Human-Computer Interaction with older people through ethnographical lenses: everyday interactions with ICT

Report for the scientific sojourn carried out at the School of Computing of the University of Dundee, United Kingdom, from 2010 to 2012. This document is a scientific report of the work done, main results, publications and accomplishment of the objectives of the 2-year post-doctoral research project with reference number BP-A 00239. The project has addressed the topic of older people (60+) and Information and Communication Technologies (ICT), which is a topic of growing social and research interest, from a Human-Computer Interaction perspective. Over a 2-year period (June 2010-June 2012), we have conducted classical ethnography of ICT use in a computer clubhouse in Scotland, addressing interaction barriers and strategies, social sharing practices in Social Network Sites, and ICT learning, and carried out rapid ethnographical studies related to geo-enabled ICT and e-government services towards supporting independent living and active ageing. The main results have provided a much deeper understanding of (i) the everyday use of Computer-Mediated Communication tools, such as video-chats and blogs, and its evolution as older people’s experience with ICT increases over time, (ii) cross-cultural aspects of ICT use in the north and south of Europe, (iii) the relevance of cognition over vision in interacting with geographical information and a wide range of ICT tools, despite common stereotypes (e.g. make things bigger), (iv) the important relationship offline-online to provide older people with socially inclusive and meaningful eservices for independent living and active ageing, (v) how older people carry out social sharing practices in the popular YouTube, (vi) their user experiences and (vii) the challenges they face in ICT learning and the strategies they use to become successful ICT learners over time. The research conducted in this project has been published in 17 papers, 4 in journals – two of which in JCR, 5 in conferences, 4 in workshops and 4 in magazines. Other public output consists of 10 invited talks and seminars.

Diseño de los wireframes de una herramienta web dedicada a la búsqueda de empleo, desde el enfoque y metodologías del diseño centrado en el usuario

Este trabajo es un recorrido por el diseño de los wireframes que darán lugar a un sitio web concebido para facilitar la interacción entre personas que buscan empleo y entidades que lo ofrecen. Un diseño basado en las técnicas del diseño centrado en el usuario (DCU) y en el ámbito de la interacción humana con los sistemas informáticos, donde se abarcarán los aspectos básicos necesarios que nos aseguren que el resultado final está en concordancia con los objetivos propuestos en el inicio del proyecto.

Disseny d'una agenda cognitivament adaptada per a persones adultes amb discapacitat psíquica

El projecte que es presenta en aquesta memòria té com a objectiu el disseny d'una aplicació agenda amb tècniques orientades a l'usuari (Disseny Centrat en l'Usuari). Seguint aquestes metodologies es pretén dissenyar una agenda que aconsegueixi un grau de satisfacció alt per part dels usuaris, una part dels quals té unes habilitats cognitives especials, i un gestor d'agendes que agilitzi la coordinació als professionals de suport que treballen diàriament amb ells. L'objectiu final de les dues aplicacions és el mateix: millorar el benestar dels usuaris.

Interacció humana amb els ordinadors : Disseny centrat en l'usuari i usabilitat en entorns tàctils

En aquest treball de final de carrera explico els conceptes principals dels dispositius tàctils, les seves tecnologies i el disseny centrat en l'usuari (DCU), per tal de poder comprendre com funcionen aquests dispositius i la seva metodologia d'ús.

Collaborative explicit plasticity framework: a conceptual scheme for the generation of plastic and group-aware user interfaces

The advent of new advances in mobile computing has changed the manner we do our daily work, even enabling us to perform collaborative activities. However, current groupware approaches do not offer an integrating and efficient solution that jointly tackles the flexibility and heterogeneity inherent to mobility as well as the awareness aspects intrinsic to collaborative environments. Issues related to the diversity of contexts of use are collected under the term plasticity. A great amount of tools have emerged offering a solution to some of these issues, although always focused on individual scenarios. We are working on reusing and specializing some already existing plasticity tools to the groupware design. The aim is to offer the benefits from plasticity and awareness jointly, trying to reach a real collaboration and a deeper understanding of multi-environment groupware scenarios. In particular, this paper presents a conceptual framework aimed at being a reference for the generation of plastic User Interfaces for collaborative environments in a systematic and comprehensive way. Starting from a previous conceptual framework for individual environments, inspired on the model-based approach, we introduce specific components and considerations related to groupware.

