961 resultados para Satisfaction regarding appraisal interviews
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Includes bibliography
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Objective. Considering that patients' satisfaction is one of the most important goals in conducting removable dental prosthesis (RDP) therapy and the fact that there are many factors which influence this parameter, the present study aims to evaluate the expectation before and satisfaction after therapy with RDP in patients who seek such therapy. As a secondary objective, other variables that may be associated with patient satisfaction are also evaluated, such as gender, age, Kennedy's classification of the arch supporting the RDP, the number of RDP adjustments after delivery and patients' evaluation of the dentists' conduct. Materials and methods. A sample of 44 patients who received RDP therapy were assigned visual analog scale scores for their expectation before and satisfaction after therapy regarding chewing, aesthetics, comfort and phonetics. They also completed a questionnaire concerning the dentists' conduct. Results. There was no statistically significant difference among scores concerning different genders, age, number of post-delivery settings and arch involved in the RDP. Regarding patients' evaluation of the dentists' conduct, there was a predominance of positive evaluations, but only different answers to the statement (i.e. 'The dentist I saw thoroughly explained the recommended treatment before it commenced') present statistically significant different scores for chewing (p = 0.040) and phonetics (p = 0.046). Conclusions. The average visual analog scale scores were high for both expectation prior to treatment and satisfaction after treatment; however, the scores for expectations were higher than those for satisfaction. © 2013 Informa Healthcare.
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A number of variables may influence the outcome of complete denture therapy. The objective of this study was to verify possible correlations between previous experience with dentures, patient expectation and the number of post-delivery adjustments with patient satisfaction after treatment. One hundred patients (mean age 61·9 ± 10·3) rated their previous experiences with complete dentures and their expectations before and satisfaction after treatment on a visual analogue scale (VAS) using scores from 0 (worst results) to 10 (best results). The number of post-delivery adjustments and other patient-related clinical variables was also noted. Patient expectation scores were higher than previous experience scores and satisfaction after treatment scores. Positive and weak correlations were found between previous chewing experiences with complete dentures, with regard to chewing expectations and comfort of use. Phonetics and comfort of use in previous experiences presented a positive correlation with expectations for chewing, aesthetics, phonetics and comfort of use. Groups of patients with different levels of education presented significant differences in expectation scores regarding comfort of use as well. A negative and weak correlation was found between phonetics satisfaction and the number of post-delivery adjustments. Patients' expectations for the therapy were higher than their satisfaction after treatment. Previous experiences with complete dentures could slightly influence patients' expectations and satisfaction, whereas lower scores for previous experience with complete dentures caused lower scores for both expectation and satisfaction. Patients' educational levels and the number of post-delivery adjustments influenced negatively the expectations about comfort of use and patient satisfaction, respectively. © 2013 John Wiley & Sons Ltd.
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The Caribbean sub-regional synthesis report, covering 12 countries, assesses progress towards the gender equality goals articulated in the 1995 World Conference on Women, which produced the Beijing Platform for Action (BPfA). The process leading to the preparation of the report has involved a series of national, regional and global consultations that will culminate in the Beijing + 20 Review. The process has also led to the formulation of the Caribbean Joint Statement on Gender Equality and the Post-2015, as well as the SIDS Agenda, both of which express Caribbean perspectives and expectations regarding gender equality.
