Att möta sorg i arbetet : En kvantitativ enkätundersökning över begravningsrådgivare anslutna till SBF (Sveriges Begravningsbyråers Förbund).

This quantitative survey aims to highlight the impact of the meeting with the grief for customer advisers and representatives of funeral homes connected to the SBF (Sveriges Begravningsbyråers förbund). It also aims to demonstrate any differences between the sexes on this subject. Issues include: How does the person experience expectations and requirements in relation to their professional role? Does the person experience a personal impact due to the encounter with grief and death in their profession, in what way and to what extent? What consequences does the expectations, reactions and the possible impact result in for that person? What conditions does the person have to help cope with the professional role? Is there a gender difference in this experience? The theory base, which consists of theories taken from The Managed Heart: The commercialization of Human Feeling by Arlie Hochschild (2003) and descriptions taken from Yrke: begravningsentreprenör. Om utanförskap, döda kroppar, riter och professionalisering by Anna Davidsson Bremborg (2002), has been fundamental in both the preparatory work and the analysis. The population consists of those with client contact at funeral homes connected to the SBF. The questionnaire was answered through an internet page and the contact with the particiants were made via e-mail. The questionnaire consisted of 44 claims which were answered by how well the respondents agreed with them. The responses were then coded and calculations were made of mean and significance of these figures. Comparisons were made on several levels between the different variables in order to find patterns and indications. The results showed trends that the respondents to some extent experienced high demands in their profession, stress connected with the customer interactions and that this to some extent resulted in negative consequences. The results suggests that respondents were expected to and strove to go the "extra mile" to please the customers. The results also showed trends that the respondents enjoyed their work, experienced relatively good conditions in their profession and that the benefits outweighed the sacrifices. The results also showed an interesting pattern of that women, more than men, experience pressures and stress due to the encouter with grief at work, and that the higher education the respondents had the greater the impact. This study resulted in some interesting indications that can be used in further research.

A study visit to a vitual company

To integrate study visits to different workplaces in higher education implies important benefits for the course quality. The study visit gives the students a better understanding for the real situations they will meet in working life. However for practical and economical reasons is that not always possible. The purpose of this project is to create a virtual company that shall replace the real one for study visits. The goal is to create a realistic picture and that intended use of it can come as close as possible to a real study visit. It is also important to facilitate linking theory and practice. The virtual company is built up by pictures, videos and text. All material is made available on a web page and when entering the students will meet a layout of the company. From that position is it possible to walk around and look at videos from different workstations. Besides that can they also listen to interviews with managers and representatives of staff as well as reading reports concerning productivity and the work environment. The focus of the study visit is work sciences, therefore the material also include some visualized information about work hazards. On the web page there are also a number of tasks for the students to carry out. Until the autumn 2011, 132 students at Dalarna University have visited and produced reports from the virtual company. They were studying in programs for mechanical engineering, production technicians and human resource management. An evaluation among some ten students showed that the study visit to the virtual company is flexible in time and effective, but that students wish to have even more detailed information about the company. Experiences from four years of use in a number of classes show that the concept is worth further development. Furthermore with production of new material the concept is likely to be applicable for other purposes.

Sportevenemangets nyhetsbrev : Råd om utformningen av nyhetsbrev

Samhället blir allt mer digitaliserat, vilket lett till att en stor mängd företagbehövt förändra sin marknadsföring. Många företag marknadsför sig idaggenom digitala kanaler, en av dessa är e-post. Ett sätt att marknadsföra sig viae-post är med nyhetsbrev. Forskningen om e-postmarknadsföring är betydligtmer omfattande än den specifikt om nyhetsbrev, vilket gör nyhetsbrev till ettintressant ämne att studera närmre. Syftet med studien är att undersöka vad rådangående utformningen av nyhetsbrev behandlar och om råden som finns äranpassade specifikt för sportevenemangs nyhetsbrev. Studiens syfte är även attgranska om Skid-VM:s allmänna nyhetsbrev följer några av de generella rådensom valts ut och om tillämpningen av råden föredras av mottagarna eller inte.För att besvara studiens frågeställningar har en kartläggning, en jämförelse ochen enkätundersökning genomförts. Kartläggningen gjordes genom eninformationssökning och 65 råd hittades. Sex generella råd valdes ut ochjämfördes mot Skid-VM:s allmänna nyhetsbrev. Nya modifierade varianter pådelar av nyhetsbrevet formgavs utifrån om den ursprungliga delen av Skid-VM:s nyhetsbrev följde det generella rådet eller inte. De modifieradevarianterna och de ursprungliga sattes ihop till bildpar. I enkätundersökningensom publicerades på Facebook-sidor och grupper administrerade av Skid-VMfick deltagarna sedan välja vilken variant de föredrog. Kartläggningenresulterade i slutsatserna att många av råden behandlade utformningen avnyhetsbrevets texter och att råd om utformningen av nyhetsbrev specifiktanpassade för sportevenemang var sällsynta. Slutsatserna blev även att Skid-VM:s nyhetsbrev följde fyra av de sex generella råden och att varianten avnyhetsbreven som följde det generella rådet föredrogs i tre av sex fall.