123 resultados para Serviços ao cidadão


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Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

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Information Science has for its object of study the general properties of information and analysis of their construction, communication and use processes. Organic information, one of the information types, is the one recorded in the archives, which can be split into two distinct groups based on users: current and permanent, used by administrators, historians/citizens, respectively. After defining the information behavior of each group, the articles directs the discussion to the mediation of information in the permanent archives. The interaction between user and information professionals through references services aiming the user needs is presented. In addition, the standards of archival description and the research instruments as tools to reference service are discussed. Moreover, it argues the importance of information technologies and the new possibilities for the promotion of organic information in permanent archives, especially concerning the information architecture of websites and the conversion of the DTD standards of archival descriptions.

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Health care waste (HCW) is the type of waste that results from activities performed in health care services during care provision to humans or animals. Presently, according to RDC 306/04, issued in 2004 by Anvisa, and Resolution no. 358/05, by CONAMA, waste groups have the following classification: Group A (biological waste), Group B (chemical waste), Group C (waste containing radionucleotides), Group D (common waste) and Group E (piercing and cutting waste). In Brazil, 149 tons of wastes are collected every day, and HCW corresponds to approximately 1% to 3 % of that total. An efficient way to adequately manage HCW is through the Health Care Waste Management Plan (HCWMP), and it is possible to reduce the risk posed by certain materials in addition to ensuring disposal in an ecologically correct and economical fashion. According to the Pan-American Health Organization (PAHO), the management process enables health care establishments to adequately manage waste. Hence, there is greater control and reduction in the health risks caused by infectious or special waste, in addition to facilitated recycling, treatment, storage, transport and final disposal of solid hospital waste in an environmentally safe fashion. To evaluate the management of HCW of Groups A and D from the Intensive Care Unit of the University Emergency Hospital - FMB - UNESP in the city of Botucatu according to the guidelines presently in force. The waste flow was followed up, and during four random days in the month of September 2011, waste was quantified by estimating daily and monthly values, according to its classification. : In 2011, the University hospital has produced an average of 57,676.8 kg/month of biological and common waste. By adding Groups A and D, during the four days, approximately 209.8 Kg of waste (202.2 Kg of Group A and 7.6 Kg of Group D) were produced in the establishment under study, which... (Complete abstract click electronic access below)

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This paper aims to survey data to analyze the productive capacity of a machining process of rolling bearings by methods-time measurement, in order to identify its bottlenecks and propose improvements in the system. The production times at the company are not known, the method of separation of operations and identification of its activities and the timing of production times and setup become points of departure for this paper. The results from this method of analysis provide clarity in identifying system weaknesses and by them it was possible to carry out the proposals for improvement in some process steps. The implementation of the improvements was not performed, but with the goals of this work was made possible to raise relevant information of the analyzed system

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Introdução: A prevenção e o controle das DCNT’s adquiridas com a prática regular de atividade física podem contribuir para a melhora da saúde dos indivíduos, e consequentemente, pode colaborar na redução do uso dos serviços de saúde e nos gastos referentes a esse serviço além de refletir uma melhor qualidade de vida do indivíduo. Objetivo: 1) Descrever as consultas realizadas pelos participantes do programa e 2)Analisar a influência da atividade física na utilização dos serviços de saúde. Metodologia: Esse trabalho é de caráter retrospectivo e transversal, e foi desenvolvido em Unidades de Saúde da Família no município de Rio Claro, SP. Dentre as 250 mulheres participantes do Programa de exercícios físicos em unidades Básicas de Saúde e Unidades Saúde da Família (USF), com faixa etária acima de 20 anos, foram selecionados dentre essesparticipantes aqueles que possuam prontuários nas sete Unidades Saúde da Família, totalizando 48 prontuários. Foram analisados 1350visitas às unidades no total. Foi analisado o uso dos serviços de saúde através do número de visitas ás unidades de saúde comparando os dados encontrados no ano anterior e no ano posterior do início do programa. Foi utilizado o Termo de Consentimento Livre e Esclarecido para os participantes da pesquisa. Foi realizada análise descritiva dos dados, utilizando-se frequência, média, desvio-padrão máximo e mínimo. Foi realizada análise de comparação dos dados contínuos. Resultados: O grupo participante do Programa Saúde Ativa Rio Claro eram em sua maioria idosos, com alto número de doenças crônicas, principalmente hipertensão (60,4%) e diabetes (37,5%), no entanto, menos da metade com uso de medicamentos para essas doenças. A maioria das consultas eram agendadas (61,7%) ou eram realizadas para triagem/acolhimento (23,0%), com uma menor frequência para controle de pressão arterial ou glicose (5,2%). Os sujeitos analisados...

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O acesso da população aos serviços de saúde é de fundamental importância para uma eficiente assistência à saúde. A localização geográfica dos serviços é um dos fatores que interferem nessa acessibilidade, como também as formas de locomoção que possibilitem o acesso e o estado das vias e calçadas que cercam o estabelecimento de saúde. Pretendeu-se estudar o acesso aos serviços de saúde no município de Rio Claro, estado de São Paulo. Assim, a contribuição da abordagem geográfica abre a possibilidade do estabelecimento de novas linhas de estudo, planejamento e gestão, que surgem através da relação entre Geografia Humana e Saúde Pública

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This work contains a preliminary marketing plan for host services on Frei Galvão’s Church in Guaratinguetá, SP, Brazil. It started from the analysis of the current situation and of a study on visitors’ profiles. The development of the marketing plan proposal used the methodology of the 7 P’s of service marketing. The studies brought some relevant results, as they have indicated a lack of restaurants, adequate signalization, restrooms and a good parking lot. The studies have also shown that the host services managers lack data about number of visitors and about the distribution of pills. These results allowed the author to elaborate some strategies and formulate the proposal here presented

