Fatores facilitadores e restritivos no processo de gestão de franquias sob o ponto de vista do franqueado: um estudo multicasos no setor de alimentação

The present study sought to identify which are the facilitators and restrictive in the creation and management of franchises from the point of view of process factors franchisees. For this, we first proposed to critically analyze its creation and management.The specific objectives of this work are: a) to understand in the light of the theory , the basic requirements for creating franchises b ) identify, from the literature review , facilitators and restrictive factors in the process of franchise management , c) develop a survey tool to critically analyze the processes of creating and managing a franchise from the point of view of the franchisee , and d ) to review the process of creating and managing franchises , from the perspective of four franchised food services in the municipalities of Ribeirão Preto and Sao Jose do Rio Preto - SP . A descriptive qualitative work, which found the most important features about the franchises, through a study of 4 franchises in the food industry of São Paulo was performed. To complete the survey was conducted a semi-structured interview, containing questions regarding the main elements of a business: creating, planning, organization, direction and control. It was found that franchising is a business model with controversies. There are people who deal well with the system and that through him realize dreams such as owning their own business. Others need to think many times before embarking in business since the entrepreneurship factor can be so intense that it hinders the acceptance of norms and duties to the system. This causes some factors such as communication, measurement of outcomes, implementation plan and among others are considered restrictive or facilitators in the process of strategy management of franchises

Gestão ambiental aplicada a prevenção, controle e recuperação de erosão linear acelerada no município de Ipeúna-SP

The erosion is a natural process of detachment, transport and deposition of soil and rock particles from one place to another. Human activities with no previous planning may accelerate this process, causing several damages to the environment and to society. In order to control the acceleration of these erosion processes caused by humans, prevention and improvement initiatives emerge. Regarding works which interfere directly in some of the natural resources, these initiatives must respect the intrinsic physical properties of the area of interest, if they aim to obtain effective results. Based on this scenario, this work proposes a few methods of accelerated linear erosion prevention, control and recovery in a specific area of the municipal district of Ipeúna (SP). For that matter, this study is based on a method of physiographic compartmentalization of the area, considering and integrating soil, relief, geology and the use and land cover properties of the study area. Plus, a flowchart with general orientations regarding management of eroded areas was produced, focused on the control and recovery of linear erosion. The result demonstrates the importance of careful erosion control, respecting the physical properties of each physiographic unit. The vegetative and mechanical conservationists methods, and the discipline of water flow, have found wide applicability in the study area.

Processo de fabricação de tarugos pelo método HotTop de ligas de alumínio da série 6XXX e as não conformidades desse processamento

The goal of this work is to report some problems that occur in the in the production of aluminum billets (series 6XXX) produced by the hot top process in the Alcoa aluminum Inc. The aluminum fabrication process is described from its first stage, since the mining until the reduction, smelting and treatment of the metal. One of the plant’s final product, are billets for clients that produce profiles by extrusion. The product’s final quality highly depends on the whole production process. Therefore it’s necessary to use good practices in the treatment of the metal, follow up its fabrication and control its thermal treatment, in order to meet the required standards to satisfy the clients. The billet’s production method and its variables will be detailed through temperature and casting speed, cone of water flow, cooling rate, duration of thermal treatment, degassing and metal “in line “filtering, in other words when it’s still found in its liquid state. The non-conformities of the process were studied by metallographic analysis, both macrostutural and microstructural that will be described and discussed in this work

Identificação de causas especiais no processo que aumentam a ocorrência de poro na solda de tubos de aço: aplicação etapas definir, medir e analisar do DMAIC

This work covers the methodology Six Sigma with the application of the steps Define, Measure and Analyze a company of steel tubes, with the objective of identify special causes in the process that drives the creation of the pore defect in the solder. It is highlighted the fact that this work is the base of an continuous upgrade project that aims in eliminating the occurrence of this defect. The motivation is given to the necessity of improving the productivity of the factory, considering that the defect occurs at random and your causes are unknown. This way, it was defined that the problem to analyze, measured the capability of the process in DPMO and analyzed with the aid of graph by attribute P. The results show the process that present special cases, as well as the process considered ideal, This way it was stated that in this work, the processes destabilized and the controlled, allowing a comparison of the characteristics for the elaboration of concise action plans to eliminate the defect. The project must follow the steps Upgrade and control the methodology Six Sigma, in order to ensure success in his execution, aiming to amplify the competitive edge of the business

Gestão de Estoques: análise e melhoria do processo de inventário físico em uma indústria siderúrgica

