952 resultados para after-sales services


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This paper identifies subjects which are relevant for Swedish suppliers of tourism services beforeapproaching foreign markets. Most suppliers are micro, small or medium sized companies anduse intermediaries, such as tour operators, for internationalization. The research considers theopinion of British and German tour operators, which require some criteria beforehand in orderto simplify both the initialization and the development of cooperation. Destination marketingorganizations (DMOs) are hereby the go-betweens since they not only represent small-scalesuppliers on international markets, but also initiate first encounters between suppliers and touroperators. Suppliers need to provide DMOs with accurate information in order to ensure thebest possible representation. After initializing collaboration, business relationships are sought todevelop in order to facilitate long-term cooperation. Proper preparation forms therefore the basefor strengthening the competitiveness of Swedish tourism prior approaching internationalmarkets. The enhancement of distributing Swedish tourism services on foreign markets appearedto be a profitable way to enable further growth, which is strongly limited on the domestic market.Increasing the export share therefore secures and further facilitates tourism’s valuablecontributions to the Swedish economy.

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BACKGROUND AND OBJECTIVE: To a large extent, people who have suffered a stroke report unmet needs for rehabilitation. The purpose of this study was to explore aspects of rehabilitation provision that potentially contribute to self-reported met needs for rehabilitation 12 months after stroke with consideration also to severity of stroke. METHODS: The participants (n = 173) received care at the stroke units at the Karolinska University Hospital, Sweden. Using a questionnaire, the dependent variable, self-reported met needs for rehabilitation, was collected at 12 months after stroke. The independent variables were four aspects of rehabilitation provision based on data retrieved from registers and structured according to four aspects: amount of rehabilitation, service level (day care rehabilitation, primary care rehabilitation and home-based rehabilitation), operator level (physiotherapist, occupational therapist, speech therapist) and time after stroke onset. Multivariate logistic regression analyses regarding the aspects of rehabilitation were performed for the participants who were divided into three groups based on stroke severity at onset. RESULTS: Participants with moderate/severe stroke who had seen a physiotherapist at least once during each of the 1st, 2nd and 3rd-4th quarters of the first year (OR 8.36, CI 1.40-49.88 P = 0.020) were more likely to report met rehabilitation needs. CONCLUSION: For people with moderate/severe stroke, continuity in rehabilitation (preferably physiotherapy) during the first year after stroke seems to be associated with self-reported met needs for rehabilitation.

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BACKGROUND: People who have suffered a stroke commonly report unfulfilled need for rehabilitation. Using a model of patient satisfaction, we examined characteristics in individuals that at 3 months after stroke predicted, or at 12 months were associated with unmet need for rehabilitation or dissatisfaction with health care services at 12 months after stroke. METHODS: The participants (n = 175) received care at the stroke units at the Karolinska University Hospital, Sweden. The dependent variables "unfulfilled needs for rehabilitation" and "dissatisfaction with care" were collected using a questionnaire. Stroke severity, domains of the Stroke Impact Scale (SIS), the Sense of Coherence scale (SOC) and socio demographic factors were used as independent variables in four logistic regression analyses. RESULTS: Unfulfilled needs for rehabilitation at 12 months were predicted by strength (SIS) (odds ratio (OR) 7.05) at three months, and associated with hand function (SIS) (OR 4.38) and poor self-rated recovery (SIS) (OR 2.46) at 12 months. Dissatisfaction with care was predicted by SOC (OR 4.18) and participation (SIS) (OR 3.78), and associated with SOC (OR 3.63) and strength (SIS) (OR 3.08). CONCLUSIONS: Thirty-three percent of the participants reported unmet needs for rehabilitation and fourteen percent were dissatisfied with the care received. In order to attend to rehabilitation needs when they arise, rehabilitation services may need to be more flexible in terms of when rehabilitation is provided. Long term services with scheduled re-assessments and with more emphasis on understanding the experiences of both the patients and their social networks might better be able to provide services that attend to patients' needs and aid peoples' reorientation; this would apply particularly to those with poor coping capacity.