User Centered Desing in E-Learning Environments : from Usability to Learner Experience

The advent of the Internet had a great impact on distance education and rapidly e-learning has become a killer application. Education institutions worldwide are taking advantage of the available technology in order to facilitate education to a growing audience. Everyday, more and more people use e-learning systems, environments and contents for both training and learning. E-learning promotes educationamong people that due to different reasons could not have access to education: people who could nottravel, people with very little free time, or withdisabilities, etc. As e-learning systems grow and more people are accessing them, it is necessary to consider when designing virtual environments the diverse needs and characteristics that different users have. This allows building systems that people can use easily, efficiently and effectively, where the learning process leads to a good user experience and becomes a good learning experience.

Capturing user behavior in e-learning environments

Peer-reviewed

Diseño centrado en el usuario y usabilidad en entorno táctil

En este trabajo se realiza un prototipo siguiendo un diseño centrado en el usuario, además se estudiaran los distintos tipos de pantallas táctiles que existen actualmente en el mercado y la forma de cómo conseguir una aplicación fácil y manejable.

Accessibilitat web : revisió d'accessibilitat del repositori documental de la UOC, Dspace

Aquest treball fi de carrera tracta sobre les normes d'accessibilitat WCAG 2.0 ("Web Content Accessibility Guidelines"). Són una sèrie de pautes i recomanacions per fer el contingut web més accessible, sobretot a una gamma més àmplia de persones amb discapacitat, com ceguesa i baixa visió, sordesa i la pèrdua d'audició, problemes d'aprenentatge, limitacions cognitives, limitacions de moviments, problemes de parla, fotosensibilitat i combinacions d'aquestes. Seguint aquestes directrius també fan sovint el contingut del seu web més usable per als usuaris en general.Les WCAG 2.0, recomanació oficial des del 11 de desembre de 2008, s'organitzen en 4 principis fonamentals per a l'accessibilitat del contingut: perceptible, operable, comprensible i robust.En total conformen 12 pautes o directrius (guidelines), els dos primers principis tenen quatre pautes associades, el tercer té tres i l'últim una pauta. Aquestes pautes proporcionen els objectius bàsics per fer el contingut accessible, i serveixen per comprendre els criteris d'èxit i implementar-los. S'han definit 60 criteris d'èxit o punts de comprovació que defineixen el nivell d'accessibilitat (A, AA o AAA).Per altra banda, s'analitzaran alternatives al programari que empra la UOC, Dspace, com a repositori de documentació. D'aquestes alternatives es valorarà sobretot l'aspecte d'accessibilitat per tal de determinar si l'elecció del Dspace ha estat l'opció més adient. També es s'analitzaran algunes planes del repositori de la UOC per tal de verificar el nivell de compliment de de les WCAG 2.0.Al mateix temps es farà una recerca d'eines que ens puguin ajudar en l'avaluació de l'accessibilitat i s'anomenaran en els punts que ens puguin ajudar cadascuna d'aquestes.

Developing and evaluating a pictogram-based Instant Messaging service for individuals with cognitive disabilities

Information and communication technologies pose accessibility problems to people with disabilities because its design fails to take into account their communication and usability requirements. The impossibility to access the services provided by these technologies creates a situation of exclusion that reduces the self-suficiency of disabled individuals and causes social isolation, which in turn diminishes their overall quality of life. Considering the importance of these technologies and services in our society, we have developed a pictogram-based Instant Messaging service for individuals with cognitive disabilities who have reading and writing problems. Along the paper we introduce and discuss the User Centred Design methodology that we have used to develop and evaluate the pictogram-based Instant Messaging service and client with individuals with cognitive disabilities taking into account their communication and usability requirements. From the results obtained in the evaluation process we can state that individuals with cognitive disabilities have been able to use the pictogram-based Instant Messaging service and client to communicate with their relatives and acquaintances, thus serving as a tool to help reducing their social and digital exclusion situation.

A Game to Promote Understanding about UCD Methods and Process

The User-centered design (UCD) game is a tool forhuman-computer interaction practitioners to demonstrate the key user-centered design methodsand how they interrelate in the design process in an interactive and participatory manner. The target audiences are departments and institutions unfamiliar with UCD but whose work is related to the definition, creation, and update of a product or service.

User-Centered Design Gymkhana

The User-centered design (UCD) Gymkhana is a tool for human-computer interaction practitioners to demonstrate through a game the key user-centered design methods and how they interrelate in the design process.The target audiences are other organizational departments unfamiliar with UCD but whose work is related to the definition, cretaion, and update of a product service.

A Three-Level Approach for Analyzing User Behavior in Ongoing Relationships

Peer-reviewed