Johtajan vuorovaikutusosaaminen suomalais-venäläisessä esimies-alaissuhteessa

The participants in the dynamic Finnish working environment are expected to display communication skills, which is emphasized when different cultures meet. The objective of this thesis was to study the required interpersonal communication competence of leaders in a Finnish-Russian superior-subordinate relationship. The leadership was approached from a communicational perspective where leadership emerges in a dyadic relationship between leader and subordinate. The research was conducted as a qualitative case study. The data was gathered from interviews in the target organization. Four superiors and five of their subordinates were interviewed. The qualitative data gathered from the interviews was analyzed by theory-driven content analysis. The representative data was organized and coded in order to establish the main categories, which form a basis of the conclusions of the thesis. Interpersonal communication competence has a significant role alongside substance in leadership. The superiors in the workplace perceive communication as contextual. The findings indicate that there are certain tensions in the relationship between the superiors and their subordinates. The tensions are described as distance, collectiveness and emotions, and verbal expression and understanding. Leadership communication competence is about finding a balance between the tensions based on cultural differences. From the interpersonal communication research tradition point of view, the efficient and appropriate communication competence in this context consists of the knowledge of tensions and challenges, as well as the ability to manage cultural tensions and the motivation to react positively to cultural differences.

Experiences among primary school teachers in Tanzania

The overall aim of the study was to explore primary school teachers’ experiences of constraints to their work, and actions taken for improvement after undergoing in-service courses in the Education Quality Improvement through Pedagogy program. The research interest was thus to deepen the understanding of teachers’ experiences of constraints to their work and experiences of actions taken to improve classroom actions. In order to achieve this ambition, the study was conducted with primary school teachers in Shinyanga district-Tanzania. Two research questions guided the study: What do teachers experience as constraints to their work? The second: How have teachers improved their classroom actions after undergoing professional development courses? The theoretical framework of the study is centred on limiting and enabling frames on teachers’ work and professional development. In order to understand the classroom situations, qualitative research was designed applying a phenomenological approach with semi-structured interview, observation and videotaping to collect data. Forty experienced primary school teachers from ten primary schools participated in the study. The results of the first research question indicate that teachers face many constraints in their work. Three categories identified as interactional, environmental and professional role constraints. The most critical experienced by all teachers is teaching in large classes and inadequate teaching and learning materials. The results of the second research question show that teachers’ actions taken for improving their work were influenced by professional development activities. Three main categories including expanded interaction, expanded use of environment and expanded professional roles were identified. Generally, the knowledge generated is relevant for viewing teachers’ experiences of the challenges they encounter in teaching and the importance of professional development beyond the sampled respondents. The results suggest that constant provision of teachers’ professional development could improve teaching performance.

Peruskoulun yläkouluvalinnat Turussa. Perheiden yläkouluvalintojen rakentuminen äitien puheissa ja toimissa