Accuracy in physical inventory process is essential to develop anefficient inventorycontrol. This ensures the availability of products and ensure that the information contained in the information systems areinaccordancewith the reality of inventories. The inventory management policies of the company aim ofthis study established that all the materials in their inventory must becounted, which is proving a challenge. Therefore, the aim of thiswork is to identify the critical inventories and analyze them, seeking flaws and possible improvements in the inventory count process. For this, we used the tools of quality management, such as Pareto and Cause and Effect Diagrams in an action research. The results show that the stocks of finished products are critical in volume and can be hampered by a lack of training and personnel trained in performing the process, as well as limitations in ERP used. With the actions taken against these problems, we could notice an improvement in the process, because the data collection and processing of data has become easier, besides the occurrence of errors decreased. In addition, there was an acceleration in meeting targets compared to the previous period

Método de Taguchi aplicado a um processo de corte por fusão de um tecido sintético

A company must have full knowledge and control of its operations so as to meet the market requirements and meet their production goals. Thus this paper uses the Taguchi method to extend the operational control of a cutting process by fusion of a synthetic fabric in the longitudinal direction. For process analysis and tracking of possible causes of the problem techniques of Production Engineering as the cause and effect diagram, also known as Ishikawa diagram, and design of experiments were used, the last one was applied to the design techniques of Taguchi. Finally the preparation method of understanding and design of experiment was due to the use of the software MINITAB v15 ®, which showed that the speed of rolling the fabric after cutting is crucial for controlling the entire operation

Controle de qualidade e qualificação de fornecedores de matérias primas utilizadas em uma farmácia de manipulação

Este trabalho apresenta uma proposta de qualificação de fornecedores de matérias primas para uma farmácia na cidade de Araraquara, estado de São Paulo. A qualificação de fornecedores é um processo de extrema importância no que diz respeito ao produto acabado e, para que tenha qualidade, essa qualidade deve vir desde as matérias primas que o compõem. A RDC nº 67 de 8 de outubro de 2007 diz que as farmácias devem adquirir matérias primas apenas de fornecedores qualificados. Para o processo de qualificação, a mesma RDC diz que devem ser feitas auditorias e levantamentos de dados dos fornecedores, bem como o controle de qualidade das matérias primas fornecidas. Foram escolhidas quatro matérias primas utilizadas pela farmácia de três fornecedores diferentes. O processo começou com o envio de questionários avaliativos, onde cada fornecedor deveria colocar as informações solicitadas. O passo seguinte é o controle de qualidade das matérias primas. A partir dos dados dos questionários e dos resultados do controle de qualidade, acrescidos de outros fatores como prazo de entrega, compõe-se o Índice de Qualificação do Fornecedor (IQF), que é como uma “nota” que o fornecedor recebe e, através desse índice, pode ser DESQUALIFICADO, QUALIFICADO ou ainda CERTIFICADO. A certificação ocorre após a auditoria do estabelecimento do fornecedor e também entra na composição do IQF. Após o processo de qualificação dos três fornecedores, foi elaborado um Procedimento Operacional Padrão (POP) com todas as etapas que devem ser feitas para a qualificação...

Melhoria da qualidade de um processo de usinagem utilizando as técnicas de avaliação de Taguchi

Delivering to the customers a product or service with the expected quality associated to the huge competitiveness that exists in the market nowadays, has been making organizations increasingly focus on quality planning using techniques which are directed towards the continuous improvement process and production optimization. Thus, this paper aims to improve a machining process using the techniques of experimental design to the optimization and this also includes the analysis of the measurement system. For this purpose, the alloy Nimonic 80A, a nickel base superalloy, was used in the process due to its widespread use for high temperatures, applying this study the robust method proposed by Genichi Taguchi, determining the influence of the factors considered input variables, cutting speed, feed rate, depth of cut, type of tool, lubrication, and material hardness, in the output or response variable, surface roughness, concluding with the use of Taguchi orthogonal array L16 and by analysis of ANOVA that the factor feed rate is significant and offers greater effect on the response variable studied, should be set to 0,12mm/rev. Moreover, the factor type of tool has more influence on the process when compared to other factors, being CP250 the one more suitable to the process. Lastly, the interaction feed rate x cutting speed provides greater significance in the process regarding to surface roughness variable, being the best match between them 0,12mm/rev to the feed rate and 90m/min to the cutting speed. In order to evaluate the measurement system, it was applied the repeatability and reproducibility method (R&R), through which we saw that the system needs improvement (R & R = 88.04% >>> 30%) as the value found in the study was well above compared to the one that classifies the system as inappropriate

Anteprojeto de um sistema digital de proteção e controle aplicado em uma subestação elétrica industrial

With the growth of the demand on electric energy in the last decades, the urban distribution and transmission systems have experienced a bigger necessity to improve on the substations, the automation procedures and techniques on the operation maneuvers of such systems, in a sense that better attends the quality levels, availability, continuity and operational reliability. In this way, the objective of the present paper is to perform a study of protection and control on an electrical industrial system involving the procedures of digitizing and maneuvers automatism utilizing operational techniques and other pertinent information used in a typical high-voltage Industrial Electrical System. Analysis were made on short-circuits to specify the main components of the 138 [kV] substation, in addition, there were used digital MiCOM relays to make the protection of the present elements. With that, a program was developed to allow the user to monitor the condition of circuit-breakers through a supervision screen being able to simulate some kinds of faults, as well as observing the characteristics of each device. This way, the importance of having a fast and reliable system that ensures the equipment’s protection and the industrial process continuity due to faults on the electrical system is noticeable. It’s important to highlight that all this digitizing was mainly favored by the development of digital technology on the last years, mainly on microelectronics, also with the appearance of supervision gadgets allowing the development of complex systems in supervision and electric energy control

