Benefits of the ISO 9001 and ISO 14001 standards: a literature review

Purpose: The purpose of this paper is to determine the similarities and differences between the benefits derived from implementing the ISO 9001 and the ISO 14001 standards. Methodology/Approach: The paper reviews the literature using an electronic search in the ScienceDirect, ABI/Inform, Emerald databases to identify papers focusing on the adoption of the ISO 9001 and 14001 standards and the benefits derived from implementing them. Findings: The paper identifies 82 articles about ISO 9001 and 29 about ISO 14001. Although some differences can be observed between the benefits considered by ISO 9001 and 14001, there is a great degree of coincidence in the benefits studied. The review suggests 13 benefits as the most usually analyzed (including environmental performance for the case of the ISO 14001 standard) by scholars. It is suggested that both standards have clear benefits on operational, people and customer results and that the effects on financial performance are inconclusive. Limitations/implications: One limitation of this paper is that the works identified are conditioned by the search strategy used. In addition, other key words could be included in future studies such as operational, market, quality, financial performance, and customer satisfaction in order to expand this search. Originality/Value: The main contribution is that the paper identifies the literature gap and future research proposals with regard to the benefits of the ISO 9001 and ISO 14001 standards.

Asymmetric effects of online consumer reviews

Consumers tend to seek heuristic information cues to simplify the amount of information involved in tourist decisions. Accordingly, star ratings in online reviews are a critical heuristic element of the perceived evaluation of online consumer information. The objective of this article is to assess the effect of review ratings on usefulness and enjoyment. The empirical application is carried out on a sample of 5,090 reviews of 45 restaurants in London and New York. The results show that people perceive extreme ratings (positive or negative) as more useful and enjoyable than moderate ratings, giving rise to a U-shaped line, with asymmetric effects: the size of the effect of online reviews depends on whether they are positive or negative.

Reviews

Contiene: Horobin, Simon & Jeremy Smith (2002): An Introduction to Middle English. Edinburgh: Edinburgh University Press, viii + 182 p. Price: paperback: £10.99, hardback: £35 / Reviewed by M.F. Litzler; Görlach, M (ed.) (2001): A Dictionary of European Anglicisms. Oxford, Oxford University Press. 351 p. $170 / Reviewed by Elisabetta Zoni; García Velasco, Daniel: Funcionalismo y Lingüística: La gramática funcional de S.C. Dik. Oviedo: Servicio de Publicaciones, 295 p. / Reviewed by María Martínez Lirola.

Reviews

Contiene: Jussawalla, Feroza (2003): Chiffon Saris. Toronto: TSAR Publications, 92 pages / Reviewed by Silvia Caporale Bizzini; Fernández Álvarez; M. Pilar and Antón Teodoro Manrique (2002): Antología de la literatura nórdica antigua. Salamanca: Ediciones Universidad / Reviewed by José R. Belda; Schwarlz, Anja (2001). The (im)possibilities of machine translation. Peter Lang. Frankfurt am Main. 323 pages / Reviewed by Silvia Borrás Giner; Terttu Nevalainen and Helena Raumolin-Brunberg (2003): Historical Sociolinguistics: Language Change in Tudor and Stuart England. Great Britain: Pearson Education, 260pages / Reviewed by Sara Ponce Serrano.Contiene: Jussawalla, Feroza (2003): Chiffon Saris. Toronto: TSAR Publications, 92 pages / Reviewed by Silvia Caporale Bizzini; Fernández Álvarez; M. Pilar and Antón Teodoro Manrique (2002): Antología de la literatura nórdica antigua. Salamanca: Ediciones Universidad / Reviewed by José R. Belda; Schwarlz, Anja (2001). The (im)possibilities of machine translation. Peter Lang. Frankfurt am Main. 323 pages / Reviewed by Silvia Borrás Giner; Terttu Nevalainen and Helena Raumolin-Brunberg (2003): Historical Sociolinguistics: Language Change in Tudor and Stuart England. Great Britain: Pearson Education, 260pages / Reviewed by Sara Ponce Serrano.