Estimating demand for primary health care services

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Economics from the NOVA – School of Business and Economics

A communication strategy for Continente: Proposals to improve the online services

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Marketing plan for Comet Consular Services

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Telefonica: Telecommunication services: Equity Investment Report

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Finance from the NOVA – School of Business and Economics

Zon Multimedia: Telecom and media services: Equity Investment Report

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Finance from the NOVA – School of Business and Economics

Telefónica: Telecommunication services: Equity Investment Report

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Finance from the NOVA – School of Business and Economics

Les enseignants face à la diversité culturelle des élèves

Le XXe siècle fut marqué, à l’échelle européenne, par deux grandes guerres mondiales (1914-18 et 1939-45), par les guerres civiles, les gouvernements de dictature de gauche et de droite, l’indépendance d’anciennes colonies, les déplacements de populations, les extrémismes et les processus d’extermination. Il fut également marqué par de grands mouvements de liberté et de démocratie, par la valorisation de l’individu et de ses compétences, celle du bonheur, de la beauté, du bien-être, de la protection de l’environnement, ainsi que par les progrès techniques et scientifiques propres à l’époque. On peut même affirmer, nous semble-t-il, que la première moitié du XXe siècle fut marquée par les dictatures pour que l’apologie et la défense des minorités trouvent enfin leur concrétisation, comme s’il s’agissait d’expier certains événements passés. Toutefois, en période de crise économique, où les répercussions se font sentir à divers niveaux, ce sont les groupes minoritaires, dépourvus de pouvoir, qui se voient toujours contraints d’assumer le rôle de bouc émissaire, car ce sont les groupes les plus fragiles, les plus dépendants et les moins intégrés à la société. En outre, leurs différences les rendent plus visibles. En dépit des recommandations émises par le Conseil de l’Europe, datant des années 1960 et portant en premier lieu sur la scolarisation des enfants d’immigrants portugais et espagnols dans les pays d’accueil européens, il semble que le long chemin parcouru jusqu’à ce jour n’ait pas encore été suffisant pour modifier les opinions, les conceptions, les points de vue concernant ceux qui sont différents de nous et qui nous inspirent la crainte, voire la peur. Les enquêtes que nous avons menées dans les années 1990 dans des établissements scolaires publics au Portugal, situés dans des zones d’accueil de populations originaires des anciennes colonies portugaises et d’enfants portugais appartenant à l’unique groupe ethnique portugais – celui des Tsiganes –, ont pour la première fois, et de manière explicite, attiré l’attention sur l’existence d’une discrimination au sein même de l’école primaire, impliquant des enseignants, élèves, parents/personnels chargés d’éducation, personnels administratifs, jusqu’à la société civile elle-même. Les résultats de ces études, loin d’appartenir à une époque, semblent au contraire être confirmés par d’autres enquêtes entreprises par des étudiants de doctorat ou de master, sous notre direction. En d’autres termes, le problème demeure d’actualité, est bien réel, voire inquiétant, et mérite qu’on l’examine de manière adéquate, en prenant les mesures qui s’imposent, au sein d’une Europe caractérisée par la richesse de sa diversité et des valeurs qu’elle diffuse et met en avant, en faveur de l’égalité des chances des individus.

The impact of Ireland’s current Mental Health Policy on the profile of community mental Health Services