Tutkimuksessa tarkastellaan peruskoulun yläkouluvalintoja Turussa. Tarkastelun keskiössä ovat vuonna 1997 syntyneiden turkulaislasten vanhempien yläkouluvalintaa koskeva yleinen sekä omaan lapseen kiinnittyvä puhe ja toimijuus paikallisessa institutionaalisessa kouluvalintatilassa sekä vanhempien lapsen koulutukseen ja kouluvalintaan liittämät perustelut, merkitykset, arvot ja arvostukset. Tämän lisäksi tutkimuksessa tarkastellaan puheesta ja toimista rakentuvia perheiden kouluvalintastrategioita, joita peilataan äitien koulutuksellisiin ja sosiaalisiin resursseihin sekä paikalliseen toimintapolitiikkaan. Tutkimus ei kerro ainoastaan paikallisessa kontekstissa tapahtuvista kouluvalinnoista, vaan laajemmin yhteiskunnassa vallitsevista hierarkioista ja arvoista sekä koulutukseen ja sosioekonomiseen asemaan linkittyvistä normatiivisista toimintatavoista. Tutkimuksessa käytetään haastattelu- ja kyselyaineistoja. Aineistot kerättiin osana kahta laajempaa Suomen Akatemian rahoittamaa Helsingin ja Turun yliopistojen kanssa yhteistyössä tehtyä tutkimusprojektia Vanhemmat ja kouluvalinta – Perheiden koulutusstrategiat, eriarvoistuminen ja paikalliset koulupolitiikat suomalaisessa peruskoulussa (VAKOVA) 2009–2012 sekä Parents and School Choice. Family Strategies, Segregation and School Policies in Chilean and Finnish Basic Schooling (PASC) 2010–2013. Tutkimusaineistot koostuvat 87 turkulaisäidin haastattelusta ja kyselyaineistosta. Kyselyaineiston analyysissä on käytetty kuvailevia tilastollisia menetelmiä, ja sitä käytetään ensisijaisesti taustoittamaan haastatteluaineistoa. Haastatteluaineiston analyysi perustuu pääasiallisesti teema-analyysiin, mutta toimija-asema-analyysin osalta myös diskursiiviseen lähestymistapaan. Haastatteluaineiston pohjalta esiin nousseiden lasten koulutusta ja kouluvalintoja koskevien kuvausten perusteella perheiden yläkouluvalinnat jaettiin kolmeen erityyppiseen valintastrategiaan: perinteiseen lähikouluvalintastrategiaan (n=41), ambivalenttiseen kouluvalintastrategiaan (n=23) ja päämäärätietoiseen kouluvalintastrategiaan (n=23). Jokainen kolmesta strategiasta piti sisällään kahdenlaista toimijuutta kouluvalintakentällä. Ryhmittely kouluvalintastrategioittain ja toimija-asemittain perustui äitien puhetapaan kouluvalinnoista ja yleisemmin koulutukseen liitetyistä merkityksistä ja arvoista sekä konkreettiseen toimintaan kouluvalinnan suhteen. Lähikouluvalintastrategiaa suosivien jälkeläiset siirtyivät koulunsa yleisluokalle. Perheet toimivat valintakentällä kaupungin rajaavan toimintapolitiikan ohjaamina, jolloin kouluvalinta näytti passiiviselta. Osoitteenmukaiseen kouluun siirtymistä perusteltiin praktisilla syillä; koulumatkan pituudella, kulkuyhteyksillä ja lapsen kaverisuhteilla. Hyvinvointivaltion edellytykseksi nähtiin kaikille taattu samanvertainen koulutus ja edelleen luotettiin perinteistä peruskoulua määrittävään mahdollisuuksien tasa-arvoon. Koulutuksen yhdeksi tärkeäksi tehtäväksi nähtiin lapsen kasvattaminen hyvinvoivaksi ja onnelliseksi. Vanhempien toiminta oli perinteisen kouluvalintastrategian mukaista. Ambivalenttista kouluvalintastrategiaa käyttävistä perheistä toiminta kouluvalintakentällä oli kahtalaista. Äidit joko harkitsivat kouluvalintoja tai vertailivat kouluja ja niihin pääsymahdollisuuksia realistisesti tasapainoillen ohjaavan ja mahdollistavan toimintapolitiikan välimaastossa. Tärkeintä oli olla tietoinen kaupungin kouluvalintapolitiikasta sekä siitä, että valinnoilla voi olla merkitystä jälkikasvun koulupolulle. Eri vaihtoehtojen punnitsemisen jälkeen päädyttiin useimmin lähikoulun painotettuun opetukseen. Lapsen peruskoulutusta haluttiin rikastaa painotetulla opetuksella ja hänen toivottiin pääsevän motivoituneeseen ja oppimismyönteiseen koululuokkaan. Valintoja tehtiin paikallisen toimintapolitiikan puitteissa lapsen parasta toivoen. Koulutuksen tehtäväksi nähtiin lapsen intellektuaalinen kasvu kiedottuna koulutuksen tuottamaan hyvinvointiin ja onnellisuuteen. Perheiden valintastrategiaksi muodostui ambivalenttinen strategia motivoituneen oppimisympäristön löytämiseksi. Päämäärätietoista kouluvalintastrategiaa käyttävät vanhemmat hyödynsivät aktiivisesti erilaisia reittejä tiettyihin yläkouluihin pääsemiseksi. Ennakoivien perheiden lapset olivat opiskelleet sellaisessa alakoulussa, joka ei kuulunut yläkoulun oppilasalueelle, mutta takasi lapselle reitin suosittuun yläkouluun. Määrätietoisten perheissä havahduttiin valintoihin puolestaan yläkouluun siirryttäessä, jolloin koulupaikkaa haettiin sopivimman painotetun opetuksen ja koulun maineen mukaan pois lähiyläkoulusta. Lähikoulu -periaate koettiin epäoikeudenmukaiseksi, sillä lapsella tulee olla oikeus toteuttaa omia kykyjään ja lahjakkuuttaan valikoidussa oppilasryhmässä ja perheillä mahdollisuus valita lapsen koulu. Paikallinen toimintapolitiikka ei näyttänyt rajaavan vanhempien kouluvalintoja. Koulutuksen tarkoitukseksi nähtiin intellektuaalinen kasvu ja akateemissivistävä tehtävä. Päämäärätietoisen kouluvalintavalintastrategian tavoitteena oli perheelle sopivan habituksen takaaminen. Paikallinen toimintapolitiikka mahdollisti vanhempien erilaisten kouluvalintastrategioiden rakentumisen ohjaten ensisijaisesti lähiyläkouluun, mutta samalla mahdollistaen koulun valinnan toissijaisen haun kriteerein. Kouluvalintastrategioihin ja toimintatapaan kouluvalintakentällä kytkeytyi vanhempien koulutukseen liittämät arvot sekä kulttuuriset ja sosiaaliset resurssit ja se, miten niitä käytettiin.

