Serviço de Referência Virtual via chat: uma análise comparativa em bibliotecas universitárias norte-americanas e brasileiras

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Metodologia para avaliação do nível de usabilidade de bibliotecas digitais: um estudo na Biblioteca Virtual de Saúde

The aim of this paper was to discuss aspects of applying a methodology to evaluate usability in digital libraries. A methodology that deals with the systematization of a usability assessment tool for digital libraries was used. The aim was to investigate the level of usability of the Virtual Health Library, applying a method that measures effectiveness, efficiency and users' satisfaction when using the digital library. Methodologically, it is characterized as a formal test of usability. This test consisted of a list of ten tasks to be performed while using the website of the Virtual Health Library and the Likert scale was used to assess users' satisfaction. A quantitative approach based on descriptive statistics was adopted to analyze the results. The test was applied between December 5 and December 21, 2011, at the computer lab of the Health Sciences Center of the Universidade Federal da Paraíba. The results of the usability test enabled us to measure the level of usability of the Virtual Health Library, which is considered to provide a high level of usability.

O tratamento temático da informação em abordagem sociocultural: diretrizes para definição de política de indexação em bibliotecas universitárias

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

O processo de análise de assunto na catalogação de livros em bibliotecas universitárias: aplicação do protocolo verbal

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Apontamentos sobre bibliotecas em escolas do campo no Estado do Paraná

This paper presents the partial results of an investigation about school libraries in countryside schools of the public educational system in the state of Parana. The work is based on reflections about the literature related to the theme and the analysis of this reality. It aims at characterizing the subjects of the countryside school, the physical space, materials and common practices at the school libraries. The work describes the influence of the aspects aforementioned on the existence, planning and development of activities, also describing their contribution to the formation process of school subjects. The investigation also performs a descriptive field research, employing direct observation and the application of a survey in 425 countryside schools, considering a total number of 2120 schools in the Parana school system. The survey obtained a return rate of 83% from representatives of public countryside schools in Parana. The results indicated that the schools need a project for reading and writing, in which the library would be engaged. The paper argues that state and the university should contribute to the formation of the professionals of the institution and that the school library should be open to the community, acting both as a service provider and a stimulator of writing and reading practices. The investigation concludes that it is necessary to 'occupy the libraries of the countryside schools', understanding them not only as a communication spot, but also as a place for knowledge production. Furthermore, the authors suggest the library materials should be produced locally and that the state should turn this practice into a public policy.

Serviço de referência virtual via chat: uma análise comparativa em bibliotecas universitárias norte-americanas e brasileiras

Pós-graduação em Ciência da Informação - FFC

Consistência na indexação em bibliotecas universitárias brasileiras

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Ferramentas para mediação de fontes de informação: avaliação sobre seus usos em bibliotecas universitárias nacionais e internacionais

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Estudio observacional del contexto sociocognitivo de la catalogación de matérias em bibliotecas universitárias

A study of the subject indexing process in university libraries is presented, using a socio-cognitive approach to analyze the procedures, difficulties and perceptions of the librarians, users, and managers that take part in the process. Individual and group verbal protocols were applied in the real environment of the cataloguers, the university libraries. The results were the absence of systematic procedures for book subject analysis and representation, the incompatibility of the indexing language, and problems in subject retrieval from the catalog. It is concluded that there is a tendency in catalogs to act as databases. Therefore, the cataloguer should present a level of commitment in his task similar to that of an indexer who works in the production of bibliographic databases.

Aplicabilidad de ontologías en bibliotecas digitales

Throughout the last years, the increasing use of Technologies of nformation and Communication (TICs) have stimulated a new gamma of informational necessities. The digital environments favor the transposition of the conventional limits of representation and dissemination of the registered knowledge, incorporating new elements to the processes of production, organization and recovery of information. Considering the ontologies as a new and riveting category of systems of representation of knowledge, we searched bases that allow to analyze the approaches of this new computational approach with the instruments and methods of Knowledge Organization, starting from presentation of the ontology OIR, designed for the representation and exchange of referential informations of academic papers, investigating in what scale the area of Information Science can contribute to the development of ontologies and analyzing the consequences of its use in digital libraries.

A observação da estrutura textual de livros e sua contribuição para a catalogação de assuntos em bibliotecas universitárias da UNESP

The indexing is a kind of description whose aim is to establish concepts expressed in a document and representing them according to a documentary language. There are elements that can contribute to a more complete selection of terms that will represent the document, like the observation of its textual structure and the context where the indexing professional acts. The analysis of the book textual structure can be carried out in a way that facilitates the indexing, as the professional can foresee the parts of the text where he localizes and identifies the more representative terms of the textual content. In such a way, it is intended to comprehend and inquire, with the applying of Verbal Protocol, the use that São Paulo libraries indexers do from the textual structure during the determination of subjects in such a way as to obtain the disclosure of their procedures, difficulties and restrictions through the externalization of thoughts during the recording of the indexing task. From the data analysis, it was possible to find out that the right hand page, the back of the title page, the chapters and other parts of the book s structure provided the greater number of terms, becoming the most important ones for the indexing task.

Elementos de política de indización para bibliotecas universitarias del área médica

In the context of university libraries, the optimization and streamlining of services and processes related to informational content indexing and retrieval are strongly influenced by the indexing policy adopted. This article is aimed at researching the indexing policy elements that are more suitable for medical university libraries. To achieve our objective, we applied three instruments: organizational culture analysis, individual verbal protocol and evaluation of indexing. Results emphasize the importance of developing an indexing policy to improve the processes and services offered by university libraries, as well as the retrieval of information by the user community. More studies are necessary in the medical area involvoving catalogers, experts, users and managers for the development of the indexing manual.

Del conocimiento tácito al explicito: elaboración de un manual de política de indización en bibliotecas universitárias

The indexing policy establishes the guiding principles and criteria for the indexer when determining the subjects of the documents. This article shows how to capture the indexers’ tacit knowledge into explicit knowledge using the group verbal protocol methodology to produce an indexing manual. Continuing professional education results to be a key factor in obtaining good results when formalizing the indexing policy of a library and keeping it up to date.

O conhecimento profissional do catalogador de assunto sobre política de indexação em bibliotecas universitárias

Analyzes the professional knowledge of the subject cataloger about the role of indexing policy in the context of university libraries. Therefore, the study consists of a questionnaire and sociocognitive analysis of the professional knowledge of three subject catalogers of different university libraries in the state of São Paulo / Brazil, through the application of Verbal Protocol Group. The results indicate that the subject’s cataloging must be supported by current standards and guidelines that address the specificities of each informational context and guide the daily practice. We conclude that the lack of guidelines aimed at standardizing and/or theoretical and methodological parameter of subject cataloging process is one of the main points to be observed by the specialized literature in Information Science.

Estudo sociocultural da comunidade discursiva do tratamento temático da informação em bibliotecas universitárias

It is assumed as a sociocultural approach to contemporary theories necessary to scientific Information Science, considering that information should be treated from the observance of its context of enunciation, situations and purposes, involving all social actors. In this sense, it is the prerogative of the individual knowledge is socially conditioned and therefore it becomes necessary to investigate the knowledge of professionals who directly or indirectly influence the products generated in the thematic treatment of information in context of university libraries. To do so, it explores the discursive community of thematic treatment information from the institutional and social interaction through structured interview. The results revealed the need of Information Science advance the establishment of studies that surround issues involving human action from the social reality in order to enhance the theoretical concepts and methodological thematic treatment of information in context of university libraries.