NH90-helikopterin soveltuvuus Personnel Recovery –operaation suorittamiseen

Tutkielmassa tarkastellaan Puolustusvoimien käyttämän NH90-kuljetushelikopterin soveltuvuutta Personnel Recovery -operaation CSAR-menetelmän kuljetusalustaksi. Tutkimuksen tarkoituksena on selvittää, kuinka hyvin NH90-helikopteri vastaa Naton asettamiin vaatimuksiin taistelukentän etsintä- ja pelastustoimintaa suorittavalle kulje-tushelikopterille vertaamalla NH90-helikopterin laitteiden ja järjestelmien tuottamaa suorituskykyä Naton vaatimuksiin. Kyseessä on laadullinen tutkimus, jonka tutkimusstrategiana on käytetty tapaustutki-musta. Tutkielman lähdeaineiston rungon muodostavat kirjalliset lähteet, joita on tut-kittu käyttämällä aineistolähtöistä sisällönanalyysia. Tutkimuksen johtopäätökset on saatu vertailemalla eri alalukujen tuloksia keskenään. Lähdeaineistoista merkittävim-piä ovat Naton Personnel Recovery -toimintaa käsittelevät doktriinit sekä NH90-helikopteria ja sen ominaisuuksia käsittelevät valmistajan sekä Helikopteripataljoonan julkaisemat tekstit. Tärkeiden ominaisuuksien kohdalla tietoa on pyritty keräämään useammasta paikasta, ja näin parantamaan tutkielman luotettavuutta. Tutkimus osoittaa, että NH90-helikopteri soveltuu sodan ja kriisinaikaiseen etsintä- ja pelastustoimintaan hyvin. NH90-helikopterin suunnittelussa on pyritty ottamaan kat-tavasti huomioon nykyaikaisen sodankäynnin kuljetushelikoptereita vastaan asettamat uhkakuvat, jonka vuoksi se vastaa Naton asettamiin vaatimuksiin erinomaisesti. On kuitenkin huomioitava, että kyseessä on hyvin tuore helikopterityyppi, jonka todelli-nen käytännön testi karuissa olosuhteissa on vielä näkemättä. Tästä huolimatta voi-daan todeta, että NH90 on suunniteltu uhka-alueella toimivaksi monipuoliseksi ja muuntautumiskykyiseksi kuljetushelikopteriksi, jolla voidaan toteuttaa haastavia ope-raatioita vaikeissakin olosuhteissa. Vaikka tutkimus on hyvin teoreettinen, voidaan sen tuloksia pitää realistisina. Tutki-mus toimii hyvänä perustana etsintä- ja pelastustoimintaan liittyvissä asioissa, mutta aiheen laajuuden vuoksi jatkotutkimusta tarvitaan, jotta aiheeseen voidaan paneutua syvällisemmin, ja asiasta voidaan tehdä merkittäviä johtopäätöksiä.

Carte du fleuve de Torneå dans l'espace compris par les opérations trigonomet

Julkaisussa: Journal d'un voyage au nord en 1736 & 1737 enrichi de figures en taille-douce

Customer orientation of sales personnel: Implications for service quality

Prior customer orientation research has concentrated mainly on studying the economical potential of customer orientation to companies. Service quality research instead has concentrated on emphasizing the evaluation of service quality from the customer’s perspective. This means that the service providers lack important information regarding customer orientation and service quality they would need for managerial purposes such as selecting and training employees. Therefore, there is an emerging need to study how customer orientation and service quality relate to company processes, policies and employees, and this study answers to those calls. The objective of this study was to examine what is the role of sales personnel’s’ customer orientation in quality of service delivery and what features support the development of customer orientation among sales personnel. Also the components customer orientation were studied extensively in order to understand how they relate to service quality. The empiric part of the study was conducted as a qualitative research by interviewing seven sales people from operative, tactical and strategic levels of the case corporation in order to get a broader view for customer orientation. The findings propose that both organizational factors and individual factors are affecting customer orientation construct inseparably. Organizational factors are bundled in this study under standards, support and systems, whereas individual factors are formed of employees’ personal attributes, motivation and self-perceived decision making authority. The findings suggest that in the service delivery process at an operative level, customer orientation appears largely in the employees’ individualistic characteristics. Their social and technical skills and motivation to serve customers are the most identifiable factors for customer orientation and consequently, quality service. However, organizational standards, support and systems are strongly dictating the frames the operative sales people operate in, having an influence on how the employees are experiencing their decision making authority and in the end, customer orientation. When looking at the service delivery process at tactical and strategic levels, customer orientation is affecting mainly in the organizational constructs through setting standards, support and systems. However, tactical and strategic level employees influence the operative level through individual customer orientation components as well. The findings indicate that their emotion and personal interaction skills are affecting the overall service delivery process mainly through supervisor support and motivation of the operative level employees. Based on this study it can be argued that an organization can operate as a facilitator and create certain frames for customer oriented sales behavior through standards, support and systems. However, as the impact of individual customer orientation factors on sales people’s service quality seems decisive, from an organizational perspective it puts pressures on the recruitment.

Finnish Maritime Personnel's Conceptions on Safety Management and Safety Culture

The purpose of this thesis is to explore Finnish maritime personnel’s conceptions of safety management and its relationship with the concept of safety culture. In addition, the aim is to evaluate the impact of the ISM Code on the prevailing safety culture in the Finnish shipping business. A total of 94 interviewees and seven Finnish shipping companies were involved in this study. Thematic interviews were applied as the main research method for the study. The results were analysed qualitatively. The results indicate that maritime safety culture can simultaneously demonstrate features of integration, differentiation and ambiguity. Basically, maritime personnel have a positive attitude towards safety management systems since they consider safety management beneficial and essential in general. However, the study also found considerable criticism among the interviewees. The interviewed maritime personnel did not criticise the ISM Code as such, yet they criticised the way the ISM Code has been applied in practise. In order to understand the multiple perspectives of safety culture more comprehensively, multiple theoretical perspectives and methodological approaches are needed. This study indicates that safety culture and the impacts of the ISM Code should not be unambiguously studied solely quantitative methods or qualitative methods. By examining safety culture from several methodological and theoretical perspectives, one may gain a more versatile and holistic overview of safety culture.

Convention collective nationale de travail du personnel qualifié des cabinets et laboratoires dentaires. [Mise à jour au 15 avril 1960. Arrêté du Ministère du travail du 28 mars 1960.]

[Convention collective. Médecine dentaire. France. 1960]

Convention collective nationale du personnel des entreprises de manutention ferroviaire et travaux connexes. [Mise à jour au 21 avril 1960. Arrêté du Ministère du travail du 5 avril 1960.]

[Convention collective. Manutention ferroviaire. France. 1960]

Convention collective nationale du personnel des entreprises de manutention ferroviaire et travaux connexes. [Ed. mise à jour au 1er septembre 1964. Arrêtés interministériels 1951-1964.]

[Convention collective. Manutention ferroviaire. France. 1964]

Personnel non titulaire (Etat, départements, communes et établissements publics). Régime complémentaire de retraites. Décrets du 12 décembre 1951 et du 9 juin 1955 et textes subséquents. Edition mise à jour au 15 mai 1956

[Code]

Comités d'entreprises, délégués du personnel, sections syndicales (Ed. à jour au 1er mars 1971)

Collection : Journal officiel de la République française ; 1183