Unraveling the functional divergence of membrane-bound pyrophosphatases

Inorganic pyrophosphatases (PPases) are enzymes that hydrolyze pyrophosphate (PPi)which is produced as a byproduct in many important growth related processes e.g. in the biosynthesis of DNA, proteins and lipids. PPases can be either soluble or membranebound. Membrane-bound PPases (mPPases) are ion transporters that couple the energy released during PPi hydrolysis to Na+ or H+ transport. When I started the project, only three Na+-transporting mPPases were known to exist. In this study, I aimed to confirm if Na+-transport is a common function of mPPases. Furthermore, the amino acid residues responsible for determining the transporter specificity were unknown. I constructed a phylogenetic tree for mPPases and selected the representative bacterial and archaeal mPPases to be investigated. I expressed different prokaryotic mPPases in Escherichia coli, isolated these as inverted membrane vesicles and characterized their functions. In the first project I identified four new Na+-PPases, two K+-dependent H+-PPases and one K+-independent mPPase. The residues determining the transporter specificity were identified by site-directed mutagenesis. I showed that the conserved glutamate residues are important for specificity, though are not the only residues that influence it. This research clarified the ion transport specificities throughout the mPPase phylogenetic tree, and revealed that Na+ transport is a widespread function of mPPases. In addition, it became clear that the transporter specificity can be predicted from the amino acid sequence in combination with a phylogenetic analysis. In the second project, I identified a novel class of mPPases, which is capable of transporting both Na+ and H+ ions and is mainly found in bacteria of the human gastrointestinal tract. The physiological role of these novel enzymes may be to help the bacteria survive in the demanding conditions of the host. In the third project, I characterized the Chlorobium limicola Na+-PPase and found that this and related mPPases are able to transport H+ ions at subphysiological Na+ concentrations. In addition, the H+-transport activity was shown to be a common function of all studied Na+-PPases at low Na+ concentrations. I observed that mutating gate-lysine to asparagine eliminated the H+ but not the Na+ ion transport function, indicating the important role of the residue in the transport of H+. In the fourth project, I characterized the unknown and evolutionary divergent mPPase clade of the phylogenetic tree. The enzymes belonging to this clade are able to transport H+ ions and, based on their sequence, were expected to be K+- and Na+-independent. The sequences of membrane-bound PPase are usually highly conserved, but the enzymes belonging to this clade are more divergent and usually contain 100−150 extra amino acid residues compared to other known mPPases. Despite the vast sequence differences, these mPPases have the full set of important residues and, surprisingly, are regulated by Na+ and K+ ions. These enzymes are mainly of bacterial origin.

