Melhoria de desempenho e ISO 9000: um estudo em empresas brasileiras do setor hoteleiro na perspectiva do Balanced Scorecard

This Thesis deals with the performance improvement on hotels that have adopted the ISO 9000 Quality Management Systems. It is researched the Brazilian hotels that have an ISO 9001 registration with an assessment form based on the Balanced Scorecard approach. The main findings are that ISO 9000 provided improvement on the performance of the hotels in general and also in all the BSC perspectives, and that are different perception on managers and directors, what suggests a need for a tool like BSC to register the performance improvements on the same basis. The Thesis contributes to provide information on the performance improvement in hotels, one of the claimed regarding the low ISO 9000 adoption rate in Brazilian hotels

Reformas e inversión en la industria de hidrocarburos de América Latina

Incluye Bibliografía

Experiencias y planteamientos para la planeación y control de las empresas del sector público

Incluye Bibliografía

Avaliação de empresas públicas nos países em desenvolvimento: a perspectiva social

Incluye Bibliografía

Fijación de precios y tarifas de las empresas públicas

Incluye Bibliografía

Public enterprises in Latin America: the new look?

Includes bibliography

Empresas públicas en Argentina

Incluye Bibliografía

Aspectos do contrôle das empresas públicas no exercicio da política econômica

Incluye Bibliografía

Brasil: principais projetos de investimento público

Incluye Bibliografía

Empresas filiales de la Corporación de Fomento de la Producción

Documento de Referencia, No 12