Role of service and data reuse in enterprises

Digitalization has been predicted to change the future as a growing range of non-routine tasks will be automated, offering new kinds of business models for enterprises. Serviceoriented architecture (SOA) provides a basis for designing and implementing welldefined problems as reusable services, allowing computers to execute them. Serviceoriented design has potential to act as a mediator between IT and human resources, but enterprises struggle with their SOA adoption and lack a linkage between the benefits and costs of services. This thesis studies the phenomenon of service reuse in enterprises, proposing an ontology to link different kinds of services with their role conceptually as a part of the business model. The proposed ontology has been created on the basis of qualitative research conducted in three large enterprises. Service reuse has two roles in enterprises: it enables automated data sharing among human and IT resources, and it may provide cost savings in service development and operations. From a technical viewpoint, the ability to define a business problem as a service is one of the key enablers for achieving service reuse. The research proposes two service identification methods, first to identify prospective services in the existing documentation of the enterprise and secondly to model the services from a functional viewpoint, supporting service identification sessions with business stakeholders.

Verkkokaupan tarpeen kartoitus puualan konserniin

Tutkimusongelmana oli case-yrityksen tiedontarve verkkokaupan vaikutuksista sen liiketoimintaan, joten työn tavoitteena oli kartoittaa verkkokaupan tarve puualan yritykselle. Tutkimusmenetelmänä oli haastattelututkimus, joka suoritettiin yrityksen tulosyksiköille sekä asiakkaille. Yksiköiden erilaisista luonteista, toimintatavoista ja myyntistrategioista johtuen verkkokaupan hyödyt ja haitat olivat erilaisia eri yksiköille. Tutkimusongelmaa selvitettiin tutkimuskysymyksillä, jotka liittyivät myyntistrategioihin, tuotteisiin, tietojärjestelmien integrointiin sekä verkkokaupan hyötyihin ja haittoihin. Työ voidaan jakaa teoreettiseen ja empiiriseen osioon. Teoreettinen osuus koostuu yleiskatsauksesta sähköiseen liiketoimintaan sekä ostoprosessien ja verkkokauppojen tarkastelusta. Empiirinen osio sisältää verkkokaupan tarpeen tutkimuksen, johon yksiköiden vastuuhenkilöt sekä asiakkaat antoivat haastattelun. Tuloksista voidaan havaita, että kaikki haastateltavat pitävät verkkokaupan käyttöä tulevaisuuden trendinä, mutta välitöntä tarvetta verkkokaupan hankinnalle ei ilmennyt. Tuloksista kuitenkin ilmeni välitön tarve liiketoimintaprosessien tehostamiselle sekä muulle tietojärjestelmäpalvelulle.

Digitalisaatio ja kuljettajakoulutusyrittäjyys

Digitalisaation myötä myös liikenteestä tulee yhä älykkäämpää. Valtiovalta purkaa sääntelyä ja sallii digitaalisten menetelmien laajempaa käyttöä. Kuljettajakoulutusta pidetään toimialana kuitenkin hyvin konventionaalisena. Diplomityön tarkoituksena on tutkia, mitä digitalisaatio tarkoittaa kuljettajakoulutusyritysten liiketoimintamalleille. Empiiristä aineistoa saatiin teemahaastatteluin ja aineistoa analysoitiin laadullisin menetelmin. Työssä esitellään alan vahvuudet, heikkoudet, mahdollisuudet ja uhat sekä tulevaisuuden skenaariot. Digitalisaatio aiheuttaa merkittäviä muutoksia kuljettajakoulutusalan yrityksille. Auto ei ole enää entisenlainen statussymboli eikä rahan käytön kohde. Digitaaliajan ihmiset eivät aina kaipaa fyysistä liikkumista, kun vielä kivijalkakaupatkin vähenevät. Ajokorttia ei useinkaan koeta välttämättömäksi aikuistumisriitiksi. Uusi teknologia voi kuitenkin radikaalisti parantaa alan yritysten suorituskykyä: palvelut muuttuvat ajasta ja paikasta riippumattomiksi sekä skaalautuviksi. Kuluttajien kannalta digitalisaatio puolestaan parantaa asiakaslähtöisyyttä. Alan liiketoimintamallien kehittymiseen vaikuttaa neljä taustavoimaa: digitalisaatio, perinteet, sääntely ja yrittäjyys. Liiketoimintamalli sisältää opetukselliset ydintoiminnot, sisäiset prosessit, liiketoiminnan tukitoiminnot ja arvoehdotuksen asiakkaalle. Liiketoiminnan kehittäminen vastaamaan digitalisaation vaatimuksia edellyttää proaktiivista innovaatiostrategiaa. Siihen perustuvien innovaatiomenetelmien avulla yritys voi kehittää liiketoimintamalliaan digitalisaation tarjoamien ja tiedon asymmetriasta kumpuavien mahdollisuuksien hyödyntämiseksi.

