HR attributions and the dual commitment of outsourced IT workers

Purpose – Outsourced information technology (IT) workers establish two different employment relationships: one with the outsourcing company that hires them and another with the client organization where they work daily. The attitudes that an employee has towards both organisations may be influenced by the interpretations or attributions that employees make about the reasons behind the human resource (HR) management practices implemented by the outsourcing company. This paper aims to propose that commitment‐focused HR attributions are positively and control‐focused HR attributions are negatively related to the affective commitment to the client organization, through the affective commitment to the outsourcing company. Design/methodology/approach – These hypotheses were tested with a sample of 158 highly skilled outsourced employees from the IT sector. Data were analyzed with structural equation modeling (SEM). Findings – The paper's hypotheses were supported. It can conclude that, if an employee interprets the HR practices as part of a commitment‐focused strategy of the outsourcing company, it has clear attitudinal benefits. The study found that the relationship between HR attributions and the commitment to the client organization is mediated by the commitment to the outsourcing company. Practical implications – These findings hint at the critical role of outsourcing companies in managing the careers of these highly marketable employees. Originality/value – This paper is the first to apply the concept of HR attributions to contingent employment literature in general and to outsourced IT workers in particular.

Marketing de serviços na indústria de tecnologia da informação - novos desafios e oportunidades

A economia mundial neste final de século apresenta duas tendências que impactam significativamente nos conceitos e práticas de marketing: a predominância do setor de serviços no PIB das economias; e a tecnologia da informação como um dos setores mais dinâmicos e alavancadores de crescimento econômico. Na literatura brasileira há escassez de estudos recentes que reflitam sobre as especificidades do marketing de serviços nas indústrias de tecnologia, e sobre o conteúdo dos programas de formação profissional e gerencial, ajustados às necessidades desta indústria, que apresenta acelerada taxa de mudança, inovação e obsolescência. O presente estudo reflete sobre estes novos desafios e oportunidades, de modo a gerar conhecimento que contribua para a prática e o ensino da gestão de marketing no Brasil.

Piraí digital e a teoria ator-rede: a trajetória de inclusão e desenvolvimento de Piraí

A cidade de Piraí, no estado do Rio de Janeiro, Brasil, é palco do programa Piraí Digital, um leque de iniciativas, em cinco áreas de atuação – governo, educação, saúde, negócios e cidadania –, com o objetivo de vencer a exclusão digital no município e contribuir para seu desenvolvimento. O programa foi estudado por meio da associação entre um modelo heurístico para análise da inclusão digital e a Teoria Ator-Rede (ANT). O trabalho apresenta a descrição da evolução do programa segundo os atores que o construíram. Entre 1997 e 2009, Piraí Digital contribuiu para uma série de mudanças positivas em Piraí, notadamente nas áreas de educação, a qual adotou a computação 1:1 em toda a rede municipal no ano de 2009; saúde, que utiliza a estrutura de rede de computadores e internet da cidade para disseminar seus sistemas; e governo, onde a administração pública teve ganhos de produtividade e arrecadação por meio da informatização da máquina administrativa. O estudo de Piraí Digital permite compreender a importância da associação de artefatos – rede de computadores, telecentros, Planos Diretores e outros – e das pessoas nos esforços para vencer a exclusão digital e contribuir para o desenvolvimento local. Explorando o contraste entre a grande notoriedade de Piraí Digital fora do município e o baixo conhecimento do programa pela população local, o autor faz a analogia com uma obra de saneamento, pouco conhecida e visível, mas essencial para a população. Em Piraí, o saneamento digital está pronto, com bits jorrando das torneiras nas escolas e a saúde se beneficiando da TI para escoar seu fluxo de informações para benefício dos cidadãos piraienses.