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Pós-graduação em Ciências da Motricidade - IBRC
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Este trabalho se propõe investigar as condições de qualidade de vida da população residente na região afetada pelo Projeto de Macrodrenagem da Bacia do Una (PMU). Este projeto compreende nove bairros de Belém-PA. Foi desenvolvido para sanear e recuperar as áreas alagadas ou alagáveis da cidade, gerando melhores condições de vida para seus moradores. A pesquisa tem a intenção de avaliar os efeitos deste projeto sobre as condições de vida da população moradora do local. A metodologia adotada incorpora a visão da população sobre a intervenção e, também, promove uma análise comparativa entre as diversas áreas atingidas pelo projeto. A pesquisa identifica aspectos da vida desses moradores referentes às condições de habitação, infra-estrutura, serviços públicos e acessibilidade. O projeto ainda não está totalmente consolidado, porém, já se vislumbra pontos positivos e negativos da intervenção. O PMU não conseguiu, ao longo de sua execução, satisfazer as expectativas da população envolvida, apesar da abundância de recursos financeiros, suporte de profissionais, gerenciamento e planejamento por órgãos de diversas esferas de governo, além do apoio das entidades envolvidas. Diversas razões comprometeram, sobremaneira, seu objetivo, que ser ia a melhoria da qualidade de vida urbana de 60% da população de Belém. Adotou-se a abordagem de avaliação da qualidade de vida, através da construção de um índice capaz de identificar e mensurar os níveis de carência ou de satisfação das necessidades sociais da região, questionando-se quanto ao atendimento das expectativas da população. Este índice foi obtido por indicadores coletados através de entrevistas domiciliares semi-estruturadas em três subáreas do projeto que apresentavam assentamentos informais e no Paraíso dos Pássaros, área construída para abrigar os habitantes remanejados pelo projeto de macrodrenagem, contendo cerca de 2000 famílias. Esta investigação é importante para que se conheçam os reais efeitos das ações e intervenções públicas, como é o caso do PMU, sobre os moradores das áreas atingidas. Espera-se que o índice proposto subsidie decisões técnicas e políticas em matéria de planejamento e gestão urbana para a área de estudo e à definição de prioridades espaciais e setoriais para a intervenção urbana, possibilitando uma distribuição mais eficiente e justa dos recursos públicos, e favorecendo a melhoria sustentada da qualidade de vida urbana. Este trabalho procura contribuir para o estabelecimento de critérios para a tomada de decisão, definição de prioridades de ações e investimentos urbanos e, em especial, à formulação de políticas públicas de combate à exclusão social.
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Nesta dissertação discute-se a ouvidoria pública brasileira quanto mecanismo de defesa dos direitos dos cidadãos, especificamente a Ouvidoria do Sistema Único de Saúde (SUS) no estado do Pará e se esta constitui-se enquanto um instrumento de gestão participativa, conforme preconiza o Ministério da Saúde. No estudo observaram-se os processos de implantação, implementação e descentralização no âmbito da gestão estadual da política pública no estado do Pará. Adotou-se abordagem qualitativa que possibilitou à investigação dos processos de relações sociais, cujos dados puderam ser obtidos através de documentos e entrevistas com os sujeitos envolvidos no tema em questão. Evidencia-se que a ouvidoria pública, como qualquer aparelho estatal é um espaço de luta política, desta forma teceu-se considerações sobre o Estado a partir de Marx, Gramsci e Poulantzas, destacando a reforma sofrida pelo Estado brasileiro dos anos 1990, a qual Behring caracterizou de contrarreforma por conta de sua tendência a amortizar direitos sociais e trabalhistas já conquistados. Em seguida apresentam-se pontos de vista diferente em relação à chamada democracia participativa que pode se identificar tanto com o pensamento liberal reformado ou colocar-se na perspectiva transformadora da sociedade por meio da radicalização da democracia. Embasado na matriz teórica marxista analisa-se a literatura existente sobre a ouvidoria pública e apresenta-se a Política Nacional de Gestão Estratégica e Participativa do SUS, cuja ouvidoria é um dos seus elementos. Os resultados mostraram que a forma como a Ouvidoria do SUS foi concebida e a concepção de participação adotada por esta a qual limitase a um mero instrumento de aferição da satisfação dos usuários são sem dúvida os principais obstáculos para que a Ouvidoria seja, de fato, um instrumento de gestão participativa.
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Pós-graduação em Educação - FFC
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Pós-graduação em Saúde Coletiva - FMB
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Objectives: evaluating the level of information about the examination of uterine cervical cancer and its association with sociodemographic variables in women of a health care unit in the city of Bauru, São Paulo, Brazil. Methods: we conducted a cross-sectional descriptive study with 370 women aged 25 to 59, through structured interviews in their own homes; we used descriptive statistics and the χ2 test. Results: 40.5% of the women had not undergone the Papanicolaou test at the recommended frequency; 58.2% incorrectly defined the test, and 69.5% did not know about the risk factors for the development of cervical cancer; the knowledge about the test showed statistically significant association with schooling and family income of the studied population. Conclusions: women present deficiencies on the proper practice of the Papanicolaou test, on knowledge about the test, risk factors and prevention methods. Therefore, it is necessary to develop primary health actions for the most vulnerable population.
