O impacto dos factores humanos na segurança em cuidados de saúde : contribuição para uma revisão da literatura

RESUMO - A segurança dos doentes é, actualmente, um princípio fundamental dos cuidados de saúde. Apesar desta realidade, cada ponto no processo de prestação de cuidados contém um certo grau de insegurança inerente. Os eventos adversos podem resultar de problemas na prática, produtos, processos ou sistemas. A melhoria da segurança do doente implica um esforço de todo um sistema complexo, envolvendo uma ampla gama de acções de melhoria do desempenho, segurança e gestão ambiental de risco, incluindo, entre outras prioridades, a prática de cuidados de saúde em ambiente seguro e com a melhor qualidade. É sabido que todos os anos morrem nos hospitais portugueses, cerca de três mil pessoas, devido a erros cometidos pelos profissionais de saúde. Compreender o erro humano e intervir de forma adequada nas suas causas, implica, muito mais que uma avaliação do facto em si, mas uma avaliação de toda a estrutura onde é passível de ocorrer um erro. São inúmeros os factores que estão relacionados com esta temática, sendo os factores humanos, aqueles que poderão merecer alguma reflexão, pois são ainda algo omitidos nas orientações de gestão e nas considerações de chefias. Assim sendo, pretende-se que, com este projecto de investigação, através de uma revisão da literatura, sejam identificados os vários factores humanos que influenciam o desempenho dos profissionais de saúde, envolvidos na prestação directa de cuidados. Estes factores reflectem-se na segurança dos cuidados de saúde e na melhoria da qualidade prestados nas instituições de saúde. Face aos resultados conclusivos após a revisão de literatura, é verificado que os factores humanos que influenciam o desempenho dos profissionais de saúde são: comunicação e partilha de informação; conhecimento e formação; liderança; trabalho em equipa; cultura de segurança e aprendizagem; carga de trabalho; exigências físicas e ambiente de trabalho. É esperado que o contributo deste trabalho promova o conhecimento em torno desta temática e que se apresente como o início de uma aposta na valorização, cada vez mais importante, mas ainda limitada, destes valores intangíveis da gestão – os factores humanos. ----------------------------------- ABSTRACT - Patient safety is, nowadays, a fundamental principle of health care. Despite this fact, each point in the process of care contains an inherent degree of uncertainty. Adverse events may result from problems in practice, products, processes or systems. Improving patient safety requires an effort of a whole complex system, involving a wide range of measures to improve performance, safety and environmental risk management, including, among other priorities, the practice of health care in a safe environment and the best quality. It is known that every year die, in Portuguese hospitals, around three thousand people, due to mistakes made by health professionals. To understand human error and intervene as appropriate in their causes, it is required much more than an assessment of the fact itself, but an assessment of the whole structure where it is likely to occur. There are countless factors that are related to this issue, but human factors, those who may deserve some consideration, are still left out in management guidelines and supervisors considerations. Therefore, this research project seeks to determine, through a literature review, the identification of various human factors that influence the performance of healthcare providers involved in direct provision of care. The aim is also to know which factors are reflected in safety healthcare and how they are, in fact, crucial in the performance of professionals and in the promotion of quality and safety of the healthcare provided in healthcare institutions. Given the conclusive results after a review of literature, it is found that the human factors that influence the performance of health professionals are: communicating and sharing information, knowledge and training, leadership, teamwork, safety culture and learning; workload, physical demands and work environment. It is expected that this project may contribute to advance of the knowledge regarding this problem and be an essential tool to the beginning of a reliance on the development, increasingly important but still limited, of these intangibles management values – the human factors.

Performance analysis of an SRI screen based on employment quality in high and low capital industries: International evidence

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Finance from the NOVA – School of Business and Economics and Maastricht University School of Business and Economics

Effect of fungal colonization on mechanical performance of cork

The industrialization of traditional processes relies on the scientific ability to understand the empirical evidence associated with traditional knowledge. Cork manufacturing includes one operation known as stabilization, where humid cork slabs are extensively colonized by fungi. The implications of fungal growth on the chemical quality of cork through the analysis of putative fungal metabolites have already been investigated. However, the effect of fungal growth on the mechanical properties of cork remains unexplored. This study investigated the effect of cork colonization on the integrity of the cork cell walls and their mechanical performance. Fungal colonization of cork by Chrysonilia sitophila, Mucor plumbeus Penicillium glabrum, P. olsonii, and Trichoderma longibrachiatum was investigated by microscopy. Growth occurred primarily on the surface of the cork pieces, but mycelium extended deeper into the cork layers, mostly via lenticular channels and by hyphal penetration of the cork cell wall. In this first report on cork decay in which specific correlation between fungal colonization and mechanical proprieties of the cork has been investigated, all colonizing fungi except C. sitophila, reduced cork strength, markedly altering its viscoelastic behaviour and reducing its Young’s modulus.