Gestão institucional no ensino superior apoiada pelo uso de tecnologia de informação

O objetivo principal desta pesquisa consiste em identificar os impactos do uso de Tecnologia de Informação (TI) e os possíveis benefícios dele decorrentes na gestão institucional no ensino superior. Verifica-se que o ensino superior, em âmbito mundial, vem passando por uma série de mudanças resultantes, principalmente, do processo de globalização, do avanço e da democratização de acesso à TI. Postula-se que o uso de TI em diferentes contextos organizacionais pode promover a percepção de certos benefícios, geralmente vinculados ao ganho de performance, à integração das informações e ao acesso a uma série de dados indispensáveis ao processo de gestão. Com o intuito de estabelecer uma maior compreensão acerca da gestão institucional no ensino superior, foram indicados os processos de gestão institucional, de gestão acadêmica e de gestão administrativa, tendo como base o modelo das dimensões e dos componentes da educação. Quanto à gestão institucional no ensino superior apoiada pelo uso de TI, foram identificados os níveis de uso de TI nas instituições que serviram de base para o desenvolvimento da pesquisa e os benefícios dele decorrentes. Ao final da tese, verifica-se que o uso de TI é fundamental para a integração da gestão acadêmica e da gestão administrativa e pode agregar certos benefícios à gestão institucional no ensino superior, tais como flexibilidade, inovação, qualidade, produtividade e otimização de custos.

Fatores críticos de sucesso como antecedentes da aceitação de um sistema de informação em uma universidade federal

In recent decades the public sector comes under pressure in order to improve its performance. The use of Information Technology (IT) has been a tool increasingly used in reaching that goal. Thus, it has become an important issue in public organizations, particularly in institutions of higher education, determine which factors influence the acceptance and use of technology, impacting on the success of its implementation and the desired organizational results. The Technology Acceptance Model - TAM was used as the basis for this study and is based on the constructs perceived usefulness and perceived ease of use. However, when it comes to integrated management systems due to the complexity of its implementation,organizational factors were added to thus seek further explanation of the acceptance of such systems. Thus, added to the model five TAM constructs related to critical success factors in implementing ERP systems, they are: support of top management, communication, training, cooperation, and technological complexity (BUENO and SALMERON, 2008). Based on the foregoing, launches the following research problem: What factors influence the acceptance and use of SIE / module academic at the Federal University of Para, from the users' perception of teachers and technicians? The purpose of this study was to identify the influence of organizational factors, and behavioral antecedents of behavioral intention to use the SIE / module academic UFPA in the perspective of teachers and technical users. This is applied research, exploratory and descriptive, quantitative with the implementation of a survey, and data collection occurred through a structured questionnaire applied to a sample of 229 teachers and 30 technical and administrative staff. Data analysis was carried out through descriptive statistics and structural equation modeling with the technique of partial least squares (PLS). Effected primarily to assess the measurement model, which were verified reliability, convergent and discriminant validity for all indicators and constructs. Then the structural model was analyzed using the bootstrap resampling technique like. In assessing statistical significance, all hypotheses were supported. The coefficient of determination (R ²) was high or average in five of the six endogenous variables, so the model explains 47.3% of the variation in behavioral intention. It is noteworthy that among the antecedents of behavioral intention (BI) analyzed in this study, perceived usefulness is the variable that has a greater effect on behavioral intention, followed by ease of use (PEU) and attitude (AT). Among the organizational aspects (critical success factors) studied technological complexity (TC) and training (ERT) were those with greatest effect on behavioral intention to use, although these effects were lower than those produced by behavioral factors (originating from TAM). It is pointed out further that the support of senior management (TMS) showed, among all variables, the least effect on the intention to use (BI) and was followed by communications (COM) and cooperation (CO), which exert a low effect on behavioral intention (BI). Therefore, as other studies on the TAM constructs were adequate for the present research. Thus, the study contributed towards proving evidence that the Technology Acceptance Model can be applied to predict the acceptance of integrated management systems, even in public. Keywords: Technology

Uso da internet em ambiente acadêmico :estudo com docentes em institruição de educação tecnológica no Brasi

