Asiakaspalveluprosessin mittariston luominen: Case Borealis Polymers Oy

Työn tavoitteena oli luoda asiakaspalveluprosessin mittaristo päivittäisen operatiivisen toiminnan seuraamiseksi ja parantamiseksi. Tarkoituksena oli mitata tilaustoimitusketjun suorituskykyä sekä tutkia mahdollisia kehitys ja parannuskohteita. Työ tehtiin Borealis Polymers Oy:n Fenolin Liiketoimintayksikölle. Yhtiön käytössä on Balanced Scorecard KPI- mittaristo. Asiakaspalveluprosessin mittaristo luotiin BSC asiakasnäkökulman mukaisesti soveltuen yhtiön toimintaympäristöön ja tavoitteisiin. Mittariston tarkoituksena on täydentää KPI- mittareita keskittyen päivittäisen asiakaspalveluprosessin suorituskyvyn ja asiakastyytyväisyyden parantamiseen. Asiakaspalveluprosessia kuvaavia mittareita testattiin suorittamalla asiakastyytyväisyyskysely, joka käytännössä toteutettiin sähköpostitse tehtynä tyytyväisyysmittauksena. Mittauksella haluttiin selvittää asiakastyytyväisyyden taso, palvelun eritekijöiden suhteellinen tärkeys asiakkaille eli mitkä laadun tekijät ovat asiakkaille tärkeimmät sekä miten asiakas kokee Borealiksen asiakaspalvelun suhteessa kilpailijoihin. Asiakaspalvelukysely on osa yhtiön kuluen vuoden aikana tehtävää asiakastyytyväisyysselvitystä. Lisäksi työn tavoitteena oli luoda jatkuvan toiminnan seuraamiseksi tulevaisuutta varten mittarit asiakkaille tärkeimpien laadun tekijöiden seuraamiseksi.

Painatuksen UV-stabiilisuuden optimointi fenolihartsatussa paperissa

Tässä diplomityössä tutkittiin painetun paperin ja siitä fenoliformaldehydihartsilla impregnoimalla valmistetun pinnoituskalvon UV-stabiilisuuden parantamis-mahdollisuuksia. Työn kirjallisuusosassa käsitellään painetun pinnoituskalvon valmistusprosessia ja painatuksen UV-valonkestoon vaikuttavia tekijöitä. Painovärin pigmentti, sen määrä ja käsittely, painovärin sideaine sekä fenoliformaldehydihartsi ja sen lisäaineet vaikuttavat pinnoitetun betonoimisvanerin säänkesto-ominaisuuksiin. Erilaisilla epäorgaanisilla valkoisilla pigmenteillä ja kidemuodoilla on erilainen UV-valonkesto ja taitekerroin. Päällystämällä titaanidioksidi esimerkiksi alumiini- tai zirkoniumoksideilla sen UV-valonkestoa voidaan parantaa merkittävästi. UV-hajoaminen voidaan havaita painetun pinnoitteen liituuntumisena. Liituuntumista voidaan pitää veden ja hapen välisenä reaktiona, jota titaanidioksidi ja UV-säteily katalysoivat. Sen takia myös muiden valkoisten epäorgaanisten pigmenttien ominaisuuksia ja käyttöä selvitettiin. Kokeissa käytettiin yhdeksää eri painoväriä, kahta eri paksuista paperia ja kahta eri tyyppistä hartsia. Painovärejä ohennettiin vedellä ja paperin painopuolta vaihdeltiin. Kaikissa painatuksissa käytettiin kolmea eri rasterointiasteen laattaa, jolloin painovärin määrää paperissa saatiin vähennettyä. Painetuista papereista mitattiin densiteetti, värimäärä, pisara-absorptio vedellä ja kontaktikulma hartsilla. Myös painovärin tunkeumaa selvitettiin paperin poikkileikeistä tehtyjen SEM-kuvien avulla. Painetut paperit impregnoitiin fenoliformaldehydihartsilla kalvoksi. Pinnoituskalvot puristettiin vanerin pinnalle laboratoriopuristimella. Koekappaleet altistettiin UV-valolle, sateelle ja pakkaselle sääkaapissa 400 h ajan, mikä vastaa noin 1,5 vuotta ulkona Suomen oloissa. Kappaleista mitattiin kiilto, värinmuutos ja liituuntuminen. Pinnoitteen liituuntumista tapahtui vähiten niissä koepisteissä, joissa painatus oli tehty 30 % rasteroidulla laatallaSäänkestävä TiO2 osoittautui hyväksi, mutta myös ZnO-pigmentillä saatiin hyviä tuloksia. ZnO-koepisteessä liituuntumisreaktio ei ole niin voimakkaasti katalysoitu kuin TiO2-koepisteissä. Paksun paperin painatuspuolella näytti olevan merkitystä säänkestoon. Huopapuolelle painettuna pinnoitteen liituuntuminen oli vähäisempää

