Business process reengineering e project management: La creazione del sistema di gestione dei progetti in ICS Italia - Aspiag Service S.R.L.

L’obiettivo dell’elaborato è mostrare come, partendo da una robusta base teorica nelle discipline del Project Management e del Business Process Reengineering, sia possibile ridefinire un sistema di gestione dei progetti (a livello singolo e di aggregato) e sviluppare, presso il personale coinvolto, le competenze necessarie a sostenere autonomamente ed a migliorare il sistema così creato. La reingegnerizzazione della progettazione nell’azienda in esame si è sviluppata nell’arco di un quadriennio: nel 2010 è stata concretizzata la prima release dei processi di gestione del progetto singolo e dell’aggregato, nel 2011 è maturata la seconda release, mentre nel biennio 2012-2013 si sono “congelati” i risultati ottenuti e si è sviluppata l’autonomia dei Project Manager interni e del Project Management Office. Dall’analisi è emersa l’importanza di un solido approccio metodologico negli interventi di innovazione organizzativa.

Internazionalizzazione e traduzione: Un'esperienza presso l'azienda TR Turoni S.R.L.

This dissertation was conducted within the project Language Toolkit, which has the aim of integrating the worlds of work and university. In particular, it consists of the translation into English of documents commissioned by the Italian company TR Turoni and its primary purpose is to demonstrate that, in the field of translation for companies, the existing translation support tools and software can optimise and facilitate the translation process. The work consists of five chapters. The first introduces the Language Toolkit project, the TR Turoni company and its relationship with the CERMAC export consortium. After outlining the current state of company internationalisation, the importance of professional translators in enhancing the competitiveness of companies that enter new international markets is highlighted. Chapter two provides an overview of the texts to be translated, focusing on the textual function and typology and on the addressees. After that, manual translation and the main software developed specifically for translators are described, with a focus on computer-assisted translation (CAT) and machine translation (MT). The third chapter presents the target texts and the corresponding translations. Chapter four is dedicated to the analysis of the translation process. The first two texts were translated manually, with the support of a purpose-built specialized corpus. The following two documents were translated with the software SDL Trados Studio 2011 and its applications. The last texts were submitted to the Google Translate service and to a process of pre and post-editing. Finally, in chapter five conclusions are drawn about the main limits and potentialities of the different translations techniques. In addition to this, the importance of an integrated use of all available instruments is underlined.

Traduzione tecnica e internazionalizzazione d'impresa: Il caso di Technologica S.r.l.

This dissertation is part of the Language Toolkit project which is a collaboration between the School of Foreign Languages and Literature, Interpreting and Translation of the University of Bologna, Forlì campus, and the Chamber of Commerce of Forlì-Cesena. This project aims to create an exchange between translation students and companies who want to pursue a process of internationalization. The purpose of this dissertation is demonstrating the benefits that translation systems can bring to businesses. In particular, it consists of the translation into English of documents supplied by the Italian company Technologica S.r.l. and the creation of linguistic resources that can be integrated into computer-assisted translation (CAT) software, in order to optimize the translation process. The latter is claimed to be a priority with respect to the actual translation products (the target texts), since the analysis conducted on the source texts highlighted that the company could streamline and optimize its English language communication thanks to the use of open source CAT tools such as OmegaT. The work consists of five chapters. The first introduces the Language Toolkit project, the company (Technologica S.r.l ) and its products. The second chapter provides some considerations about technical translation, its features and some misconceptions about it. The difference between technical translation and scientific translation is then clarified and an overview is offered of translation aids such as those used for computer-assisted translation, machine translation, termbases and translation memories. The third chapter contains the analysis of the texts commissioned by Technologica S.r.l. and their categorization. The fourth chapter describes the translation process, with particular attention to terminology extraction and the creation of a bilingual glossary based on a specialized corpus. The glossary was integrated into the OmegaT software in order to facilitate the translation process both for the present task and for future applications. The memory deriving from the translation represents a sort of hybrid resource between a translation memory and a glossary. This was found to be the most appropriate format, given the specific nature of the texts to be translated. Finally, in chapter five conclusions are offered about the importance of language training within a company environment, the potentialities of translation aids and the benefits that they would bring to a company wishing to internationalize itself.

