Proposal of a three level complexity model for office automation

Office automation is one of the fields where the complexity related with technologies and working environments can be best shown. This is the starting point we have chosen to build up a theoretical model that shows us a scene quite different from the one traditionally considered. Through the development of the model, the levels of complexity associated with office automation and office environments have been identified, establishing a relationship between them. Thus, the model allows to state a general principle for sociotechnical design of office automation systems, comprising the ontological distinctions needed to properly evaluate each particular technology and its virtual contribution to office automation. From this fact comes the model's taxonomic ability to draw a global perspective of the state-of-art in office automation technologies.

An integrated framework for office information systems design and management

Information Technologies are complex and this is true even in the smallest piece of equipment. But this kind of complexity is nothing comparejwith the one that arises when this technology interact with society. Office Automation has been traditionally considered as a technical field but there is no way to find solutions from a technical point of view when the problems are primarily social in their origin. Technology management has to change its focus from a pure technical perspective to a sociotechnical point of view. To facilitate this change, we propose a model that allows a better understanding between the managerial and the technical world, offering a coherent, complete and integrated perspective of both. The base for this model is an unfolding of the complexity found in information Technologies and a matching of these complexities with several levels considered within the Office, Office Automation and Human Factors dimensions. Each one of these domains is studied trough a set of distinctions that create a new and powerful understanding of its reality. Using this model we build up a map of Office Automation to be use^not only by managers but also by technicians because the primaty advantage of such a framework is that it allows a comprehensive evaluation of technology without requhing extensive technical knowledge. Thus, the model can be seen as principle for design and diagnosis of Office Automation and as a common reference for managers and specialist avoiding the severe limitations arising from the language used by the last