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Introduction: Based on randomised controlled trials, evidence exists that early supported discharge (ESD) from the hospital with continued rehabilitation at home has beneficial effects after stroke; however, the effects of ESD service in regular clinical practice have not been investigated. The purpose of the current study was to compare ESD service with conventional rehabilitation in terms of patient outcomes, caregiver burden at 3 and 12 months and the use and costs of healthcare during the first year after stroke. Material and methods: This study was a subgroup analysis of a longitudinal observational study of patients who received care in the stroke unit at Karolinska University Hospital in Sweden. Patients who met the inclusion criteria for ESD in previous experimental studies were included. The patients were referred to available rehabilitation services at discharge, and comparisons between those who received ESD service (the ESD group, n = 40) and those who received conventional rehabilitation (the NoESD group, n = 110) were performed with regard to independence in activities of daily living (ADL), the frequency of social activities, life satisfaction, and caregiver burden and the use and costs of healthcare during the first year after stroke. Results: At 3 and 12 months, no differences were observed with regard to patient outcomes; however, ESD was associated with a lower caregiver burden (p = 0.01) at 12 months. The initial length of stay (LOS) at the hospital was 8 days for the ESD group and 15 days for the NoESD group (p = 0.02). The median number of outpatient rehabilitation contacts was 20.5 for the ESD group (81% constituting ESD service) and 3 for the NoESD group (p<0.001). There was no difference between the groups with regard to overall healthcare costs. Conclusions: ESD service in usual clinical practice renders similar health benefits as conventional rehabilitation but a different pattern of resource use and with released capacity in acute stroke care.

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Brain injury can be associated with changes in the sleep-wake cycle. However, studies about sleep disturbances and their relationship with quality of sleep are scarce. Besides, it remains to be known how stroke affects the mechanisms of sleep. The aim of this study was to investigate quality of sleep, complaints of sleep disturbances and associated factors in stroke patients from the Physical Therapy services in Natal -RN. This was a cross-sectional descriptive study involving 70 individuals (aged 45-65 years), 40 patients (57 ± 7 years), 11 ± 9 months after injury, and 30 healthy individua ls (52 ± 6 years), evaluated with the Pittsburgh Sleep Quality Index (PSQI) and Sleep Habits Questionnaire. The data were analyzed by Chi-square test, t Student test and logistic regression. Poor quality sleep was found in 57,5% of the patients (6,3 ± 3,5) and was significantly higher than in the control population (3,9 ± 2,2) (t Student test, p=0,002). The patients showed significantly higher value of PSQI than controls: sleep latency (p=0,019), length of sleep (p=0,039) and dysfunction during the day (p=0,001). Regarding complaints of sleep disturbances (dyssomnias and parasomnias) analyzed by Chi-square test, the complaint of insomnia was the most prevalent (patients: 37,5%; healthy subjects: 6,7%; p=0,007). Regression analysis showed that sl eep latency (p=0,036) and complaint of insomnia (p=0,036) were associated with quality sleep. In addition, female gender (p=0,036) and complaint of broken sleep (p=0,003) were considered risk factors for the presence of insomnia. Our results show that stroke affects the homeostatic process of sleep. Shorter sleep latency and the absence of insomnia are considered protective factors for good sleep quality and this should be taken into consideration in the diagnostic and therapeutic strategies

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Objectives. To describe the changes in the use of maternal and child health care services by residents of three municipalities-Embu, Itapecerica da Serra, and Taboao da Serra-in the São Paulo metropolitan area, 12 years after the implementation of the Unified Health System (SUS) in Brazil, and to analyze the potential of population-based health care surveys as sources of data to evaluate these changes.Methods. Two population-based, cross-sectional surveys were carried out in 1990 and 2002 in municipalities located within the São Paulo metropolitan area. For children under 1 year of age, the two periods were compared in terms of outpatient services utilization and hospital admission; for the mothers, the periods were compared in terms of prenatal care and deliveries. In both surveys, stratified and multiple-stage conglomerate sampling was employed, with standardization of interview questions.Results. The most important changes observed were regarding the location of services used for prenatal care, deliveries, and hospitalization of children less than 1 year of age. There was a significant increase in the use of services in the surrounding region or hometown, and decrease in the utilization of services in the city of São Paulo (in 1990, 80% of deliveries and almost all admissions for children less than 1 year versus 32% and 46%, respectively, in 2002). The use of primary care units and 24-hour walk-in clinics also increased. All these changes reflect care provided by public resources. In the private sector, there was a decrease in direct payments and payments through company-paid health insurance and an increase in payments through self-paid health insurance.Conclusions. The major changes observed in the second survey occurred simultaneous to the changes that resulted from the implementation of the SUS. Population-based health surveys are adequate for analyzing and comparing the utilization of health care services at different times.

