Planejamento para a implantação da ISO 9001 em uma empresa do setor industrial

The fierce competitiveness of the current market and the sophistication of customer requirements made the commitment to quality a need within organizations. The search for quality has been carried out by the adoption of quality management systems, a formal organization that should be present throughout the organization, from the initial identification of market needs to the satisfaction of customer requirements. The methodology most commonly used for this purpose is based on the requirements of ISO 9001, latest version of 2008. Considering this scenario, was developed a case study in a small company of the industrial sector with the development of a plan for the implementation of ISO 9001. The proposed methodology involved the construction of a theoretical framework on the subject and the development of a case study with a qualitative approach. Initially, was applied a questionnaire to the representative of the organization about the company's operating procedures, activity logs held, current documentation, planning and resource management for the construction of an assessment about the adequacy of the company needs to ISO 9001. Were obtained as results the characterization of production processes and organizational structure of the company and examples of policy and objectives of quality, performance indicators, document control, system for visualization of non-compliances, among others. Finally, the benefits of adopting a quality management system based on ISO 9001 requirements for the company and its environmental issues such as increased process efficiency, less waste and greater profitability, were pointed out, and the conditions for effective certification in the future

La cultura de la calidad : Aplicación e impacto de un sistema de gestión basado en las normas ISO 9001:2008 en la Biblioteca Mayor de la Universidad Nacional de Córdoba

El propósito es compartir una experiencia de gestión de la Biblioteca Mayor de la Universidad Nacional de Córdoba, a través de la implementación de las normas ISO 9001: 2008, adoptando una nueva filosofía comprometida con los principios de la calidad y en la optimización del aprendizaje organizacional, orientado a dar respuestas a las necesidades de los usuarios por medio de servicios basados en innovaciones tecnológicas y bibliotecológicas. Este trabajo se basa en un estudio de caso describiendo los componentes del sistema, enriquecido con aportes de entrevistas personalizadas pertenecientes a distintos sectores involucrados con el proceso de certificación de la Biblioteca. Se analizan los obstáculos encontrados y los logros obtenidos basados en la mejora continua de los servicios. La obtención de una certificación no constituye un fin, sino es el comienzo de un proceso constructivo enmarcado en una cultura de la calidad, con una dinámica nueva de gestión que permite evaluar lo que se hace y como se hace.

La cultura de la calidad : Aplicación e impacto de un sistema de gestión basado en las normas ISO 9001:2008 en la Biblioteca Mayor de la Universidad Nacional de Córdoba

El propósito es compartir una experiencia de gestión de la Biblioteca Mayor de la Universidad Nacional de Córdoba, a través de la implementación de las normas ISO 9001: 2008, adoptando una nueva filosofía comprometida con los principios de la calidad y en la optimización del aprendizaje organizacional, orientado a dar respuestas a las necesidades de los usuarios por medio de servicios basados en innovaciones tecnológicas y bibliotecológicas. Este trabajo se basa en un estudio de caso describiendo los componentes del sistema, enriquecido con aportes de entrevistas personalizadas pertenecientes a distintos sectores involucrados con el proceso de certificación de la Biblioteca. Se analizan los obstáculos encontrados y los logros obtenidos basados en la mejora continua de los servicios. La obtención de una certificación no constituye un fin, sino es el comienzo de un proceso constructivo enmarcado en una cultura de la calidad, con una dinámica nueva de gestión que permite evaluar lo que se hace y como se hace.

La cultura de la calidad : Aplicación e impacto de un sistema de gestión basado en las normas ISO 9001:2008 en la Biblioteca Mayor de la Universidad Nacional de Córdoba

El propósito es compartir una experiencia de gestión de la Biblioteca Mayor de la Universidad Nacional de Córdoba, a través de la implementación de las normas ISO 9001: 2008, adoptando una nueva filosofía comprometida con los principios de la calidad y en la optimización del aprendizaje organizacional, orientado a dar respuestas a las necesidades de los usuarios por medio de servicios basados en innovaciones tecnológicas y bibliotecológicas. Este trabajo se basa en un estudio de caso describiendo los componentes del sistema, enriquecido con aportes de entrevistas personalizadas pertenecientes a distintos sectores involucrados con el proceso de certificación de la Biblioteca. Se analizan los obstáculos encontrados y los logros obtenidos basados en la mejora continua de los servicios. La obtención de una certificación no constituye un fin, sino es el comienzo de un proceso constructivo enmarcado en una cultura de la calidad, con una dinámica nueva de gestión que permite evaluar lo que se hace y como se hace.

