Propuesta de una metodología para gestión de proyectos de outsourcing de TI para proveedores

Los avances tecnológicos actuales que han llevado a una economía globalmente conectada, junto con la creciente tendencia hacia la privatización, globalización y desregulación están dando lugar a nuevos modelos organizativos y a un aumento de la colaboración entre proveedores y clientes, compartiendo información y flujos de proceso. Todo ello ha contribuido directamente a la gran expansión del outsourcing y a que se considere como una herramienta estratégica para las organizaciones. En este entorno y dada la creciente complejidad organizativa, el uso de una metodología para ayudar a la implantación de proyectos de outsourcing se ha convertido en algo casi necesario. En los últimos años se han propuesto algunas metodologías, especialmente para apoyo de las organizaciones cliente de outsourcing, pero no consideramos que sean completas en cuanto a contemplar todos los aspectos necesarios para guiar un proyecto de outsourcing. Es por ello que, en este artículo, proponemos una metodología para gestión de proyectos de outsourcing de TI desde el punto de vista del proveedor que sea completa y fácil de aplicar. Abstract -. Current technological advances that have led to a globally connected economy, together with the increasing trend towards privatization and deregulation, are leading to new organizational models and increased collaboration between suppliers and customers, sharing information and process flows. This has directly contributed to the great expansion of outsourcing, considering it as a strategic tool for organizations. In this environment, and given the increasing organizational complexity, the use of a methodology to assist the implementation of outsourcing projects has become almost necessary. In recent years several methodologies and models have been proposed, especially for supporting client outsourcing organizations, but we do not consider them to be complete, they do not cover all necessary aspects to manage an outsourcing project. That is the reason because we, in this paper, propose a methodology for outsourcing project management from the point of view of the suppliers that was complete and easy to apply.

¿Necesitan los proveedores de outsourcing una metodología para la provisión de servicios?

El mercado de outsourcing ha estado creciendo en los últimos años y se espera que lo siga haciendo, pero este crecimiento se ha visto limitado por el fracaso de muchos proyectos. Estos fracasos se han debido en gran parte a los problemas con los proveedores: la falta de experiencia y capacidad para asumir los proyectos, y una comunicación difícil. Se han propuesto marcos de buenas prácticas para la gestión de proyectos de outsourcing desde el punto de vista del cliente, pero no ha sido así para los proveedores, que basan la prestación de servicios en su experiencia pasada y sus capacidades técnicas. El objetivo de este trabajo es establecer la necesidad de proponer una metodología que guíe a los proveedores a lo largo de todo el ciclo de vida del outsourcing y facilite la provisión de servicios de calidad y bien gestionados. ABSTRACT. The outsourcing market has been growing in recent years and it is expected to keep doing it, but this growth has been limited by the failure of many projects. These failures have been due to a major degree to problems with providers: lack of experience and capacity to take on the projects and difficult communication. There are good practices frameworks for managing outsourcing projects for clients, but it is not the same for providers, who base the provision of services on their past experience and technical capabilities. The aim of this paper is to state the need to propose a methodology that guides providers throughout the whole outsourcing life cycle and facilitates the provision of quality services and their management.

