Developing A Knowledge Management Process Model for Internal IT Organization, Case: Stora Enso Oyj, Corporate IT

The objectives of this Master’s Thesis were to find out what kind of knowledge management strategy would fit best an IT organization that uses ITIL (Information Technology Infrastructure Library) framework for IT Service Management and to create a knowledge management process model to support chosen strategy. The empirical material for this research was collected through qualitative semi-structured interviews of a case organization Stora Enso Corporate IT. The results of the qualitative interviews indicate that codification knowledge management strategy would fit best for the case organization. The knowledge management process model was created based on earlier studies and a literature of knowledge management. The model was evaluated in the interview research and the results showed that the created process model is realistic, useful, and it responds to a real life phenomenon.

Näkökulmia muutoksen johtamiseen

Kirjallisuusarvostelu

Suomalaista ja virolaista runolaulun tutkimusta II : : kirjoitetun ja lauletun runon tutkimuksen metodologia ennen ja nyt -seminaari 6.-7.9.2007 Helsinki

Ajankohtaista

Nokian pääkonttorin historia

Artikkelissa esitellään teos: Nokia oyj:n historia 1-3 / Martti Häikiö. Helsinki, 2001.