High voltage discharge for degradation of organic contaminants in water

The pulsed dielectric barrier discharge (PDBD) and pulsed corona discharge (PCD) were compared for their efficiency to degrade phenol in water solution. Results show that PCD has higher efficiency than PDBD to degrade phenol. When initial pH of water solution was elevated, phenol degradation in the PCD reactor was significantly enhanced, although no considerable effect was seen in the PDBD reactor. The PCD reactor was also able to degrade lignin significantly, both in synthetically prepared solution and in pulp and paper mill wastewater. Water temperature did not affect phenol degradation; however, lignin was better oxidized at lower temperature.

Application of electrokinetic Fenton process for the remediation of soil contaminated with HCB

Electrokinetic remediation coupled with Fenton oxidation, widely called as Electrokinetic Fenton process is a potential soil remediation technique used for low permeable soil. The applicability of the process has been proved with soil contaminated with a wide range of organic compounds from phenol to the most recalcitrant ones such as PAHs and POPs. This thesis summarizes the major findings observed during an Electrokinetic Fenton Process study conducted for the remediation of low permeable soil contaminated with HCB, a typical hydrophobic organic contaminant. Model low permeable soil, kaolin, was artificially contaminated with HCB and subjected to Electrokinetic Fenton treatments in a series of laboratory scale batch experiments. The use of cyclodextrins as an enhancement agent to mobilize the sorbed contaminant through the system was investigated. Major process hindrances such as the oxidant availability and treatment duration were also addressed. The HCB degradation along with other parameters like soil pH, redox and cumulative catholyte flow were analyzed and monitored. The results of the experiments strengthen the existing knowledge on electrokinetic Fenton process as a promising technology for the treatment of soil contaminated with hydrophobic organic compounds. It has been demonstrated that HCB sorbed to kaolin can be degraded by the use of high concentrations of hydrogen peroxide during such processes. The overall system performances were observed to be influenced by the point and mode of oxidant delivery. Furthermore, the study contributes to new knowledge in shortening the treatment duration by adopting an electrode polarity reversal during the process.

Pulsed corona discharge as an advanced oxidation process for degradation of organic

Advanced oxidation processes (AOPs) have been studied and developed to suffice the effective removal of refractory and toxic compounds in polluted water. The quality and cost of wastewater treatment need improvements, and electric discharge technology has a potential to make a significant difference compared to other established AOPs based on energy efficiency. The generation of active oxidant species such as ozone and hydroxyl radicals by high voltage discharge is a relatively new technology for water treatment. Gas-phase pulsed corona discharge (PCD), where a treated aqueous solution is dispersed between corona-producing electrodes free of the dielectric barriers, was developed as an alternative approach to the problem. The short living radicals and ozone formed in the gas phase and at the gas-liquid interface react with dissolved impurities. PCD equipment has a relatively simple configuration, and with the reactor in an enclosed compartment, it is insensitive towards gas humidity and does not need the gas transport. In this thesis, PCD was used to study and evaluate the energy efficiency for degrading various organic compounds, as well as the chemistry of the oxidation products formed. The experiments investigate the aqueous oxidation of phenol, humic substances, pharmaceutical compounds (paracetamol, ibuprofen, indomethacin, salicylic acids, -estradiol), as well as lignin degradation and transformation to aldehydes. The study aims to establish the influence of initial concentration of the target pollutant, the pulsed discharge parameters, gas phase composition and the pH on the oxidation kinetics and the efficiency. Analytical methods to measure the concentrations of the target compounds and their by-products include HPLC, spectrophotometry, TOC and capillary electrophoresis. The results of the research included in this summary are presented in the attached publications and manuscripts accepted for publication. Pulsed corona discharge proved to be highly effective in oxidizing each of the target compounds, surpassing the closest competitor, conventional ozonation. The increase in oxidation efficiencies for some compounds in oxygen media and at lower pulse repetition frequencies shows a significant role of ozone. The role of the ·OH radicals was established in the surface reactions. The main oxidation products, formation of nitrates, and the lignin transformation were quantified. A compound specific approach is suggested for optimization of the PCD parameters that have the most significant impact on the oxidation energy efficiency because of the different characteristics and responses of the target compound to the oxidants, as well as different admixtures that are present in the wastewater. Further studies in the method’s safety (nitration and nitrosation of organic compounds, nitrite and nitrate formation enhancement) are needed for promoting the method.