Otimização do processo de usinagem da superliga nimonic 80A utilizando o Método de Taguchi

Atualmente, atender as necessidades dos consumidores é uma das metas mais importantes, os consumidores estão em busca de produtos com qualidade e preços mais acessíveis, para isso, é indispensável que as empresas se atualizem para melhorar seus produtos e serviços. Com este cenário, as superligas estão cada vez mais ganhando mercado, pois possuem ótimas propriedades, principalmente em relação a operar em temperaturas elevadas, podendo proporcionar maior eficiência para motores que necessitam trabalhar em altas temperaturas. Em contra partida a essa vantagem, as superligas possuem uma baixa usinabilidade, sendo importante a análise do processo de usinagem para se tornarem mais aplicáveis. Este trabalho visa à otimização do processo de torneamento cilíndrico da superliga Nimonic 80A, com o intuito de melhorar a qualidade do produto, utilizando o Método de Taguchi, com o arranjo ortogonal L16, sendo o comprimento de corte definido como variável resposta e analisados seis fatores que poderiam influenciar na sua variação, tais fatores são: velocidade de corte, avanço, profundidade de corte, tipo de pastilha, lubrificação e dureza do material. Os resultados obtidos demonstraram que os fatores avanço, tipo de pastilha e lubrificação são significativos e exercem influencia no processo, sendo que o avanço deve ser ajustado no nível de 0,12 mm/rev, a pastilha a ser utilizada deve ser CP250 e a lubrificação deve ser feita de maneira abundante, para a otimização do processo. Com a análise dos resultados, também podemos observar a eficiência e confiabilidade do método utilizado, mostrando resultados coerentes

Concepção e Implementação de um Sistema de Controle de Arborização Urbana através da Integração de Softwares Livres e de Código Aberto

Suitable computacional tools allow to build applications that can link information to its physical location, and represent them into visual and interactive schemes, e ectively reaching the power of visual comunication. This leads the user to synthesize information in a simple and e cient way. These applications are linked to the de nition of Geographic Information System (GIS). GIS are comprised by many concepts and tools, which have the main purpose of collecting, storing, viewing and processing spatial data, obtaining the information needed for decision making. Within this context, this paper presents the Conception and Implementation of a Control System for Urban Forestry through Integration of Free and Open Source Software. This conception arose from the need of an Environmental Project developed by the Agriculture's House of the city of Regente Feij o, which has as main objectives cataloging and management of urban a orestation of the municipality. Due to this diversity of concepts, the challenge in building this system is the integration of platforms that are involved in all stages: collecting and storage of data, including maps and other spatial information, operations on the stored information, obtaining results and graphical visualization of the same. After implementation, it was possible to provide for the system users an improvement in the capacity of perception in the information analysis and facilitate the process of decision making

Localização automática de pontos de controle em imagens aéreas baseada em cenas terrestres verticais

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

O desenvolvimento sustentável e o controle social da natureza e do trabalho: um estudo a partir da Fábrica de Preservativos Masculinos de Xapuri (AC)

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Gestão de recursos humanos em projetos de software: proposta integrada ao processo pessoal

The software quality represents a more and more important attribute for the survival and growth of software industries. In order to ensure the quality of products manufactured, various practices have been incorporated into the development process. In this context, some successful software organizations have invested in an approach to human resource management, which consists in integrating the management activities with a personal process called Personal Software Process - PSP, which has led to the maintenance of greater discipline and control over all development phases. Given this, this work presents a proposal for integration of techniques set out in the PSP with a web system previously developed, which is called System to Aid Project Management - SAPM.

Aplicação de princípios do pensamento enxuto no processo de envio e devolução de correspondências em um banco privado

The success obtained by the Toyota Company in implementing the Toyota Production System was a global case of study that generated different new approaches, such as Lean Thinking. This approach was already successfully applied to various sectors, breeding methodologies as Lean Service, Lean Office or Lean IT. In this paper, the main concepts of Lean Thinking were applied in an information flow through an action research, more specifically in the sending and return of mailing process from a bank. The objectives were to create changes that led to the decrease of the mail returning indexes and ultimately to cost reduction and waste elimination. For this purpose the actual situation was mapped, and after data collection and analysis, a future proposed state was generated for the information flow. Alongside, indicators were conceived for managing process control and a set of implemented and proposed improvements were delivered. The applied Lean Thinking concepts were considered efficient for the application, and the proposed objectives were achieved