De la queja al conflicto o a la responsabilidad

En este artículo se exponen los planteamientos de Annie Marquier (1998) respecto a dos paradigmas alternativos para percibir la realidad: el primero es el de la víctima, que constituye un filtro perceptivo muy generalizado a nivel planetario y a través del cual responsabilizamos a factores externos de lo que nos ocurre. Lo contrapone al principio de la responsabilidad que consiste en asumir la responsabilidad por nuestra propia manera de percibir la realidad. Asentado en estos postulados se presenta una propuesta metodológica para abordar el tema en talleres con estudiantes que cursan la carrera de Gestión de Recurso Humanos.(UNA). Abstract This article presents Annie Marquier’s approach of two alternative paradigms of perceiving reality: the victim’s, which constitutes a highly generalized perceptive filter through which we blame external factors for what happens to us. She opposes it to the responsibility principle which consists in assuming our responsibility for the way in which we perceive reality. Based on this assumptions a methodological proposal for working this issue with students of Human Resources Management (UNA) is presented.

ISO 9000 AND CONTROL OF DOCUMENTS

ISO 9000 is a family of international standards for quality management, applicable to all sizes of company, whether public or private.Management Systems ISO 9000 quality make up the human side, administrative and operating companies. By integrating these three aspects, the organization takes full advantage of all its resources, making results more efficiently, reducing administrative and operating expenses.With globalization and opening markets this has become a competitive advantage by providing further confidence and evidence to all customers, subcontractors, personnel and other stakeholders that the organization is committed to establishing, maintaining and improving levels acceptable quality products and services.Another advantage of quality systems is the clear definition of policies and functions, the staff is utilized according to their ability and focus on real customer needs.It should be mentioned that to achieve these benefits, it is necessary that management of the organization, is committed to the development of its quality system and to allocate financial and human resources to do so. These resources are minimal compared with the benefits you can achieve.