Feasibility of the use of recycled nutrients in fast growing pulpwood production

The application of pulp and paper mill (PPM) sludge in agriculture and forestry has been acknowledged as soil amendments and a plant nutrient source. The main objectives of this study were to evaluate the total cost of the use of recycled nutrients from PPM sludge in fast growing pulpwood production, and the financial profitability of fast growing pulpwood production with the use of these recycled nutrients. The investment and production costs of fast growing pulpwood plantation were directly acquired from a previous research, while the other data was compiled through different studies. The total cost of the use of PPM sludge was evaluated based on assumed factors. Discounted cash flow method was used to evaluate the financial profitability, using NPV and IRR as indicators. The results of estimated sludge nutrient contents were 16.2 g N, 2.9 g P, and 2.4 g K kg-1 of dry sludge. The sludge application rate was estimated at 1.36 Mg/ha in the first year. The total cost of the use of PPM sludge involved transport and spreading cost of US$49.15/dry ton. The fertilization cost applied in the financial model was designed in 3 different options and their results were as follows: option (1) was taken directly from the reference research (US$97/ha); option (2) was the use of sludge alone (US$66.75/ha); and option (3) was the use of sludge and TSP fertilizer (US$83.80/ha). The average NPV without discounting was US$248,180 while the IRRs ranged between approximately 3-4% with an average of 3.63%. Although option (2) and (3) contributed to higher IRRs compared to option (1), this increase was still not significant as the IRR was not sensitive to the total fertilization cost. The advantages are that this practice can be performed at a lower cost and the application rate can be still increased if necessary. It is better for forest plantations compared to agriculture and consequently supports reforestation program. In addition, it can be similarly applied in wood biomass production. A disadvantage is that the IRRs were not very favorable compared to the criterion of 11%. The sludge high in C:N ratio can cause nitrogen immobilization, and regulatory concerns may restrict and complicate the use of sludge landspreading and contribute to additional costs and processes.

Modification of commercial poly-lactide for extrusion coated food packaging applications