Suomen satamissa käsiteltävät pakatut vaaralliset aineet ja esimerkkejä niiden vaaraominaisuuksista

Tämä raportti on tehty osana Kymenlaakson ammattikorkeakoulun hallinnoiman NELIn (North European Logistics Institute) esiselvitystä vaarallisten aineiden tunnistamisesta konttiliikenteessä. Tässä Turun yliopiston merenkulkualan koulutus- ja tutkimuskeskuksen Kotkassa toimivan Merenkulun logistiikan tutkimus -yksikön tekemässä selvityk-sessä on tutkittu kansallista satamaliikenteen PortNet-järjestelmää hyödyntäen, mitä pakattuina kuljetettavia vaarallisia aineita ja kuinka suuria määriä Suomen satamissa käsitellään. PortNet-analyysin tulosten pohjalta tutkimuksessa on selvitetty Suomen satamissa eniten käsiteltyjen, pakattuina kuljetettavien vaarallisten aineiden vaaraominaisuuksia sekä ihmisten että ympäristön kannalta. Tutkimuksessa tehdyn PortNet-analyysin perusteella pakattuja vaarallisia aineita käsiteltiin 16:ssa Suomen satamassa vuonna 2012. Käsiteltyjen aineiden kokonaismäärä oli noin 820 000 tonnia, josta viennin osuus oli 53 % ja tuonnin 47 %. Eniten kuljetettuja IMDG-luokkia olivat luokan 3 palavat nesteet (31 %:n osuus), luokan 9 muut vaaralliset aineet ja esineet (25 %) sekä luokan 8 syövyttävät aineet (23 %). Muiden luokkien osuus oli alle 10 %. Suomen satamissa käsiteltiin vuonna 2012 yhteensä noin 1 020 eri-laista, pakattua vaarallista ainetta. Yli 10 000 tonnia käsiteltyjä aineita oli yhteensä 16, 1 000–10 000 tonnia käsiteltyjä aineita 84, 100–1 000 tonnia käsiteltyjä aineita 148 ja alle 100 tonnia käsiteltyjä aineita noin 770. Eniten käsiteltyjä aineita olivat pääasiassa erilaiset aineyhdisteet ja tarkemmin määrittelemättömät aineet, kuten ympäristölle vaarallinen aine n.o.s, maalit, polymeeripelletit, hartsiliuos, kohotetussa lämpötilassa oleva neste n.o.s. ja nikkelimetallihybridiakut. Näitä kaikkia käsiteltiin Suomen satamissa yli 20 000 tonnia vuonna 2012. Varsinaisista yksittäisistä vaarallisista aineista eniten käsiteltyjä olivat muurahaishappo, vetyperoksidin vesiliuos, natriumkloraatti, ammoniumnitraatti, fenoli ja kloorietikkahappoliuos. Näitä kaikkia käsiteltiin yli 10 000 tonnia vuonna 2012. PortNet-analyysin tulosten pohjalta valittiin kymmenen ainetta, joiden vaaraominaisuuksia sekä ihmisten että ympäristön kannalta tarkasteltiin tarkemmin. Tarkasteluun valittiin, tieteellistä harkintaa käyttäen, eniten kuljetettavia vaarallisia yksittäisiä kemikaaleja. Tarkasteluun valitut kemikaalit olivat muurahaishappo, vetyperoksidi, natrium-kloraatti, kloorietikkahappo, fenoli, akryyliamidiliuos, ksyleenit, akryylinitriili, tolueeni ja epikloorihydriini. Tutkituista kemikaaleista ympäristölle haitallisimpia ovat fenoli, kloorietikkahappo ja akryyliamidiliuos. Ihmisen kannalta kaikki 10 tutkittua kemikaalia muodostavat onnettomuustilanteessa riskin ihmisten terveydelle joko syövyttävyytensä, reaktiivisuutensa tai myrkyllisyytensä vuoksi. Osa kemikaaleista voi aiheuttaa ihmisille myös kroonisia haittoja, kuten kohonnutta syöpäriskiä tai muutoksia perimässä, joko suurina kerta-annoksina tai pieninä toistuvina pitoisuuksina. Suomen satamissa käsiteltävien pakattujen kemikaalien erilaisuus ja suuri lukumäärä tekevät niistä vaikeasti hallittavissa olevan riskitekijän. Yleisesti ottaen voidaan sanoa, että pakatuista kemikaaleista aiheutuu pienehköissä vuototilanteissa suurempi uhka ihmisen terveydelle kuin ympäristölle, kun taas irtolastikuljetuksissa tapahtuvien onnettomuuksien yhteydessä vuotaneen aineen määrä on yleensä suurempi ja näin ollen myös ympäristölle koituva uhka voi olla suuri.