An internal analysis of Amorim Turismo’s operations regarding food and beverage with a focus on operational efficiency and quality of service

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Forecasts of relative performance in tournaments: Evidence from the field

This paper uses a field experiment to investigate the quality of individuals’ forecasts of relative performance in tournaments. We ask players in luck-based (poker) and skill-based (chess) tournaments to make point forecasts of rank. The main finding of the paper is that players’ forecasts in both types of tournaments are biased towards overestimation of relative performance. However, the size of the biases found is not as large as the ones often reported in the psychology literature. We also find support for the “unskilled and unaware hypothesis” in chess: high skilled chess players make better forecasts than low skilled chess players. Finally, we find that chess players’ forecasts of relative performance are not efficient.

The effectiveness of supply chain management on firm's performance: A comparative case study

The purpose of the paper is to investigate the effectiveness of supply chain management (SCM) practices to increase a company’s performance based on a cross-border and cross-sector analysis. The paper follows a comparative case study approach which was achieved by interviewing supply chain management experts of three companies operating in different industries and positions in a supply chain. Practices that were mutually applied by the firms and their contribution to achieve quality, economic, cost, and time advantages were analyzed. The paper revealed practices, which contribute the most to increase specific performance areas.

Improving silicon probe performance through layer-by-layer coating

Fully comprehending brain function, as the scale of neural networks, will only be possi-ble with the development of tools by micro and nanofabrication. Regarding specifically silicon microelectrodes arrays, a significant improvement in long-term performance of these implants is essential. This project aims to create a silicon microelectrode coating that provides high-quality electrical recordings, while limiting the inflammatory response of chronic implants. To this purpose, a combined chitosan and gold nanoparticles coating was produced allied with electrodes modification by electrodeposition with PEDOT/PSS in order to reduce the im-pedance at 1kHz. Using a dip-coating mechanism, the silicon probe was coated and then charac-terized both morphologically and electrochemically, with focus on the stability of post-surgery performance in anesthetized rodents. Since not only the inflammatory response analysis is vital, the electrodes recording degradation over time was also studied. The produced film presented a thickness of approximately 50 μm that led to an increase of impedance of less than 20 kΩ in average. On a 3 week chronic implant, the impedance in-crease on the coated probe was of 641 kΩ, compared with 2.4 MΩ obtained for the uncoated probe. The inflammatory response was also significantly reduced due to the biocompatible film as proved by histological tests.

Earthen plasters based on illitic soils from Barrocal region of Algarve: contributions for building performance and sustainability

Clayish earth-based mortars can be considered eco-efficient products for indoor plastering since they can contribute to improve important aspects of building performance and sustainability. Apart from being products with low embodied energy when compared to other types of mortars used for interior plastering, mainly due to the use raw clay as natural binder, earth-based plasters may give a significant contribution for health and comfort of inhabitants. Due to high hygroscopicity of clay minerals, earth-based mortars present a high adsorption and desorption capacity, particularly when compared to other type of mortars for interior plastering. This capacity allows earth-based plasters to act as a moisture buffer, balancing the relative humidity of the indoor environment and, simultaneously, acting as a passive removal material, improving air quality. Therefore, earth-based plasters may also passively promote the energy efficiency of buildings, since they may contribute to decreasing the needs of mechanical ventilation and air conditioning. This study is part of an ongoing research regarding earth-based plasters and focuses on mortars specifically formulated with soils extracted from Portuguese ‘Barrocal’ region, in Algarve sedimentary basin. This region presents high potential for interior plastering due to regional geomorphology, that promote the occurrence of illitic soils characterized by a high adsorption capacity and low expansibility. More specifically, this study aims to assess how clayish earth and sand ratio of mortars formulation can influence the physical and mechanical properties of plasters. For this assessment four mortars were formulated with different volumetric proportions of clayish earth and siliceous sand. The results from the physical and mechanical characterization confirmed the significantly low linear shrinkage of all the four mortars, as well as their extraordinary adsorption-desorption capacity. These results presented a positive correlation with mortars´ clayish earth content and are consistent with the mineralogical analysis, that confirmed illite as the prevalent clay mineral in the clayish earth used for this study. Regarding mechanical resistance, although the promising results of the adhesion test, the flexural and compressive strength results suggest that the mechanical resistance of these mortars should be slightly improved. Considering the present results the mortars mechanical resistance improvement may be achieved through the formulation of mortars with higher clayish earth content, or alternatively, through the addition of natural fibers to mortars formulation, very common in this type of mortars. Both those options will be investigated in future research.