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Includes bibliography

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Purpose: This paper describes proposed health care services innovations, provided by a system called CAALYX (Complete Ambient Assisted Living eXperiment). CAALYX aimed to provide healthcare innovation by extending the state-of-the-art in tele-healthcare, by focusing on increasing the confidence of elderly people living autonomously, by building on the knowledge base of the most common disorders and respective characteristic vital sign changes for this age group. Methods: A review of the state-of-the-art on health care services was carried out. Then, extensive research was conducted on the particular needs of the elderly in relation to home health services that, if offered to them, could improve their day life by giving them greater confidence and autonomy. To achieve this, we addressed issues associated with the gathering of clinical data and interpretation of these data, as well as possibilities of automatically triggering appropriate clinical measures. Considering this initial work we started the identification of initiatives, ongoing works and technologies that could be used for the development of the system. After that, the implementation of CAALYX was done. Findings: The innovation in CAALYX system considers three main areas of contribution: (i) The Roaming Monitoring System that is used to collect information on the well-being of the elderly users; (ii) The Home Monitoring System that is aimed at helping the elders independently living at home being implemented by a device (a personal computer or a set top box) that supports the connection of sensors and video cameras that may be used for monitoring and for interaction with the elder; (iii) The Central Care Service and Monitoring System that is implemented by a Caretaker System where attention and care services are provided to elders, where actors as Caretakers, Doctors and Relatives are logically linked to elders. Innovations in each of these areas are presented here. Conclusions: The ageing European society is placing an added burden on future generations, as the 'elderly-to-working-age-people' ratio is set to steadily increase in the future. Nowadays, quality of life and fitness allows for most older persons to have an active life well into their eighties. Furthermore, many older persons prefer to live in their own house and choose their own lifestyle. The CAALYX system can have a clear impact in increasing older persons' autonomy, by ensuring that they do not need to leave their preferred environment in order to be properly monitored and taken care of. © 2011 Elsevier B.V. All rights reserved.

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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

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Incluye Bibliografía

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Nature Protection Areas (NPA) are important in the modern world, although still created with no well-defined criteria, overall in state and municipal spheres. In addition, there are no consistent information on the existence or factors that influence the creation and distribution of these areas. The present work had the objectives of identifying the Nature Protection Areas in Minas Gerais, Brazil, considering the municipalities and their mesoregions; perform a space-temporal analysis of the NPAs in Minas Gerais; relate the existence of NPAs with the Municipal Human Development Index (MHDI) and the municipal Gini Index (GI); relate the existence of NPA with the space-temporal and population density of each municipality; relate the Gross Domestic Product (GDP) with the presence of NPAs; relate the existence of NPAs with the occurrence of preservation areas in municipalities within the Atlantic Forest Biome; and verify the influence of the Ecological Sales and Services Tax (Ecological ICMS) institute over the creation of municipal NPAs in Minas Gerais. To reach these objectives, we researched databases, governmental websites, contacted managers and sent questionnaires to the 853 municipalities of Minas Gerais. After tabulating the data, statistical tests were applied to verify possible correlations. The results showed that the state has 9.26% of its territory protected, with the predominance of units of Sustainable Use, especially Environmental Protection Areas, which constitute 69.9% of this area. Only 1.96% of the territory are protected by Integral Protection (IP). We found no correlation between MHDI and the presence of NPAs. However, we verified that municipalities with IP units present higher GI when compared to the others, suggesting that the presence of this conservation unit (CU) model may be associated to social inequality. The results also showed a higher concentration CU in regions that use little of its natural resources as main economic basis and in municipalities with higher GDP. We also registered a positive correlation between the size of the municipalities, of the mesoregions, preserved area of the Atlantic Forest and population density. The Ecological ICMS did not contribute for a better IP in the state and, currently, does not represent an incentive to the creation of CU in Minas Gerais, even in the case of Environmental Protection Areas. This work registered a high degree of vulnerability if the protection system in this state, based on low restriction conservation units.

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Os processos de formação continuada de professoras de infância têm ganhado importância no âmbito das políticas de educação no Brasil nos primeiros anos do século XXI. Seu principal objetivo tem sido proporcionar níveis de qualidade da atuação dos docentes que cuidam e educam as crianças menores de sete anos. Para combater o déficit histórico no plano do acesso e da qualidade, algumas iniciativas governamentais têm sido apresentadas à comunidade acadêmica numa tentativa de integração em rede. Afinal, qualquer ação que pretenda impactar na qualidade da formação dos professores em nível nacional exige a participação das universidades. Nesse sentido, a parceria entre os governos federal, estadual e municipal com as universidades tem buscado construir experiências consistentes, com ênfase na modalidade da educação a distância. Neste trabalho, discuto as concepções sobre criança, infância e interdisciplinaridade das professoras da região paraense do Baixo Tocantins a partir da atuação do Programa EDUCIMAT: Formação, Tecnologia e Serviços em Educação em Ciências e Matemática que tem por objetivo formar professores tutores capazes de mediar a formação continuada de outros professores no contexto do município. Para isso, construímos os dados da pesquisa por meio de questionários, entrevistas e registros escritos destacando as reflexões das professoras sobre suas memórias, concepções e práticas. O objetivo é ressaltar a importância da formação continuada para a transição conceitual vivenciada pelas professoras em formação. Concluo que o diálogo entre os fundamentos teóricos e as experiências educacionais das professoras possibilita um repensar de suas concepções e, por conseguinte, de suas práticas pedagógicas.

