed and prepared by case company’s decision group again provides desired data of predominant attitudes and views of most important industrial customers regarding the part cargo-related operations and potential future utilization of this business model. The results gained from these quantitative methods are complied with qualitative data collection tools, along with suitable secondary data sources. Based on results and logical analysis of different data sources, a framework for characterizing the different aspects of part cargo operations is developed, utilizing both existing research and empirical investigation of the phenomenon. As conclusions, part cargoes have the ability to be part of viable fleet operations, and even increase flexibility among the fleet to a certain extent. Naturally, several hinderers for this development is recognized as well, such as potential issues with information gathering and sharing, inefficient port activities, and increased transit times.

Les risques découlant de la diffusion sur les plateformes néomédiatiques du point de vue des producteurs audiovisuels

La diffusion sur les plateformes néomédiatiques d’œuvres audiovisuelles, comme les sites Internet des télédiffuseurs ou des webdiffuseurs, la vidéo sur demande, la télévision mobile ou la webdistribution, modifie les risques que les producteurs audiovisuels doivent gérer normalement sur les plateformes traditionnelles, comme la télévision. La mutation des risques découle de quatre sources en particulier, soit du marché, des pratiques d’affaires, des lois et règlements et des techniques elles-mêmes. Ces sources peuvent également induire des normes pouvant constituer un cadre juridique afin de moduler ou éliminer les risques. Le présent mémoire analyse les risques encourus lors de la diffusion sur les plateformes néomédiatiques d’œuvres audiovisuelles du point de vue des producteurs par l’entremise du processus de gestion de risques. Il identifie et recense ainsi les risques en mutation et les nouveaux risques auxquels les producteurs sont confrontés. Puis, les risques identifiés y sont définis et le cadre juridique est abordé dans le contexte de la mise en œuvre d’une stratégie de gestion de risques et des mesures afin d’atténuer ou d’éviter les risques encourus par les activités de production et d’exploitation des producteurs.

Individual Decision-Making and Inflation Persistence

The traditional task of a central bank is to preserve price stability and, in doing so, not to impair the real economy more than necessary. To meet this challenge, it is of great relevance whether inflation is only driven by inflation expectations and the current output gap or whether it is, in addition, influenced by past inflation. In the former case, as described by the New Keynesian Phillips curve, the central bank can immediately and simultaneously achieve price stability and equilibrium output, the so-called ‘divine coincidence’ (Blanchard and Galí 2007). In the latter case, the achievement of price stability is costly in terms of output and will be pursued over several periods. Similarly, it is important to distinguish this latter case, which describes ‘intrinsic’ inflation persistence, from that of ‘extrinsic’ inflation persistence, where the sluggishness of inflation is not a ‘structural’ feature of the economy but merely ‘inherited’ from the sluggishness of the other driving forces, inflation expectations and output. ‘Extrinsic’ inflation persistence is usually considered to be the less challenging case, as policy-makers are supposed to fight against the persistence in the driving forces, especially to reduce the stickiness of inflation expectations by a credible monetary policy, in order to reestablish the ‘divine coincidence’. The scope of this dissertation is to contribute to the vast literature and ongoing discussion on inflation persistence: Chapter 1 describes the policy consequences of inflation persistence and summarizes the empirical and theoretical literature. Chapter 2 compares two models of staggered price setting, one with a fixed two-period duration and the other with a stochastic duration of prices. I show that in an economy with a timeless optimizing central bank the model with the two-period alternating price-setting (for most parameter values) leads to more persistent inflation than the model with stochastic price duration. This result amends earlier work by Kiley (2002) who found that the model with stochastic price duration generates more persistent inflation in response to an exogenous monetary shock. Chapter 3 extends the two-period alternating price-setting model to the case of 3- and 4-period price durations. This results in a more complex Phillips curve with a negative impact of past inflation on current inflation. As simulations show, this multi-period Phillips curve generates a too low degree of autocorrelation and too early turnings points of inflation and is outperformed by a simple Hybrid Phillips curve. Chapter 4 starts from the critique of Driscoll and Holden (2003) on the relative real-wage model of Fuhrer and Moore (1995). While taking the critique seriously that Fuhrer and Moore’s model will collapse to a much simpler one without intrinsic inflation persistence if one takes their arguments literally, I extend the model by a term for inequality aversion. This model extension is not only in line with experimental evidence but results in a Hybrid Phillips curve with inflation persistence that is observably equivalent to that presented by Fuhrer and Moore (1995). In chapter 5, I present a model that especially allows to study the relationship between fairness attitudes and time preference (impatience). In the model, two individuals take decisions in two subsequent periods. In period 1, both individuals are endowed with resources and are able to donate a share of their resources to the other individual. In period 2, the two individuals might join in a common production after having bargained on the split of its output. The size of the production output depends on the relative share of resources at the end of period 1 as the human capital of the individuals, which is built by means of their resources, cannot fully be substituted one against each other. Therefore, it might be rational for a well-endowed individual in period 1 to act in a seemingly ‘fair’ manner and to donate own resources to its poorer counterpart. This decision also depends on the individuals’ impatience which is induced by the small but positive probability that production is not possible in period 2. As a general result, the individuals in the model economy are more likely to behave in a ‘fair’ manner, i.e., to donate resources to the other individual, the lower their own impatience and the higher the productivity of the other individual. As the (seemingly) ‘fair’ behavior is modelled as an endogenous outcome and as it is related to the aspect of time preference, the presented framework might help to further integrate behavioral economics and macroeconomics.