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The Health Care Wastes (HCW) present serious risks to health and to the environment, if incorrectly managed, because in addition to the presence of pathogenic agents, the may pollute the soil and the water. Thus, a study was performed aiming at diagnosing the HCW management in Araraquara (SP), identifying the difficulties of the agents (municipal gestors and managers of institutions which generate this wastes) in implanting the HCW management Plan (HCWMP) proposed by ANVISA, in order to subside the HCWMP implantation. The methodology was based on question applications in health centers selected to be the samples, and on quantitative data related to the phases of Treatment and Final Disposal, provided by DAAE. As a result, it was observed that a great part of the interviewed centers managed these wastes according to norm RDC no 306/ 2004 of ANVISA. However, only 24% of the interviewed centers knew about this norm, and only 22% of them had the HCWMP. The difficulties in managing the HCW concentrated in the correct segregation of theses wastes in the generation source. The large number of people involved in this phase suggests the causes of the difficulties.

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The present work aimed to quantify the generation of group B health care`s residuals in places such as drugstores and pharmacies, in the municipality of Uberaba, MG, Brazil, as well as to identify their final destination in those places during the months of July and September, 2010. In order to also verify the medicaments generated by the whole community, some delivery campaigns were arranged to capture out-of-date medicaments at 3 drugstores. In this sense, all people who effectively looked for a pharmacy/drugstore to deposit the medicaments were invited to respond some questions, containing information about the name of the medicament, the pharmaceutical composition, the color applicable to the medicament and the expiration date. At the end of the period of research, 76 interviews were performed and 90 medicaments were observed (1.18 products per interview, in average). Results obtained suggested that pharmacies/drugstores located downtown tend to generate more medicaments than others located in the districts and periphery zones. Moreover, manipulation drugstores tend to generate more products than their conventional counterparts. Regarding the therapeutic classes, the anti-hypertensive medicaments represented the most substantial percentage of the medicaments delivered, accounting for 21,11%. However, the worst scenario tends to show that people usually do not know exactly how to discard this sort of product – about 65% of the people consulted discard chemical pharmaceutical residuals in the same place the domestic trash is thrown away – what may represent a serious risk in terms of contamination of the environment, so that a strong campaign towards the proper usage and discharge of medicaments should be strongly encouraged

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The performance analysis based on indicators is an important tool when you want to check the economic and financial situation of a company. From the information provided by the ratios and their analysis, we have a better base for a decision making In this context , this study aims to analyse the financial and economic performance of a service providing company in the cleaning area, in the period between 2011 and 2012 , based on selected financial indicators, and basically calculated from the financial statements (Balance Sheet and Income Statement) , beyond effectuated the vertical and horizontal analysis of them. For the methodological procedures it was used a descriptive case of study and combined (quantitative and qualitative). The results revealed that the economic and financial situation of the company is healthy , once the results are considered satisfactory

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This paper presents a study on the labeling Procel Build, an action plan for energy efficiency in buildings which aims to build the foundations necessary to rationalize energy consumption in buildings in Brazil (PROCEL, 2009a, p. 5), ie Procel builds aims to ensure the construction of the building that has a low energy expenditure, but still provide a comfortable environment. In this research, it is also shown how the labels are obtained, which may be general or partial. The reader will find further explanation of the three aspects of a building, and they Envelopment, Lighting system and Air Conditioning System Finally, we present the advantages and challenges of system builds procel, showing the need for greater investment and disclosure of elements that contribute to the implementation of sustainable buildings in Brazil

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Corporative media, represented by TV, radio, press and internet conglomerates, is responsible for the biggest portion of audience and public all over the world. The commercial media was built upon media concentration and monopoly strategies and this business aims society’s economic and political control. Unfortunately, they don’t represent the biggest portion of population’s interests and, because of that, corporative media faces a crisis moment while alternative means of communication rise from the initiative of professionals who are committed to society’s marginalized sectors. Radical media intends to express a variant vision about hegemonic policies, priorities and perspectives. Citizen journalism is one of radical media arms and this research proposition is to analyze the business model of commercial media in Brazil and in the world, its means of production, and compare them with citizen journalism methods. This work also intends to analyze radical media and how it is opposite to corporative media by studying Escola de Notícias, an educommunication project from São Paulo

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Introduction: Physical inactivity is identified as the fourth greatest risk factor of mortality worldwide. Little is known about how physical inactivity alters the demand for use of primary health care services, and it is a subject which demands further investigation. Objective: This study aims to determine the influence that physical activity has on the demand for use of primary health care services. Methods: This is a retrospective and cross-sectional study. The Rio Claro Active Health Program (SARC), studied in this research, is a partnership between the Municipal Health Foundation and Universidade Estadual Paulista Julio de Mesquita Filho (UNESP), represented by the Nucleus of Physical Activity, Sport and Health (NAFES) department of Physical Education and coordinated by Prof. Dr. Eduardo Kokubun. The study was carried out on residents of Rio Claro of both sexes seen at SARC. To assess the influence that physical activity had on the demand of the use of health services a questionnaire was given to participants who had attended the program since 2009. This questionnaire contains questions concerning the level of physical activity, health service use, number of both blood pressure and glucose measurement takings, number of spontaneous and scheduled medical visits, number of medications taken, number of illnesses and hospitalizations, comparing the data found in the previous year and the year after the program began. An informed term of consent was used for research participants. Descriptive analysis was carried out, using frequency, mean, maximum and minimum standard deviation. Results: Active participation in The Rio Claro Active Health program has positively influenced the following variables: perception of health, uncontrolled blood pressure, did not modify the number of diseases, number of medications in general, ...(Complete abstract click electronic access below)