Catálogo de Serviços de TI

As Tecnologias de Informação são responsáveis pelas transformações que vivemos, pois permitiram a construção de um mundo global, quebraram fronteiras, gerando conhecimento de uma forma cada vez mais rápida o que levanta enormes desafios às organizações. Estas transformações originam a necessidade de as organizações procurarem soluções e inovarem o seu modelo de estratégia organizacional, para conseguirem sobreviver e agregarem valor ao negócio. As Tecnologias de Informação são parte integrante nos processos das empresas, levando à necessidade de estarem alinhados com a estratégia de Governance, procurando aumentar a confiabilidade das suas operações e o presente trabalho aborda a adoção das melhores práticas das frameworks orientadas para esta área nomeadamente o COBIT 5, a ITIL V3, introduzindo os conceitos de Governance de TI e Gestão de TI. A Design Science Research foi a metodologia de investigação adotada, pois permite a construção e operacionalização de artefactos para os SI e encontrar uma solução para a construção de um Catálogo de Serviços como fator diferenciador para o negócio. Para a construção de um Catálogo de Serviços, é proposto um método baseado nas melhores práticas para a área dos Sistemas de informação, em que este passa a ser o principal ponto de contacto, permitindo o registo dos pedidos, mas também a definição de tempos de resposta, custos, faturação de serviços e ainda a construção de um repositório de conhecimento. São definidos os processos que se consideram mais relevantes, são propostos artefactos para a construção do catálogo, é efetuada a modelação em BPMN dos processos inerentes ao registo de pedidos, pois desta forma facilita o entendimento, bem como a sua implementação.

The global crisis and unconventional monetary policy : ECB versus Fed

In the aftermath of the global economic and financial crisis, which broke-out in 2007, the major central banks started implementing so-called unconventional monetary policy measures. Following a fundamentally qualitative methodology, the aim of this paper is to compare the unconventional measures adopted by the ECB and the Fed, assessing their characteristics and also their impacts on the economy.

Automatic identification of whole-part relations in Portuguese

Dissertação de Mestrado, Ciências da Linguagem, Faculdade de Ciências Humanas e Sociais, Universidade do Algarve, 2014

Effect of gamma-irradiation on total organic carbon and trihalomethane formation potential

This research was conducted to study the use of radiation in water treatment as an alternative to chlorination which has caused health concerns due to the formation of harmful disinfection by-products. Groundwater solutions from the Biscayne aquifer were radiated with Cobalt-60 gamma radiation and studied for changes in dissolved organic carbon (DOC), UV absorbance at 254 nm (UV254), fluorescence and trihalomethane formation potential (THMFP). Molecular fractionations were conducted by ultrafiltration. Effect of the combination of radiation/peroxide was studied for DOC and UV254. Radiation showed significant removal in DOC and THMFP. Similar results were seen in the fluorescence and UV absorbance experiments. Radiation/peroxide did not improve the DOC removal. Radiation of the groundwater samples broke the larger molecular weight fractions in to smaller fractions.