Definición de los procedimientos e indicadores de la cadena de custodia de la industria de pasta y papel vinculados a la normativa ISO 9000/14000

En el trabajo se ha reflejado la génesis del término „desarrollo sostenible‟ y la preocupación social y de los gobiernos hacia la sostenibilidad de los recursos, generando una política forestal a escala internacional, cuyo hito inicial desempeña la Cumbre de Rio y otros procesos, donde surge el término „sostenibilidad‟ - procesos gubernamentales que ponen su atención en los bosques,entre ellos el Proceso paneuropeo del que emanan los Criterios e indicadores de la gestión forestal sostenible, así como otros foros donde aparece la vinculación entre los productos y la sostenibilidad de los bosques de donde proceden. A partir de esos conceptos aparecen los sistemas de certificación, primero FSC, promovido por las ONG ambientalistas, y en respuesta a ello, el sistema PEFC de los propietarios forestales privados con las industrias forestales. En su introducción, el trabajo recoge como surge y evoluciona esta preocupación y como se sucede y desarrollan los sistemas de certificación en España, orientados tanto a la superficie forestal como a sus productos derivados. Tratando de ser una herramienta técnica, en estos últimos quince años, se han ido planteando metodologías y propuestas técnicas que puedan garantizar el origen sostenible del bosque de donde procede la materia prima. Aunque la persistencia de la masa forestal como término tiene importancia, no considera numerosos aspectos incluidos en el concepto “gestión forestal sostenible”. El trabajo manifiesta qué es y cómo se origina la Gestión Forestal Sostenible y muy ligado con ello, el origen de la certificación como herramienta, explicando cómo se incardina la certificación forestal española con las estructuras internacionales y se construyen nuevas estructuras a escala española y autonómica. Se expone el dominio y alcance técnico de la certificación, sus inicios y un análisis de la diversidad de sistemas y etiquetas existentes -como ha ido evolucionando a escala internacional y nacional, por sistemas, sectores y continentes, con especial atención en España, recopilando lo sucedido relevante para el sector forestal, industrias forestales y sistemas de certificación en los años de estudio de elaboración de la tesis. Se refleja la relevancia que adquiere la certificación forestal y de la cadena de custodia para la industria del papel, tanto por las regulaciones, normativas y legislación que involucran al producto derivado del bosque como por ser herramienta que enlaza el bosque sostenible con el consumidor. La aplicación de todas esas especificaciones técnicas que muestran la sostenibilidad del bosque y al trazabilidad en el proceso productivo comporta una carga administrativa de recopilación de información, de control para el seguimiento asociado con los registros necesarios, y de archivo de documentos, conforme a las exigencias que plantean los sistemas de certificación forestal. Por tanto, es importante definir un método y procedimientos genéricos para los correspondientes sistemas de gestión preexistentes en las empresas del sector de pasta y papel (de calidad/ de medio ambiente/integrados), para implantar un Sistema de Cadena de Custodia genérico (común a FSC y PEFC) en una instalación de celulosa y papel y un sistema de diligencia debida. Para ello, ha sido necesario analizar la línea de producción y establecer los puntos de su diagrama en los que se requiere el control de la trazabilidad, puntos en los que se procede al seguimiento y registro de la materia prima, materia semielaborada y producto, y de ahí proceder a redactar o retocar los procedimientos de gestión calidad/ medioambiental, en su caso, para incluir los campos de registro. Según determinen los procedimientos, se efectuará un seguimiento y registro de los, derivados que configuran una característica y se determinará una serie de indicadores del sistema de trazabilidad de la madera en la industria de celulosa y papel, es decir, un conjunto de parámetros cuantitativos y descriptivos, sujetos al seguimiento de forma periódica, que muestren el cambio y permitan observar la evaluación y control del Sistema de Cadena de Custodia. Además de asegurar la trazabilidad de la madera y fibra en la industria de pasta y papel y con ello la sostenibilidad del bosque del que procede, se avalará la legalidad de los aprovechamientos que proporcionan ese recurso maderable, cumpliendo así no sólo la legislación vigente sino también ambos sistemas de certificación FSC y PEFC. El sistema de cadena de custodia de la pasta y papel se caracteriza por los