Poly-L-lactide (PLLA) is a widely used sustainable and biodegradable alternative to replace synthetic non-degradable plastic materials in the packaging industry. Conversely, its processing properties are not always optimal, e.g. insufficient melt strength at higher temperatures (necessary in extrusion coating processes). This thesis reports on research to improve properties of commercial PLLA grade (3051D from NatureWorks), to satisfy and extend end-use applications, such as food packaging by blending with modified PLLA. Adjustment of the processability by chain branching of commercial poly-L-lactide initiated by peroxide was evaluated. Several well-defined branched structures with four arms (sPLLA) were synthesized using pentaerythritol as a tetra-functional initiator. Finally, several block copolymers consisting of polyethylene glycol and PLLA (i.e. PEGLA) were produced to obtain a well extruded material with improved heat sealing properties. Reactive extrusion of poly-L-lactide was carried out in the presence of 0.1, 0.3 and 0.5 wt% of various peroxides [tert-butyl-peroxybenzoate (TBPB), 2,5-dimethyl-2,5-(tert-butylperoxy)-hexane (Lupersol 101; LOL1) and benzoyl peroxide (BPO)] at 190C. The peroxide-treated PLLAs showed increased complex viscosity and storage modulus at lower frequencies, indicating the formation of branched/cross linked architectures. The material property changes were dependent on the peroxide, and the used peroxide concentration. Gel fraction analysis showed that the peroxides, afforded different gel contents, and especially 0.5 wt% peroxide, produced both an extremely high molar mass, and a cross linked structure, not perhaps well suited for e.g. further use in a blending step. The thermal behavior was somewhat unexpected as the materials prepared with 0.5 wt% peroxide showed the highest ability for crystallization and cold crystallization, despite substantial cross linking. The peroxide-modified PLLA, i.e. PLLA melt extruded with 0.3 wt% of TBPB and LOL1 and 0.5 wt% BPO was added to linear PLLA in ratios of 5, 15 and 30 wt%. All blends showed increased zero shear viscosity, elastic nature (storage modulus) and shear sensitivity. All blends remained amorphous, though the ability of annealing was improved slightly. Extrusion coating on paperboard was conducted with PLLA, and peroxide-modified PLLA blends (90:10). All blends were processable, but only PLLA with 0.3 wt% of LOL1 afforded a smooth high quality surface with improved line speed. Adhesion levels between fiber and plastic, as well as heat seal performance were marginally reduced compared with pure 3051D. The water vapor transmission measurements (WVTR) of the blends containing LOL1 showed acceptable levels, only slightly lower than for comparable PLLA 3051D. A series of four-arm star-shaped poly-L-lactide (sPLLA) with different branch length was synthesized by ring opening polymerization (ROP) of L-lactide using pentaerythritol as initiator and stannous octoate as catalyst. The star-shaped polymers were further blended with its linear resin and studied for their melt flow and thermal properties. Blends containing 30 wt% of sPLLA with low molecular weight (30 wt%; Mwtotal: 2500 g mol-1 and 15000 g mol-1) showed lower zero shear viscosity and significantly increased shear thinning, while at the same time slightly increased crystallization of the blend. However, the amount of crystallization increased significantly with the higher molecular weight sPLLA, therefore the star-shaped structure may play a role as nucleating agent. PLLA-polyethylene glycol–PLLA triblock copolymers (PEGLA) with different PLLA block length were synthesized and their applicability as blends with linear PLLA (3051D NatureWorks) was investigated with the intention of improving heat-seal and adhesion properties of extrusion-coated paperboard. PLLA-PEG-PLLA was obtained by ring opening polymerization (ROP) of L-lactide using PEG (molecular weight 6000 g mol-1) as an initiator, and stannous octoate as catalyst. The structures of the PEGLAs were characterized by proton nuclear magnetic resonance spectroscopy (1H-NMR). The melt flow and thermal properties of all PEGLAs and their blends were evaluated using dynamic rheology, and differential scanning calorimeter (DSC). All blends containing 30 wt% of PEGLAs showed slightly higher zero shear viscosity, higher shear thinning and increased melt elasticity (based on tan delta). Nevertheless, no significant changes in thermal properties were distinguished. High molecular weight PEGLAs were used in extrusion coating line with 3051D without problems.

Psychological well-being of the parents and child development, behavior, and quality of life in very low birth weight infants

The parents of premature infants, especially the mothers, are at increased risk for distress. Infants born prematurely are at risk for developmental problems. The aim of this study was to investigate whether the psychological well-being of both parents is associated with child development in very low birth weight (VLBW, ≤1500g) children. The burden of prematurity-related morbidity to the children and to the family was also assessed. A cohort of 201 VLBW infants born during 2001–2006 in the Turku University Hospital, Finland, and their parents were studied (I–IV). One study included a control group (n=166) of full-term infants (IV). The psychological well-being of the parents was evaluated by assessments of depressive symptoms, parenting stress, the sense of coherence and general family functioning. Cognitive, behavioral, and socio-emotional development, and the health-related quality of life (HRQoL) of the children were determined when the children were 2 to 8 years old. The psychological well-being of the parents was associated with the cognitive, behavioral and social development of the VLBW children. The VLBW infants with prematurity-related morbidities had a poorer HRQoL and the general functioning of the family was inferior compared to the control children and their families. 64.5% of the VLBW children survived without morbidities. Most of the VLBW children did not have significant behavior problems (93%), had normal social skills (63%), had no emotional problems (64%), and had no problems in executive functioning (62%). Only 3% of the surviving VLBW infants had significant cognitive delay. In conclusion, the depressive symptoms and stress of the parents can be risk factors for disadvantageous child development, while a strong sense of coherence can be protective. Parents of the premature children with developmental delays might also experience more depressive symptoms and stress than other parents. Prematurity-related morbidities were a burden to the VLBW child as well as to the family.