International flavours

It is an Olympic year and we have just witnessed the fantastic games hosted by Rio de Janeiro. Well done to team USA for winning the most medals overall but also well done to so many other nations and individuals who performed so well or were ambassadors in other ways. Teenage swimmer Yusra Mardini who swam for the refugee team and South Africa's Wayde van Niekerk who broke the longstanding 400 m record of Michael Johnson that has stood since 1999. Of course, we must mention sprinter Usain Bolt and swimmer Michael Phelps, who have now transcended superstar status and entered a new level of icon. My personal highlight was the sportsmanship witnessed in the 5000 m when American Abbey D’Agostino was accidentally felled by New Zealand runner Nikki Hamblin. D’Agostino helped Hamblin back to her feet but slumped to the track after realising her own injury. Hamblin helped her up and stayed with her so that both completed the race. The International Olympic Committee has awarded both with the prestigious Pierre de Coubertin award, also known as the International Fair Play Trophy. Fair play is of paramount importance in publishing in peer-reviewed papers. At CLAE we try and maintain, as do other journals, this by ensuring double blind peer review and allowing authors to select the most appropriate handling editor for their submission. Our handling editors are placed across the world (2 in Europe, 1 in the Americas, 1 in Australia and 1 in Asia) and part of their role is to encourage submissions from their region. Over the last decade we certainly have seen more and more papers from places that haven’t previously published in CLAE. In this issue of CLAE we have a true international blend of papers. We have papers from authors from the UK, USA, Iran, Jordan, France, Poland, Turkey, Nigeria, France, Spain and Brazil. I think it's a testament to the continued success of the journal that we are attracting new writers from so many parts of the world and retain papers from more established authors and research centres. We do continue to attract many weaker papers that are rejected early in the review process. Often these will be unexceptional case reports or papers describing a surgical technique. Case reports are published but only those that offer something original and especially those with interesting photographs. In this issue you will see Professor James Wolffsohn (UK) has an interesting paper around a lot of the focus of his recent research activity into clinical evaluation of methods of correcting presbyopia. In this paper he highlights predictors to aid success of presbyopic contact lenses. If you have been involved in any clinical work or research in the field of dry eye disease then you will know well the CLDEQ (Contact Lens Dry Eye Questionnaire) devised by Robin Chalmers and her colleagues (USA). This issue of CLAE details the latest research using the CLDEQ-8 (the 8 item version of the CLDEQ). The Shahroud Eye Cohort Study has produced many papers already and in this issue we see Fotouhi Akbar (Iran) looking at changes in central and peripheral corneal thickness over a five year period. These days we use a lot of new instrumentation, such as optical low-coherence reflectometry. In this issue Emre Güler (Turkey) compares that to a new optical biometry unit. Dry eye is more common and in this issue we see a study by Oluyemi Fasina (Nigeria) to investigate the disease in adults in South-West Nigeria. The TearLab™ is now commonly used to investigate osmolarity and Dorota Szczesna-Iskander (Poland) looks at measurement variability of this device. Following the theme of dry eyes and tear testing Renaud Laballe (France) looks at the use of scleral lenses as a reservoir-based ocular therapeutic system. In this issue we have a couple of papers looking at different aspects of keratoconus. Magdalena Popiela (UK) looks at demographics of older keratoconic patients in Wales, Faik Orucoglu (Turkey) reports a novel scoring system for distinguishing keratoconus from normal eyes, Gonzalo Carracedo (Spain) reports the effect of rigid gas permeable lens wear on dry eye in keratoconus and Hatice Nur Colak (Turkey) compares topographic and aberrations in keratoconus. Other interesting papers you will find are Mera Haddad (Jordan) investigates contact lens prescribing in Jordan, Camilla Fraga Amaral (Brazil) offers a report on the use of ocular prosthetics, Naveed Ahmed Khan (Malaysia) reports of the use of dimethyl sulfoxide in contact lens disinfectant and Michael Killpartrick (UK) offers a short piece with some useful advice on contamination risk factors that may occur from the posterior surface of disposable lenses. So for this issue I would say that the Gold Medal for biggest contribution in terms of papers has to go to Turkey. I could have awarded it to the UK too, but Turkey has three full papers and the UK has two plus one short communication. Turkey is also one of the countries that has shown the largest increase in submissions over the last decade. Finally, welcome aboard to our newest Editorial Board Member Nicole Carnt from Australia. Nicole has been an active researcher for many years and acted as a reviewer for CLAE many times in the past. We look forward to working with you.

Cross-population radio galaxies as a test of the jet-accretion relationship

Radio galaxies (RGs) are extremely relevant in addressing important unknowns concerning the interaction among black hole accretion, radio jets, and the environment. In the classical scheme, their accretion rate and ejection of relativistic jets are directly linked: efficient accretion (HERG) is associated with powerful edge-brightened jets (FRIIs); inefficient accretion (LERG) is associated with weak edge-darkened jets (FRIs). The observation of RGs with an inefficient engine associated with edge-brightened radio emission (FRII-LERGs) broke this scheme. FRII-LERGs constitute a suitable population to explore how accretion and ejection are linked and evaluate the environment's role in shaping jets. To this aim, we performed a multiwavelength study of different RGs catalogs spanning from Jy to mJy flux densities. At first, we investigated the X-ray properties of a sample of 51 FRIIs belonging to the 3CR catalog at z<0.3. Two hypotheses were invoked to explain FRII-LERGs behavior: evolution from classical FRIIs; the role of the environment. Next, we explored the mJy sky by studying the optical-radio properties of hundreds of RGs at z<0.15 (Best & Heckman 2012 sample). FRII-LERGs appear more similar to the old FRI-LERGs than to the young FRII-HERGs. These results point towards an evolutive scenario, however, nuclear time scale changes, star population aging, and kpc-Mpc radio structure modification do not agree. The role of the Mpc environment was then investigated. The Wen et al. 2015 galaxy clusters sample, built exploiting the SDSS survey, allowed us to explore the habitat of 7219 RGs at z<0.3. Most RGs are found to live in outside clusters. For these sources, differences among RG classes are still present. Thus, the environment is not the key parameter, and the possibility of intrinsic differences was reconsidered: we speculated that different black hole properties (spin and magnetic field at its horizon) could determine the observed spread in jet luminosity.