Managing Customer Co-creation: Empirical Evidence from Finnish High-tech SMEs

The purpose of this thesis is to find out how customer co-creation activities are managed in Finnish high-tech SMEs by understanding managers’ views on relevant issues. According to theory, issues such as firm size, customer knowledge implementation, lead customers, the fuzzy front-end of product/service development as well as the reluctance to engage in customer co-creation are some of the field’s focal issues. The views of 145 Finnish SME managers on these issues were gathered as empirical evidence through an online questionnaire and analyzed with SPSS statistics software. The results show, firstly, that Finnish SME managers are aware of the issues associated with customer co-creation and are able to actively manage them. Additionally, managers performed well in regards to collaborating with lead customers and implemented customer knowledge evenly in various stages of their new product and service development processes. Intellectual property rights emerged as an obstacle deterring managers from engaging in co-creation. The results suggest that in practice managers would do well by looking for more opportunities to implement customer knowledge in the early and late stages of new product and service development, as well as by actively searching for lead customers.

The effect of focal point parameters in fiber laser welding of structural steel

In this thesis the effect of focal point parameters in fiber laser welding of structural steel is studied. The goal is to establish relations between laser power, focal point diameter and focal point position with the resulting quality, weld-bead geometry and hardness of the welds. In the laboratory experiments, AB AH36 shipbuilding steel was welded in an I-butt joint configuration using IPG YLS-10000 continuous wave fiber laser. The quality of the welds produced were evaluated based on standard SFS-EN ISO 13919-1. The weld-bead geometry was defined from the weld cross-sections and Vickers hardness test was used to measure hardness's from the middle of the cross-sections. It was shown that all the studied focal point parameters have an effect on the quality, weld-bead geometry and hardness of the welds produced.

Finite size effects in superconducting nanocomposites

The present Master’s thesis presents theoretical description of the extraodinary behavior of the confined Indium nanoparticles. Superconducting properties of nanoparticles and nanocomposites are extensively reviewed. Special attention has been paid to phase fluctuation, shell and disordered effects. The experimental data has been obtained and provided by Dmitry Shamshur from Ioffe Physical Technical Institute. The investigated material represents a highly ordered system of silicate spheres filled with indium metal, where the In nanoparticles are interconnected between each other. Bulk indium is a superconductor with crititcal superconducting temperature Tc0 = 3:41 K. But indium nanoparticles exhibit different behavior, the critical temperature rise by approximately 20% up to 4.15 K. As well as transition of the indium particles to type-II superconductivity with high critical magnetic fields. Such diversity is explained by finite size effects which originate from nanosize of the samples.

Hydrologisen tilanteen ja tuulivoimatuotannon muutosten vaikutus vesiarvoihin pohjoismaisilla sähkön spot-markkinoilla

Vesivoimalla on merkittävä rooli pohjoismaisessa sähköntuotantojärjestelmässä. Spot-markkinoille tarjottavan vesivoiman hinta riippuu vaihtoehtoisen tuotannon hinnasta ja odotetusta vesivoimantuottajien käytettävissä olevasta veteen sitoutuneen potentiaalienergian määrästä. Hydrologisella tilanteella tarkoitetaan tässä tämän potentiaalienergian poikkeamaa normaalitasostaan. Viime vuosina tuulivoimatuotanto pohjoismaisella sähkömarkkina-alueella on kasvanut voimakkaasti, ja on tullut aiheelliseksi tarkastella, millaisia vaikutuksia tällä on vesivoimantuottajien toimintaan. Työssä määritellään vesivoimalle vaihtoehtoisen sähköntuotannon tuotantokustannus, joka pitkällä aikavälillä toimii vertailutasona, jonka perusteella vesivoimantuottajat määrittävät markkinoilla tarjontahinnan tuotannolleen. Tarkastellaan, kuinka hydrologisen tilanteen ja vaihtoehtoisen tuotannon tuotantokustannusten muutokset vaikuttavat vesiarvoon, joka on hinta, jolla hintariippuvaista eli säätyvää vesivoimaa tarjotaan spot-markkinoille. Todetaan, että hydrologisen tilanteen vahvistuminen ja vaihtoehtoisen tuotantokustannuksen aleneminen alentavat vesiarvoja. Todetaan lisäksi, että tuulivoima vaikuttaa sähkön hinnanmuodostukseen markkinoilla samankaltaisesti kuin hintariippumaton vesivoimatuotanto. Esitetään aikasarjamalli vesivoimatuotannon hintariippuvuuden mallintamiseksi. Vertaillaan vesivoimatuottajien toimintaa kahdella vesivoimatuotantoa sisältävällä hinta-alueella, joista toisella tuulivoimatuotanto on kasvanut voimakkaammin kuin toisella. Havaitaan, että molemmilla hinta-alueilla hydrologisen tilanteen vahvistuminen on alentanut ja heikkeneminen nostanut vesiarvoja. Lisäksi havaitaan, että alueella, jonka tuulivoimatuotanto on kasvanut enemmän, vesiarvot ovat laskeneet suhteessa alueen, jolla tuulivoimatuotanto on kasvanut vähemmän, vesiarvoihin. Tuulivoiman voidaan todeta syrjäyttäneen markkinoilta tuotantokustannuksiltaan kalliimpaa tuotantoa.