Yritysvalmennuksen onnistumiset ja kehittämiskohteet Case: Start-up & Spin-off Factory -projekti

Tässä työssä tarkastellaan Start-up & Spin-off Factory -projektissa, pääsääntöisesti Kymenlaaksossa toimiville, yrittäjille suunnattua ja toteutettua yritysvalmennusohjelmaa. Työssä selvitetään ja käsitellään Start-up & Spin-off -projektin yritysvalmennuksen onnistumisia ja kehittämiskohteita sähköisen kyselyn sekä teemahaastatteluiden pohjalta. Start-up & Spin-off Factory -projektissa tuettiin innovatiivisten yritysten (21 yritystä) kasvua kiihdytysohjelmalla, jossa kokeneet sarjayrittäjät valmensivat uutta yritystä perustavia tai jo yritystoiminnan aloittaneita yrittäjiä, joiden tuotteille/palveluille haluttiin saada kasvua. Projektin tavoitteena oli edistää erityisesti kiihdytettävien yritysten nopeaa kansainvälistymistä auttamalla yrittäjiä pilottien, asiakkaiden, partnerien ja rahoituksen hankinnassa. Valmennettavat kokivat saaneensa lisäarvoa valmennuksesta omaksumalla uusia näkökulmia. He kokivat koulutuksen tuoneen yrityksen toimintaan lisää nöyrää asennetta ja lujaa uskoa tulevaisuuteen. Vertaistuen osuutta sekä verkostojen lisääntymisen mukana tullutta uusien kontaktien määrää pidettiin myönteisenä asiana. Vastausten perusteella valmennus selkeytti valmennettavien ymmärrystä liiketoiminnan kehittämisestä. Hissipuheen teko ja harjoittelu koettiin tärkeäksi ja jännittäväksi. Valmennus vahvisti luottamusta omaan tuotteeseen ja palveluun. Valmennuksen painottuminen ICT-alan firmoihin merkitsi valmennuksessa sitä, että teoriat ja esimerkit tulivat useasti tältä alalta. Toimialojen eroavaisuus tulisi huomioida valmennuksessa opetussisältöjen ja esimerkkien osalta. Kyselyn ja haastatteluiden mukaan valmentajien asiantuntemukseen oltiin tyytyväisiä. Lisäksi onnistuneena osa-alueena koettiin valmennuksen käytännön järjestelyjä. Kehitettävää puolestaan oli opetusmateriaalien, opetusmenetelmien ja koulutuksen keston suhteen. Kysyttäessä valmennuksen hyvistä ja huonoista puolista olivat vastaajat sitä mieltä, että valmennuksessa oli hyvä ilmapiiri ja valmennus oli käytännönläheistä. Pienryhmävalmennusta pidettiin hyvänä asiana, samoin kuin henkilökohtaistamista.