indicadores de seguimiento que permite el control de la trazabilidad. ABSTRACT This paper traces the origins of the term „Sustainable Development‟ and of both citizen and institutional concern for the sustainability of resources, leading to the enactment of a forestry policy at international level, of which the initial milestones are the Rio Summit and other processes in which the term „Sustainability‟ was born. Those forestfocused institutional initiatives include the pan-European process that led to the publication of Sustainable Forest Management Criteria and Indicators, and other forums that highlight the link between finished wood-based products and the sustainability of the forests from which that wood is sourced. Those concepts were the culture in which forest certification systems were engendered, first FSC, promoted by environmental NGOs, and subsequently PEFC, fostered in response to FSC by private forest owners and forest-based industries. In its Introduction, this paper looks at how such concern arose and has evolved and how certification systems came into existence in Spain and developed to encompass both forest lands and forest-based products. As part of a mission to provide an applicable technical tool, new methodologies and technical proposals have been put forward over the past fifteen years aimed at guaranteeing the sustainable origin of the forest from which raw material is sourced. Although the maintenance of forest stands as a term in its own right is important, it does not take many of the aspects included in the concept of “sustainable forest management” into account. This thesis describes what SFM is and how it was born, underlying the close link between SFM and the origin of certification as a tool, explaining how Spanish forest certification is embodied in international structures, while new structures are built here in Spain on both the national and regional scale. This work also details the domain and scope of forest certification from the technical standpoint, explains its beginnings, and assesses the various systems and labels that exist - how certification has evolved internationally and nationally across systems, sectors and continents, with special emphasis on Spain. It provides a compilation of events relevant to forestry, forest industries and forest certification systems that have taken place during the years this thesis has been in preparation. It reflects on the relevance that forest and chain of custody certification holds for the paper industry, in view not only of the regulations, policies and legislation that affect forest-based products but also of its role as a tool that bonds the sustainable forest with the consumer. Implementing the range of technical specifications to demonstrate forest sustainability and traceability throughout the production process entails the administrative burden of collecting information and providing controls to process the relevant records and documents to be kept on file in compliance with the requirements made by forest certification schemes. It is therefore important to define a generic method, together with its relevant procedures,that fits the management systems (quality / environmental / integrated)existing today in pulp and paper companies, in order to implement a generic Chain of Custody scheme (common to FSC and PEFC) in a pulp and paper mill, and a due diligence system. To achieve that, it has first been necessary to analyse the production line and establish points along the route where traceabilitycontrols need to be implemented and points where raw material, semi-finished goods and end products should be monitored and recorded. Subsequently, the procedures in quality / environmental management systems need to be drafted or amended as required to include fields that reflect those records. As required by the procedures, forest-based products that have a specific characteristic shall be monitored and recorded, and a number of indicators identified in the traceability system of wood for pulp & paper, i.e.createa set of quantitative and descriptive parameters subject to regular monitoringthat reveal changes and enable the Chain of Custody system to be assessed and controlled. In addition to ensuring the traceability of wood and fibre in the pulp and paper industry -and so the sustainability of the forest from which it is sourced -, the legality of the harvesting that produces that timber will also be enhanced, thus fulfilling not only the law but also both FSC and PEFC certification schemes. The chain of custody system for pulp and paper is characterised by monitoring indicators that enable traceability to be controlled.