Tradurre per le imprese. Analisi e traduzione in inglese della Nota integrativa al Bilancio consolidato 2013 di MNLG S.r.l.-Holding Sorma Group

The aim of this dissertation is to provide a translation in English of the Notes on the Consolidated Financial Statements of MNLG S.r.l., holding company of the Italian Sorma Group. This translation work is one example of the technical material produced in accordance with the project called Language Toolkit, set up by the Chamber of Commerce of Forlì-Cesena, to support the internationalization of the companies established in the territory. This initiative has represented a unique opportunity for me to put into practice the knowledge and abilities learnt in the translation field during these years at university. It also allowed me to give a concrete purpose to my dissertation, that is to provide a technical document translated into a foreign language. By making its Consolidated Financial Statement readily available in English, the company MNLG S.r.l. can in fact increase the number of possible investors and guarantee a more transparent financial informative to its shareholders. This translation work is divided into six chapters: the first one describes the project, its main objectives and the ways in which it was developed. The second chapter deals with the notions of Consolidated Financial Statements and presents the accounting documents of which the Financial Statements are made up as well as the norms according to which they are prepared. The third chapter, instead, focuses on the translation procedure applied and especially on the documentation process, analysing the differences between the International Accounting Standards and the accounting standards used in Italy. The fourth chapter provides a description of the translation resources built for the translation of this specific document. The fifth chapter includes the English version of the Notes on the Consolidated Financial Statements and, to conclude, the sixth chapter analyses the difficulties encountered in translating and the strategies adopted to overcome them.

Analisi e riprogettazione dei processi aziendali in un’azienda di Global Service. Il caso A.C.R. S.p.A.

La tesi tratta dell'analisi e della riprogettazione dei processi in un'azienda di global service. Vengono pertanto illustrati le principali metodologie e teorie riguardanti il process management e gli strumenti di supporto più utilizzati per la modellazione dei processi. Viene inoltre presentato il caso riguardante l'azienda ACR SpA, in cui si è eseguita la riprogettazione dei processi critici al fine di migliorare sensibilmente i principali parametri di performance del sistema. Tale riprogettazione è stata finalizzata all'introduzione di un sistema di document management all'interno delle principali funzioni aziendali, grazie a cui si è potuto razionalizzare e automatizzare i processi ritenuti critici ottenendo una sensibile riduzione dei relativi lead time e costi di processo, quantificata attraverso KPI definiti ad hoc. In conclusione la tesi ha permesso di illustrare con un caso pratico l'applicazione degli strumenti di business process reengineering, evidenziandone i pregi e ribadendo l'importanza della continua ricerca di efficienza all'interno dei processi di business aziendali.

Analisi e ottimizzazione del flusso di approvvigionamento in una produzione su commessa: il caso CT Pack S.r.l.

La tesi ha l'obiettivo di analizzare e ottimizzare i flussi di approvvigionamento in un'azienda che produce su commessa: CT Pack S.r.L, specializzata nella realizzazione di macchine automatiche per il packaging di biscotti, gelato e cioccolato. Per raggiungere l'obiettivo si è preso come riferimento il modello proposto dal BPR (Business Process Reengineering): sono stati analizzati i principali attori coinvolti, in particolare fornitori e magazzino, mediante l'uso di KPI definiti ad hoc. Sulla base di questi sono stati individuati due processi critici: il primo riguarda la gestione del magazzino, che presenta un'elevata quantità di codici non movimentati anche a causa del processo di gestione del materiale avanzato al termine di ciascuna commessa; il secondo riguarda il materiale a consumo, che impiega i magazzinieri per un tempo eccessivo, è caratterizzato da giacenze per il 30% non movimentate e da supermarket collocati in officina ridondanti e caratterizzati da bassi tassi di utilizzo (anche sotto il 50%). Per risolvere questi problemi ed effettuare una riprogettazione si fa affidamento agli strumenti proposti dal project management: si imposta quindi un progetto che ha l'obiettivo di ridurre nel breve periodo il valore di magazzino mediante lo smaltimento attraverso diverse vie di codici non utilizzati e agisce nel lungo periodo per evitare che le criticità si ripropongano. Mediante la riprogettazione della gestione dei resi di produzione si prevede un maggior controllo, grazie al lavoro congiunto di ufficio tecnico e ufficio acquisti. La nuova gestione del materiale a consumo ha in se alcune delle tecniche proposte dalla lean production (il kanban, per esempio) e integra il fornitore nella catena di approvvigionamento, garantendo un maggior controllo sulle quantità, un risparmio di circa 7 h/mese di lavoro per i magazzinieri e una riduzione delle giacenze del 46%.