A modified nominal stress method for fatigue assessment of steel plates with thermally cut edges

Thermal cutting methods, are commonly used in the manufacture of metal parts. Thermal cutting processes separate materials by using heat. The process can be done with or without a stream of cutting oxygen. Common processes are Oxygen, plasma and laser cutting. It depends on the application and material which cutting method is used. Numerically-controlled thermal cutting is a cost-effective way of prefabricating components. One design aim is to minimize the number of work steps in order to increase competitiveness. This has resulted in the holes and openings in plate parts manufactured today being made using thermal cutting methods. This is a problem from the fatigue life perspective because there is local detail in the as-welded state that causes a rise in stress in a local area of the plate. In a case where the static utilization of a net section is full used, the calculated linear local stresses and stress ranges are often over 2 times the material yield strength. The shakedown criteria are exceeded. Fatigue life assessment of flame-cut details is commonly based on the nominal stress method. For welded details, design standards and instructions provide more accurate and flexible methods, e.g. a hot-spot method, but these methods are not universally applied to flame cut edges. Some of the fatigue tests of flame cut edges in the laboratory indicated that fatigue life estimations based on the standard nominal stress method can give quite a conservative fatigue life estimate in cases where a high notch factor was present. This is an undesirable phenomenon and it limits the potential for minimizing structure size and total costs. A new calculation method is introduced to improve the accuracy of the theoretical fatigue life prediction method of a flame cut edge with a high stress concentration factor. Simple equations were derived by using laboratory fatigue test results, which are published in this work. The proposed method is called the modified FAT method (FATmod). The method takes into account the residual stress state, surface quality, material strength class and true stress ratio in the critical place.

Effect of loading type on the fatigue strength of symmetric and asymmetric welded joints made of ultra high strength steel

In this study, finite element analyses and experimental tests are carried out in order to investigate the effect of loading type and symmetry on the fatigue strength of three different non-load carrying welded joints. The current codes and recommendations do not give explicit instructions how to consider degree of bending in loading and the effect of symmetry in the fatigue assessment of welded joints. The fatigue assessment is done by using effective notch stress method and linear elastic fracture mechanics. Transverse attachment and cover plate joints are analyzed by using 2D plane strain element models in FEMAP/NxNastran and Franc2D software and longitudinal gusset case is analyzed by using solid element models in Abaqus and Abaqus/XFEM software. By means of the evaluated effective notch stress range and stress intensity factor range, the nominal fatigue strength is assessed. Experimental tests consist of the fatigue tests of transverse attachment joints with total amount of 12 specimens. In the tests, the effect of both loading type and symmetry on the fatigue strength is studied. Finite element analyses showed that the fatigue strength of asymmetric joint is higher in tensile loading and the fatigue strength of symmetric joint is higher in bending loading in terms of nominal and hot spot stress methods. Linear elastic fracture mechanics indicated that bending reduces stress intensity factors when the crack size is relatively large since the normal stress decreases at the crack tip due to the stress gradient. Under tensile loading, experimental tests corresponded with finite element analyzes. Still, the fatigue tested joints subjected to bending showed the bending increased the fatigue strength of non-load carrying welded joints and the fatigue test results did not fully agree with the fatigue assessment. According to the results, it can be concluded that in tensile loading, the symmetry of joint distinctly affects on the fatigue strength. The fatigue life assessment of bending loaded joints is challenging since it depends on whether the crack initiation or propagation is predominant.