Applying Translation Quality Standards to a Certification Procedure for U.S. Language Service Providers

Many translation quality standards have been implemented to regulate the provision and procurement of language services. However, in the absence of a standardized procedure to certify U.S. language service providers (LSPs), the industry lacks consensus with regard to requirements, procedures, and expectations. This project establishes the need for such a procedure and proposes an LSP Certification Procedure based on existing quality standards. Through a review and analysis of existing translation quality standards, an interview with a key stakeholder, and the presentation of an LSP Certification Procedure, this project concludes that the U.S. language services industry requires a procedure to certify LSPs and that such a procedure may be designed and implemented based on existing standards.

Desenvolvimento do Sistema de gestão da qualidade (NP EN ISO 9001:2008) na empresa Centi-Support

Dissertação de Mestrado em Gestão Integrada da Qualidade, Ambiente e Segurança

Teaching cause-of-death certification : lessons from international experience

The accuracy of cause-of-death statistics substantially depends on the quality of cause-of-death information in death certificates, primarily completed by medical doctors. Deficiencies in cause-of-death certification have been observed across the world, and over time. Despite educational interventions targeting to improve the quality of death certification, their intended impacts are rarely evaluated. This review aims to provide empirical evidence that could guide the modification of existing educational programs, or the development of new interventions, which are necessary to improve the capacity of certifiers as well as the quality of cause-of-death certification, and thereby, the quality of mortality statistics.

Definition of an airworthiness certification framework for civil unmanned aircraft systems

The development of effective safety regulations for unmanned aircraft systems (UAS) is an issue of paramount concern for industry. The development of this framework is a prerequisite for greater UAS access to civil airspace and, subsequently, the continued growth of the UAS industry. The direct use of the existing conventionally piloted aircraft (CPA) airworthiness certification framework for the regulation of UAS has a number of limitations. The objective of this paper is to present one possible approach for the structuring of airworthiness regulations for civilian UAS. The proposed approach facilitates a more systematic, objective and justifiable method for managing the spectrum of risk associated with the diversity of UAS and their potential operations. A risk matrix is used to guide the development of an airworthiness certification matrix (ACM). The ACM provides a structured categorisation that facilitates the future tailoring of regulations proportionate to the levels of risk associated with the operation of the UAS. As a result, an objective and traceable link may be established between mandated regulations and the overarching objective for an equivalent level of safety to CPA. The ACM also facilitates the systematic consideration of a range of technical and operational mitigation strategies. For these reasons, the ACM is proposed as a suitable method for the structuring of an airworthiness certification framework for civil or commercially operated UAS (i.e., the UAS equivalent in function to the Part 21 regulations for civil CPA) and for the further structuring of requirements on the operation of UAS in un-segregated airspace.

An empirical study of applying ISO 9001 elements in large size Indonesian contractors

The effective implementation of such an ISO 9001 Quality Management System (QMS) in construction companies requires a proper and full implementation of the system to allow companies to improve the way they operate, by this means increasing profitability and market share, producing innovative and sustainable construction products, or improving employee and customer satisfaction. In light of this, this paper discusses the current status of QMS implementation, particularly related to the twenty elements of ISO 9001 within the grade 7 (G-7) category of Indonesian construction companies. A survey was conducted involving 403 respondents from 77 companies, to solicit an evaluation of the current implementation levels of the ISO 9001 elements. The survey findings indicated that for a large percentage of the sector surveyed they had ‘not so fully implemented’ the elements. Scrutiny of the data had also indicated elements that are ‘minimally implemented’, whilst none of the elements fell in the category of ‘fully implemented’. Based on these findings, it is suggested that the G-7 contractors may need to fully commit to practicing control of customer-supplied product and statistical techniques in order to enhance an effective implementation of ISO 9001 elements for ensuring better quality performance. These two elements are recognized as the least implemented of the quality elements.

An accessible method for teaching doctors about death certification

The World Health Organization recommends that data on mortality in its member countries are collected utilising the Medical Certificate of Cause of Death published in the instruction volume of the ICD-10. However, investment in health information processes necessary to promote the use of this certificate and improve mortality information is lacking in many countries. An appeal for support to make improvements has been launched through the Health Metrics Network’s MOVE-IT strategy (Monitoring of Vital Events – Information Technology) [World Health Organization, 2011]. Despite this international spotlight on the need for capture of mortality data and in the use of the ICD-10 to code the data reported on such certificates, there is little cohesion in the way that certifiers of deaths receive instruction in how to complete the death certificate, which is the main source document for mortality statistics. Complete and accurate documentation of the immediate, underlying and contributory causes of death of the decedent on the death certificate is a requirement to produce standardised statistical information and to the ability to produce cause-specific mortality statistics that can be compared between populations and across time. This paper reports on a research project conducted to determine the efficacy and accessibility of the certification module of the WHO’s newly-developed web based training tool for coders and certifiers of deaths. Involving a population of medical students from the Fiji School of Medicine and a pre and post research design, the study entailed completion of death certificates based on vignettes before and after access to the training tool. The ability of the participants to complete the death certificates and analysis of the completeness and specificity of the ICD-10 coding of the reported causes of death were used to measure the effect of the students’ learning from the training tool. The quality of death certificate completion was assessed using a Quality Index before and after the participants accessed the training tool. In addition, the views of the participants about accessibility and use of the training tool were elicited using a supplementary questionnaire. The results of the study demonstrated improvement in the ability of the participants to complete death certificates completely and accurately according to best practice. The training tool was viewed very positively and its implementation in the curriculum for medical students was encouraged. Participants also recommended that interactive discussions to examine the certification exercises would be an advantage.