Propuesta de una metodología para provisión de servicios de outsourcing de TI

El mercado de outsourcing ha estado creciendo en los últimos años y se prevé que lo siga haciendo en los próximos, pero este crecimiento ha estado limitado por el fracaso de muchos proyectos que, en algunos casos, han llevado a las organizaciones a asumir de nuevo esos servicios (insourcing). Estos fracasos se han debido en gran parte a los problemas con los proveedores: falta de experiencia, de capacidades para asumir los proyectos, dificultad en la comunicación,… A diferencia de lo que ocurre en otras disciplinas, no existe una metodología que ayude, tanto a los clientes como a los proveedores de servicios de outsourcing de TI, a gobernar y gestionar sus proyectos y conseguir los resultados buscados. En los últimos años han aparecido, al mismo tiempo que la expansión del outsourcing, algunos modelos y marcos de buenas prácticas para la gestión de los proyectos de outsourcing, pero generalmente sólo cubren algunos aspectos de la gestión. No se los puede considerar metodologías, porque no definen roles, responsabilidades ni entregables. Por lo general, son el resultado de la experiencia en la gestión de otros tipos de proyectos. Hay que considerar también que, excepto eSCM-SP, que es un modelo de buenas prácticas para mejorar la capacidad en la provisión de servicios, están todos orientados al cliente. El objetivo de esta tesis es, por un lado, demostrar la necesidad de contar con una metodología que guíe a los proveedores durante todo el ciclo de vida un proyecto de outsourcing y, por otro, proponer una metodología que contemple desde la fase inicial de la búsqueda de oportunidades de negocio, evaluación de las propuestas RFP, la decisión de hacer una oferta o no para la prestación de servicios, la participación en la due diligence, la firma del contrato, la transición y la entrega de servicios, hasta la finalización del contrato. La metodología se ha organizado en base a un ciclo de vida del outsourcing de cinco etapas, definiendo para cada una de ellas los roles que participan y las responsabilidades que deberán asumir, las actividades a realizar y los entregables que se deberán generar, y que servirán de elementos de control tanto para la gestión del proyecto como para la provisión del servicio. La validación de la metodología se ha realizado aplicándola en proyectos de provisión de servicios de TI de una mediana empresa española y comparando los resultados obtenidos con los conseguidos en proyectos anteriores. ABSTRACT The outsourcing market has been growing in recent years and it is expected to keep doing so in the coming years, but this growth has been limited by the failure of many projects that, in some cases, has led organizations to take back those services (insourcing). These failures have been due to a major degree to problems with providers: lack of experience and capacity to take on the projects, and difficulties of communication. Unlike what happens in other disciplines, there is no methodology for helping both customers and providers of outsourcing services. In recent years, some good practice frameworks have also appeared at the same time as the expansion of outsourcing. They are not methodologies because they have not defined any roles, responsibilities and deliverables. These frameworks aim to help organizations to be successful at managing and governing outsourcing projects. They are usually the result of their experience in managing other kinds of projects. In consequence, it is not appropriate to name them "methodologies" for managing outsourcing projects and much less "standards". It is also important to note that all existing good practice frameworks, except eSCM-SP, are client-oriented. The aim of this thesis is to state the need to propose a methodology that guides providers throughout the whole outsourcing life cycle and facilitates the provision of quality services and their management, and the proposal of a methodology in which the stages, activities, deliverables, roles and responsibilities are clearly defined. The proposed methodology cover all the stages of the outsourcing life cycle, from the early stage of searching for business opportunities, evaluation of the RFP proposals, the decision to bid or not to bid for the service provision, participation in the due diligence if necessary, the signing of the contract, the transition and delivery of service to the termination of the contract. For each activity, roles, responsibilities and deliverables have been defined. The validation of the methodology has been done by applying it in the provision of some outsourcing projects carried out by a Spanish IT medium company and comparing the results with those obtained in previous projects.

Methodology for developing and application outsourcing in the cloud using SOA

New technologies such as, the new Information and Communication Technology ICT, break new paths and redefines the way we understand business, the Cloud Computing is one of them. The on demand resource gathering and the per usage payment scheme are now commonplace, and allows companies to save on their ICT investments. Despite the importance of this issue, we still lack methodologies that help companies, to develop applications oriented for its exploitation in the Cloud. In this study we aim to fill this gap and propose a methodology for the development of ICT applications, which are directed towards a business model, and further outsourcing in the Cloud. In the former the Development of SOA applications, we take, as a baseline scenario, a business model from which to obtain a business process model. To this end, we use software engineering tools; and in the latter The Outsourcing we propose a guide that would facilitate uploading business models into the Cloud; to this end we describe a SOA governance model, which controls the SOA. Additionally we propose a Cloud government that integrates Service Level Agreements SLAs, plus SOA governance, and Cloud architecture. Finally we apply our methodology in an example illustrating our proposal. We believe that our proposal can be used as a guide/pattern for the development of business applications.

Characterization of the manufacturing processes to grow triple-junction solar cells

A number of important but little-investigated problems connected with III-V/Ge heterostructure in the GaInP/GaInAs/Ge multijunction solar cells grown by MOVPE are considered in the paper. The opportunity for successfully applying the combination of reflectance and reflectance anisotropy spectroscopy in situ methods for investigating III-V structure growth on a Ge substrate has been demonstrated. Photovoltaic properties of the III-V/Ge narrow-band subcell of the triple-junction solar cells have been investigated. It has been shown that there are excess currents in the Ge photovoltaic p-n junctions, and they have the tunneling or thermotunneling character. The values of the diode parameters for these current flow mechanisms have been determined. The potential barrier at the III-V/Ge interface was determined and the origin of this barrier formation during MOVPE heterogrowth was suggested.