A deep learning model for controlling the galvanizing process in a production line

In the industry of steelmaking, the process of galvanizing is a treatment which is applied to protect the steel from corrosion. The air knife effect (AKE) occurs when nozzles emit a steam of air on the surfaces of a steel strip to remove excess zinc from it. In our work we formalized the problem to control the AKE and we implemented, with the R&D dept.of MarcegagliaSPA, a DL model able to drive the AKE. We call it controller. It takes as input the tuple : a tuple of the physical conditions of the process line (t,h,s) with the target value of the zinc coating (c); and generates the expected tuple of (pres and dist) to drive the mechanical nozzles towards the (c). According to the requirements we designed the structure of the network. We collected and explored the data set of the historical data of the smart factory. Finally, we designed the loss function as sum of three components: the minimization between the coating addressed by the network and the target value we want to reach; and two weighted minimization components for both pressure and distance. In our solution we construct a second module, named coating net, to predict the coating of zinc resulting from the AKE when the conditions are applied to the prod. line. Its structure is made by a linear and a deep nonlinear “residual” component learned by empirical observations. The predictions made by the coating nets are used as ground truth in the loss function of the controller. By tuning the weights of the different components of the loss function, it is possible to train models with slightly different optimization purposes. In the tests we compared the regularization of different strategies with the standard one in condition of optimal estimation for both; the overall accuracy is ± 3 g/m^2 dal target for all of them. Lastly, we analyze how the controller modeled the current solutions with the new logic: the sub-optimal values of pres and dist can be optimize of 50% and 20%.

Quality controls for the Mu2e electromagnetic calorimeter and R&D studies for the muon capture rate determination

According to the SM, while Lepton Flavour Violation is allowed in the neutral sector, Charged Lepton Flavour Violation (CLFV) processes are forbidden. The Mu2e Experiment at Fermilab will search for the CLFV process of neutrinoless conversion of a muon into an electron within the field of an Al nucleus. The Mu2e detectors and its state-of-the-art superconducting magnetic system are presented, with special focus put to the electromagnetic crystal calorimeter. The calorimeter is composed by two annular disks, each one hosting pure CsI crystals read-out by custom silicon photomultipliers (SiPMs). The SiPMs are amplified by custom electronics (FEE) and are glued to copper holders in group of 2 SiPMs and 2 FEE boards thus forming a crystal Readout Unit. These Readout Units are being tested at the Quality Control (QC) Station, whose design, realization and operations are presented in this work. The QC Station allows to determine the gain, the response and the photon detection efficiency of each unit and to evaluate the dependence of these parameters from the supply voltage and temperature. The station is powered by two remotely-controlled power supplies and monitored thanks to a Slow Control system which is also illustrated in this work. In this thesis, we also demonstrated that the calorimeter can perform its own measurement of the Mu2e normalization factor, i.e. the counting of the 1.8 MeV photon line produced in nuclear muon captures. A specific calorimeter sub-system called CAPHRI, composed by four LYSO crystals with SiPM readout, has been designed and tested. We simulated the capability of this system on performing this task showing that it can get a faster and more reliable measurement of the muon capture rates with respect to the current Mu2e detector dedicated to this measurement. The characterization of energy resolution and response uniformity of the four procured LYSO crystals are llustrated.

La traduzione al servizio dell'internazionalizzazione: la localizzazione in cinese del sito web di Leonori S.r.l.

The participation in the Language Toolkit program—a joint initiative of the Department of Interpretation and Translation of Forlì (University of Bologna) and the Chamber of Commerce of Romagna—led to the creation of this dissertation. This program aims to support the internationalization of SMEs while also introducing near-graduates to a real professional context. The author collaborated on this project with Leonori, a company that produces and sells high jewelry products online and through retailers. The purpose of this collaboration is to translate and localize a part of the company website from Italian into Chinese, so as to facilitate their internationalization process to Chinese-speaking countries. This dissertation is organized according to the usual stages a translator goes through when carrying out a translation task. First and foremost, however, it was necessary to provide a theoretical background pertaining to the topics of the project. Specifically, the first chapter introduces the Language Toolkit program, the concept of internationalization and the company itself. The second chapter is dedicated to the topic of inverse translation, including the advantages and disadvantages of this practice. The third chapter highlights the main features of localization, with a particular emphasis on web localization. The fourth chapter deals with the analysis of the source text, according to the looping model developed by Nord (1991). The fifth chapter describes in detail the methods implemented for the creation of the language resources i.e., two comparable monolingual corpora and a termbase, which were built ad hoc for this specific project. In the sixth chapter all the translation strategies that were implemented are outlined, providing some examples from the source text. The final chapter describes the revision process, which occurred both during and after the translation phase.