Decision support for the safe design and operation of unmanned aircraft systems

Unmanned Aircraft Systems (UAS) describe a diverse range of aircraft that are operated without a human pilot on-board. Unmanned aircraft range from small rotorcraft, which can fit in the palm of your hand, through to fixed wing aircraft comparable in size to that of a commercial passenger jet. The absence of a pilot on-board allows these aircraft to be developed with unique performance capabilities facilitating a wide range of applications in surveillance, environmental management, agriculture, defence, and search and rescue. However, regulations relating to the safe design and operation of UAS first need to be developed before the many potential benefits from these applications can be realised. According to the International Civil Aviation Organization (ICAO), a Risk Management Process (RMP) should support all civil aviation policy and rulemaking activities (ICAO 2009). The RMP is described in International standard, ISO 31000:2009 (ISO, 2009a). This standard is intentionally generic and high-level, providing limited guidance on how it can be effectively applied to complex socio-technical decision problems such as the development of regulations for UAS. Through the application of principles and tools drawn from systems philosophy and systems engineering, this thesis explores how the RMP can be effectively applied to support the development of safety regulations for UAS. A sound systems-theoretic foundation for the RMP is presented in this thesis. Using the case-study scenario of a UAS operation over an inhabited area and through the novel application of principles drawn from general systems modelling philosophy, a consolidated framework of the definitions of the concepts of: safe, risk and hazard is made. The framework is novel in that it facilitates the representation of broader subjective factors in an assessment of the safety of a system; describes the issues associated with the specification of a system-boundary; makes explicit the hierarchical nature of the relationship between the concepts and the subsequent constraints that exist between them; and can be evaluated using a range of analytic or deliberative modelling techniques. Following the general sequence of the RMP, the thesis explores the issues associated with the quantified specification of safety criteria for UAS. A novel risk analysis tool is presented. In contrast to existing risk tools, the analysis tool presented in this thesis quantifiably characterises both the societal and individual risk of UAS operations as a function of the flight path of the aircraft. A novel structuring of the risk evaluation and risk treatment decision processes is then proposed. The structuring is achieved through the application of the Decision Support Problem Technique; a modelling approach that has been previously used to effectively model complex engineering design processes and to support decision-making in relation to airspace design. The final contribution made by this thesis is in the development of an airworthiness regulatory framework for civil UAS. A novel "airworthiness certification matrix" is proposed as a basis for the definition of UAS "Part 21" regulations. The outcome airworthiness certification matrix provides a flexible, systematic and justifiable method for promulgating airworthiness regulations for UAS. In addition, an approach for deriving "Part 1309" regulations for UAS is presented. In contrast to existing approaches, the approach presented in this thesis facilitates a traceable and objective tailoring of system-level reliability requirements across the diverse range of UAS operations. The significance of the research contained in this thesis is clearly demonstrated by its practical real world outcomes. Industry regulatory development groups and the Civil Aviation Safety Authority have endorsed the proposed airworthiness certification matrix. The risk models have also been used to support research undertaken by the Australian Department of Defence. Ultimately, it is hoped that the outcomes from this research will play a significant part in the shaping of regulations for civil UAS, here in Australia and around the world.

Impact of wind power development on transmission planning at Midwest ISO

The Midwest Independent Transmission System Operator (MISO) has experienced significant amounts of wind power development within the last decade. The MISO footprint spans the majority of the upper Midwest region of the country, from the Dakotas to Indiana and as far east as Michigan. These areas have a rich wind energy resource. States in the MISO footprint have passed laws or set goals that require load serving entities to supply a portion of their load using renewable energy. In order to meet these requirements, significant investments are needed to build the transmission infrastructure necessary to deliver the power from these often remote wind energy resources to the load centers. This paper presents some of the transmission planning related work done at MISO which was largely influenced by current and future needs for increased wind power generation in the footprint. Specifically, topics covered are generator interconnection, long-term planning coordination, and cost-allocation for new transmission lines.