Pulsed electric field assisted sol-gel preparation of TiO2 particles and their photocatalytic properties

The objective of this thesis was to study the effect of pulsed electric field on the preparation of TiO2 nanoparticles via sol-gel method. The literature part deals with properties of different TiO2 crystal forms, principles of photocatalysis, sol-gel method and pulsed electric field processing. It was expected that the pulsed electric field would have an influence on crystallite size, specific surface area, polymorphism and photocatalytic activity of produced particles. TiO2 samples were prepared by using different frequencies and treatment times of pulsed electric field. The properties of produced TiO2 particles were examined X-ray diffraction (XRD), Raman spectroscopy and BET surface area analysis. The photocatalytic activities of produced TiO2 particles were determined by using them as photocatalysts for the degradation of formic acid under UVA-light. The photocatalytic activities of samples produced with sol-gel method were also compared with the commercial TiO2 powder Aeroxide® (Evonic Degussa GmbH). Pulsed electric field did not have an effect on the morphology of particles. Results from XRD and Raman analysis showed that all produced TiO2 samples were pure anatase. However, pulsed electric field did have an effect on crystallite size, specific surface area and photocatalytic activity of TiO2 particles. Generally, the crystallite sizes were smaller, specific surface areas larger and initial formic acid degradation rates higher for samples that were produced by applying the pulsed electric field. The higher photocatalytic activities were attributed to larger surface areas and smaller crystallite sizes. Though, with all of the TiO2 samples produced by the sol-gel method the initial formic acid degradation rates were significantly slower than with the commercial TiO2 powder.

Modification of Photocatalyst with Enhanced Photocatalytic Activity for Water

Increasing demand and shortage of energy resources and clean water due to the rapid development of industry, population growth and long term droughts have become an issue worldwide. As a result, global warming, long term droughts and pollution-related diseases are becoming more and more serious. The traditional technologies, such as precipitation, neutralization, sedimentation, filtration and waste immobilization, cannot prevent the pollution but restrict the waste chemicals only after the pollution emission. Meanwhile, most of these treatments cannot thoroughly degrade the contaminants and may generate toxic secondary pollutants into ecosystem. Heterogeneous photocatalysis as the innovative wastewater technology attracts many attention, because it is able to generate highly reactive transitory species for total degradation of organic compounds, water pathogens and disinfection by-products. Semiconductor as photocatalysts have demonstrated their efficiency in degrading a wide range of organics into readily biodegradable compounds, and eventually mineralized them to innocuous carbon dioxide and water. But, the efficiency of photocatalysis is limited, and hence, it is crucial issue to modify photocatalyst to enhance photocatalytic activity. In this thesis, first of all, two literature views are conducted. A survey of materials for photocatalysis has been carried out in order to summarize the properties and the applications of photocatalysts that have been developed in this field. Meanwhile, the strategy for the improvement of photocatalytic activity have been explicit discussed. Furthermore, all the raw material and chemicals used in this work have been listed as well as a specific experimental process and characterization method has been described. The synthesize methods of different photocatalysts have been depicted step by step. Among these cases, different modification strategies have been used to enhance the efficiency of photocatalyst on degradation of organic compounds (Methylene Blue or Phenol). For each case, photocatalytic experiments have been done to exhibit their photocatalytic activity.The photocatalytic experiments have been designed and its process have been explained and illustrated in detailed. Moreover, the experimental results have been shown and discussion. All the findings have been demonstrated in detail and discussed case by case. Eventually, the mechanisms on the improvement of photocatalytic activities have been clarified by characterization of samples and analysis of results. As a conclusion, the photocatalytic activities of selected semiconductors have been successfully enhanced via choosing appropriate strategy for the modification of photocatalysts.

