The Wiley-Blackwell Handbook of the Psychology of Training, Development, and Performance Improvement

This handbook is a unique contribution to the field, as it joins together training and appraisal as tools for promoting individual development within organizations. The handbook is divided into four sections: training, e-learning, personal and professional development in organizations, and performance management.

O sistema integrado de gestão de recursos humanos de uma empresa de tecnologias de informação

O presente trabalho final de mestrado pretende realizar uma análise crítica acerca do estágio curricular desenvolvido no Departamento de Recursos Humanos de uma empresa ligada ao setor das Tecnologias de Informação. Este relatório procura, através da identificação e descrição de métodos e estratégias implementadas pela empresa, que têm como finalidade potencializar o capital humano da organização, estabelecer uma relação entre os diferentes processos de Gestão de Recursos Humanos, interligando-os. Funcionando como um sistema integrado, pretende-se descrever as atividades realizadas no processo de recrutamento e seleção, de acolhimento e integração, de gestão administrativa/contratual, de gestão de desempenho e de formação e desenvolvimento profissional. Em suma, importa salientar que apesar de os processos de Gestão de Recursos Humanos da companhia terem procedimentos devidamente identificados, existe necessidade de promover práticas de melhorias no que concerne ao controlo interno dos mesmos; Abstract: The Integrated Human Resource Management of an Information Technology company This final work of master aims to realize a critical analysis about the internship developed in the Human Resources Department of Information Technology company. This report seeks, through the identification and description of methods and strategies implemented by the company, which are intended to enhance the human capital of the organization, establish a relationship between the different Human Resource Management processes, connecting them. Functioning as an integrated system, is intended to describe the activities in the process of recruitment and selection, reception and integration, administrative/contract management, performance management and training and professional development. In short, it should be noted that although Human Resource Management processes of the company have properly identified procedures, there is need to promote improved practices with regard to internal monitoring.

Impact of IS/IT Investments on Firm Performance: Does Stakeholder Orientation Matter?

This research project addresses a central question in the IS business value field: Does IS/IT investments impact positively on firm financial performance? IS/IT investments are seen as having an enormous potential impact on the competitive position of the firm, on its performance, and demand an active and motivated participation of several stakeholder groups. Actual research conducted in the Information Systems field, relating IS/IT investments with firm performance use transactions costs economics and resource-based view of the firm to try to explain and understand that relationship. However, it lacks to stress the importance of stakeholder management, as a moderator variable in that relationship. Stakeholder theory sees the firm as the hub centric to the spokes representing various stakeholders who were in essence equidistant to the firm, and survival and continuing profitability of the corporation depend upon its ability to fulfil its economic and social purpose, which is to create and distribute wealth or value sufficient to ensure that each primary stakeholder group continues as part of the corporation’s stakeholder system. Stakeholder theory in its instrumental version, argues that if a firm pays attention to the stakes of all stakeholder groups (and not just shareholders), it will obtain higher levels of financial performance. With this premise in mind, the aim of this paper is to discuss and test the use of stakeholder theory in the IS business value stream of research, in order to achieve a better understanding of the impact of IS/IT investments on firm performance (moderated by stakeholder management). To achieve the expected impact from an IS/IT investment, it is argued that firms need a strong commitment from those stakeholder groups, which lead us to the need of a corporate “stakeholder orientation”. When firm financial performance is measured by returns on assets (ROA), returns on investments (ROI) and returns on sales (ROS), the results show that “stakeholder orientation” impact positively in the relation between IS/IT and firm performance, using a sample of Portuguese large companies.

Total Quality Management and Corporate Social Responsibility. Literature review. The case of Nabeiro Delta Cafés Group

The relationship between the themes of Total Quality Management (TQM) and Social Responsibility (CSR) through the concepts, approaches and models of excellence is a reality of sustainable and stable companies. Being organizations, people, act correctly and rightly do in society go through a quality management and social responsibility thereof. It is based on these two philosophies (Total Quality Management and Corporate Social Responsibility), which developed this literature review work, essentially based on a relational analysis in two papers, namely: "TQM and CSR Nexus" by Ghobadian et al. (2007) and "The Corporate Social Responsibility Audit Within the Quality Management Framework," de Kok et al. (2001) and applied to an organizational situation in concrete: the Nabeiro Delta Cafés Group - SGPS, SA.