The last decade, characterized by the vertiginous growth of the computers worldwide net, brought radical changes in the use of the information and communication. Internet s use at business world has been largely studied; however, few are the researches about the academic use of this technology, mainly if we take into consideration institutions of technologic education. In this context, this research made an analysis of internet s use in a technologic education institution in Brazil, analyzing, in particular, the Centro Federal de Educação Tecnológica do Rio Grande do Norte CEFET/RN for that standard use of this Information Technology (IT) tools and, at the same time, studying the determinant factors of this use. To reach the considered objectives, a survey research was effected, be given data collected daily through the research s questionnaire application to 150 teachers who answered a set of closed and scaled questions. The quantitative data were qualitatively analyzed, arriving a some significant results related to the standard use and the factors that influenced in the use of these Internet technologies, like: the age scale, the exposition s to the computer level, the area of academic graduation, the area of knowledge where acts and the title, exert significant influence in the academic use of Internet between the professors

Prospecção e formação no domínio das competências e habilidades em tecnologia da informação: o caso do projeto metrópole digital em Natal/RN

This study deals with cognitive competences and abilities that are relevant to selection and education regarding Information Technology (IT). These competences relate to problem solving, decision making, and practical intelligence that regard scholar and extracurricular knowledge mobilization. The research aimed to contribute for the improvement of a selection instrument, consisting of five arrays of skills (dealing with objectives and prospection), as well as the development and comprehension of those skills that are involved in IT education. This is done by means of an analysis on the selection instrument used in the first selective process that occurred at Metropole Digital an Institute at the Federal University of Rio Grande do Norte in Brazil. This was evaluated aiming to acknowledge IT education (with basic training and emphasis on Web programming and electronics). The methodology used was of quantitative method involving performance scores relating education delivery. An Anova analysis of variance was done along with descriptive analysis involving socioeconomic data that was not observed in the meaningful relations between parental instruction and student performance in the graduate course. These analyses were able to point out the importance and need of the policies for vacancy reservation on behalf of public school students. A Spearman correlation analysis was done considering the instrument selection performance in the training course. The instrument is presented as a predictor that is significantly moderate and presents a good performance in the course as a whole. A Cluster and Regression analysis was also realized in the process. The first analysis allowed finding performance groups (Clusters) that ranged from medium and inferior. The regression analysis was able to point out association amongst criterion variables and the (average performance in basic and advanced modules) and explanatory (five matrixes). Regression analysis indicated that matrix 1 and matrix 3 were pointed out as being the strongest ones. In all the above analysis, the correlation between the instrument and the course was considered moderate. Thus this can be related in some of the aspects present in the course such as emphasis on evaluation itself as well as in technical contents and practical skills (educational ones) and competences and selection skills. It is known that the mediation of technological artifact in cultural context can foster the development of skills and abilities relevant to IT training. This study provides subsidies to reflect on the adoption of selection instrument and IT training in the Institute. Thus the research offers means to achieve a interdisciplinary discussion and enriching of areas such as Psychology and Information Technology; all of which regarding competencies and skills relevant in IT training

Formação do administrador de empresas: desenvolvendo projetos de trabalho com o uso das tecnologias de informação e comunicação (TIC)

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Uso do Google mapas como recurso didático para mapeamento do espaço local por crianças do ensino fundamental I da cidade de Ouro Fino/MG

Pós-graduação em Geografia - IGCE

A evolução na prática da educação: o uso das mídias como ferramentas no ensino/aprendizagem da educação matemática

It is possible to note that the teaching done in the usual way goes against the language of youth today. It is essential that there be incentives and subsidies regarding the use of such media, whether the responsible government agencies and their members, be they principals and teachers, so there is a reform in the existing educational models and teaching. Currently, teaching is in a purely encyclopedic context of teaching models with pre-defined, ignoring the teaching based on the context in which the student lives (ethnomathematics). The objective of this work is to show how the use of audiovisual best known, such as newspapers, magazines, TV and computers can assist in teaching and learning of mathematics education, making teaching more enjoyable and inserted into the day-to-day student