Melhoria do nível de serviço no atendimento ao cliente por meio da estrutura direta de distribuição Transit Point

Increasingly competitive markets have driven the search for companies in many different ways to win and keep customers. The service level is basically the performance of companies in fulfilling the orders made, or how companies demonstrate to their clients efforts in their behalf. This work aims to solve the difficulties faced by a multinational company present in Brazil, in the distribution of its products in the category Ice Cream in order to improve the service level of their customers. Review the logistics network and concepts related to the distribution system of products is one of several ways to achieve this goal, as well as the use of IT and tools to assist in planning and programming of the physical distribution of products. In this study we used the concept of direct distribution system called Transit Point (TP). The TP provides at the same time, a strategy of rapid response, flexibility, low transportation costs and no inventory. A router - software capable of simulating the actual conditions experienced in the daily distribution - was used to assist in calculations. Results showed reductions of up to 47.5% in transportation costs and better conditions were provided in the distribution of products, positively impacting on service levels and in the maintenance of products quality, with a reduction of 1.6% of the total costs involve

Relações públicas estratégicas: o uso de mídias sociais para obtenção de resultados no gabinete nacional da ordem Demolay 2011/2012

This monograph covers the issues related to the understanding of the new organization's cenary of the globalized society, computerized, which was reflected even within organizations. In this sense, we present a reflection on the theme of segmentation of audiences, especially based on the proposition of France (2008), regarded as important within the professional activities of Public Relations. Issues related to information technology, particularly the history of the internet and social media are presented as a reflection of this new company and also as strategic tools for the establishment of a fruitful relationship with the public organizations. All topics presented will support the monograph's study objects, presenting the Brazilian DeMolay Order, focusing on the challenges faced by the management of the National Bureau 2011/2012, that through integrated actions of communication and relationships, especially the virtual environment, resulted in the growth participant's numbers in the activities proposed by the national administration

Efeito da paisagem na incidência da ictiofauna em rios de primeira ordem na bacia do Corumbatai, SP

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Indicadores de qualidade física em latossolos cultivados com milho e soja sob semeadura direta e cultivo convencional

Pós-graduação em Agronomia (Produção Vegetal) - FCAV

Democracia e participação nas escolas públicas brasileiras: as possibilidades da eleição direta para gestores escolares

After a long period of military dictatorship, the Brazilian people, following the redemocratization in the late 1980s, experimented the possibility of electing their political representatives. This experience of democracy and citizenship included in the electoral process, now, appear as one of the main challenges to make the Brazilian public schools more democratic and participative, through the election of school managers. The purpose of this paper is to discuss the historical aspects of the process of electing representatives in Brazil and the possibilities of direct elections for school managers. At first recovering the struggle of the Brazilian society in search of an effective political participation and, subsequently, pointing out the limits and possibilities of the introduction of direct elections for school managers as a mechanism to consolidate a more democratic school.

Interferência das construções sucessivas de Pequenas Centrais Hidroelétricas (PCH), sobre a ictiofauna do rio Sapucaí-Mirim-SP, Brasil

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

Dinâmica do nitrogênio em sistemas de produção sob semeadura direta

Pós-graduação em Agronomia (Agricultura) - FCA

Atributos do solo e flora infestante em sistema de semeadura direta do milho na palha de leguminosas arbóreas

Pós-graduação em Agronomia (Ciência do Solo) - FCAV

Qualidade da semeadura direta de milho com dois mecanismos de pressão no disco sulcador sob duas velocidades

Pós-graduação em Agronomia (Produção Vegetal) - FCAV

A narrativa audiovisual da transmissão direta e ao vivo da copa do mundo da FIFA: comparação entre a televisão analógica e a digital

Pós-graduação em Comunicação - FAAC

Soluções do tipo vórtice em um modelo de Maxwell-Chern-Simons-Higgs com campos de Gauge distintos

Pós-graduação em Física - FEG

Variáveis que afetam o procedimento de colagem direta ortodôntica: braquetes e materiais adesivos

Following the introduction of the acid-etching technique in enamel surface, direct attachment of orthodontic appliances on the surface of the tooth and/or restorations became a routine procedure in the assembly of the fixed devices. The attainment of a success result is related to the criterion attention to the details and the steps of the bonding technique, as well as, to the knowledge of the characteristics of the adhesive materials and orthodontic brackets. This paper presents some aspects of various types of brackets and adhesives materials.

Variáveis que afetam o procedimento de colagem direta ortodôntica: procedimentos clinicos

Direct bonding of orthodontics attachments to the teeth or restoration has become a routine in fixed appliance therapy. The technique used seems to be simple, but meticulous attention to detail and steps, a thorough understanding of factors involved are needed to ensure a successful outcome into different surfaces. It is the purpose of this article to review concerning aspects to orthodontic bonding in enamel and restorations fabricated from different materials; affording assistance to the reader wiser accomplishment and successful procedure.