Rapid prototyping of multi-scale biomedical microdevices by combining additive manufacturing technologies

The possibility of designing and manufacturing biomedical microdevices with multiple length-scale geometries can help to promote special interactions both with their environment and with surrounding biological systems. These interactions aim to enhance biocompatibility and overall performance by using biomimetic approaches. In this paper, we present a design and manufacturing procedure for obtaining multi-scale biomedical microsystems based on the combination of two additive manufacturing processes: a conventional laser writer to manufacture the overall device structure, and a direct-laser writer based on two-photon polymerization to yield finer details. The process excels for its versatility, accuracy and manufacturing speed and allows for the manufacture of microsystems and implants with overall sizes up to several millimeters and with details down to sub-micrometric structures. As an application example we have focused on manufacturing a biomedical microsystem to analyze the impact of microtextured surfaces on cell motility. This process yielded a relevant increase in precision and manufacturing speed when compared with more conventional rapid prototyping procedures.

Prototype emitter for use in subsurface drip irrigation: Manufacturing, hydraulic evaluation and experimental analyses

The current research aims to analyse theoretically and evaluate a self-manufactured simple design for subsurface drip irrigation (SDI) emitter to avoid root and soil intrusion. It was composed of three concentric cylindrical elements: an elastic silicone membrane; a polyethylene tube with two holes drilled on its wall for water discharge; and a vinyl polychloride protector system to wrap the other elements. The discharge of the emitter depends on the change in the membrane diameter when it is deformed by the water pressure. The study of the operation of this emitter is a new approach that considers mechanical and hydraulic principles. Thus, the estimation on the membrane deformation was based on classical mechanical stress theories in composite cylinders. The hydraulic principles considered the solid deformation due to force based on water pressure and the general Darcy–Weisbach head-loss equation. Twenty emitter units, with the selected design, were handcrafted in a lathe and were used in this study. The measured pressure/discharge relationship for the emitters showed good agreement with that calculated by the theoretical approach. The variation coefficient of the handcrafted emitters was high compared to commercial emitters. Results from field evaluations showed variable values for the relative flow variation, water emission uniformity and relative flow rate coefficients, but no emitter was obstructed. Therefore, the current emitter design could be suitable for SDI following further studies to develop a final prototype.

Low-cost manufacturing by fused filament fabrication of microwave waveguide passive devices for space applications

Presentación en poster de impresión 3D de guias de onda.

Slow fashion and sustainability in Spain: How can local manufacturing improve sustainability and how do consumers respond?

"Slow Fashion" attempts to offset the demand for fast fashion and mass production (Fletcher, 2007). Consumers' response to sustainability-based practices is a limited discourse and studies for slow fashion concept are scarce. This study thus aims to enlighten the subject of how slow fashion concept could improve local economies and how Spanish consumers respond to such initiatives. This paper is based on an exploratory qualitative research for which focus group interviews including three group discussions with Spanish consumers were held. The data was examined by constant comparison analysis to present consumer insights. Moreover, a case study was conducted with a Spanish apparel brand. Saint Brissant was chosen since it manufactures in Spain to (i) ensure its products? high quality and (ii) to empower Spanish economy. This paper provides empirical insights. Even though local manufacturing was perceived to have a higher quality, Spanish consumers? behavioural intentions of using local brands were not high.Self-interest, mainly price and design, was recorded as the most influential purchase criteria. Furthermore, Saint Brissant case demonstrated that local manufacturing could boost local economies by creating workforce. However, governmental subsidies should be rearranged and consumers? perceptions should be improved to support local manufacturers in Spain.