Photocatalysis Studies under Visible Light Irradiation with TiO2 Obtained by Pulsed Electric Field Assisted Sol-Gel Method

The objective of this thesis was to study the effect of pulsed electric field on the preparation of TiO2 nanoparticles via sol-gel method under the visible light irradiation. The literature part introduces properties of different TiO2 crystal forms and principle of photocatalysis. It was expected that pulsed electric field would have an influence on degradation for oxalic acid and formic acid. TiO2 samples were prepared by using three frequencies (50Hz, 294Hz, and 963Hz) and two treatment times (12 minutes and 24 minutes) of pulsed electric field. The photocatalytic activities of TiO2 samples produced with sol-gel method were also compared with the TiO2 particles made by previous study and with the commercial TiO2 powder Aeroxide® (Evonic Degussa GmbH) at the same condition. Results show that pulsed electric field does have an effect on degradation for oxalic acid and formic acid. Generally, higher photocatalytic activities for oxalic acid and formic acid were obtained with lower frequency and longer treatment time of pulsed electric field.

Titanium dioxide based nanomaterials for photocatalytic water treatment

Water treatment using photocatalysis has gained extensive attention in recent years. Photocatalysis is promising technology from green chemistry point of view. The most widely studied and used photocatalyst for decomposition of pollutants in water under ultraviolet irradiation is TiO2 because it is not toxic, relatively cheap and highly active in various reactions. Within this thesis unmodified and modified TiO2 materials (powders and thin films) were prepared. Physico-chemical properties of photocatalytic materials were characterized with UV-visible spectroscopy, scanning electron microscopy (SEM), transmission electron microscopy (TEM), X-ray photoelectron spectrometry (XPS), inductively coupled plasma optical emission spectroscopy (ICP-OES), ellipsometry, time-of-flight secondary ion mass spectrometry (ToF-SIMS), Raman spectroscopy, goniometry, diffuse reflectance measurements, thermogravimetric analysis (TGA) and nitrogen adsorption/desorption. Photocatalytic activity of prepared samples in aqueous environment was tested using model compounds such as phenol, formic acid and metazachlor. Also purification of real pulp and paper wastewater effluent was studied. Concentration of chosen pollutants was measured with high pressure liquid chromatography (HPLC). Mineralization and oxidation of organic contaminants were monitored with total organic carbon (TOC) and chemical oxygen demand (COD) analysis. Titanium dioxide powders prepared via sol-gel method and doped with dysprosium and praseodymium were photocatalytically active for decomposition of metazachlor. The highest degradation rate of metazachlor was observed when Pr-TiO2 treated at 450ºC (8h) was used. The photocatalytic LED-based treatment of wastewater effluent from plywood mill using commercially available TiO2 was demonstrated to be promising post-treatment method (72% of COD and 60% of TOC was decreased after 60 min of irradiation). The TiO2 coatings prepared by atomic layer deposition technique on aluminium foam were photocatalytically active for degradation of formic and phenol, however suppression of activity was observed. Photocatalytic activity of TiO2/SiO2 films doped with gold bipyramid-like nanoparticles was about two times higher than reference, which was not the case when gold nanospheres were used.