Customer Loyalty toward grocery retailing service: a multidimensional approach to costumer perceived value

Structured abstract Purpose: To deepen, in grocery retail context, the roles of consumer perceived value and consumer satisfaction, as antecedents’ dimensions of customer loyalty intentions. Design/Methodology/approach: Also employing a short version (12-items) of the original 19-item PERVAL scale of Sweeney & Soutar (2001), a structural equation modeling approach was applied to investigate statistical properties of the indirect influence on loyalty of a reflective second order customer perceived value model. The performance of three alternative estimation methods was compared through bootstrapping techniques. Findings: Results provided i) support for the use of the short form of the PERVAL scale in measuring consumer perceived value; ii) the influence of the four highly correlated independent latent predictors on satisfaction was well summarized by a higher-order reflective specification of consumer perceived value; iii) emotional and functional dimensions were determinants for the relationship with the retailer; iv) parameter’s bias with the three methods of estimation was only significant for bootstrap small sample sizes. Research limitations:/implications: Future research is needed to explore the use of the short form of the PERVAL scale in more homogeneous groups of consumers. Originality/value: Firstly, to indirectly explain customer loyalty mediated by customer satisfaction it was adopted a recent short form of PERVAL scale and a second order reflective conceptualization of value. Secondly, three alternative estimation methods were used and compared through bootstrapping and simulation procedures.

A Sociologia e o Turismo

O turismo é um fenómeno multidimensional e é por isso que um alargado leque de disciplinas cientificas o tem vindo a eleger como objecto privilegiado de investigação. Este capítulo aborda o modo como as orientações sociológicas se têm debruçado sobre a riqueza e multiplicidade social e cultural da temática turística.

Students´ Engagement In Schools: Differentiation and Promotion

The objective of this work is to present elements of the project Student engagement in Schools (SES). The team consists of 10 researchers from six Universities. Student engagement in schools is a multidimensional construct that unites affective, behavioural, and cognitive dimensions of student adaptation in the school and has influence on students‘outcomes. The team of researchers conceptualized two major studies, a differential study to analyze the relations between SES and contextual factors, personal factors, student’s outcomes, and a quasi-experimental study to analyze the effects on SES of a specific intervention programmes. In study 1, the sample size is around 600 students (150 6th graders, 150 7th graders, 150 9th graders, and 150 10th graders). We shall focus on years of school transition, with rural and urban populations, on different regions of the country, and on students with different family background. We shall conduct questionnaires with national and international scales. The study 2 will involve students in 7th and 9th grade, from four classes, two of the experimental group and two of the control group. Patterns of verbal communications between a teacher and students can influence the classroom environment and SES. This model of communication would result in more effective student management and more time on-task for learning.

“Desde que eles não mostrem”: perspetivas de professores/as sobre orientação sexual e identidades LGBT.

Este estudo tem como principal objetivo compreender a complexidade da expressão de preconceitos por parte de professores/as em relação a gays e lésbicas, área em que a investigação parece ser limitada. Neste sentido, procurámos avaliar esta questão com recurso a uma amostra de 204 professores/as de 13 escolas públicas do Distrito de Évora. Na realização deste trabalho, foram aplicados três instrumentos: questionário de caracterização sociodemográfica, Questionário de Discriminação Preconceito Polimorfo (Massey, 2009) e a subescala do Heterossexismo Moderno da Escala Multidimensional de Atitudes em relação a Gays e Lésbicas (Gato, Fontaine & Carneiro, 2012). Os principais resultados encontrados sugerem que o sexo, idade, posicionamentos político e religioso dos/as participantes se encontram relacionados com a expressão de preconceitos em relação a gays e lésbicas.