Pan Pa" Ya! : inédito caso de franquicias

El modelo de franquicia ha evolucionado desde su inicio en Estados Unidos, en 1862, por Singer Sewing Machine Company debido a la necesidad de superar los problemas de distribución y cobertura de sus productos. Diversas empresas decidieron seguir con este modelo ya que sus ventajas eran mayores para penetrar mercados nuevos. Un claro exponente de la optimización de este modelo es McDonald"s que tiene más de 25.4651 franquicias en 126 países, pero para que se diera esta expansión contaron con criterios propios del modelo de franquicia que garantizan el éxito, los cuales son: estandarización de procesos y procedimientos (consignados en manuales), un "Know How" diferenciador, una marca consolidada, un plan de expansión estratégico y un modelo de negocio característico; tales variables son insustituibles para el desarrollo satisfactorio del modelo de franquicia. A nivel Colombia el primer acercamiento de franquicia lo dio la multinacional Burger King en 1980, pero luego las empresas colombianas decidieron seguir este modelo siendo Kokoriko la pionera seguida de Presto y Frisby. Una de las empresas que utiliza el modelo de franquicias en Colombia es Pan Pa" Ya!, pero es una franquicia diferente, se llama Franquicia financiera, ya que el franquiciado solo es un inversionista que aporta el capital, pero la administración esta a cargo del franquiciador. La empresa empezó utilizando el modelo tradicional de franquicia, pero este no fue exitoso debido a que los procesos no estaban totalmente estandarizados, no existía la tecnología del pan congelado y el proceso de supervisión de los locales franquiciados era muy difícil. Hoy, la situación ha cambiado y la empresa está estudiando si continuar con el modelo de franquicia financiera o volver al modelo tradicional de franquicia.

Un nuevo enfoque organizacional para Colombia como solución al problema socio-económico de las personas en proceso de reintegración

Como solución al problema socio-económico de las poblaciones que tienden a la vulnerabilidad en Colombia, se plantea un modelo de empresa sustentable; se trata de partir de una inter-dependencia entre la responsabilidad social empresarial y la cadena de valor, logrando establecer enlaces de integración horizontal y vertical, para así ayudar a crear, fomentar y hacer crecer dentro de estas cadena, a microempresas conformadas por las minorías más vulnerables social y económicamente de nuestro país, aplicándolo en una primera instancia, como modelo piloto, a las personas en proceso de reintegración de los grupos armados ilegales, de manera que el modelo sea viable, soportable y equitativo, y genere cuenta de resultados a futuro para las organizaciones de tipo social, financiero y ambiental.

Estudio de factibilidad de expendio de bebidas frescas de origen natural

En el presente documento se mostraran todos los análisis y estudios realizados para determinar la factibilidad de un negocio de expendio minorista de bebidas y alimentos denominada “Bar frutal” ó ”Juice Bar , específicamente para ofrecer bebidas frescas y nutritivas de origen frutal, a las cuales se le da la opción de adicionarles suplementos vitamínicos benéficos para la salud y ser acompañadas de alimentos saludables y nutritivos. El establecimiento pretende promover un estilo de vida a través de una alimentación sana y balanceada. El proyecto incluiría líneas de alimentos que funcionaran como acompañamiento a los batidos, que por su preparación y sus características cumplirán estrictamente con el concepto de saludable y nutritivo. El bar frutal ofrece la opción de poder refrescarse y al mismo tiempo nutrirse, con la opción de adquirir suplementos nutricionales como vitaminas, minerales y proteínas. Los principales productos que se van a ofrecer serían granizados, batidos y bebidas no alcohólicas preparadas a base de mezclas de frutas naturales, con posibilidad de adicionar ingredientes naturales como soya, yogurt, leche, miel y complementos nutricionales como hierro, vitaminas y proteínas entre otros complementos vitamínicos. La compañía va a seguir un modelo de negocio de procesamiento de bebidas y alimentos de forma inmediata, cuya distribución será selectiva y directa. El objeto de este documento se limita a mostrar la metodología desarrollada para la evaluación de factibilidad financiera de la operación del primer punto de venta en la ciudad de Bogotá, y las razones por las cuales el proyecto es factible financieramente.