Marks of Fire, Value and Faith. Swords with Ferrous Inlays in Finland during the Late Iron Age (ca. 700–1200 AD)

This study explores swords with ferrous inlays found in Finland and dating from the late Iron Age, ca. 700–1200 AD. These swords reflect profound changes not only in styles and fashion but also in the technology of hilts and blades. This study explores how many of these kinds of swords are known from Finland, how they were made and where, what their status was in Late Iron Age Finland, and where the Finnish finds stand in accordance with other areas of Europe. The various methods included measuring of the finds and statistics. The main method of revealing the inlaid marks was radiography due to its non-destructive nature. In cases where inlays were visible without radiography, their details were inspected via microscopy. To study the materials and manufacture of inlaid swords, a sample of them was metallographically analysed to determine the forging technologies and nature of used materials. Furthermore, the manufacture was also studied with experimental approaches. As a result, a catalogue of 151 swords with ferrous inlays was created. This number is relatively high compared with other European countries, although systematic studies have been conducted in only some countries. The inlaid motifs were classified into five distinct categories to help the classification. To summarize, almost every documented inlaid sword was unique in some respect including measurements, inlaid motifs and materials of blades and inlays. Technological variation was also present, some blades being poorer and some of higher quality in spite of the inlaid motifs. Misspelt inscriptions as well as letter-like marks were common in Finland and also in Scandinavia. Furthermore, the provenance of iron and steel used in some blades hints at Scandinavian ores. The above observations, along with the experimental results indicating the existence of multiple alternative techniques of inlaying, suggest that these swords were manufactured locally in Scandinavia, most likely in imitation of Continental European models. Inlaid swords were valued partly for their assumed functionality in combat, as evidenced by damage on some examined blades, or they were valued for their inlays, which could have had fashionable or symbolical meanings bound to local beliefs.

Investigating the Existence of Business-IT Alignment Trap in Finnish IT Organizations

The overall purpose of this master's thesis is to investigate the existence of business-IT alignment trap in Finnish IT organizations. The alignment trap refers to the inability of IT investments to deliver the expected business benefits. The basis for this investigation is due to the previous knowledge that high level of IT alignment practice with very low efficacy in an organization can lead to alignment trap. The theory which was established on the dimensions of IT-alignment and efficacy of IT as a whole with considerations for cost reduction and revenue growth benefits. This study explored the same dimensions with the previous study but identified additional benefit (profitability). The study was conducted using the Finnish IT barometer data from different IT organizations. A quantitative research method was used in conducting this study which was built on positivist philosophical stance. The empirical data is based on survey data, an excerpt from the Finnish IT barometer data that captured the annual survey results of IT significance to Finnish organizations as evaluated by business and IT professionals. The survey data comprised of 249 respondents and their responses were categorized into high and low IT intensive which form the basis of the statistical analysis conducted. Overall, five analyses were conducted using the variables of cost reductions, revenue growth and profitability in the 2x2 matrix dimensions of IT alignment and efficacy of IT, grouped into alignment trap, maintenance zone, well-oiled IT and IT-enabled growth. The empirical results, revealed a partial existence of alignment trap in Finnish IT organizations. This is due to a very minute number of organizations that were ensnared in the alignment trap zone on the analyses conducted. Although they recorded considerable high performances in terms of revenue growth rate with IT spending below the average companies, their profitability was considered very low. Generally it was observed that Finnish IT organizations with high efficacy of IT practices had good performances, while those with low efficacy of IT experienced low performances, especially in the aspect of profitability, regardless of the degree of IT alignment. The study proposes that organizations should improve on practices that enhance effectiveness of IT more in order for them to realize the full benefits of IT and to avoid alignment trap.