Mobile applications, solution for sustainable agriculture? - Study of mAgriculture services in Kenya

During the recent years, mobile services have spread to many different sectors, including education, health and agriculture, while changing the practices in those fields. Agriculture sector is under pressure to fill the ever-crowing food demand, while suffering from lack of agriculture resources (such as water and soil) and climate change, as well as figuring how to involve young people in the agriculture sector, in order to replace aging farmers. These issues create a need to bring new sustainable solutions to the agriculture sector. This is the demand, which mobile agriculture, mAgriculture, services are trying to answer. This thesis will examine the mAgriculture services in the Kenyan market. The thesis will provide an overview of the currently available mAgriculture services, their outcome and issues with which they are struggling. The thesis will also present recommendations on how to improve currently existing services and processes behind them. Secondly, thesis will provide four ideas for new services, which would answer for the needs of the farmers. Suitable business models, regarding the new services, are also covered. The thesis focuses with the young farmers as a target group, but findings are also applicable with other potential target groups as well.

A service perspective to digital innovation: exploring the emergence of autonomous shipping

Current research describes digital innovation largely similar to product innovation. Digital innovation is seen as an object of coherent activities, however in reality digital innovation results from convergence of variant technologies and those related actors with versatile business goals. To account for the dynamic nature of digital innovation, this study applies a service perspective to digital innovation. The purpose of the study is to understand how digital innovation emerges within a service ecosystem for autonomous shipping. The sub-objectives of this study are to 1) identify what factors motivate and demotivate actors to integrate resources for autonomous shipping, 2) explore the key technology areas to be integrated to realise the autonomous shipping concept, and 3) suggest how the technology areas are combined for mutual value creation within a service eco-system for autonomous shipping. Insights from autonomous driving were also included. This study draws on literatures on service innovation and service-dominant logic. The research was conducted as a qualitative exploratory case study. The data comprise interviews of 18 marine and automotive industry experts, 4 workshops, 4 seminars, and observations as well as various secondary data sources. The findings revealed that the key actors have versatile motivations regarding autonomous shipping. These varied from opportunities for single applications to occupying a central role in an autonomous technology platform. Thus, autonomous shipping can be seen as an umbrella concept comprising multiple levels. In technical terms, the development of the concept of autonomous shipping is largely based on combining existing technology solutions, which are gradually integrated towards more systemic entities comprising areas of the autonomous shipping concept. This study argues that a service perspective embraces the inherently complex and dynamic nature of digital innovation. This is captured in the developed research framework that describes digital innovation emerging on different levels of interaction: 1. strategic relationships for new solutions, 2. new local networks for technology platforms, and 3. global networks for new markets. The framework shows how the business models and motivations of digital innovation actors feed the emergence of digital innovation in overlapping service ecosystems that together comprise an innovation ecosystem for autonomous technologies. Digital innovation managers will benefit from seeing their businesses as part of a larger ecosystem of value co-creating actors. In orchestrating digital innovation within a service ecosystem, it is suggested that managers consider the resources, roles and institutions within the ecosystem. Finally, as autonomous shipping is at its infancy, the topic provides a number of interesting avenues for future research.

Customer Discovery and Customer Validation in Lean Software Startups

The traditional business models and the traditionally successful development methods that have been distinctive to the industrial era, do not satisfy the needs of modern IT companies. Due to the rapid nature of IT markets, the uncertainty of new innovations‟ success and the overwhelming competition with established companies, startups need to make quick decisions and eliminate wasted resources more effectively than ever before. There is a need for an empirical basis on which to build business models, as well as evaluate the presumptions regarding value and profit. Less than ten years ago, the Lean software development principles and practices became widely well-known in the academic circles. Those practices help startup entrepreneurs to validate their learning, test their assumptions and be more and more dynamical and flexible. What is special about today‟s software startups is that they are increasingly individual. There are quantitative research studies available regarding the details of Lean startups. Broad research with hundreds of companies presented in a few charts is informative, but a detailed study of fewer examples gives an insight to the way software entrepreneurs see Lean startup philosophy and how they describe it in their own words. This thesis focuses on Lean software startups‟ early phases, namely Customer Discovery (discovering a valuable solution to a real problem) and Customer Validation (being in a good market with a product which satisfies that market). The thesis first offers a sufficiently compact insight into the Lean software startup concept to a reader who is not previously familiar with the term. The Lean startup philosophy is then put into a real-life test, based on interviews with four Finnish Lean software startup entrepreneurs. The interviews reveal 1) whether the Lean startup philosophy is actually valuable for them, 2) how can the theory be practically implemented in real life and 3) does theoretical Lean startup knowledge compensate a lack of entrepreneurship experience. A reader gets familiar with the key elements and tools of Lean startups, as well as their mutual connections. The thesis explains why Lean startups waste less time and money than many other startups. The thesis, especially its research sections, aims at providing data and analysis simultaneously.