Ku band waveguide diplexer design for satellite communication. Implementation by additive manufacturing and experimental characterization

Gran cantidad de servicios de telecomunicación tales como la distribución de televisión o los sistemas de navegación están basados en comunicaciones por satélite. Del mismo modo que ocurre en otras aplicaciones espaciales, existe una serie de recursos clave severamente limitados, tales como la masa o el volumen. En este sentido, uno de los dispositivos pasivos más importantes es el diplexor del sistema de alimentación de la antena. Este dispositivo permite el uso de una única antena tanto para transmitir como para recibir, con la consiguiente optimización de recursos que eso supone. El objetivo principal de este trabajo es diseñar un diplexor que cumpla especificaciones reales de comunicaciones por satélite. El dispositivo consiste en dos estructuras filtrantes unidas por una bifurcación de tres puertas. Además, es imprescindible utilizar tecnología de guía de onda para su implementación debido a los altos niveles de potencia manejados. El diseño del diplexor se lleva a cabo dividiendo la estructura en diversas partes, con el objetivo de que todo el proceso sea factible y eficiente. En primer lugar, se han desarrollado filtros con diferentes respuestas – paso alto, paso bajo y paso banda – aunque únicamente dos de ellos formarán el diplexor. Al afrontar su diseño inicial, se lleva a cabo un proceso de síntesis teórica utilizando modelos circuitales. A continuación, los filtros se optimizan con técnicas de diseño asistido por ordenador (CAD) full-wave, en concreto mode matching. En este punto es esencial analizar las estructuras y su simetría para determinar qué modos electromagnéticos se están propagando realmente por los dispositivos, para así reducir el esfuerzo computacional asociado. Por último, se utiliza el Método de los Elementos Finitos (FEM) para verificar los resultados previamente obtenidos. Una vez que el diseño de los filtros está terminado, se calculan las dimensiones correspondientes a la bifurcación. Finalmente, el diplexor al completo se somete a un proceso de optimización para cumplir las especificaciones eléctricas requeridas. Además, este trabajo presenta un novedoso valor añadido: la implementación física y la caracterización experimental tanto del diplexor como de los filtros por separado. Esta posibilidad, impracticable hasta ahora debido a su elevado coste, se deriva del desarrollo de las técnicas de manufacturación aditiva. Los prototipos se imprimen en plástico (PLA) utilizando una impresora 3D de bajo coste y posteriormente se metalizan. El uso de esta tecnología conlleva dos limitaciones: la precisión de las dimensiones geométricas (±0.2 mm) y la conductividad de la pintura metálica que recubre las paredes internas de las guías de onda. En este trabajo se incluye una comparación entre los valores medidos y simulados, así como un análisis de los resultados experimentales. En resumen, este trabajo presenta un proceso real de ingeniería: el problema de diseñar un dispositivo que satisfaga especificaciones reales, las limitaciones causadas por el proceso de fabricación, la posterior caracterización experimental y la obtención de conclusiones.