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A dissertação investigou os processos educacionais e as estratégias de municipalização do ensino no Município de Breves no Arquipélago do Marajó. Assim, buscou-se identificar as dificuldades para a implementação desse processo, além de compreender as estratégias que as comunidades rurais usam para superarem os problemas político-pedagógicos das escolas. A pesquisa norteou-se pelo estudo de caso, onde se utilizou de entrevista semi-estruturada com professores, gestores, exgestores, lideranças comunitárias e sindicais; a análise documental de legislação educacional, planos, relatórios e projetos. O estudo aponta que a adesão a municipalização foi cheio de conflito entre o poder público municipal e os educadores por ter sido materializada sem nenhuma forma de diálogo com os educadores e a sociedade civil para esclarecimento sobre as condições políticas que se realizaria. Além do mais, constata-se que a municipalização foi o mecanismo utilizado pelo governo central para realizar a descentralização da gestão das políticas educacionais, no entanto, verifica-se que a estratégia de superar os problemas educacionais locais ainda não surtiu efeito, ao contrário, o município assumiu toda a responsabilidade em superar os seus baixos indicadores educacionais. Nesse sentido, é possível inferir que o gestor da época estava mais preocupado com os recursos que o município passaria a receber, através do FUNDEF hoje FUNDEB, que com a responsabilidade pela qualidade educacional. Isto se verifica ao se analisar os indicadores educacionais do município, principalmente das escolas do campo em que após a municipalização não se visualiza nenhuma estratégia dos governos locais, tendo em vista universalizar o atendimento educacional, ou políticas capazes de oferecer a qualidade educacional às populações do campo. Os prédios escolares a grande maioria funciona em locais inadequados o que tem prejudicado as condições de trabalho do professor e de estudo dos alunos. Aliado a este problema está a questão do acesso e permanência dos educandos, uma vez que o transporte escolar não atende todas as comunidades. Diante de todos esses desafios, as comunidades rurais, mesmo que de forma individual, tem buscado dialogar com o poder público municipal formas de garantir o atendimento educacional no próprio local. Isso tem levado a constituição de dezenas de escolas no campo mesmo que funcionando em situações precárias em casas de família, igrejas, barracões comunitários, salões de festas ou até mesmo construindo com seus próprios recursos. No entanto, esta é uma estratégia política e pedagógica que as comunidades visualizam para garantir a presença do Estado em seus territórios sociais, de forma silenciosa têm buscado legitimar a garantia do direito a educação no campo. Por fim, a pesquisa constitui-se em um momento de reflexão e análise a cerca das condições que a educação vem sendo ofertada aos sujeitos do campo de Breves. Foi um momento de reconhecer e problematizar as experiências educativas para fomentar elementos teóricos e práticos nas discussões de uma educação no e do campo na Amazônia Marajoara.

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It has become evident that policies aimed at mitigating the growing water resources and water use conflicts in Brazil are crucial. The municipality of Extrema in Minas Gerais state in Brazil pioneered the first Brazilian municipal PES initiative (Conservador das Aguas program), based on the relationship between forests and the benefits they provide. This study aimed to assess soil loss in the Posses sub-basin, where the Conservador das Aguas program began. Additionally, we aimed to determine the potential that this PES initiative has for soil conservation, as well as to minimize the soil losses as a function of forest area size and location in order to propose a technical approach for implementing PES. In this sense, considering the prescribed conservation practices, land use situation, and soil cover in the Posses sub-basin, we analyzed the effectiveness of the Conservador das Aguas program before and after implementation in relation to reduced soil loss under 36 different land use and soil cover scenarios. We used a geographic information system (GIS) for spatializing and producing different information plans and the Revised Universal Soil Loss Equation (RUSLE) for estimating soil loss. As a result, we found that minimization of soil loss may be obtained by adopting pasture conservation practices. Additionally the expected average soil loss in the Posses sub-basin under conditions of land use and soil cover, before and after implementing the water conservation program was 30.63 and 7.06 Mg ha(-1) year(-1), respectively. (C) 2014 Elsevier B.V. All rights reserved.