Customer Discovery and Customer Validation in Lean Software Startups

The traditional business models and the traditionally successful development methods that have been distinctive to the industrial era, do not satisfy the needs of modern IT companies. Due to the rapid nature of IT markets, the uncertainty of new innovations‟ success and the overwhelming competition with established companies, startups need to make quick decisions and eliminate wasted resources more effectively than ever before. There is a need for an empirical basis on which to build business models, as well as evaluate the presumptions regarding value and profit. Less than ten years ago, the Lean software development principles and practices became widely well-known in the academic circles. Those practices help startup entrepreneurs to validate their learning, test their assumptions and be more and more dynamical and flexible. What is special about today‟s software startups is that they are increasingly individual. There are quantitative research studies available regarding the details of Lean startups. Broad research with hundreds of companies presented in a few charts is informative, but a detailed study of fewer examples gives an insight to the way software entrepreneurs see Lean startup philosophy and how they describe it in their own words. This thesis focuses on Lean software startups‟ early phases, namely Customer Discovery (discovering a valuable solution to a real problem) and Customer Validation (being in a good market with a product which satisfies that market). The thesis first offers a sufficiently compact insight into the Lean software startup concept to a reader who is not previously familiar with the term. The Lean startup philosophy is then put into a real-life test, based on interviews with four Finnish Lean software startup entrepreneurs. The interviews reveal 1) whether the Lean startup philosophy is actually valuable for them, 2) how can the theory be practically implemented in real life and 3) does theoretical Lean startup knowledge compensate a lack of entrepreneurship experience. A reader gets familiar with the key elements and tools of Lean startups, as well as their mutual connections. The thesis explains why Lean startups waste less time and money than many other startups. The thesis, especially its research sections, aims at providing data and analysis simultaneously.

Performance Degradation Modelling and Techno-Economic Analysis of Lithium-Ion Battery Energy Storage Systems

Transmission system operators and distribution system operators are experiencing new challenges in terms of reliability, power quality, and cost efficiency. Although the potential of energy storages to face those challenges is recognized, the economic implications are still obscure, which introduce the risk into the business models. This thesis aims to investigate the technical and economic value indicators of lithium-ion battery energy storage systems (BESS) in grid-scale applications. In order to do that, a comprehensive performance lithium-ion BESS model with degradation effects estimation is developed. The model development process implies literature review on lifetime modelling, use, and modification of previous study progress, building the additional system parts and integrating it into a complete tool. The constructed model is capable of describing the dynamic behavior of the BESS voltage, state of charge, temperature and capacity loss. Five control strategies for BESS unit providing primary frequency regulation are implemented, in addition to the model. The questions related to BESS dimensioning and the end of life (EoL) criterion are addressed. Simulations are performed with one-month real frequency data acquired from Fingrid. The lifetime and cost-benefit analysis of the simulation results allow to compare and determine the preferable control strategy. Finally, the study performs the sensitivity analysis of economic profitability with variable size, EoL and system price. The research reports that BESS can be profitable in certain cases and presents the recommendations.

Open Access in Times of Knowledge Unlatched : Cooperative Action for Books and Journals

Presentation at the seminar "Publishers and Funders for OA in Finland", Helsinki, May 24, 2016

Publishers’ viewpoint

Presentation at the seminar "Publishers and Funders for OA in Finland", Helsinki, May 24, 2016

Das Kontextmarketing im mobilen Customer Relationship Management

Zusammenfassung Mobile Telekommunikationstechnologien verändern den Alltag, ihre Benutzer und die Geschäftswelt. Im Zuge der Mobilität haben die Nutzer von mobilen Übertragungstechnologien ein hohes Kommunikationsbedürfnis in jeglicher Situation entwickelt: Sie wollen überall und jederzeit kommunizieren und informiert sein. Dies ist auch darauf zurückzuführen, dass ein Wandel der Individualisierung – von der Person zur Situation – stattgefunden hat. Im Rahmen der Untersuchung gehen wir auf diese entscheidenden Veränderung ein und analysieren die Potenziale des Kontextmarketing im mobilen Customer Relationship Management anhand der Erringung von Wettbewerbsvorteilen durch Situationsfaktoren. Daneben zeigen wir mögliche Geschäftsmodelle und Wertschöpfungsketten auf. Abgerundet wird die Arbeit durch die Darstellung möglicher personenbezogener, technischer und rechtlicher Restriktionen.

