Proposal of a three level complexity model for office automation

Office automation is one of the fields where the complexity related with technologies and working environments can be best shown. This is the starting point we have chosen to build up a theoretical model that shows us a scene quite different from the one traditionally considered. Through the development of the model, the levels of complexity associated with office automation and office environments have been identified, establishing a relationship between them. Thus, the model allows to state a general principle for sociotechnical design of office automation systems, comprising the ontological distinctions needed to properly evaluate each particular technology and its virtual contribution to office automation. From this fact comes the model's taxonomic ability to draw a global perspective of the state-of-art in office automation technologies.