Triadic Perspective to Sport Sponsorship Relationships

Often the empirical studies about sport sponsorship co-operation have concentrated on the relationships between the sponsor and the sponsored target excluding the phenomenon sports manager, i.e. the intermediating actor from further examination. In this study the purpose was to contribute to the research gap in the current literature by thoroughly describing the roles and relationships in the sport sponsorship co-operation that includes an intermediating actor, that is a triad. The main objective was pursued to fulfill with the help of two sub-level research questions that were identified as ”What is the nature of the sport sponsorship triad?” and ”What is the role of the intermediating actor within the sport sponsorship triad?” First, the theorethical framework was constructed based on the existing literature of business relationship triads and sponsorship co-operation that were integrated in the synthesis of the theories the purpose of which was to produce a framework for empirical research. Then a qualitative research was conducted by using a single-case study approach. The data was collected through a semi-structured theme interview in person with the sports manager. Similar questionnaires were sent out to the sponsor and the athlete and answered in writing. After collecting the data, the actor roles’ and their relationships were examined individually, after which the analysis of the results was carried out and divided according to the research questions. The nature of the sport sponsorship triad was found to be a serial triad that could be likened to a system of two dyads connected by the intermediating actor. Each actor seemed to occupy a specific justifiable position within the co-operation, even though the relationships were found to be unbalanced in terms of resources, power/strength, interaction patterns and interconnectedness. The core role of the intermediating actor was found to be the role of a mediator, which was seen to increase the other parties’ dependence of the manager’s performance. Therefore, the role of the intermediating actor should be considered crucial for the very existence of the sport sponsorship co-operation, especially in cases where the nature of the triad is a serial triad.

Laatukäsikirjan laatiminen Refinec Oy:lle

Tämän kandidaatintyön tavoitteena oli tutkia, mikä on laatukäsikirjan merkitys laadunhallintajärjestelmässä, miten laadunhallintajärjestelmä sertifioidaan ja mitä hyötyä Refinec Oy:lle olisi sertifioidusta laadunhallintajärjestelmästä. Refinec Oy:lle laadittiin kandidaatintyössä laatukäsikirja ja siihen kuuluvat liitteet ja toimintaohjeet valmiin laadunhallintajärjestelmän pohjalle. Tavoitteena oli tuottaa Refinec Oy:lle laadunhallintajärjestelmän sertifiointiin tarvittavat dokumentit. Laatukäsikirja laadittiin standardin SFS-EN ISO 9001:2008 mukaisesti. ISO 9001 on kansainvälinen standardi joka käsittelee laadunhallintajärjestelmiä ja niiden vaatimuksia. Laatukäsikirjan liitteeksi laadittiin taulukoita erilaisia tarkastuksia ja raportointeja varten. Lisäksi Refinec Oy:lle laadittiin yhdessä yrityksen johdon kanssa toimintaohjeet, joiden mukaan Refinec Oy toimii. Tutkimus osoitti laatukäsikirjan olevan keskeinen osa laadunhallintajärjestelmää, sillä laadunhallintajärjestelmän auditointi suoritetaan laatukäsikirjan perusteella. Laadunhallintajärjestelmän sertifioinnissa auditoija tarkastaa sen olevan standardin mukainen niin laatukäsikirjassa kuvattuna kuin käytännössäkin. Refinec Oy halusi dokumentit laadunhallintajärjestelmästä ja toimintaohjeista, jotta asiakkaille voitaisiin taata ja todentaa toiminnan laatu ja harkitsee laadunhallintajärjestelmän sertifiointia.