Vorausschau und Planung neuer Technologiepfade in Unternehmen

Unternehmen konkurrieren in einem globalen Wettbewerb um den Transfer neuer Technologien in erfolgreiche Geschäftsmodelle. Aus diesem Grund stehen sie zunehmend der Herausforderung gegenüber, technologische Potenziale frühzeitig zu identifizieren, zu bewerten und Strategien für das Erschließen dieser Potenziale zu entwickeln. Dies ist zentraler Gegenstand der Vorausschau und Planung neuer Technologiepfade. In der vorliegenden Arbeit wird gemeinsam mit vier Unternehmen ein Leitfaden für die Strategiefindung, Entwicklung und Kommerzialisierung neu aufkommender Technologien entwickelt und angewendet. Den Ausgangspunkt der Arbeit bildet eine systematische Aufarbeitung des Forschungsstandes der Vorausschau und Planung neuer Technologien. Anschließend wird ein Beschreibungsmodell der Entstehung neuer Technologiepfade in technologiebasierten Innovationssystemen entwickelt. Auf Basis dieses Modells werden unterschiedliche Kategorien von Einflussfaktoren definiert, die als Analyserahmen für die neu entstehende Technologie dienen. Auf Basis der in der Literatur dokumentierten Abläufe, Teamstrukturen und Methoden (z.B. Roadmaps, Szenarien, Datenbankanalysen) wird ein sechsstufiger Ansatz für die Durchführung der Vorausschau und Planung neuer Technologiepfade konzipiert. Dieser Ansatz wird in vier Firmen für die Vorausschau und Planung neuer Technologien angewendet. Die untersuchten Technologien lassen sich den Feldern Biotechnologie, Nanotechnologie, Umwelttechnologie und Sensorik zuordnen. Zentrales Ergebnis der Arbeit ist ein entsprechend der Erfahrungen in den Unternehmen angepasster Ansatz für die Vorausschau und Planung neuer Technologiepfade. Dieser Ansatz ist in Abhängigkeit von Unternehmens- und Technologiecharakteristika für die weitere Anwendung konkretisiert. Dabei finden die zu beteiligenden Organisationseinheiten, zu betrachtende Einflussfaktoren sowie anwendbare Methoden besondere Berücksichtigung. Die Arbeit richtet sich an Personen in Führungspositionen im Bereich des strategischen Technologiemanagements sowie der Forschung und Entwicklung in Unternehmen, die Strategien für neu aufkommende Technologien entwickeln. Weiterhin sind die Ergebnisse der Arbeit für Wissenschaftler auf dem Gebiet der Methoden zur Vorausschau und Strategieentwicklung für neue Technologien von Interesse.

Workforce Issues in the Greater Boston Health Care Industry: Implications for Work and Family

