Creating Memories: The Interactive Process of Service Delivery

A model is presented that captures the complex nature of the service experience in an attempt to aid in the design, development and evaluation of service delivery personnel and systems.

Classically Cuban Concert: Memorias musicales de Cuba / Musical Memories of Cuba with Enrique Chía

This flyer promotes the event "Classically Cuban Concert: Memorias musicales de Cuba / Musical Memories of Cuba with Enrique Chía" co-sponsored by FIU's Latin American and Caribbean Center and the School of Music.

Mapping Memories: Cuban Exiles Navigate Home

This flyer promotes the lecture "Mapping Memories: Cuban Exiles Navigate Home" by Patricia L. Price, the Dean of Academic Affairs at Stella & Charles Guttman Community College, City University of New York, Manhattan. This lecture was held on November 16, 2015 at Modesto M. Maidique Campus, Green Library 220.