RESUMO: Em 2006, foi aprovada uma nova política governamental para a saúde mental intitulada “Uma Visão para a Mudança”, a qual está neste momento no sétimo ano de implementação. A política descreve um enquadramento para o desenvolvimento e promoção da saúde mental positiva para toda a Comunidade e para a prestação de serviços acessíveis, baseados na comunidade, serviços especializados para pessoas com doença mental. A implementação da política e o tornar a “Vision for Change” uma realidade têm sido problemáticos, com críticas consideráveis por parte dos intervenientes, relativas à lenta e desconexa implementação. Este estudo fornece informação sobre as características dos serviços de três importantes tipos de instituições de saúde mental comunitária a nível nacional, nomeadamente Hospitais de Dia, Centros de Dia e residências comunitárias operantes 24 horas. A pesquisa analisa objetivos e funções, perfis dos pacientes, atividades terapêuticas, a eficácia das redes de comunicação e beneficia da perspectiva dos funcionários sobre o que mudou no terreno ao longo dos últimos sete anos. As questões identificadas a partir das características dos três serviços dizem respeito a todos. Os participantes indicaram que o ethos da recuperação parece ter alcançado um papel mais central no tratamento do paciente na comunidade mas reconheceram que o desafio de integrar os princípios de recuperação na prática clínica se mantém presente. Parece ser reconhecida a importância da planificação do cuidado individual nos serviços comunitários e os entrevistados indicaram que existe um empenho para garantir o envolvimento do usuário do serviço. Há diferenças entre os „pontos de vista do pessoal‟ e os „pontos de vista dos representantes‟ sobre uma série de aspetos da prestação de serviços. Este é o primeiro estudo irlandês deste género a examinar a prestação de serviços das três principais instituições comunitárias de saúde mental num só estudo. Estes serviços representam um enorme investimento em recursos, quer a nível monetário, quer humano. O estudo examinou os desafios e as questões fundamentais que lhe são aplicáveis e que têm impacto nestes três tipos de prestação de serviços. Também forneceu informações sobre os elementos de mudança positiva, os quais se começam a focar lentamente na prestação do serviço, assim como na importância da centralidade do utilizador do serviço e na promoção de um ethos da recuperação.----------ABSTRACT: In 2006, a new Government policy for mental health “A Vision for Change” was endorsed and is currently in the seventh year of implementation. The policy describes a comprehensive framework for building and fostering positive mental health across the entire community and for providing accessible, community based, specialist services for people with mental illness. The implementation of the policy and turning “Vision for Change” into reality has been problematic with considerable criticism from stakeholders concerning slow and disjointed implementation. This study provides information on three key community mental health service settings, namely Day Hospitals, Day Centres and 24 Hour Community Residences at a national level. The research looks at aims and functions, patient profiles, therapeutic activities, effectiveness of key communication networks and gains an insight from staff on what has changed on the ground over the past seven years. Issues identified from the three service settings pertain to all. Participants indicated that the recovery ethos appears to have moved to a more central role in patient care in the community but acknowledged that the challenge of integrating recovery principles in clinical practice remains present. The importance of individual care planning appears to be recognised in community services and respondents indicated that efforts are being made to ensure service user involvement. There were differences between „staff views‟ and „advocate views‟ on a number of aspects of service provision. This is the first Irish study of its kind to examine service provision across the three main community mental health settings in one study. These services represent a huge investment in resources both on a monetary and human level. This study has examined the challenges and key issues which are applicable and impacting on all three types of service provision. It has also provided information on the elements of positive change, which are slowly embedding themselves in service provision such as the importance of the centricity of the service user and the promotion of a recovery ethos.

Business development in Siemens global shared services delivery center Portugal

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Web Processing Services for Forestry and Environmental Applications

Dissertation submitted in partial fulfillment of the requirements for the Degree of Master of Science in Geospatial Technologies.

The impact of the economic crisis on the quality of health services

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

The Future of services: Uncovering latent needs through trend analysis

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

Dynamic adaptation of interaction models for stateful web services

Dissertação para obtenção do Grau de Mestre em Engenharia Informática

Les enquêtes royales au Portugal, 1220-1343

Actes du colloque international d' Aix-en-Provence et Marseille, 19-21 mars 2009

Differences in ERP use and value across Iberian Manufacturing and Services SMEs

Enterprise Resource Planning (ERP) system literature reports very little research on post-adoption stages, that is, actual usage and value. Even fewer studies focus on the specificities of an industry analysis. Based on the Technology-Organizational-Environment (TOE) framework and the Resource-Based View (RBV) theory, we develop a research model to measure and examine determinants of ERP use and value and their impact in the Iberian region (Portugal and Spain) across Manufacturing and Services industries in Small and Medium Enterprises (SMEs). The empirical test was conducted through structural equation modelling, using data from 261 firms in the peninsula in the Manufacturing and Service industries. Results show that amongst ERP use determinants, Training is the most important determinant for Service firms and Compatibility for Manufacturing firms. Firm size, Analytics, and Collaboration contribute to ERP Value in both industries, with Analytics being more important for the Service industry. The paper provides insight into which determinants contribute to ERP use and ERP value in Iberian Manufacturing and Services SMEs, offering managerial and academic implications.