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In 2010 two retailers signed an association agreement to gain an advantage in the market, however this association has promoted many changes within the companies. So this study had the objective to analyze the organizational climate, in the integration of companies context, in order to early detect deficiencies that could pose risks to the process of integration. The results collected from the questionnaires revealed the perceptions and expectations of employees regarding the integration of companies and their level of satisfaction with the organization, in addition, the data obtained from interviews allowed us to understand and to find some causes to the level of satisfaction presented by employees. The results made possible to identify strengths as the company‟s image, points of failure in communication and training and dissatisfaction with the workload, then some actions were suggested with the intention to achieve greater engagement and commitment of employees and consequently contribute to the success of the Integration Program. The conclusion of this study is that the changes promoted by the integration of companies impacted in the organizational climate and increased employees dissatisfaction
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With the increasing competitiveness of organizations in search of customers, it is essential that the pursuit of quality becomes a prerequisite for the survival of healthcare organization, is necessary to have working conditions that encourage both personal and professional satisfaction. This study aims to investigate the perception of nurses regarding their satisfaction in the context of work in a State Hospital and contribute to the reflection on the internal customer satisfaction as an important indicator of quality of health services that interfere with quality of care. We used the qualitative method, on phenomenology, with nurses from a state hospital that had at least one year of experience in the institution. Through interviews, it was revealed that satisfaction is related to the literature and is influenced by factors such as human resources, practice nurses, Teamwork, Perception of the patient, professional recognition, physical and material resources and rewarding work, and these themes unfold quality and satisfaction both personally and for organizations
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This mixed methods concurrent triangulation design study was predicated upon two models that advocated a connection between teaching presence and perceived learning: the Community of Inquiry Model of Online Learning developed by Garrison, Anderson, and Archer (2000); and the Online Interaction Learning Model by Benbunan-Fich, Hiltz, and Harasim (2005). The objective was to learn how teaching presence impacted students’ perceptions of learning and sense of community in intensive online distance education courses developed and taught by instructors at a regional comprehensive university. In the quantitative phase online surveys collected relevant data from participating students (N = 397) and selected instructional faculty (N = 32) during the second week of a three-week Winter Term. Student information included: demographics such as age, gender, employment status, and distance from campus; perceptions of teaching presence; sense of community; perceived learning; course length; and course type. The students claimed having positive relationships between teaching presence, perceived learning, and sense of community. The instructors showed similar positive relationships with no significant differences when the student and instructor data were compared. The qualitative phase consisted of interviews with 12 instructors who had completed the online survey and replied to all of the open-response questions. The two phases were integrated using a matrix generation, and the analysis allowed for conclusions regarding teaching presence, perceived learning, and sense of community. The findings were equivocal with regard to satisfaction with course length and the relative importance of the teaching presence components. A model was provided depicting relationships between and among teaching presence components, perceived learning, and sense of community in intensive online courses.
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This descriptive study addresses the job satisfaction of nurse managers and clinical nurses working at the Hematology and Hemotherapy Services of a public hospital in Sao Paulo. The study objectives were to identify the factors that caused job satisfaction among nurse managers and clinical nurses, and support the results in the development of indicators to evaluate the quality of nursing human resource management. The components of the study were: autonomy, interaction, professional status, job requirements, organizational norms and remuneration. Participants were 44 nurses. Data were collected using a Job Satisfaction Index (JSI) questionnaire. In conclusion, this study permitted the identification of the clinical nurse group, which was the most satisfied, with a JSI of 10.5; the managerial group scored 10.0. Regarding the satisfaction levels in regards to the current activity, 88.9% of the nurse managers reported feeling satisfied, as did 90.9% of clinical nurses. For both groups, autonomy was the component with the highest level of professional satisfaction.
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This study analyzed the position of the Federal (Brazil), State (Sao Paulo), and municipal (Bauru, Sao Paulo) governments, civil society representatives, the regulated sector, and research associations concerning issues with fluoride content in foods. Analysis of the interviews (N = 15) used a qualitative methodology (collective subject discourse theory). Various central ideas were identified, including the need for stronger health surveillance in monitoring and controlling fluoride levels, educational measures, and more research in the area. The study concludes that the health surveillance approach to fluoride levels in foods is necessary, but still incipient. There is a mismatch between research output and surveillance. Regulation alone does not suffice to solve all the issues. Health risk communication and health education measures need to be implemented. Issues with fluoride on food labels need further research for the intervention to be effective.