Interviews with more than 40 leaders in the Boston area health care industry have identified a range of broadly-felt critical problems. This document synthesizes these problems and places them in the context of work and family issues implicit in the organization of health care workplaces. It concludes with questions about possible ways to address such issues. The defining circumstance for the health care industry nationally as well as regionally at present is an extraordinary reorganization, not yet fully negotiated, in the provision and financing of health care. Hoped-for controls on increased costs of medical care – specifically the widespread replacement of indemnity insurance by market-based managed care and business models of operation--have fallen far short of their promise. Pressures to limit expenditures have produced dispiriting conditions for the entire healthcare workforce, from technicians and aides to nurses and physicians. Under such strains, relations between managers and workers providing care are uneasy, ranging from determined efforts to maintain respectful cooperation to adversarial negotiation. Taken together, the interviews identify five key issues affecting a broad cross-section of occupational groups, albeit in different ways: Staffing shortages of various kinds throughout the health care workforce create problems for managers and workers and also for the quality of patient care. Long work hours and inflexible schedules place pressure on virtually every part of the healthcare workforce, including physicians. Degraded and unsupportive working conditions, often the result of workplace "deskilling" and "speed up," undercut previous modes of clinical practice. Lack of opportunities for training and advancement exacerbate workforce problems in an industry where occupational categories and terms of work are in a constant state of flux. Professional and employee voices are insufficiently heard in conditions of rapid institutional reorganization and consolidation. Interviewees describe multiple impacts of these issues--on the operation of health care workplaces, on the well being of the health care workforce, and on the quality of patient care. Also apparent in the interviews, but not clearly named and defined, is the impact of these issues on the ability of workers to attend well to the needs of their families--and the reciprocal impact of workers' family tensions on workplace performance. In other words, the same things that affect patient care also affect families, and vice versa. Some workers describe feeling both guilty about raising their own family issues when their patients' needs are at stake, and resentful about the exploitation of these feelings by administrators making workplace policy. The different institutions making up the health care system have responded to their most pressing issues with a variety of specific stratagems but few that address the complexities connecting relations between work and family. The MIT Workplace Center proposes a collaborative exploration of next steps to probe these complications and to identify possible locations within the health care system for workplace experimentation with outcomes benefiting all parties.

La importancia de la tienda de barrio como canal de distribución aplicado en la Localidad La Candelaria

Las tiendas de barrio en Colombia como canales de distribución aún representan oportunidades de crecimiento en algunas categorías, ya que se convirtieron en una herramienta de captación de capital, oportunidad de trabajo y apoyo a la industria nacional, al brindar mejoras en el acceso de productos, asequibilidad en precios y una relación interpersonal más cercana e intima entre tendero y consumidor; situación que no se evidencia con los almacenes mayoristas, que pese a su aparición y auge, no lograron eliminar a las ya consolidadas “tiendas de barrio” , aún cuando se había pronosticado el final de dichos establecimientos de comercio con la aparición de grandes cadenas como Carrefour, ÉXITO, CAFAM y Makro. De igual manera, la existencia de factores estratégicos como la ubicación, la amabilidad, el crédito que otorgan a sus clientes, la dosis precisa del producto en una presentación de bajo desembolso, la amistad y el trato personalizado, han permitido que las tiendas de barrio continúen manteniendo una fortaleza a nivel económico, cultural y comercial en Colombia. Por otro lado cabe destacar que las grandes superficies cuentan con mayor capital, mejor mercadeo y ventas, mejores prácticas logísticas, aliados internacionales y un bajo nivel de agotados, factores que sin duda atraen a clientes pertenecientes a los estratos económicos más altos, pero también implica el no acceso de sectores populares, que compiten entre el precio y la calidad, primando siempre el primero. La afluencia de las tiendas de barrio no es otra cosa que la combinación de factores económicos tales como la inflación y las tasas de desempleo que según cifras oficiales han venido aumentando en la última década, situación que lleva a los consumidores a querer acceder a las tiendas de barrio, pues los clientes no siempre cuentan con la cantidad de dinero suficiente para adquirir sus productos en las grandes superficies, tal como sucede en la Localidad de La Candelaria que cuenta con un alto número de población flotante, en donde el consumo per cápita y la capacidad de endeudamiento de los consumidores no alcanza para acceder a Almacenes de Cadena y sí a la modesta pero cómoda compra en las tiendas de barrio. Es a partir de esta situación que los proveedores (especialmente los dedicados a los productos de consumo) deciden cambiar la visión y el modus operandi de sus modelos de negocios tradicionales a una visión que busca la expansión rentable de los negocios de la empresa adaptándose a la economía de sus clientes y generando riqueza entre los sectores más pobres de la sociedad, es decir, enfocándose en el segmento de las personas con menos recursos. De esta manera las grandes empresas se convierten en empresas aliadas del sector tradicional.