A framework for implementing outsourcing schemes

En esta tesis se aborda el problema de la externalización segura de servicios de datos y computación. El escenario de interés es aquel en el que el usuario posee datos y quiere subcontratar un servidor en la nube (“Cloud”). Además, el usuario puede querer también delegar el cálculo de un subconjunto de sus datos al servidor. Se presentan dos aspectos de seguridad relacionados con este escenario, en concreto, la integridad y la privacidad y se analizan las posibles soluciones a dichas cuestiones, aprovechando herramientas criptográficas avanzadas, como el Autentificador de Mensajes Homomórfico (“Homomorphic Message Authenticators”) y el Cifrado Totalmente Homomórfico (“Fully Homomorphic Encryption”). La contribución de este trabajo es tanto teórica como práctica. Desde el punto de vista de la contribución teórica, se define un nuevo esquema de externalización (en lo siguiente, denominado con su término inglés Outsourcing), usando como punto de partida los artículos de [3] y [12], con el objetivo de realizar un modelo muy genérico y flexible que podría emplearse para representar varios esquemas de ”outsourcing” seguro. Dicho modelo puede utilizarse para representar esquemas de “outsourcing” seguro proporcionando únicamente integridad, únicamente privacidad o, curiosamente, integridad con privacidad. Utilizando este nuevo modelo también se redefine un esquema altamente eficiente, construido en [12] y que se ha denominado Outsourcinglin. Este esquema permite calcular polinomios multivariados de grado 1 sobre el anillo Z2k . Desde el punto de vista de la contribución práctica, se ha construido una infraestructura marco (“Framework”) para aplicar el esquema de “outsourcing”. Seguidamente, se ha testado dicho “Framework” con varias implementaciones, en concreto la implementación del criptosistema Joye-Libert ([18]) y la implementación del esquema propio Outsourcinglin. En el contexto de este trabajo práctico, la tesis también ha dado lugar a algunas contribuciones innovadoras: el diseño y la implementación de un nuevo algoritmo de descifrado para el esquema de cifrado Joye-Libert, en colaboración con Darío Fiore. Presenta un mejor comportamiento frente a los algoritmos propuestos por los autores de [18];la implementación de la función eficiente pseudo-aleatoria de forma amortizada cerrada (“amortized-closed-form efficient pseudorandom function”) de [12]. Esta función no se había implementado con anterioridad y no supone un problema trivial, por lo que este trabajo puede llegar a ser útil en otros contextos. Finalmente se han usado las implementaciones durante varias pruebas para medir tiempos de ejecución de los principales algoritmos.---ABSTRACT---In this thesis we tackle the problem of secure outsourcing of data and computation. The scenario we are interested in is that in which a user owns some data and wants to “outsource” it to a Cloud server. Furthermore, the user may want also to delegate the computation over a subset of its data to the server. We present the security issues related to this scenario, namely integrity and privacy and we analyse some possible solutions to these two issues, exploiting advanced cryptographic tools, such as Homomorphic Message Authenticators and Fully Homomorphic Encryption. Our contribution is both theoretical and practical. Considering our theoretical contribution, using as starting points the articles of [3] and [12], we introduce a new cryptographic primitive, called Outsourcing with the aim of realizing a very generic and flexible model that might be employed to represent several secure outsourcing schemes. Such model can be used to represent secure outsourcing schemes that provide only integrity, only privacy or, interestingly, integrity with privacy. Using our new model we also re-define an highly efficient scheme constructed in [12], that we called Outsourcinglin and that is a scheme for computing multi-variate polynomials of degree 1 over the ring Z2k. Considering our practical contribution, we build a Framework to implement the Outsourcing scheme. Then, we test such Framework to realize several implementations, specifically the implementation of the Joye-Libert cryptosystem ([18]) and the implementation of our Outsourcinglin scheme. In the context of this practical work, the thesis also led to some novel contributions: the design and the implementation, in collaboration with Dario Fiore, of a new decryption algorithm for the Joye-Libert encryption scheme, that performs better than the algorithms proposed by the authors in [18]; the implementation of the amortized-closed-form efficient pseudorandom function of [12]. There was no prior implementation of this function and it represented a non trivial work, which can become useful in other contexts. Finally we test the implementations to execute several experiments for measuring the timing performances of the main algorithms.

Improving manufacturing performance by standardization of interprocess communication

A number of environmental forces such as increasing value chain network complexity, decreasing product life-cycle cost, and time-to-market requirements or increasing product complexity act upon manufacturing organizations, enhancing the acute need for organizational routines that foster efficient and effective communication between processes. Such organizational routines erode quickly in the absence of common standards for knowledge sharing, that is why successful manufacturing systems benefit from interprocess standardization. The purpose of this paper is to offer a standardization model of interprocess communication that increases manufacturing operational performance (MOP). First, we propose a novel holistic model that makes standardized interprocess communication possible in manufacturing organizations. Second, we propose a model for quantifying the implications of standardizing interprocess communication upon MOP. Finally, as a matter of application, we show the results of its successful implementation in one Japanese manufacturing organization.

Manufacturing of self-passivating tungsten based alloys by different powder metallurgical routes

Self-passivating tungsten based alloys will provide a major safety advantage compared to pure tungsten when used as first wall armor of future fusion reactors, due to the formation of a protective oxide layer which prevents the formation of volatile and radioactive WO3 in case of a loss of coolant accident with simultaneous air ingress. Bulk WCr10Ti2 alloys were manufactured by two different powder metallurgical routes: (1) mechanical alloying (MA) followed by hot isostatic pressing (HIP) of metallic capsules, and (2) MA, compaction, pressureless sintering in H2 and subsequent HIPing without encapsulation. Both routes resulted in fully dense materials with homogeneous microstructure and grain sizes of 300 nm and 1 μm, respectively. The content of impurities remained unchanged after HIP, but it increased after sintering due to binder residue. It was not possible to produce large samples by route (2) due to difficulties in the uniaxial compaction stage. Flexural strength and fracture toughness measured on samples produced by route (1) revealed a ductile-to-brittle-transition temperature (DBTT) of about 950 °C. The strength increased from room temperature to 800 °C, decreasing significantly in the plastic region. An increase of fracture toughness is observed around the DBTT.