Analisi e progettazione dei processi di relazione con il cliente, in un'azienda biomedicale : "Tema Sinergie-Spa"

Nell'elaborato è affrontata l'analisi dei linguaggi formali per la mappatura dei processi e di come siano efficaci nella messa in evidenza di eventuali criticità. Viene applicato ad un caso studio:l'azienda "Tema Sinergie spa". Le criticità evidenziate suggeriscono all'azienda come azione di miglioramento l'implementazione di un sistema di Customer Relationship Management. Nella trattazione sarà affrontato il tema CRM, sulla base della letteratura presente.Infine viene proposta una linea guida applicata al caso, affinchè il futuro sistema CRM aziendale non subisca fallimenti.

Development of a relationship between physical parameters of tsunami waves and tsunami intensity based on macroscopic effects and its application to the Italian tsunami database

Tsunamis are rare events. However, their impact can be devastating and it may extend to large geographical areas. For low-probability high-impact events like tsunamis, it is crucial to implement all possible actions to mitigate the risk. The tsunami hazard assessment is the result of a scientific process that integrates traditional geological methods, numerical modelling and the analysis of tsunami sources and historical records. For this reason, analysing past events and understanding how they interacted with the land is the only way to inform tsunami source and propagation models, and quantitatively test forecast models like hazard analyses. The primary objective of this thesis is to establish an explicit relationship between the macroscopic intensity, derived from historical descriptions, and the quantitative physical parameters measuring tsunami waves. This is done first by defining an approximate estimation method based on a simplified 1D physical onshore propagation model to convert the available observations into one reference physical metric. Wave height at the coast was chosen as the reference due to its stability and independence of inland effects. This method was then implemented for a set of well-known past events to build a homogeneous dataset with both macroseismic intensity and wave height. By performing an orthogonal regression, a direct and invertible empirical relationship could be established between the two parameters, accounting for their relevant uncertainties. The target relationship is extensively tested and finally applied to the Italian Tsunami Effect Database (ITED), providing a homogeneous estimation of the wave height for all existing tsunami observations in Italy. This provides the opportunity for meaningful comparison for models and simulations, as well as quantitatively testing tsunami hazard models for the Italian coasts and informing tsunami risk management initiatives.