Päättäväiset porvarskat. Turun johtavan porvariston naisten toimijuus vuosina 1623–1670

Turun 1600-luvun johtavan porvariston naiset toimivat aktiivisesti ja päättäväisesti omiin ja perheensä etuihin liittyvissä asioissa. He jatkoivat jo keskiajalla alkanutta traditiota, jossa myös porvarisvaimojen taloudellisen toiminnan merkitys korostui. He eivät kuitenkaan olleet perheestään, suvustaan tai Turun paikallisyhteisöstä erillään olevia yksilöitä, vaan tärkeä osa niitä. Siksi heidän toimijuuttaan ei voi eikä tule erottaa aikakautensa ja yhteisönsä kontekstista. Johtavan porvariston naiset ajoivat asioitaan Turun kaupungin oikeusasteissa kaikissa kolmessa siviilisäädyssä, naimattomina tyttärinä, aviovaimoina ja leskinä, aktiivisimmat heistä elämänsä aikana yli sata kertaa. Verrattuna muihin saman ajanjakson kaupunkeihin naimattomaksi jääneet turkulaiset porvaristyttäret esiintyivät korostuneen aktiivisesti valvomassa taloudellisia etujaan. Heidän toimintansa hyväksyttiin silloin, kun se ei ylittänyt porvariyhteisön sovinnaisuuden rajoja, joita he pyrkivät koettelemaan parantaakseen talouttaan. Leskinaisten oikeustoimikelpoisuus kertoo siitä, että naisia ei pidetty vaimoinakaan lähtökohtaisesti kyvyttöminä hoitamaan perheen asioita, vaan ainoastaan velvollisina alistumaan miehensä edusmiehisyyteen ja määräysvaltaan tämän eläessä. Talouden pää oli yleensä mies ja hänen velvollisuutenaan oli ajaa perheensä asioita. Siksi aviovaimot esiintyvät oikeudessa siviilisäädyistä harvimmin. Leskillä oli puolestaan oikeus hoitaa itse omaisuuttaan. Tämä tarkoitti myös velvollisuutta valvoa lasten perintöä. Turun johtava porvaristo koostui joistakin kymmenistä perheistä, joista suurin osa oli 1600-loppupuolelle tultaessa muodostanut avioliittojen kautta laajan sukulaisverkoston. Tätä verkostoa ei olisi voinut syntyä ilman porvarisnaisia, joiden avioliitot mahdollistivat omaisuuden siirtämisen uusille yrittäjille. Vaikka sukulaisuussuhteet olivat tärkeitä kaupankäynnissä, kokivat naiset ne myös uhkaksi itselleen. Sukulaismiehet pyrkivät usein saamaan naisten omaisuutta käyttöönsä vetoamalla näiden heikkoon kykyyn hallita omaisuutta. Porvarisnaiset kuitenkin puolustautuivat tällaisissa tilanteissa voimakkaasti ja hakivat turvaa porvariyhteisöä edustaneelta raadilta. He osasivat vedota asemaansa yhteisön jäseninä ja saivat yleensä raadin ja porvariyhteisön tuen. Aviomiehen kuoltua porvarisnaisen oli päätettävä, jatkoiko hän miehensä liiketoimintaa vai hankkiko hän elantonsa jollain muulla tavalla. Monet lesket järjestelivät taloudellisia asioitaan heti miehensä kuoltua ja jäivät sitten elämään esimerkiksi kaupunkitalonsa, maatilojensa ja pääomansa turvin. Osa naisista jatkoi yrittäjyyttä pienimuotoisesti esimerkiksi lainaamalla rahaa korkoa vastaan tai panemalla olutta. Muutamat johtavan porvariston naiset jatkoivat kuitenkin laajaa taloudellista toimintaa vuosikausia. Heidän menestyksensä osoittaa, että he olivat saaneet jo kotonaan perusteellisen koulutuksen porvarisammattiin. He olivat myös toimineet miehensä kumppaneina yrityksen toiminnassa, joten heillä oli hyvät edellytykset itsenäiseen asioiden hoitamiseen. Saamansa koulutuksen turvin porvarisnaiset siirsivät osaamisensa myös lapsilleen.