Motivations to interact with brands on Facebook – Towards a typology of consumer–brand interactions

In recent years, Facebook and other social media have become key players in branding activities. However, empirical research on consumer–brand interactions on Facebook is still in its infancy. Therefore, the aim of this research is to provide additional insights to brand managers on how to adapt their approaches to increase consumers’ interactions with brands on Facebook. In this study, we apply the uses and gratification theory proposed by Katz to develop a new typology of consumers based on consumer motivations to interact with brands on Facebook, and explore the type and intensity of these interactions. We identify five main motivations that might influence consumers’ interactions with a brand on Facebook: (i) social influence, (ii) search for information, (iii) entertainment, (iv) trust and (v) reward. Building on these five motivations, a classification using clustering techniques reveals four different groups of consumers: (i) ‘brand detached’, (ii) ‘brand profiteers’, (iii) ‘brand companions’ and (iv) ‘brand reliants’. Our results provide valuable and applicable insights for social media marketing activities, which will assist brand managers to develop strategies for effectively reaching and influencing the most desirable groups of consumers.

Alfama : Análise da paisagem urbana como expressão do património subunidade de estudo: Zona Ribeirinha, da Rua da Alfândega a Rua do Jardim do Tabaco

Esta investigação tem como contexto o bairro de Alfama, centrando-se em uma área específica situada na zona ribeirinha com início na Rua da Alfândega e se estendendo até a Rua do Jardim do Tabaco. É uma zona com relevante potencial turístico, mas com pouco dinamismo apesar dos vários atrativos que lá existem. O trabalho tem como objetivo analisar a paisagem urbana na subunidade de estudo citada acima de forma a descobrirmos através da leitura do espaço urbano uma identidade patrimonial para desta maneira propormos a sua valorização. Para facilitar o estudo dividimos a área em cinco trechos e através da observação in loco esboçarmos sua situação ao nível de morfologia urbana, das características espaciais, dos usos e do modo de apropriação do espaço pelas pessoas e pelas atividades, o estado de conservação do edificado, o mobiliário urbano e todas as características do seu entorno. Para a análise da paisagem fizemos um levantamento fotográfico digital e uma avaliação visual do percurso procurando enquadrar-se na leitura da paisagem estudada pelos autores Kevin Lynch e Gordon Cullen. O estudo também passa por uma avaliação dos seus aspectos significativos, ou seja, os registres de memórias que são pontos fortes da paisagem urbana. São aspectos que identificam o local e definem a sua legibilidade. Em paralelo elaboramos uma análise SWOT que contribuiu para entendermos o complexo de desafios que se colocam ao nosso universo de estudo e justificar o contributo desta dissertação através de propostas concretas de valorização. ABSTRACT; The context of this research is Alfama district, focusing on a specific area located on the waterfront starting at Alfândega Street and extending until Jardim do Tabaco Street. lt is an area with a relevant tourism potential, however with a small dynamic despite its many attractions. The research aim to study the urban landscape in the sub-unit mentioned above in order to uncover, through an urban reading, a patrimonial identity seeking its recovery. To facilitate the research, the area was divided into five sections and, by in loco observation, we outlined its position into a urban morphology rank, space characteristics, uses and appropriation of space by individuals and activities, conservation condition of the building, urban furniture and all the features of its surroundings. With regards the landscape study, was done a digital inventory and a visual evaluation of the route in quest of to fit it in the landscape studies by the authors Kevin Lynch and Gordon Cullen. The research also goes through an appraisal of its significant aspects, in other words, the memories records that are the strengths of the urban landscape. These are aspects that identify the location and define its readability. ln parallel we had developed a SWOT analysis which helped to understand the complex challenges in this universe of studies and justify the contribution of this thesis with concrete recovery proposals.

Motivations to interact with brands on Facebook – Towards a typology of consumer–brand interactions

In recent years, Facebook and other social media have become key players in branding activities. However, empirical research on consumer–brand interactions on Facebook is still in its infancy. Therefore, the aim of this research is to provide additional insights to brand managers on how to adapt their approaches to increase consumers’ interactions with brands on Facebook. In this study, we apply the uses and gratification theory proposed by Katz (1959) to develop a new typology of consumers based on consumer motivations to interact with brands on Facebook, and explore the type and intensity of these interactions. We identify five main motivations that might influence consumers’ interactions with a brand on Facebook: (1) social influence, (2) search for information, (3) entertainment, (4) trust and (5) reward. Building on these five motivations, a classification using clustering techniques reveals four different groups of consumers: (1) “brand detached”, (2) “brand profiteers”, (3) “brand companions” and (4) “brand reliants”. Our results provide valuable and applicable insights for social media marketing activities, which will assist brand managers to develop strategies for effectively reaching and influencing the most desirable groups of consumers.

A segunda vida da Praia dos Espanhóis: dançarinos, pescadores e turistas no sul de Portugal

Abstract: In this text, we deal with proccesses of appropriation of space in the Dam of Póvoa (Portugal) using a dwelling perspective (Ingold 2009) over the territory. The reconversion of innactive spaces in rural areas into leisure-related ones in a quite common practice in contemporary times.The Spaniards beach is one of the local names given by locals to the Dam of Póvoa (Castelo de Vide), in northern Alentejo (Portugal). In the collective memory of the residents, the Dam (built in the 1920’s) is remembered for the many flowers surrounding the area. This Garden-style aesthetics has outlived the initial function of the Dam (to produce electric power). From the 1960’s to the 1980’s, it was also a popular leisure space for Spanish and Portuguese people. It is not a beach, but being inland, it was the closest thing to a beach the residents had. The centrality of this leisure space in the area only decayed after the construction of swimming pools in the nearby towns. Early in the begginning of 21st century a fire destroyed part of the natural floral landscape of the dam. Abandoned for some years, the place has still been appropriated by leisured people in day-trips (for sight-seeing, pic-nics), fishing competitions, caravan soujorns, and, since 2013, in a music and dance festival named Andanças (www.andancas.net). The research that underlies this paper was carried out between 2013 and 2016 by a team of anthropologists. An ethnography of the Dam and its uses, and of the festival and its participants was carried out. In our working-paper we higlight the main research findings achieved. Key-words: Leisure; Landscape; Tourism; Music; Space; Portugal.